HP Officejet X500 Officejet Pro X476 and X576 - User Guide
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- HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 1
OFFICEJET PRO X476 AND X576 MFP SERIES User Guide - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 2
- HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 3
HP Officejet Pro X476 and X576 MFP Series User Guide - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 6
iv Conventions used in this guide ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 7
Table of contents 1 Product basics ...1 Product overview ...2 HP Officejet Pro X476 MFP Series models 2 HP Officejet Pro X576 MFP Series models 3 Environmental features ...4 Accessibility features ...4 Product views ...5 Front view ...5 Back view ...6 Interface ports ...7 Serial number and model - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 8
on the network 38 Manually connect the product to a wireless network 38 4 Use the product with Windows 41 Supported operating systems and printer operating systems 54 Supported utilities for Mac ...55 HP Embedded Web Server 55 Fax with Mac ...56 Scan with Mac ...57 Use the HP Scan software to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 9
printer driver to match the paper type and size in Windows 64 Supported paper sizes ...65 Supported paper types and tray capacity 68 Load paper trays ...70 Load Tray 78 Store and recycle supplies 79 HP anticounterfeit website 79 Replacement instructions ...80 Replace the ink cartridges 80 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 10
USB Drive printing 121 9 Color ...123 Adjust color ...124 Change the color theme for a print job 124 Change the color options 125 Use the HP EasyColor option 127 Match colors to your computer screen 128 Print fade- and water-resistant prints 129 10 Copy ...131 Use copy functions ...132 Copy - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 11
Set up fax ...152 Install and connect the hardware 152 Configure fax settings 152 Use the HP Fax Setup Wizard (Windows 153 Use the phone book ...154 Use speed dials ...154 ISDN system 163 Use fax on a VoIP service 164 Fax memory ...165 Delete faxes from memory 165 Send a fax ...165 ENWW ix - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 12
a fax ...173 Solve fax problems ...174 Fax troubleshooting checklist 174 Fax error messages 176 Fax logs and reports 181 Change error correction and fax speed 182 Solve problems sending faxes 182 Solve problems receiving faxes 189 Solve general fax problems 193 Regulatory information and - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 13
14 Solve problems ...215 Customer support ...216 Problem-solving checklist ...217 Step 1: Check that the product paper type setting in the printer driver 236 Adjust color ...237 Use paper that meets HP specifications 240 Check the ink cartridges 240 Clean ink smears 242 Clean the printhead 243 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 14
wireless network is not functioning 255 Solve product software problems with Windows 256 Solve product software problems with Mac 258 The printer driver is not listed and supplies 262 Part numbers ...262 Appendix B Service and support 263 Hewlett-Packard limited warranty statement 264 End User - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 15
275 Protecting the environment ...276 Ozone production ...277 Power consumption ...278 Paper use ...279 Plastics ...280 HP Officejet print supplies ...281 Return and recycling instructions 282 United States and Puerto Rico 282 Non-U.S. returns 283 Battery disposal ...283 Printer recycling ...283 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 16
Note à l'attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network 305 Australia Wired Fax Statement 306 Notice to users of the German telephone network 306 Vietnam Telecom wired marking for ICTQC Type approved products 306 Additional statements - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 17
1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 18
Product overview HP Officejet Pro X476 MFP Series models Officejet Pro X476dn models CN460A Officejet Pro X476dw models CN461A Paper 75 GSM or 20 lb. Bond paper) ● Automatic duplex printing Supported operating systems: ● Windows XP, 32-bit (Service Pack 2 or Higher) ● Windows Vista, 32-bit and 64 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 19
HP Officejet Pro X576 MFP Series models Officejet Pro X576dw models CN462A Paper handling: Print: ● Tray sheet capacity for 75 GSM or 20 lb. Bond paper) ● Automatic duplex printing Supported operating systems: ● Windows XP, 32-bit (Service Pack 2 or Higher) ● Windows Vista, 32-bit and 64-bit ● - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 20
available with the Officejet Pro X476 and Officejet Pro X576. Duplex printing recycled paper. Recycle ink cartridges by using the HP Planet Partners return process. Energy savings Sleep vision, hearing, dexterity or strength. ● Online user guide that is compatible with text screen-readers. ● Ink - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 21
Product views Front view 1 11 10 9 8 2 3 4 5 6 7 1 Document feeder cover, provides access for clearing jams 2 Document feeder input tray 3 Document feeder input tray extension 4 Document feeder output bin 5 Output bin extension 6 Output bin 7 Tray 2 - Main paper tray 8 On/Off - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 22
Back view 6 1 5 4 2 3 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethernet port 6 Fax line port 6 Chapter 1 Product basics ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 23
Interface ports 1 2 3 4 1 Fax line port 2 Ethernet port 3 USB Host port accepts USB storage devices for Scan-to-USB and Plug and Print. NOTE: A USB Host port is also located on the front of the product behind the control panel. 4 USB Device port accepts a USB cable from a PC ( - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 24
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label. 8 Chapter 1 Product basics ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 25
Control panel layout Jan 00 00 00:00a 1 Display and touch screen area 2 Help button: provides access to the product help system 3 Right arrow button: moves the cursor to the right or moves the display image to the next screen NOTE: This button illuminates only when the current screen can use - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 26
the Home screen can vary. The layout might also be reversed for some languages. Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 27
8 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display. 9 Fax button: - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 28
for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing paper jams. For screens that contain settings for individual tasks, the Help opens to a topic that explains - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 29
2 Control panel menus ● Copy menu ● Fax menus ● Scan menus ● Apps ● Plug and Print ● Setup Menu ENWW 13 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 30
Copy menu To access these features, touch the Copy button, from the Control Panel. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes. Menu item Number of Copies Two-Sided Lighter/Darker Start Preview Sub-menu item (1-99) 1-Sided to 1-Sided Copy* 1-Sided - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 31
Menu item Settings ENWW Sub-menu item HP Copy Fix ID Copy Resize Quality Collate Tray 3 Text Photo Mixed* None Description Enhances printouts by removing dark edges and fixing page skew problems for black and white copies. Copies both sides of identification cards, or other small-size documents, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 32
Fax menus To open these menus, touch the Fax button. Menu item Settings Fax Methods Sub-menu item Resolution Lighter/Darker Fax Send Original Set as New Defaults Scan and Fax Broadcast Fax Send Fax Later Poll to Receive Sub-menu item Standard Fine* Very Fine Photo 1-Sided Original 2-Sided - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 33
Scan menus To open these menus, touch the Scan button. Menu item Computer Sub-menu item Sub-menu item Memory Device Network Folder Email Document Type Resolution Filename Settings (Settings can be adjusted after you select the scanning method) PDF Color (Compressed) PDF Color PDF Black JPEG - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 34
the new defaults. Apps Use the Apps menu to enable Web Services on the product and use HP ePrint and print Apps. Plug and Print Use the Plug and are available: ● Fax Setup menu ● Network Setup menu ● HP Digital Solutions Setup menu ● Device Setup menu ● Tools menu ● Print Reports menu 18 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 35
for ease or economy. Print on 2 Sides On* Off Receive faxes automatically (on) or manually (off). Default setting varies by country. Sets the number of rings that must occur before the : This feature requires subscription of caller ID services with your telephone company. ENWW Setup Menu 19 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 36
