HP Officejet N900 User Guide
HP Officejet N900 Manual
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- HP Officejet N900 | User Guide - Page 1
User Guide HP Officejet Pro 8600 - HP Officejet N900 | User Guide - Page 2
- HP Officejet N900 | User Guide - Page 3
HP Officejet Pro 8600 e-Allin-One series User Guide - HP Officejet N900 | User Guide - Page 4
paper guides can be operated by users with limited strength and reach. Support For instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked a problem. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel - HP Officejet N900 | User Guide - Page 5
Contents 1 Get started Accessibility...10 Eco...11 Understand the printer parts...12 Front view...12 Printing supplies area...13 Back view...13 Use the printer control panel...14 Overview of buttons and lights 14 HP Officejet Pro 8600 14 HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium - HP Officejet N900 | User Guide - Page 6
2 Print Print documents...36 Print documents (Windows 37 Print documents (Mac OS X 37 Print brochures...37 Print brochures (Windows 38 Print brochures (Mac OS X 38 Print on envelopes...38 Print on envelopes (Windows 39 Print on envelopes (Mac OS X 39 Print photos...40 Print photos on photo - HP Officejet N900 | User Guide - Page 7
Send a fax in Error Correction Mode 67 Receive a fax...68 Receive a fax manually...68 Set up backup fax...69 Reprint received faxes from memory 69 Poll to speed...80 Set the fax sound volume 80 Fax and digital phone services 81 Fax over Internet Protocol...81 Use reports...82 Print fax - HP Officejet N900 | User Guide - Page 8
Turn off Printer Apps...89 Remove Web Services...89 8 Work with ink cartridges problem HP support...95 Obtain electronic support...96 HP support by phone...96 Before you call...97 Phone support period 97 Telephone support numbers 97 After the phone support period 98 General troubleshooting - HP Officejet N900 | User Guide - Page 9
device 136 The printer cannot read photos on the memory device 137 Solve wired (Ethernet) network problems 137 General network troubleshooting 137 Solve wireless problems...138 Basic wireless troubleshooting 138 Step 1 - Make sure the wireless (802.11) light is turned on 138 Step 2 - Restart - HP Officejet N900 | User Guide - Page 10
problems 145 Embedded web server cannot be opened 145 Troubleshoot installation issues 146 Hardware installation suggestions 146 HP software installation suggestions 147 Solve network problems specifications for supported media 165 Services and HP website specifications 170 Web Services - HP Officejet N900 | User Guide - Page 11
Contents Regulatory information...173 FCC statement...174 Notice to users in Korea 174 VCCI (Class B) compliance statement for users in Japan 175 Notice to users in Japan about the power cord 175 Noise emission statement for Germany 175 European Union Regulatory Notice 175 LED indicator - HP Officejet N900 | User Guide - Page 12
up the printer with DSL 200 Case C: Set up the printer with a PBX phone system or an ISDN line 201 Case D: Fax with a distinctive ring service on the same line 202 Case E: Shared voice/fax line 203 Case F: Shared voice/fax line with voice mail 204 Case G: Fax line shared with - HP Officejet N900 | User Guide - Page 13
Contents E Printer management tools Toolbox (Windows)...231 HP Utility (Mac OS X)...231 Embedded web server...231 About cookies...232 To open the embedded web server 232 Index...242 9 - HP Officejet N900 | User Guide - Page 14
1 Get started This guide provides details about how to use the printer and how to resolve problems. • Accessibility • Eco • Understand the printer buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of - HP Officejet N900 | User Guide - Page 15
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental - HP Officejet N900 | User Guide - Page 16
on the printer model that you have) 10 Control panel (differs based on the printer model that you have) 11 Document feeder tray 12 Width guides 12 Get started - HP Officejet N900 | User Guide - Page 17
Printing supplies area 43 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead latch 4 Printhead Back view 1 2 3 4 6 5 1 Fax port (1-LINE ) 2 Fax port (2-EXT) 3 Ethernet network port 4 Rear universal serial bus (USB) port 5 Power input 6 Automatic two-sided printing accessory (duplexer) - HP Officejet N900 | User Guide - Page 18
Chapter 1 Use the printer control panel This section contains the following topics: • Overview of buttons and lights • Control panel display icons • Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control - HP Officejet N900 | User Guide - Page 19
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 12 3 4 8 5 7 6 Label 1 2 3 4 5 6 7 8 Name and Description Wireless icon: The icon is lit when the 802.11 wireless feature is on. Home button: Returns to the home screen from any other screen. Control panel display: Touch the - HP Officejet N900 | User Guide - Page 20
Chapter 1 (continued) Icon Purpose Shows that HP ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can make copies or select other options. Displays a screen where you can make a fax, or choose fax settings. Displays a screen where you can make a scan, or - HP Officejet N900 | User Guide - Page 21
(continued) Icon Purpose Displays the Network screen for selecting options. Provides more information about the printer's features. HP Officejet Pro 8600 model Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink - HP Officejet N900 | User Guide - Page 22
Chapter 1 Change printer settings Use the control panel to change the printer's mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP - HP Officejet N900 | User Guide - Page 23
to the model name that appears on the front of the printer, this printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer. The model number is printed on a label located on the inside of - HP Officejet N900 | User Guide - Page 24
creating custom T-shirts from your digital photos. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services, and select Ink, toner and paper . NOTE: At this time, some portions of the HP website are available in English only. Recommended papers for photo - HP Officejet N900 | User Guide - Page 25
other supplies, go to www.hp.com. Go to Shop for Products and Services and select Ink, toner and paper. NOTE: At this time, some portions feeder (ADF). • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF: ◦ Multipart forms - HP Officejet N900 | User Guide - Page 26
