HP OmniBook 3000 HP OmniBook Hardware Diagnostics - User Guide
HP OmniBook 3000 - Notebook PC Manual
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- HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 1
HP OmniBook Hardware Diagnostics User's Guide - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 2
shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 1998, 1999. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 3
Hardware Diagnostics 1-5 Starting OmniBook Hardware Diagnostics 1-6 The Welcome Screen 1-7 2. Hardware Detection 2-1 Overview of Hardware Detection 2-2 During Hardware Detection 2-3 Hardware Detection Results 2-4 What is Detected 2-5 If a PC Component is Not Detected 2-6 3. Basic System - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 4
What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 5
This Book This manual is for anyone who wants to: • Diagnose hardware problems on an OmniBook notebook PC • Understand the purpose of OmniBook Hardware Diagnostics • Learn how to use OmniBook Hardware Diagnostics • Know what to do when a test fails • Provide HP-dedicated support agents with more - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 6
You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook For more information about the OmniBook web site and for information about HP Electronic Information Services, refer to page 6-3. vi - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 7
1 Starting OmniBook Hardware Diagnostics - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 8
about HP Electronic Information Services, refer to page 6-3. There are two files available for downloading: • The OmniBook Hardware Diagnostics utility. A compressed file (with the extension .EXE) which contains all the files necessary for running OmniBook Hardware Diagnostics. • The User's Guide - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 9
installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette. • On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the Recovery CD that came with the OmniBook PC. To do this in Windows - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 10
Use shift-click or control-click to select the DMI 2.x compliant PCs you want to update and right-click. Select Distribute Diagnostics from the menu that appears and follow the onscreen instructions. For more information about using TopTools, refer to the TopTools online help in the Help menu and to - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 11
Setup is an integrated (ROM-based) program that displays the PC's configuration and allows you to change the configuration parameters. Setup changes system behavior by modifying the power-on initialization parameters. Setting incorrect values may cause the PC to fail at start-up. If this occurs - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 12
will start automatically, displaying the Welcome screen (refer to page 1-7). If There is a Problem You may experience one of the following problems: PC does not boot (start) from the diskette. This happens when the PC ignores the diskette and starts from the hard disk drive as normal, running - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 13
Starting OmniBook Hardware Diagnostics The Welcome Screen The Welcome Screen When you start the Hardware Diagnostics utility, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 14
- HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 15
2 Hardware Detection - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 16
Overview of Hardware Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 17
Hardware Detection Overview of Hardware Detection During Hardware Detection The following screen appears during hardware detection: Note Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 18
Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. 2-4 - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 19
BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive and capacity • IDE devices with device type and capacity • SCSI devices with device type and capacity • Audio board • Keyboard • Serial ports • Parallel port • USB port If your PC - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 20
to page 1-5 for more information about the PC's Setup program.) 3. Refer to the User's Guide that came with the PC for information about troubleshooting the PC. 4. Run the Hardware Diagnostics and proceed to the basic system test. Note OmniBook Hardware Diagnostics does not test components that - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 21
3 Basic System Test - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 22
of users, including novice and non-technical users. Most of the PC's components are tested during the basic system test. To test all of the PC's components OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 23
to the following will appear: The following action is recommended: • If you are not investigating a hardware problem, there is no need to continue with the advanced tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook DiagTools. 3-3 - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 24
ticket will be effective for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) Also, for a potential hardware problem, you can proceed to the advanced system tests, since no error was traced - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 25
there is a configuration error or that there is a loose connection. What to do if the Basic System Test Fails The following actions are recommended: • Create a support ticket now. The support ticket is a complete record of the test results. It is the most effective way to communicate the - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 26
extra information and your own comments to the support ticket (to learn how to do this, refer to page 5-3). At this point, you may have sufficient information to resolve the problem. If so, you can exit OmniBook Hardware Diagnostics after creating the support ticket. You can repeat the basic system - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 27
o Processor speed o Coprocessor o DMA controller o Interrupt controller o Timer and real time clock o CMOS o PCI system o USB • Memory Tests, to check the correct functioning of main and cache memory: o BIOS ROM o Pattern Test o Address o Refresh o Cache memory • IDE hard disk drive, to - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 28
if it is appropriate for your PC configuration. For example, if your PC does not have a SCSI hard disk drive and it was not detected during the hardware detection phase, the hard disk drive will not be tested. (For more information about hardware detection, refer to chapter 2.) Note OmniBook - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 29
4 Advanced System Tests - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 30
of the PC's components. These parts of the Hardware Diagnostics. Unlike the basic system test, each advanced test must be selected and initiated by the user OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 31
Advanced System Tests Help on Advanced Tests Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: • At the bottom of the screen there is a one-line explanation of the test currently selected in the menu. To get help for - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 32
following components are available: • System: processor and sub-system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device (such as an SCSI hard disk drive) tests • KBD: keyboard tests - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 33
are critical and cannot be aborted. If you abort the test, the message "Test Aborted" is displayed. Once the test has completed, a window appears indicating the result: Test Passed or Test Failed. List command if you want to create a support ticket (test report). The error list is used to create the - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 34
Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch Tests • For help on how to use the batch facility, select the command Batch Help in the Batch menu. - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 35
test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 36
Advanced System Tests What to do if a Test Fails At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics, or press F2 to return to the advanced system tests. 4-8 - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 37
5 The Support Ticket - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 38
, ensure that you copy it to a safe place before creating the new one. You can do this by copying the support ticket file to another diskette or to a suitable directory on your hard disk drive. Once the support ticket has been successfully created, you will be given the file name and location of the - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 39
Ticket You can add extra information or your own comments to the support ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the support ticket. The information may be essential to your support agent. To add your comments to the - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 40
- HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 41
6 Hewlett-Packard Support and Information Services - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 42
Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 43
, to download new drivers, utilities, and flash BIOS upgrades. Point your WWW browser at . http://www.hp.com/omnibook HP PC & Peripheral Self-Help and Direct-Help Tools Visit the web at . http://www.hp.com/cpso-support/guide/home.html Choose Self-Help Tools to use a number of services that offer - HP OmniBook 3000 | HP OmniBook Hardware Diagnostics - User Guide - Page 44
Edition 2, April 1999
HP OmniBook Hardware Diagnostics
User’s Guide