Fax To use the HP Digital Fax feature, set it up using the software that came with the product and a computer that is connected to the same network as the product. Ring Pattern Detection All Rings* Single If you have distinctive ring phone service, use this item to configure how the product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 37
Menu item Fax Tools Fax Reports Sub-menu item Sub-menu item Description Backup Fax Reception On* Stores an electronic backup of received faxes On Error Only Off Error Correction Mode On* Off The error correction mode allows the sending device to re-transmit data if it detects an error - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 38
the product. Push Button PIN Guides you through the steps to set up the product on a wireless network. If your wireless router supports WPS, use this method to IP setting are configured automatically with DHCP or set manually. Enable or disable the IPv6 protocol on the product. 22 Chapter - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 39
Menu item Restore Network Defaults Sub-menu item Hostname Legacy Default IP Sub-menu item OK Change On Off Description Use this setting the change how the product is identified on the network. Resets all network configurations to their factory defaults. ENWW Setup Menu 23 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 40
that have an asterisk (*) indicate the factory default setting. Menu item Digital Solution Setup Wizard Sub-menu item Description Guides you through the steps to set up HP Digital Solutions Device Setup menu In the following table, items that have an asterisk (*) indicate the factory default - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 41
Letter (8.5 x 11in.) A4 (297 x 210 mm) Select the default paper size for Tray 1 (multi-purpose tray). ... For a complete list of paper sizes, see Supported paper sizes. Default Paper Type Plain Paper Premium Inkjet Sets the paper type for printing internal reports, faxes, or any print job that - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 42
the type of paper for printing internal reports, faxes, or any print job that does not specify a type. ... For a complete list of paper sizes, see Supported paper types and tray capacity. Tray 1 Tray 2 Tray 3 None* Tray Lock is a feature that "locks" a tray so that the only time the printer will - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 43
Menu item Sub-menu item Sub-menu item Sub-menu item Description Ink Low Warning Level Automatic Custom Determines when the Low Ink warning message appears on the control panel. Chose Custom to select a cartridge color and ink level value from 1-99. Power Handling Standby 5 minutes Determines - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 44
Menu item Sub-menu item Sub-menu item Sub-menu item Description PCL Configuration Form Length Orientation Sets the text attributes for the printer control language being used. Font Number Font Pitch Font Point Size Symbol Set Append CR to LF Print Postscript On Error Off Sets the product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 45
to clean, adjust, and align the printheads. Follow the on-screen instructions to correctly improve the product's print quality. The cartridge chip stores anonymous product. Use this feature to solve print quality problems caused by ink smearing on printed pages. Sets all settings to the factory - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 46
Prints useful information about the product's wired or wireless network connection. Prints a list of errors and intermittent failures designed to help you troubleshoot problems. Provides a list of report options that will help you manage the product's fax features. Prints a list of all the PCL fonts - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 47
3 Connect the product ● Connect the product using a USB cable ● Connect the product to a network ● Install the product on a wireless network (wireless models only) ENWW 31 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 48
product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends follow the onscreen instructions. NOTE: If you are installing on a Mac, click the HP Installer icon to button. NOTE: A dialog displays warning that Web Services (HP ePrint and print Apps) will not be available with - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 49
NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. ● LPD Printing ● SLP ● WS-Discovery ● HP Wireless Direct Install the product on a wired network Use this procedure to intall the product on a wired network using - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 50
Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions. 4. When prompted, select the Wired Network - Connect the printer to your network using an Ethernet cable. option, and then click - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 51
settings as needed. Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password the Advanced Setup menu, and then touch the IPv4 Settings button. 4. Touch the Manual IP Address button 5. Use the numeric keypad to enter the IP address, and touch - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 52
100 Mbps, full-duplex operation 6. Touch the OK button. The product turns off and then on. HP ePrint With HP ePrint , you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can e-mail, you can print to an - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 53
the HP Web Services tab. 3. Select the option to enable Web Services. Install the product on a wireless network (wireless models only) Before installing the product software, make sure the product is not connected to the network using a ehternet cable. If your wireless router does not support Wi - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 54
Pushbutton: Select the Push Button option and follow the instructions on the control panel. Establishing the wireless connection can the printer that has the correct IP address. Manually connect the product to a wireless network During the HP-Setup-xx-[product name]". 38 Chapter 3 Connect the product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 55
product name will be either HP Officejet Pro X476 MFP Series or HP Officejet Pro X576 MFP Series. 1. From a wireless HP Embedded Web Server (HP EWS) using the following IP address: ● 192.168.223.1 3. Find the Wireless Setup Wizard in the product's EWS and follow the on screen instructions to manually - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 56
40 Chapter 3 Connect the product ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 57
4 Use the product with Windows ● Supported operating systems and printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows ENWW 41 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 58
HP Universal Print Driver for Windows Postscript ● HP Universal Print Driver for PCL 5 ● HP Universal Print Driver for PCL 6 The printer drivers include online Help that has instructions printer drivers are available at http://www.hp.com/ go/support. HP PCL 6 driver (This print driver is ● - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 59
needs, or for postscript flash font support HP UPD PCL 5 (This print driver is available for download from www.hp.com/go/upd) ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP Officejet products ● The best choice for printing - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 60
access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and , so you do not need to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 61
Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. In managed environments, administrators may enforce - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 62
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 63
Remove the printer driver from Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 64
Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct Other Windows components and utilities ● HP OfficeJet Scan ● HP Digital Fax ● HP Printer Assistant (available when the product software is installed from CD) 48 Chapter 4 Use the product with - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 65
Mac ● Software for Mac computers ● Priority for print settings for Mac ● Change printer-driver settings for Mac ● Remove the printer driver from Mac operating systems ● Supported utilities for Mac ● Fax with Mac ● Scan with Mac ● Solve problems with Mac ENWW 49 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 66
operating systems: ● Mac OS X 10.6 and later NOTE: See www.hp.com/support for the latest drivers for Mac. NOTE: For Mac OS X 10.6 and later, Intel Core Processor Macs are supported. The HP Officejet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 67
version and the serial number. ● Print a configuration page. ● For products connected to an IP-based network, obtain network information and open the HP Embedded Web Server. ● Configure the paper type and size for the tray. ● Configure basic fax settings. ENWW Software for Mac computers 51 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 68
Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 69