the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. 22 Get started - HP Officejet N900 | User Guide - Page 27
ADF; this might cause damage to your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. Load - HP Officejet N900 | User Guide - Page 28
• Load custom-size media Load standard-size media To load media Use these instructions to load standard media. 1. Pull out Tray 1. 2. Insert the media guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides - HP Officejet N900 | User Guide - Page 29
4. Pull out the extension on the output tray. Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes - HP Officejet N900 | User Guide - Page 30
paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line - HP Officejet N900 | User Guide - Page 31
load custom-size media Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the - HP Officejet N900 | User Guide - Page 32
Chapter 1 3. Slide the media guides in the tray to adjust them for the media can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information on the supported memory cards, see Memory device specifications. To insert a memory card Use these - HP Officejet N900 | User Guide - Page 33
43 in), you will need to purchase a USB extension cable in order to use your device with this port. For more information on supported USB devices, see Memory card specifications. Install the accessories This section contains the following topics: • Install the automatic two-sided printing accessory - HP Officejet N900 | User Guide - Page 34
. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide. NOTE: Tray 2 can be loaded only with plain paper. 30 Get started - HP Officejet N900 | User Guide - Page 35
3. Slide the media guides in the tray to adjust them for the size that you have loaded. 4. Gently reinsert the tray. 5. Pull out the extension on the output tray. - HP Officejet N900 | User Guide - Page 36
Chapter 1 NOTE: To use the tray lock and default tray settings, you must select the automatic tray selection option in the printer software. Also, if the printer is on a network and you set a default tray, the setting will affect all users of the printer. Tray 2 is designed to hold only plain paper - HP Officejet N900 | User Guide - Page 37
3. Click the Driver tab. 4. Select the options you want to install, and then click OK. Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean - HP Officejet N900 | User Guide - Page 38
Chapter 1 Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power button) and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the - HP Officejet N900 | User Guide - Page 39
the printer is connected to a network and Web Services has been enabled, you can check for and install for Product Update, and then follow the instructions on the display. TIP: To enable the might not return to the correct position causing problems with the ink cartridges and print quality issues. - HP Officejet N900 | User Guide - Page 40
automatically handled by the software application. Change the settings manually only when you want to change print quality, print Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) NOTE: This printer includes HP ePrint, a free service from - HP Officejet N900 | User Guide - Page 41
click Show Details. 7. Click Print to begin printing. Print brochures Follow the instructions for your operating system. • Print brochures (Windows) • Print brochures (Mac OS X) NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled - HP Officejet N900 | User Guide - Page 42
Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. Load paper in the tray. For more information, see Load media. 2. On the File - HP Officejet N900 | User Guide - Page 43
NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. Load envelopes print-side - HP Officejet N900 | User Guide - Page 44
of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system. • Print photos on photo paper (Windows) • from a memory device NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled - HP Officejet N900 | User Guide - Page 45
Print photos on photo paper (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make sure the printer you want to use - HP Officejet N900 | User Guide - Page 46
custom-size paper. Use only custom-size paper that is supported by the printer. For more information, see Media specifications. you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. Load the appropriate paper in the - HP Officejet N900 | User Guide - Page 47
the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • Print borderless documents (Windows) • Print borderless documents (Mac OS X) Print borderless documents (Windows - HP Officejet N900 | User Guide - Page 48
to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer email capability Follow the instructions on the printer's control panel to enable and set up the printer's Web Services. For more information, see - HP Officejet N900 | User Guide - Page 49
(duplexer). NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer. TIP: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. Perform two-sided printing - HP Officejet N900 | User Guide - Page 50
Chapter 2 7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click the appropriate binding options for the document. - OR Click the Layout pop-up menu, and then select the appropriate binding options for the document from the Two-Sided pop-up menu. NOTE: If you do not see - HP Officejet N900 | User Guide - Page 51
search, copy, paste, and edit. NOTE: The HP Scanning Software does not support TWAIN and WIA scanning on computers running Mac OS X. NOTE: Some scan the HP recommended software. TIP: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan - HP Officejet N900 | User Guide - Page 52
Chapter 3 Use these steps to scan from the control panel. 1. Load your original print-side down on the right-front corner of the glass or print- side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch - HP Officejet N900 | User Guide - Page 53
for scanning documents as editable text To scan documents as editable text Use the following guidelines for scanning documents as editable text. Follow the instructions for your operating system. Windows 1. Load your original print-side down on the right-front corner of the glass or print- side up - HP Officejet N900 | User Guide - Page 54
