HP OmniBook 3000 HP OmniBook Hardware Diagnostics

HP OmniBook 3000 - Notebook PC Manual

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  • HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - Page 1
    HP OmniBook Hardware Diagnostics User's Guide
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    laws. The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copyrighted
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    Hardware Diagnostics v Compatibility vi Where to Get the Diagnostics Software vi 1. Starting OmniBook Hardware Diagnostics 1-1 Installing and Setting Up OmniBook Hardware Diagnostics ......... 1-2 Downloading the Latest Version from the Web 1-2 Creating the Hardware Diagnostics Floppy Diskette
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    The Support Ticket 5-1 What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC
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    out where to get more information and support. What is OmniBook Hardware Diagnostics? The first step in solving a problem with a PC is diagnosis. HP's OmniBook Hardware Diagnostics (DiagTools) helps you diagnose hardwarerelated problems on an OmniBook PC. It is a series of tools designed to help you
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    verify you use the correct version of OmniBook Hardware Diagnostics for the OmniBook you are testing. You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook For more information about the
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    1 Starting OmniBook Hardware Diagnostics
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    system and once the correct drivers have been loaded. Downloading the Latest Version from the Web You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. For more information about the
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    the hard disk. To do this in Windows, double-click the file. -or- For an OmniBook with TopTools installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette. • On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils or \OmniBook\Dmi
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    OmniBook Hardware Diagnostics Updating the Hardware Diagnostics Files (For Network Administrators) To know if you have TopTools in Windows 95 or Windows NT 4.0, click the Start button and look for HP click the Update button, and follow the instructions. Using TopTools for Desktops Device Manager Ver
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    OmniBook Hardware Diagnostics Before Running OmniBook Hardware Diagnostics Before you run the Hardware Diagnostics, consider whether you need to make any changes in the HP BIOS . Setup changes system behavior by modifying the power-on initialization parameters. Setting incorrect values may cause
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    OmniBook Hardware Diagnostics will start automatically, displaying the Welcome screen (refer to page 1-7). If There is a Problem You may experience one of the following problems starts from the hard disk drive as normal, running your operating system. The problem could be: • The BIOS Setup program of
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    Starting OmniBook Hardware Diagnostics The Welcome Screen The Welcome Screen When you start the Hardware Diagnostics utility, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time
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    2 Hardware Detection
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    Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be disabled if they
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    Hardware Detection Overview of Hardware Detection During Hardware Detection The following screen appears during hardware detection: Note Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for
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    Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. 2-4
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    following can be detected in the hardware detection phase: • Product name • Serial number • HP BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive and capacity • IDE devices with device type and capacity • SCSI devices with device
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    that supports the drive. The ability to detect devices depends in part on the version of DMI used on the OmniBook. Not all OmniBook products have the level of DMI support assumed for the listing on the previous page. 5. If the problem persists, contact your local or HP-dedicated Support Agent
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    3 Basic System Test
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    detected hardware component, the test will confirm that: • The component is powered-on • The component has been initialized for use • The component is OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions
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    recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics. 3-3
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    , since no error was traced using the basic system test. For a known hardware problem, if you are a less experienced user, contact your local or HP-dedicated support agent for assistance. You may be asked by your support agent to conduct an advanced system test. You can repeat the basic system test
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    there is a configuration error or that there is a loose cable. What to do if the Basic System Test Fails The following actions are recommended: • Create a Support Ticket now. The Support Ticket is a complete record of the test results. It is the most effective way to communicate the
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    HP-dedicated support agent for assistance. You can e-mail or fax them the Support Ticket. You can also add extra information and your own comments to the Support information to resolve the problem. If so, you can exit OmniBook Hardware Diagnostics after creating the Support Ticket. You can repeat
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    Processor speed  Coprocessor DMA controller Interrupt controller Timer and real time clock  CMOS PCI system  USB • Memory Tests, to check the correct functioning of main and cache memory: BIOS ROM  Address  Refresh Cache memory • IDE hard disk drive, to
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    , if you have recently installed an IDE hard disk drive and it was not detected during the hardware detection phase, the hard disk drive will not be tested. (For more information about hardware detection, refer to chapter 2.) Note OmniBook Hardware Diagnostics does not test components that have
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    4 Advanced System Tests
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    completed. To enter the advanced system tests, do these steps: 1. Start OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions on the screen to proceed with hardware detection. Hardware detection is described
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    Advanced System Tests Help on Advanced Tests Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: • At the bottom of the screen there is a one-line explanation of the test currently selected in the menu. To get help for
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    available: • System: processor and sub-system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device (such as an SCSI hard disk drive) tests • KBD: keyboard tests • Video: graphics system
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    error list). • Erase Error List: to delete the complete list of errors. Do not use the Erase Error List command if you want to create a Support Ticket (test report). The error list is used to create the
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    Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch Tests • For help on how to use the batch facility, select the command Batch Help in the Batch menu.
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    test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the
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    Advanced System Tests What to do if a Test Fails At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics, or press F2 to return to the Advanced System Tests. 4-8
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    5 The Support Ticket
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    HP-dedicated Support Agent. If necessary, you can e-mail or fax the Support Ticket to your support agent. You should attach a copy of the Support by copying the support ticket file to another diskette or to a suitable directory on your hard disk drive. Once the Support Ticket has been successfully
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    Ticket You can add extra information or your own comments to the Support Ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the Support Ticket. The information may be essential to your support agent. To add your comments to the
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    6 Hewlett-Packard Support and Information Services
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    Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP
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    Packard Information Services Hewlett-Packard Electronic Information Services ensure that the most up-to-date information is always available. HP OmniBook World Wide Web Access the HP OmniBook World Wide Web server for technical information, to download new drivers, utilities, and flash BIOS upgrades
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    Edition 1, June 1998
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HP OmniBook Hardware Diagnostics
User’s Guide