Change printer-driver settings for Mac Change the settings for all print jobs until the software program is closed 1. On the File menu, click the Print button. 2. Change the settings that you want on the various menus. Change the default settings for all print jobs 1. On the File menu, click the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 70
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue. 54 Chapter 5 Use the product with Mac ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 71
Supported utilities for Mac HP Embedded Web Server The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities. Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 72
Fax with Mac To send a fax by printing to a fax driver, complete the following steps: 1. Open the document that you want to fax. 2. Click File and then click Print. 3. In the Printer pop-up menu, select the fax print queue that you want to use. 4. In the Copies field, adjust the number of copies if - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 73
driver update is not available for your product, or your product released before the HP drivers that support scanning for your product. ● You have not yet installed the available HP software that includes scanning. ● You are troubleshooting a scanning problem and trying to identify the source of the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 74
Scan using Apple Preview 1. Click the Apple Preview icon in the dock, or open Preview from the Applications folder. 2. From the Preview File menu, select the Import from Scanner option. NOTE: If your product connects to a network, select the Include Networked Devices option, and then select the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 75
Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 258. ENWW Solve problems with Mac 59 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 76
60 Chapter 5 Use the product with Mac ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 77
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays ENWW 61 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 78
Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. ● For best results, use only HP- - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 79
for use in inkjet printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP paper that has been approved for use in this product. ● Use only glossy or coated paper that is approved for use in inkjet printers - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 80
Change the printer driver to match the paper type and size in Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. 5. Select a - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 81
sizes NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 82
Japanese Envelope Chou #3 Japanese Envelope Chou #4 98 x 191 mm (3.9 x 7.5 inches) 120 x 235 mm (4.7 x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Table 6-3 Supported cards Size Dimensions Tray 1 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated (76.2 x 127 mm) (3 x 5 inches) (102 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 83
) Width: (3 to 8.5 Width: (4 to 8.5 Width: (4 to 8.5 inches) inches) inches) Length: (5 to 14 Length: (8.27 to Length: (8.27 to inches) 11.7 inches) 14 inches) Table 6-5 Other supported media Size Dimensions Labels (Letter and A4) Tray 1 Tray 2 Tray 3 Automatic duplex printing ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 84
Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity1 Paper orientation Every day: ● Unspecified and Plain ● HP EcoSMART Lite 60 to 175 g/m2 (16 to 47 lb) Up to 50 sheets Side to be printed on face-down, with the top - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 85
be printed on face-up, with the top edge at the back of the tray ● HP Cover Matte 200g ● HP Advanced Photo Papers ● Envelope ● Heavy Envelope ● Labels Up to 30 envelopes or labels. NOTE: Tray 3 does not support envelope printing. Side to be printed on face-up, with the top edge toward the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 86
1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 87
that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 88
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. Load the document feeder The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper. CAUTION: To prevent damage to the product, do not - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 89
1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. ENWW Load paper trays 73 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 90
Configure trays By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using. If you are - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 91
herein is subject to change without notice. For the latest User Guide information go to www.hp.com/support. ● Ink cartridge information ● Supplies views ● Manage ink cartridges ● Replacement instructions ● Solve issues with supplies Ink cartridge information Color Cartridge number Standard - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 92
Environmental features: Recycle ink cartridges by using the HP Planet Partners return and recycling program. For more information about supplies, go to www.hp.com/go/learnaboutsupplies. 76 Chapter 7 Ink cartridges ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 93
Supplies views Ink cartridge view 1 1 Metal connector and ink nozzle. Do not touch. Fingerprints may cause supply error messages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged periods of time. ENWW Supplies views 77 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 94
empty. NOTE: Although using the Continue setting allows printing beyond Very Low without replacing the cartridge, the product will shut down before any print problems occur. Modify the Low on Ink Warning Level settings from the control panel You can enable or disable the default settings at any time - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 95
covered under the HP warranty and service agreements. HP anticounterfeit website Go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is used or counterfeit. HP will help to take steps to resolve the problem. Your ink cartridge - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 96
Replacement instructions Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). 1. Open the ink cartridge door. 2. Push the old ink cartridge inward to unlock it. 80 Chapter 7 Ink cartridges ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 97
the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems. ENWW Replacement instructions 81 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 98
6. Insert the new ink cartridge into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle. 82 Chapter 7 Ink cartridges ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 99
Report item to print it. 4. Follow the instructions on the page that prints. This page contains four bands of color, which are divided into the groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular ink cartridge. ENWW Solve issues - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 100
or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 101
is near the end of its useful life. Recommended action Have a replacement ink cartridge on hand. Counterfeit or used cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or replace with genuine - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 102
means that the cartridge is missing or is installed but damaged. Recommended action Install or replace the indicated color cartridge. Non-HP ink cartridges installed Description No action necessary, this is a notification only. Recommended action No action necessary, this is a notification only. Out - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 103
Recommended action Replace the ink cartridge. Used [color] installed Description A used, but still genuine, HP color ink cartridge has been installed or moved. Recommended action You have a used, but still genuine, HP cartridge installed. No action required. ENWW Solve issues with supplies 87 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 104
88 Chapter 7 Ink cartridges ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 105
8 Print ● Print tasks (Windows) ● Print tasks (Mac) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing ENWW 89 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 106
Print tasks (Windows) The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 107
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 108
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 92 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 109
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 110
5. Select the print options for the new shortcut. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 111
3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 112
Print on both sides (duplex) with Windows Automatically print on both sides with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 96 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 113
3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. ENWW Print tasks (Windows) 97 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 114
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 98 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 115