list, and then select Searchable PDF (.pdf) from the File Type drop-down menu. 4. To start the scan, click Scan, and then follow the onscreen instructions. Mac OS X 1. Load your original print-side down on the right-front corner of the glass or print- side up in the ADF. For more - HP Officejet N900 | User Guide - Page 55
Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as - HP Officejet N900 | User Guide - Page 56
to Email) • HP Digital Fax (including Fax to Network Folder and Fax to Email) NOTE: Scan to Email and Fax to Email features are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. This section contains the following topics: • What are HP Digital Solutions? • Requirements - HP Officejet N900 | User Guide - Page 57
(if necessary) For example, the Windows or Mac OS X username and password used to log onto the network. NOTE: HP Direct Digital Filing does not support Active Directory. For Scan to Email, Fax to Email NOTE: Scan to Email and Fax to Email are only - HP Officejet N900 | User Guide - Page 58
HP Direct Digital Filing • Set up HP Digital Fax Set up HP Direct Digital Filing To set up HP Direct Digital Filing, follow the appropriate instructions. NOTE: You can also use these steps to change settings in the future. This section contains the following topics: • Set up Scan to Network Folder - HP Officejet N900 | User Guide - Page 59
in the Setup box. 3. Click New, and then follow the onscreen instructions. NOTE: You can customize the scan settings for each destination folder. 4. computer and attach them to email messages. NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. To - HP Officejet N900 | User Guide - Page 60
Embedded web server Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click Scan to Email. 3. Follow the onscreen instructions. 4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder - HP Officejet N900 | User Guide - Page 61
least one email address to the Email Address Book. 4. Follow the onscreen instructions. The entry is added to the Email Address Book. NOTE: Contact names cannot use both at the same time. NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. Received - HP Officejet N900 | User Guide - Page 62
Solutions To use the HP Digital Solutions available with the printer, follow the appropriate instructions. Use HP Scan to Network Folder 1. Load your original print-side down on Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. 58 HP Digital - HP Officejet N900 | User Guide - Page 63
set to notify you when new email messages arrive in your inbox, you can see when new faxes arrive. NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. Use the HP Digital Solutions 59 - HP Officejet N900 | User Guide - Page 64
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section - HP Officejet N900 | User Guide - Page 65
You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as - HP Officejet N900 | User Guide - Page 66
• Set up speed-dial entries • Change fax settings • Fax and digital phone services • Fax over Internet Protocol • Use reports Send a fax You can send a send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before - HP Officejet N900 | User Guide - Page 67
TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want - HP Officejet N900 | User Guide - Page 68
dialing the fax number and faxing the document. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through - HP Officejet N900 | User Guide - Page 69
your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card. For more information, see Set up - HP Officejet N900 | User Guide - Page 70
Chapter 6 Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to - HP Officejet N900 | User Guide - Page 71
To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. - OR - Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax. Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries - HP Officejet N900 | User Guide - Page 72
on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes - HP Officejet N900 | User Guide - Page 73
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then - HP Officejet N900 | User Guide - Page 74
requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling - HP Officejet N900 | User Guide - Page 75
select Advanced Fax Setup. 3. Touch Automatic Reduction, and then select On or Off. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. Receive a fax 71 - HP Officejet N900 | User Guide - Page 76
supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service Caller ID History. - or To manually enter a fax number to block, - HP Officejet N900 | User Guide - Page 77
Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch (down arrow), and then touch Junk Fax Blocker. 4. Touch Print Reports - HP Officejet N900 | User Guide - Page 78
information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the - HP Officejet N900 | User Guide - Page 79
information, see HP Utility (Mac OS X). 2. Click the Applications on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and - HP Officejet N900 | User Guide - Page 80
Chapter 6 4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change - HP Officejet N900 | User Guide - Page 81
List. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial . • Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call - HP Officejet N900 | User Guide - Page 82
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you - HP Officejet N900 | User Guide - Page 83
of the following: • Touch the ring pattern assigned by your telephone company to fax calls. - Or - • Touch Ring Pattern Detection, and then follow the instructions on the printer's control panel. NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature - HP Officejet N900 | User Guide - Page 84
the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower Fax Speed. The following table provides - HP Officejet N900 | User Guide - Page 85
. TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try , contact your Internet faxing services support department or your local service provider for further assistance. Fax over Internet Protocol 81 - HP Officejet N900 | User Guide - Page 86
fax you send and receive. You can also manually print system reports as required; these reports provide print a report only if there is a problem sending or receiving a fax. A confirmation your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any - HP Officejet N900 | User Guide - Page 87
3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a - HP Officejet N900 | User Guide - Page 88
Chapter 6 NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch (right arrow), and then touch Setup. 2. Do one of the following: • Touch Tools. - Or - • Touch Fax Setup, and then touch Fax Tools. 3. Touch Clear Fax Log. Print the details of the last fax - HP Officejet N900 | User Guide - Page 89
-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once - HP Officejet N900 | User Guide - Page 90
network uses proxy settings when connecting to the Internet, enter these settings. 7. Follow the instructions on the Web Services information sheet to finish the setup. Mac OS X ▲ To set up and manage Web Services in Mac OS X, you can use the printer's embedded web server (EWS). For more information - HP Officejet N900 | User Guide - Page 91
, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. 6. Follow the instructions on the Web Services information sheet to finish the setup. Set up Web Services using the embedded web server You can use the printer's embedded web server (EWS) to set up - HP Officejet N900 | User Guide - Page 92
to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see Web Services and HP website specifications. 3. Enter the printer's email address in the "To" line of the email message, and then select the option to send the - HP Officejet N900 | User Guide - Page 93
, touch (HP ePrint), and then touch Settings. 2. Touch Apps, and then touch Off. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer's control panel display, touch Settings. 2. Touch Remove Web - HP Officejet N900 | User Guide - Page 94
instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not - HP Officejet N900 | User Guide - Page 95
prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out - HP Officejet N900 | User Guide - Page 96
to install the ink cartridges. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down in order to correctly install the ink cartridges. 92 Work with ink cartridges - HP Officejet N900 | User Guide - Page 97
Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the ink cartridge access door. Related topics Ink cartridges and printheads Store printing - HP Officejet N900 | User Guide - Page 98
Chapter 8 HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this - HP Officejet N900 | User Guide - Page 99
the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP - HP Officejet N900 | User Guide - Page 100
provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect - HP Officejet N900 | User Guide - Page 101
computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone - HP Officejet N900 | User Guide - Page 102
numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ ZZZKSFRPDIUVXSSRUWFFHQ $IULTXH IUDQFRSKRQH ZZZKSFRPDIUVXSSRUWFFIU ZZZKSFRPVXSSRUW - HP Officejet N900 | User Guide - Page 103
or you can download the HP software from the HP support website www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: • Try turning the printer off and then on - HP Officejet N900 | User Guide - Page 104
Clean the printhead. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/go/customercare. This website provides information. Check the printer setup For more information, see General troubleshooting tips and resources. Check the HP software installation If the - HP Officejet N900 | User Guide - Page 105
more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out , try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This - HP Officejet N900 | User Guide - Page 106
click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. The printer is making some your printer: Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come - HP Officejet N900 | User Guide - Page 107
quality of your printouts. For more information, see Print quality troubleshooting. Check the margin settings Make sure the margin settings for how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make Solve printer problems 103 - HP Officejet N900 | User Guide - Page 108
troubleshooting Try the solutions in this section to resolve print quality problems in your printout. TIP: You can visit the HP online support NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered - HP Officejet N900 | User Guide - Page 109
in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an dry place. When you are ready to print, remove only the Print quality troubleshooting 105 - HP Officejet N900 | User Guide - Page 110
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges printer, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print Support section, click Print Quality Diagnostics, and then click Print - HP Officejet N900 | User Guide - Page 111
for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print quality troubleshooting - HP Officejet N900 | User Guide - Page 112
can help you correct many common printer problems. Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure - HP Officejet N900 | User Guide - Page 113
the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are HP media for optimum performance and efficiency. Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and - HP Officejet N900 | User Guide - Page 114
(ADF), make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF). 110 Solve a problem - HP Officejet N900 | User Guide - Page 115
automatic document feeder (ADF) might need cleaning. For more information, see Maintain the printer. • Print a Print Quality Diagnostic Page and follow the instructions on the page to resolve poor quality copy problems. For more information, see Print quality troubleshooting. Solve copy problems 111 - HP Officejet N900 | User Guide - Page 116
. For more information, see Printer management tools and Understand the Printer Status Report. HP cannot guarantee the quality of non-HP ink cartridges. 112 Solve a problem - HP Officejet N900 | User Guide - Page 117
media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • Scanner did nothing • Scan takes too long • Part of the - HP Officejet N900 | User Guide - Page 118
are attempting. See the onscreen Help for the HP Printer Software for instructions about changing the properties. Text cannot be edited • Check the Utility toolbar, doubleclick HP Setup Assistant, and then follow the onscreen instructions. ◦ When you scan the original, make sure that you select - HP Officejet N900 | User Guide - Page 119
can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print - HP Officejet N900 | User Guide - Page 120