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 116
menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6. Use the sliders to adjust the settings, and - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 117
Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click the Print option. 2. Select the product from the printer list. 3. Select the print settings that you want to save - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 118
the Two-Sided checkbox next to the Copies field. Set the color options with Mac If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results. In the following - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 119
option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, use the following procedure. 1. On the File menu, click the Print option. 2. Select the product from - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 120
Additional print tasks (Windows) Cancel a print job with Windows 1. If the print job is currently printing, cancel it by touching the Printing display near the bottom of the product control panel, and then touch the Cancel that becomes available on the right-side of the control panel. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 121
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print tasks (Windows) 105 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 122
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 123
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. ENWW Additional print tasks (Windows) 107 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 124
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 108 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 125
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 126
3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 127
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 111 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 128
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. 112 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 129
Additional print tasks (Mac OS X) Cancel a print job with Mac 1. If the print job is currently printing, cancel it by touching the Printing display near the bottom of the product control panel, and then touch the Cancel that becomes available on the right-side of the control panel. NOTE: - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 130
4. From the Watermarks menu, select whether to print the watermark on all pages or on the first page only. 5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. 114 Chapter 8 Print - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 131
is before the @ symbol. NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code. d. To prevent your product from printing unexpected documents, click ePrint Settings, and then - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 132
operating systems ● Windows® XP (32-bit, SP 2 or greater) NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system. ● Windows Vista® (32-bit and 64-bit) ● Windows 7 (32-bit and 64-bit) ● Windows - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 133
network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/ support. NOTE: When using the AirPrint driver, the options and settings - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 134
. ● If your WiFi capable device supports WPA2 encryption, you can enable security when HP ePrint mobile app installed, HP Printer Control app installed, Apple devices with iOS 4.2+, and HP webOS devices. 2. Turn on your printer's Wireless Direct connection. ● Press (X476 Series) or touch (X576 Series - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 135
Turn on your printer's Wireless Direct connection. ● Press (X476 Series) or touch (X576 Series) the Setup button from the control panel. ● Open the and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X576. 5. From your computer, select print, and then confirm - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 136
to print over Wireless Direct. a. Select Windows Start button > All Programs > HP > HP Officejet Pro X576 MFP SeriesPrinter Setup & Software b. Select Connect New Printer. IMPORTANT: Do not , so be sure to select the printer named HP Officejet Pro X576 MFP Series(Network). 120 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 137
Plug and Print USB Drive printing This product features printing from a USB flash drive, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front and back of the product. You can print the following types - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 138
122 Chapter 8 Print ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 139
9 Color ● Adjust color ● Use the HP EasyColor option ● Match colors to your computer screen ● Print fade- and water-resistant prints ENWW 123 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 140
in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4. Select a color theme from the Color Themes (Windows) or RGB Color (Mac) drop-down list. ● Default (sRGB): This theme sets the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 141
Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5. Click the Ink Settings button (Windows) or expand the Black Ink Spread NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 142
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window, or click Reset to return the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 143
images on the right show the enhancements that result from using the HP EasyColor option. The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 144
Match colors to your computer screen For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 145
color documents that stand up to handling and dry quickly. Print professional, water-resistant documents on plain paper. Not only do HP Officejet pigment inks offer vivid colors and bold blacks, they provide benefits over traditional dye-based inks, including superior water and fade resistance - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 146
130 Chapter 9 Color ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 147
10 Copy ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides ENWW 131 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 148
Use copy functions Copy 1. Load the document onto the scanner glass or into the document feeder. CAUTION: When using the document feeder, ensure there are no staples in your document. CAUTION: When performing a copy, ensure the scan lid is closed. 2. From the Home screen, touch the Copy button. 3. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 149
Touch the Black or Color button to start copying. Copy a multiple-page original 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 150
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 151
Cancel a copy job 1. Touch the Cancel button on the product control panel. NOTE: Use the Cancel button if the current job screen has not timed out. You can also cancel the job from the queue of the status bar. 2. Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 152
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Collate button to select. 4. Touch the Black or Color button to start copying. 136 Chapter 10 Copy ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 153
Copy settings Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 154
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, select Lighter/ Darker, and then touch the arrow buttons to adjust the setting. 4. Touch the Black or - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 155
Set the paper size and type for copying on special paper 1. From the Home screen, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Tray Selection button. 3. Set the paper size/type as needed for the tray. NOTE: Your settings may be saved as defaults for the tray - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 156
Copy photos NOTE: Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 157
Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 158
Copy on both sides Copy on both sides automatically 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Two-Sided button. 4. Select the duplexing option that you want to use. For example, to copy a - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 159
11 Scan ● Use scan functions ● Scan settings ● Scan a photo to USB ENWW 143 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 160
file name. NOTE: When the summary screen opens, you can touch it to adjust settings. Scan an original from HP scanning software Follow the instructions for your operating system. NOTE: Use the HP software to scan documents into editable text, a format that allows you to search, copy, paste, and edit - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 161
of the glass or print-side up in the ADF. 2. Double-click the HP Scan icon. This icon is located in the Hewlett-Packard folder in the Applications folder programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 162
a software program. WIA uses Microsoft software to scan, instead of the HP Scan software. Generally, a software program is WIA-compliant if it has the product. To use the Readiris Pro program, install it from the appropriate software CD, and then follow the instructions in the online Help. Cancel a - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 163