original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For more information, see dirty, the image produced does not have optimum clarity. For cleaning instructions, see Maintain the printer. ◦ The defects might be on the Solve a problem - HP Officejet N900 | User Guide - Page 121
more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is on how to fix any problems found. For more information, see The fax test failed. TIP: You can visit the HP online support website at www.hp. - HP Officejet N900 | User Guide - Page 122
and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but Power button) on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or - HP Officejet N900 | User Guide - Page 123
website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the - HP Officejet N900 | User Guide - Page 124
in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall - HP Officejet N900 | User Guide - Page 125
in the phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall - HP Officejet N900 | User Guide - Page 126
equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one - HP Officejet N900 | User Guide - Page 127
the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the - HP Officejet N900 | User Guide - Page 128
you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer coupler to extend the length. You can purchase a coupler at an 124 Solve a problem - HP Officejet N900 | User Guide - Page 129
again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. For more information - HP Officejet N900 | User Guide - Page 130
off, contact your DSL provider for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord printer directly to the telephone wall jack. The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the - HP Officejet N900 | User Guide - Page 131
that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 127 - HP Officejet N900 | User Guide - Page 132
the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. the answering machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record your outgoing message - HP Officejet N900 | User Guide - Page 133
one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set - HP Officejet N900 | User Guide - Page 134
your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the Printing option in the printer control panel is turned on. 130 Solve a problem - HP Officejet N900 | User Guide - Page 135
and HP websites This section provides solutions to common problems using Web Services and HP websites. • Solve problems using Web Services • Solve problems using HP websites Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the - HP Officejet N900 | User Guide - Page 136
that meet the HP ePrint requirements. For more information, see Web Services specifications. If your network uses proxy settings when connecting to the Internet your web browser. Solve HP Digital Solutions problems TIP: You can visit the HP online support website at www.hp.com/go/customercare - HP Officejet N900 | User Guide - Page 137
network is functioning properly. For more information, see Solve wireless problems. The server name cannot be found or resolved Connection to the to scan to network folder NOTE: HP Direct Digital Filing does not support Active Directory. The computer where the network folder is located is turned - HP Officejet N900 | User Guide - Page 138
available with the operating system. Unable to scan to email NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The email profile has limit, see the documentation provided by your email service provider. If the email server does 134 Solve a problem - HP Officejet N900 | User Guide - Page 139
. For more information, see the documentation available for your operating system. Solving HP Digital Fax problems NOTE: Fax to Network Folder does not support Active Directory. NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. The computer where - HP Officejet N900 | User Guide - Page 140
follow the instructions on the EWS to manually change the support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. NOTE: If you are starting a memory device operation from a computer, see the software Help for troubleshooting - HP Officejet N900 | User Guide - Page 141
printer serviced. For more information, see HP support. This website provides information and utilities that can help you correct many common printer problems. print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the - HP Officejet N900 | User Guide - Page 142
NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the Wireless Radio, and then select Yes. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been - HP Officejet N900 | User Guide - Page 143
printed test report includes recommendations that might help solve the problem. TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router. Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless - HP Officejet N900 | User Guide - Page 144
correct network. NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network. 140 Solve a problem - HP Officejet N900 | User Guide - Page 145
If the printer supports Ethernet networking and a network. Run the Print Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations. If you cannot open the EWS or are still having problems using the printer over the network, continue to the next - HP Officejet N900 | User Guide - Page 146
you from using it. To check the printer's status, follow the instructions for your operating system: Windows 1. Click Start, and then click printer over the network, continue to the next section for additional troubleshooting help. Step 5: Make sure the wireless version of the printer is problem - HP Officejet N900 | User Guide - Page 147
provide a remote, secure connection to an organization's network. However, most VPN services do not allow you to access local devices (like your printer) on your up the wireless network. After resolving the problems After you resolve any problems and have successfully connected the printer to your - HP Officejet N900 | User Guide - Page 148
and then follow the onscreen instructions. Configure your firewall software computer. If you are having problems such as: • Printer not successfully installed HP software and experience problems-check the following: • If computer any safer and may cause problems. For more information about using your - HP Officejet N900 | User Guide - Page 149
all languages. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section provides solutions to common problems that involve managing the printer - HP Officejet N900 | User Guide - Page 150
. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer - HP Officejet N900 | User Guide - Page 151
• Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • /customercare). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to - HP Officejet N900 | User Guide - Page 152
the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log - HP Officejet N900 | User Guide - Page 153
If you need to call HP, it is often useful to print the printer status report before calling. 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided - HP Officejet N900 | User Guide - Page 154
Follow the onscreen instructions. To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. In the Information And Support section, click Clean Printheads. 3. Click Clean, and then follow the onscreen instructions. 150 Solve a problem - HP Officejet N900 | User Guide - Page 155
. 2. From the Device Services tab, click the icon to the left of Align Printheads. 3. Follow the onscreen instructions. To align the printhead X). 2. In the Information And Support section, click Align Printhead. 3. Click Align, and then follow the onscreen instructions. To align the printhead from - HP Officejet N900 | User Guide - Page 156
sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink cartridge access door. 152 Solve - HP Officejet N900 | User Guide - Page 157
network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 4 5 1. General Information: Shows information - HP Officejet N900 | User Guide - Page 158
Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services Page. Clear jams Occasionally, media becomes jammed during a job. 154 Solve a problem - HP Officejet N900 | User Guide - Page 159
This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice poor - HP Officejet N900 | User Guide - Page 160
off) and resend the print job. To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 156 Solve a problem - HP Officejet N900 | User Guide - Page 161
2. Lift the tab located on the front edge of the automatic document feeder. - OR Push the green tab located in the center of the automatic document feeder. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels - HP Officejet N900 | User Guide - Page 162
tray must be the same size and type. Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force that the printer is clean. For more information, see Maintain the printer. 158 Solve a problem - HP Officejet N900 | User Guide - Page 163
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited - HP Officejet N900 | User Guide - Page 164
a failure to execute programming instructions. HP does not warrant does not cover any other problems, including those that arise as a warranty to the customer or any HP support contract with the customer. However, if standard time and materials charges to service the printer for the particular - HP Officejet N900 | User Guide - Page 165
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is - HP Officejet N900 | User Guide - Page 166
• Copy specifications • Fax specifications • Scan specifications • Web Services and HP website specifications • Environmental specifications • Electrical specifications • black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions. 162 Technical information - HP Officejet N900 | User Guide - Page 167
in RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/go/ that can help you correct many common printer problems. Operating system compatibility • Windows XP Service Pack 3, Windows Vista, Windows 7 • Mac - HP Officejet N900 | User Guide - Page 168
Services • Microsoft Windows Server 2008 Terminal Services • Microsoft Windows Small Business Server 2008 Terminal Services • Microsoft Windows 2008 Server Terminal Services A TCP/IP-based network (IPX/SPX-based networks are not supported) • A web browser (either Microsoft Internet Explorer 7.0 or - HP Officejet N900 | User Guide - Page 169
the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes NOTE: Tray 2 is available as an option. Media size Standard media sizes 10x15cm* Tray 1 2L - HP Officejet N900 | User Guide - Page 170
Appendix A (continued) Media size Tray 1 DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) - HP Officejet N900 | User Guide - Page 171
Japan Post only. It is not compatible with photo hagaki from Japan Post. + Only single-sided scan and copy jobs are supported by the ADF. Understand supported media types and weights NOTE: Tray 2 is available with some models. Tray Tray 1 Type Paper Photo media Envelopes Tray 2 Cards Plain - HP Officejet N900 | User Guide - Page 172
Appendix A (continued) Tray Type Output tray All supported media Weight Automatic Document Feeder All supported media except photo paper 60 to 90 g/m2 (16 to 24 lb bond) long grain media only Capacity Up to 150 sheets of plain paper ( - HP Officejet N900 | User Guide - Page 173
before printing is complete. • You can print on both sides of supported custom-sized media by turning the media over and feeding it into the More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies - HP Officejet N900 | User Guide - Page 174
14 inches) Web Services and HP website specifications • Web Services specifications • HP website specifications Web Services specifications An Internet be the only address listed in the "To" line of the email message. Supported file types: ◦ PDF ◦ HTML ◦ Standard text file formats ◦ Microsoft Word - HP Officejet N900 | User Guide - Page 175
NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested. Printer Apps To use certain Printer Apps, you might need to set up an account with a partner website. For more - HP Officejet N900 | User Guide - Page 176
state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital (SD), Mini SD, Micro SD • High Capacity Secure Digital USB flash drives HP has fully tested the following - HP Officejet N900 | User Guide - Page 177
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power - HP Officejet N900 | User Guide - Page 178
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP Officejet N900 | User Guide - Page 179
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 European Union Regulatory Notice Products bearing the CE marking comply with - HP Officejet N900 | User Guide - Page 180
Appendix A The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If - HP Officejet N900 | User Guide - Page 181
will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect - HP Officejet N900 | User Guide - Page 182