Scan settings Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following qualities of scanned - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 164
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution setting is approximately 600 dpi for flatbed scanning and approximately 300 dpi for ADF scanning. Intended use Fax E-mail Edit - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 165
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 166
Scan a photo to USB 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. Insert a USB storage device into the port on the front or back of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 167
12 Fax ● Set up fax ● Use the phone book ● Set fax settings ● Use fax ● Solve fax problems ● Regulatory information and warranties ENWW 151 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 168
and to the telephone jack on the The product is an analog device. HP recommends using the product on a dedicated analog telephone line. If you are the digital settings correctly. For more information, contact your digital service provider. NOTE: Some countries/regions might require an adapter to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 169
On your computer, click Start, and then click Programs. 2. Click HP, click the name of the product, and then click on your printer. Choose the Fax Setup Wizard from the Fax section of the HP Printer Assistant. 3. Follow the on-screen instructions in the Fax Setup Wizard to configure the fax settings - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 170
Use the phone book You can store frequently dialed fax numbers (up to 75 entries) either as individual fax numbers or as other phone book fax number entries. Use speed dials Create and edit speed-dial entries 1. From the product's Home screen, touch the Fax button. 2. Touch the Speed-Dial Setup - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 171
3. Touch the Delete Speed-Dial button. 4. Touch the entry that you want to delete. Manage group-dial entries Create and edit group-dial entries 1. Create an individual entry for each fax number that you want in the group. a. From the Home screen, touch the Fax button. b. Touch the Speed-Dial Setup - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 172
get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 173
3. Touch the Basic Setup menu. 4. Scroll to and touch the Dial Type button, and then touch the Tone Dialing or Pulse Dialing button. Set autoredial and the time between redials If the product was unable to send a fax because the receiving fax machine did not answer or was busy, the product attempts - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 174
Resolution button, and then touch one of the options. Cover-page templates Several business and personal fax cover-page templates are available in the HP Digital Fax software program. NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates. 158 Chapter 12 Fax - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 175
to enter the fax-forwarding number, and then touch the Done button. Block or unblock fax numbers NOTE: Faxing blocking is only supported where the caller ID feature is supported. If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 176
-to-answer to use. Type of telephone line Dedicated fax line (receiving only fax calls) One line with two separate numbers and a ring-pattern service Shared line (receiving both fax and voice calls) with only an attached telephone Shared line (receiving both fax and voice calls) with an attached - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 177
to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 178
Set stamp-received faxes The product prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 179
Supported through the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing or services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. The HP Officejet - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 180
, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 181
Fax memory Fax memory contents are retained when there is a loss of power The product's NEND memory protects against data loss when a power failure occurs. NAND RAM can maintain its data for years without power applied. Delete faxes from memory Use this procedure if you are concerned that someone - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 182
tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen, touch the Fax button. 4. Use the keypad to type the fax number - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 183
Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the Speed-Dial icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 184
fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in your - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 185
information provides basic instructions for sending computer operating system is one that this product supports. Send a fax from the software 1. Click Start, click All Programs in Windows XP), and then click HP. 2. Click the product name, and then click HP Printer Assistant. 3. Click the Send a Fax - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 186
, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that Dial the fax number by using the telephone keypad. 4. When the recipient answers, instruct the person to start the fax machine. 5. When you hear the fax tones, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 187
your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card. NOTE: Make sure the volume is - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 188
sent when the receiving fax machine answers. Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to an international destination, dial - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 189
Receive a fax Print a fax The product stores about 2MB of memory. This is ~100 black and white A4 pages at FINE resolution. These faxes are stored continuously. Reprinting them does not clear them from the memory. Reprint a fax 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 190
problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem firmware date code. b. Go to www.hp.com. 1. Click the Support & Drivers link. 2. Click the Download - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 191
upgrade and update the firmware on the product following the on-screen instructions. NOTE: The product must be connected to a computer with HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 192
Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Document feeder door is open. Canceled fax. Description The cover at the top of the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 193
Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, contact HP. See www.hp.com/support or the support Solve fax problems 177 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 194
of the default of Fine. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Fax storage is you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Fax Log option. Fax storage is full - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 195
the phone line by using the Run Fax Test option from the Service menu on the control panel. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. NOTE: This product is phone cord into a jack for another phone line. ENWW Solve fax problems 179 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 196
port. Plug the product phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. No fax detected. Description The product answered the incoming call but did not detect that - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 197
Fax logs and reports Use the following instructions to print fax logs and reports: Print individual fax reports 1. From the Home screen, touch the Setup button, and then touch the print a fax activity log. 1. From the Home screen, touch the Fax button. ENWW Jan 00 00 00:00a Solve fax problems 181 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 198
Fast (33600 bps). You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the , and then touch the speed setting that you want to use. Solve problems sending faxes ● An error message displays on the control panel ● The - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 199
Error Correction Mode menu. e. Select the Off setting. NOTE: Turning off the Error Correction Mode option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. ENWW Solve fax - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 200
● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup button fax at a later time. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. The No fax answer. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 201
Tools menu. d. Select the Run Fax Test item. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Document feeder paper jam ● Verify that the paper meets job into smaller sections, and then fax them individually. ENWW Solve fax problems 185 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 202