Appendix A Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d' - HP Officejet N900 | User Guide - Page 183
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Officejet N900 | User Guide - Page 184
Appendix A Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1101-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8600 e-All-in-One - HP Officejet N900 | User Guide - Page 185
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and - HP Officejet N900 | User Guide - Page 186
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Officejet N900 | User Guide - Page 187
Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy - HP Officejet N900 | User Guide - Page 188
Appendix A RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) 184 Technical information - HP Officejet N900 | User Guide - Page 189
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT - HP Officejet N900 | User Guide - Page 190
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet N900 | User Guide - Page 191
LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as - HP Officejet N900 | User Guide - Page 192
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet N900 | User Guide - Page 193
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet N900 | User Guide - Page 194
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet N900 | User Guide - Page 195
, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., CONSEQUENTIAL * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER CAUSED AND - HP Officejet N900 | User Guide - Page 196
Redistribute This Code * * Unicode, Inc. hereby grants the right to freely use the information * supplied in this file in the creation of products supporting the * Unicode Standard, and to make copies of this file in any form * for internal or external distribution as long as this notice * remains - HP Officejet N900 | User Guide - Page 197
The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format). Third-party licenses 193 - HP Officejet N900 | User Guide - Page 198
your country/ region, follow the prompts to select your printer, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In - HP Officejet N900 | User Guide - Page 199
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order - HP Officejet N900 | User Guide - Page 200
all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the - HP Officejet N900 | User Guide - Page 201
• Case B: Set up the printer with DSL • Case C: Set up the printer with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax line with voice mail • Case G: Fax line shared with computer modem (no - HP Officejet N900 | User Guide - Page 202
of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for the printer. If you use another phone cord, you might experience problems sending and receiving faxes. You might need to connect the supplied phone - HP Officejet N900 | User Guide - Page 203
sharing your fax line DSL PBX Distinct Voice ive ring calls service Computer Answering Voice dial-up machine mail modem service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and - HP Officejet N900 | User Guide - Page 204
fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL - HP Officejet N900 | User Guide - Page 205
Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case . Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you - HP Officejet N900 | User Guide - Page 206
same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to - HP Officejet N900 | User Guide - Page 207
printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls - HP Officejet N900 | User Guide - Page 208
the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you - HP Officejet N900 | User Guide - Page 209
fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer - HP Officejet N900 | User Guide - Page 210
Appendix C NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an - HP Officejet N900 | User Guide - Page 211
you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions - HP Officejet N900 | User Guide - Page 212
receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up - HP Officejet N900 | User Guide - Page 213
Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer - HP Officejet N900 | User Guide - Page 214
faxes. To set up the printer to answer calls manually, turn off the Auto Answersetting. 7. Run a fax problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions - HP Officejet N900 | User Guide - Page 215
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up faxing (parallel phone systems) 211 - HP Officejet N900 | User Guide - Page 216
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 3 - HP Officejet N900 | User Guide - Page 217
the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further - HP Officejet N900 | User Guide - Page 218
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 65 4 7 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with - HP Officejet N900 | User Guide - Page 219
the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10 message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further - HP Officejet N900 | User Guide - Page 220
a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with - HP Officejet N900 | User Guide - Page 221
the maximum number of rings supported by the printer. NOTE: instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this - HP Officejet N900 | User Guide - Page 222
Appendix C • If your computer has two phone ports, set up the printer as follows: Back view of the printer 4 1 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter - HP Officejet N900 | User Guide - Page 223
to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for - HP Officejet N900 | User Guide - Page 224
the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size - HP Officejet N900 | User Guide - Page 225
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network - HP Officejet N900 | User Guide - Page 226
is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following at the network layer, the printer also supports open secure sockets layer (SSL) standards at services. Enter up to ten rules, each rule specifying the host addresses - HP Officejet N900 | User Guide - Page 227
tab, click Firewall Rules. 3. Click New, and then follow the onscreen instructions. NOTE: After clicking Apply, the connection to the EWS might be problems. Limitations to rules, templates, and services When creating firewall rules, note the following limitations to rules, templates, and services - HP Officejet N900 | User Guide - Page 228