the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. Start Fax button. 2. Turn the product off then on. 3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. a. From the Home - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 203
the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high- panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. fax problems 187 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 204
number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 205
Solve problems receiving faxes ● The fax does not respond ● An error message displays line The fax does not respond Voice mail is available on the fax line ● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 206
the correct setting. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings test from the control panel. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. The Communication error. message - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 207
Fax Reports menu. c. Select the Fax Activity Log item. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. The Fax storage is full. message appears ● Turn the the password, contact the product administrator. ENWW Solve fax problems 191 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 208
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full. Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Change the Answer Mode option to match the product setup. a. From the Home screen, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 209
problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 210
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes. Resolution does not affect received faxes. a. From the home screen, touch the Fax button. b. Touch the Settings menu. c. Open the Resolution menu. d. Select the correct setting. NOTE: Increasing resolution - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 211
Regulatory information and warranties For regulatory and warranty information, see the HP OfficeJet Pro X476 AND X576 MFP Series Warranty and Legal Guide. ENWW Regulatory information and warranties 195 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 212
196 Chapter 12 Fax ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 213
13 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Clean the product ● Product updates ENWW 197 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 214
problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported last fax operation, either sent or received. The fax service log prints out the last 40 entries in the fax log - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 215
Menu Item PCL Font List PS Font List PS Font List Sub Menu Item Junk Fax Report Description Prints a list of phone numbers that are blocked from sending faxes to this product. Prints a list of all installed PCL fonts Prints a list of all installed PS fonts Prints a list of all the PS fonts that - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 216
. There is no special software to install or configure, but you must have a supported Web browser on the computer. To gain access to the EWS, type the IP are stored on the computer until you clear them manually. IMPORTANT: The cookies that the HP EWS stores on your computer are only used for saving - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 217
in the address field of a supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel. You can also open the HP EWS from the Windows printer driver. Open the Services tab and then click the Device - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 218
Useful links for managing the HP EWS. ● Wired Network Status: Displays wired (802.3) status or wired (802.11) status (wireless models). ● Setup: Displays setup options. ● Custom Shortcut: Customize quick links to be added as shortcut. ● Support: Links to Hewlett-Packard's support Web site. ● Scan to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 219
faxes to a designated folder on the network or forward them as email. Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature. Network tab Use the Network tab to configure and secure network - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 220
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 221
and services The HP Embedded Web Server allows the ability to disable unused protocols and services. These protocol and services settings can is used by network management applications for product management. This product supports the SNMPv1 protocol on IP networks. This product allows the ability - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 222
is accessed by HP software. Port 9100 can be enabled or disabled. ● Web Services disable/enable: The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 223
status of devices on the network. The HP Embedded Web Service provides the ability to enable Syslog and to specify the server to which the status messages will be sent. Specifying the priority of those status messages is also supported. Certificates The HP Embedded Web Server provides the ability to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 224
Economy settings Print with General Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 225
Set Sleep After Standby 1. From the Home screen, touch the Setup button. 2. Open the following menus: ● Device Setup ● Power Handling ● Sleep After Standby 3. Select the time for the sleep after standby delay. NOTE: The default is 2 hours. Schedule On/Off 1. From the Home screen, touch the Setup - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 226
such as ink specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean the printhead from the product control panel 1. From the Home screen, touch the Setup button. 2. Touch the Tools menu. 3. Touch the Clean Printhead button. 4. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 227
switch to turn on the product. Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. 1. Open the document feeder cover. ENWW Clean - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 228
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently with a clean, water-dampened, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 229
Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support . Click Support & Drivers, click the operating system, and then select the download for the product. ENWW Product updates 213 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 230
214 Chapter 13 Manage and maintain ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 231
14 Solve problems ● Customer support ● Problem-solving checklist ● Restore the factory-set defaults ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve Plug and Print USB Drive printing problems ● Solve product - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 232
that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet product support and troubleshooting and www.hp.com/support download drivers and software, and electronic information Get - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 233
doors are all closed. The control panel displays messages to indicate these problems. 5. If the document feeder motor does not rotate, open the document bulb does not light during copying, scanning, or faxing, contact HP support. Step 2: Check the control panel for error messages The control panel - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 234
Print menu opens. Try printing the document or photo. 3. If no documents are listed, try a different type of USB flash drive. 218 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 235
Factors that affect product performance Several factors affect the time it takes to print a job: ● The software program that you are using and its settings ● The use of special paper (such as heavy paper and custom-size paper) ● Product processing and download time ● The complexity and size of - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 236
is waiting for you to acknowledge a prompt to feed the paper manually through Tray 1, the multi-purpose tray on the left side of guides with the paper-size markings in the bottom of the tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 237
the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multi-purpose tray on the left side of the printer, and then feed sheets manually one - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 238
2 Scanner 3 Output bin 4 Tray 2 5 Optional Tray 3 and left jam-access door 6 Tray 1 7 Left door Traces of ink might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. 222 Chapter 14 Solve - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 239
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out. ENWW Clear jams 223 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 240
it from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. 224 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 241
2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product. 3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 4. If the paper is still not - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 242
if it does not feed. Remove the sheet. 6. Lift the green tab to place the platen back into its operating position. 226 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 243
7. Reinstall the duplexer. 8. Close the left door. ENWW Clear jams 227 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 244
: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 228 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 245
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. ENWW Clear jams 229 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 246
even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. 230 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 247
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. ENWW Clear jams 231 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 248
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. 232 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 249
Clear jams in the duplexer 1. Open the left door. 2. If you can see the trailing edge of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 250
if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position. 234 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 251
6. Reinstall the duplexer. 7. Close the left door. ENWW Clear jams 235 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 252
Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color ● Use paper that meets HP specifications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 253
in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4. Select a color theme from the Color Themes (Windows) or RGB Color (Mac) drop-down list. ● Default (sRGB): This theme sets the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 254
Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5. Click the Ink Settings button (Windows) or expand the Black Ink Spread NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 255
NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click OK so save your adjustments and close the window, or click Reset to return the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 256
for this product. For details, go to http://www.hp.com/go/ printpermanence. Check the ink cartridges Check the ink cartridges by printing a status report, and replace them if necessary, if you are having any of the following problems: ● Printed pages have small unprinted areas. ● Printed pages have - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 257
item to print it. 4. Follow the instructions on the page that prints. This page contains four bands of color, which are divided into the groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular ink cartridge. 1 2 3 4 Section 1 2 Ink - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 258
or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 259
Printhead cleaning can help fix many print quality problems. Use the following procedure to clean the printhead graphics, incorrect formatting, or substituted fonts. HP PCL 6 driver ● Provided as the default best speed, print quality, and product-feature support for most users. ● Developed to align - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 260
.com/go/upd. Download additional printer drivers from this Web site: http://www.hp.com/go/support. Improve print quality for copies If you encounter print quality problems in copied documents, review the solutions for printed documents listed previously in this document. However, some print-quality - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 261
an error, resolve the error and then try to print a test page from the control panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. ENWW The product does not print or it prints slowly 245 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 262
temporarily disabling the firewall to see if it is the source of the problem. 7. If your computer or the product is connected to a wireless network this product. For a list of specifications, go to this Web site: www.hp.com/support . 2. If the paper type setting is not correct for the type of paper - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 263
Solve Plug and Print USB Drive printing problems ● The USB Print menu does not open when you insert the on a standard USB storage device that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. 2. If another menu is already open, close - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 264
trying to print a file type that the USB printing feature does not support. The product supports .PDF, PNG, .JPEG, and PostScript file types. 2. You might files using ASCII characters. Solve product connectivity problems Solve USB direct-connect problems If you have connected the product directly - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 265
amber activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, through the control panel. 2. If you installed the product using an HP standard TCP/IP port, select the box labeled Always print to this printer - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 266
New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. 250 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 267
network problems ● make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page to determine the point and the product. Make sure poles, walls, or support columns containing metal or concrete do not separate the product and - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 268
b. If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web site, you can view or change the product IP address using the following steps: i. Click Start. correctly. If necessary, restart your computer. 252 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 269
Print Reports menu. 2. Select the Network Configuration Page item to print the report. 3. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. prints a report with the results. ENWW Solve wireless network problems 253 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 270
b. If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web site, you can view or change the product IP address using the following steps: i. Click Start. ii , you can still connect to a hidden network. 254 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 271
Start, click Run, and then type cmd. b. Type ping followed by the service set identifier (SSID) for your network. c. If the window displays round-trip the Network Configuration Page item to print the report. c. Compare the service set identifier (SSID) on the configuration report to the SSID in - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 272
Solve product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: not the same, delete the driver, and reinstall the driver using the correct IP address. 256 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 273
Problem Solution Windows 7, installed without using the fully-featured installer (such and reinstall the driver using the correct IP address. 1. Click Start. 2. Click All Programs. 3. Click HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 274
Solve product software problems with Mac ● The printer driver is not listed in the Print & Scan list ● The product name does not appear in the product Delete the file and then reinstall the software. 4. Replace the USB or ehternet cable with a high-quality cable. 258 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 275
Print & Scan list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.6 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. menu in the Print dialog box. ENWW Solve product software problems with Mac 259 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 276
260 Chapter 14 Solve problems ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 277
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 261 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 278
www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Part numbers Item Part number Ink cartridges CN621A Cartridge number HP 970 CN625A HP 970XL CN622A HP 971 CN626A HP 971XL CN624A HP 971 CN628A HP 971XL CN623A HP 971 CN627A HP 971XL - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 279
B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support ENWW 263 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 280
Hewlett-Packard limited warranty statement HP PRODUCT HP Officejet Pro X476dn, X476dw, X576dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 281
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packard limited warranty statement 265 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 282
ii) a user guide and other printed HP Software, you may no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail. 266 Appendix B Service and support - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 283
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 284
© 2009 Hewlett-Packard Development Company, L.P. Rev. 04/09 268 Appendix B Service and support ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 285
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 286
that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet product support and troubleshooting and www.hp.com/support download drivers and software, and electronic information Get - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 287
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications ENWW 271 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 288