services supported by the print server. Maximum number of services you can add to 40 the policy. For a given rule, only one address template and one service template can be added. Maximum number of service If you encounter problems connecting the printer, see Solve wireless problems. TIP: For more - HP Officejet N900 | User Guide - Page 229
a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless control panel. 1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer. 2. On the printer - HP Officejet N900 | User Guide - Page 230
use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a (WPS) button or a button labeled "WPS page. 2. Touch Wi-Fi Protected Setup, and then follow the onscreen instructions. 3. When prompted, touch PIN. The WPS PIN appears on the display - HP Officejet N900 | User Guide - Page 231
touch (right arrow), touch Setup, and then touch Network. 2. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. 3. Follow the display instructions to complete the setup. NOTE: If you cannot find the wireless network name (SSID) and wireless password (WPA passphrase, WEP key), see Before - HP Officejet N900 | User Guide - Page 232
. WPA2 provides the Advanced Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating connected wirelessly without a wireless router (such as a Linksys wireless - HP Officejet N900 | User Guide - Page 233
. 2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click Uninstall. 3. Follow the onscreen instructions. 4. If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work - HP Officejet N900 | User Guide - Page 234
the HP software. 5. Insert the HP software CD into your computer's CD drive and then start the Setup program. 6. Follow the onscreen instructions. Mac OS X To uninstall from a Macintosh computer 1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the Applications - HP Officejet N900 | User Guide - Page 235
HP Utility (Mac OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for - HP Officejet N900 | User Guide - Page 236
-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you . For more information, see Understand the network configuration page. In a supported web browser on your computer, type the IP address or hostname assigned - HP Officejet N900 | User Guide - Page 237
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 233 - HP Officejet N900 | User Guide - Page 238
network (Ethernet) cable, has been disconnected. • If the printer is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: • Make sure the printer is turned on and that the (Power button) light is on. • Make sure the power - HP Officejet N900 | User Guide - Page 239
off and on. Turn off the printer, and then turn it on again. If the problem persists, contact HP support for service or replacement. For more information, see HP support. Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong - HP Officejet N900 | User Guide - Page 240
information, see Maintain the printer. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray - HP Officejet N900 | User Guide - Page 241
problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In - HP Officejet N900 | User Guide - Page 242
the message can now be used in the printer. Printer supply upgrade problem The supply upgrade was not successful. The cartridges listed in the installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will - HP Officejet N900 | User Guide - Page 243
available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels - HP Officejet N900 | User Guide - Page 244
Document Feeder to continue. Ink sensor failure The ink sensor has failed and the printer can no longer print. Contact HP support. For more information, see HP support. Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks - HP Officejet N900 | User Guide - Page 245
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. Problem with ink system 241 - HP Officejet N900 | User Guide - Page 246
the support period 98 align printhead 151 answer ring pattern change 78 parallel phone systems 202 answering machine fax tones recorded 130 set up with fax (parallel phone systems) 212 set up with fax and modem 213 automatic document feeder (ADF) capacity 23 clean 34 feeding problems, troubleshoot - HP Officejet N900 | User Guide - Page 247
164 troubleshoot, cannot be opened 145 Webscan 49 envelopes sizes supported 165 tray supporting 167 environmental phone systems) 201 line condition test, failed 123 log, clear 83 log, print 83 manual receive 68 modem and answering machine, shared with (parallel phone systems) 213 modem and - HP Officejet N900 | User Guide - Page 248
92 manual faxing receive 68 send 64, 65 margins setting, specifications 168 media ADF capacity 23 clear jams 154 duplexing 45 HP, order 195 load tray 24 load tray 2 30 locking trays 31 print on custom-size 42 selecting 21 skewed pages 109 specifications 164, 165 supported sizes 165 troubleshoot - HP Officejet N900 | User Guide - Page 249
advanced settings 221 connector illustration 13 firewall settings 222 firewalls, troubleshoot 100 IP settings 222 link speed 222 operating systems supported 164 protocols supported 164 settings, change 221 solve problems 147 system requirements 164 view and print settings 221 wireless communication - HP Officejet N900 | User Guide - Page 250
panel clear jams 154 illustration 13 receive faxes auto answer mode 77 automatically 68 blocking numbers 71 forwarding 70 manually 68 polling 70 rings to answer 78 troubleshoot 124, 127 recycle print cartridges 181 redial options, setting 79 reduce fax 71 regulatory information 173, 179 regulatory - HP Officejet N900 | User Guide - Page 251
supported 165 media types and weights supported 167 paper guides illustration 12 setting default 31 troubleshoot feeding 108 turn on and off in driver 32 troubleshoot 109 network configuration page 153 nothing prints 100 paper-feed problems 108 power 100 print 99 printer status report 148 receive - HP Officejet N900 | User Guide - Page 252
test, fax 119 warranty 160 Webscan 49 websites accessibility information 3, 10 customer support 96 environmental programs 181 order supplies and accessories 194 supply yield data sheet 163 white bands or stripes, troubleshoot copies 112 scans 116 Windows borderless 43 print brochures 38 Print photos - HP Officejet N900 | User Guide - Page 253
- HP Officejet N900 | User Guide - Page 254
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HP Officejet Pro
8600
User Guide