Weight HP Officejet Pro X476 521 mm (20.5 inches) 406 mm (16.0 inches) 521 mm (20.5 inches) 23.7 kg (50.0 lb) MFP Series HP Officejet Pro X576 518 and any such damage is not covered under the HP limited warranty and service agreements. Acoustic emissions Table C-2 Acoustic emission levels - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 289
Environmental specifications Table C-3 Environmental specifications1 Operating Transporting Temperature 15° to 30° C -40° to 60° C (59° to 86° F) (-40° to 140° F) Relative humidity 20 to 80% 90% or less (non-condensing) Altitude 0 to 3048 m (0 to 10,000 ft) Tilt 1 Values are subject to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 290
274 Appendix C Product specifications ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 291
product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste equipment by users ● Electronic Hardware Recycling ● Chemical - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 292
Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. 276 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 293
Ozone production This product generates no appreciable ozone gas (O3). ENWW Ozone production 277 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 294
. The following mark will appear on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar NOTE: Additional energy savings may be realized by turning off the printer if it will not be used for a longer - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 295
Paper use This product's optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. NOTE: Recycled paper and A4 sized paper can be used for duplexing. ENWW Paper use - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 296
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life. 280 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 297
inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, processing - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 298
Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in package with the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 299
, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP Officejet printing supplies. Battery disposal For battery disposal information - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 300
Paper This product is capable of using recycled papers when the paper meets HP guidelines. This product is suitable for the use of recycled paper according to EN12281:2002. 284 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 301
handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Officejet Pro X476 and X576 MFP Series Type Lithium Manganese Dioxide Weight 3.0 g Location On main board User-removable No For recycling information, you can go to - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 302
handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.com/recycle 286 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 303
Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www.hp.com/recycle. ENWW Electronic Hardware Recycling 287 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 304
Chemical substances HP is committed to providing our customers with information about the chemical substances in our Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. 288 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 305
Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. ENWW Material Safety Data Sheet (MSDS) 289 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 306
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 307
Substances Table (China) ENWW Substances Table (China) 291 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 308
Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur 292 Appendix D Environmental product stewardship program ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 309
Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 ENWW Restriction on Hazardous Substances statement (Ukraine) 293 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 310
Restriction on Hazardous Substances statement (Vietnam) "Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm điện, điện từ" 294 Appendix D Environmental product stewardship program - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 311
E Regulatory information ● Regulatory Notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● GS statement (Germany) ● European Union Regulatory Notice ● Additional statements for telecom (fax) products ● Additional statements for wireless - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 312
not be confused with the marketing name (HP Officejet Pro X476 MFP Series, HP Officejet Pro X576 MFP Series, etc.) or product numbers (CN459A, CN463A this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 313
VCCI statement (Japan) ENWW VCCI statement (Japan) 297 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 314
Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100- - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 315
EMC statement (Korea) ENWW EMC statement (Korea) 299 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 316
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. 300 Appendix E Regulatory - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 317
valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has wired and/or wireless telecommunications functionality, it also complies that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 318
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 319
or Hewlett-Packard Company if additional product support is necessary. This equipment has been disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is any product is compatible with all of Telecom's network services. This equipment may not provide for the effective - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 320
See installation instructions for service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 321
an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 322
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B. Australia Wired Fax Statement In Australia the HP device must be connected to the Telecommunications Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. Notice to users - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 323
Additional statements for wireless products FCC compliance statement-United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 324
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 325
.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 326
310 Appendix E Regulatory information ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 327
page 89 ● Color on page 123 ● Copy on page 131 ● Scan on page 143 ● Fax on page 151 ● Manage and maintain on page 197 ● Solve problems on page 215 ENWW 311 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 328
312 Appendix F How do I? ENWW - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 329
scan jobs 146 cartridges non-HP 79 recycling 79, 281 replacing 80 storage 79 cautions iii change ink cartridge 80 checklist fax troubleshooting 174 clean touch screen 212 135 custom-size paper settings Macintosh 113 customer support online 216, 270 D darkness settings fax 158 darkness, contrast settings - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 330
settings (Mac) 101 settings (Windows) 90 supported (Windows) 42 universal 44 DSL faxing 163 170 sending from software 169 solve general problems 193 speed dials 167 stamp-received 162 setup use control panel 152 use HP Fax Setup Wizard 153 fax troubleshooting checklist 174 faxing from a computer - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 331
faxing 56 HP Utility 51 problems, troubleshooting 258 removing software 54 scanning from TWAIN- compliant software 145 supported operating systems 50 Macintosh resize documents 113 support 216, 270 Macintosh driver settings custom-size paper 113 watermarks 113 managing network 34 manual faxing send - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 332
22 networks default gateway 35 HP Web Jetadmin 204 IPv4 address 35 subnet mask 35 networks, wired installing product 33 non-HP supplies 79 notes iii 220 pages per sheet 102 selecting 240 supported sizes 65 paper path jams, clearing 230 paper pickup problems solving 220 paper size changing 64 paper - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 333
serial number, locating 8 Service menu 29 settings driver HP Utility 51 installing, USB connections 32 installing, wired networks 34 problems 256 Readiris Pro OCR 146 scanning from TWAIN or WIA 145 sending faxes 169 settings 45, 52 software license agreement 266 supported - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 334
ink cartridges 79 subnet mask 35 supplies counterfeit 79 non-HP 79 ordering 261, 262 recycling 79, 281 status, viewing with HP Utility 51 support online 216, 270 supported media 65 T TCP/IP manually configuring IPv4 parameters 35 technical support online 216, 270 telephones receiving faxes from 173 - HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 335
- HP Officejet X500 | Officejet Pro X476 and X576 - User Guide - Page 336
© 2012 Hewlett-Packard Development Company, L.P. www.hp.com
User Guide
OFFICEJET PRO X476 AND X576
MFP SERIES