HP OmniBook 5500 HP OmniBook Hardware Diagnostics - User Guide
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- HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 1
HP OmniBook Hardware Diagnostics User's Guide - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 2
shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 1998, 1999. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 3
Where to Get the Diagnostics Software vi 1. Starting OmniBook Hardware Diagnostics 1-1 Installing and Setting Up OmniBook Hardware Diagnostics ......... 1-2 Downloading the Latest Version from the Web 1-2 Creating the Hardware Diagnostics Floppy Diskette Locally ....... 1-3 Updating the Hardware - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 4
What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 5
This Book This manual is for anyone who wants to: • Diagnose hardware problems on an OmniBook notebook PC • Understand the purpose of OmniBook Hardware Diagnostics • Learn how to use OmniBook Hardware Diagnostics • Know what to do when a test fails • Provide HP-dedicated support agents with more - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 6
. You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook For more information about the OmniBook web site and for information about HP Electronic Information Services, refer to page - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 7
1 Starting OmniBook Hardware Diagnostics - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 8
downloaded from the World Wide Web. • For OmniBook 3000 and OmniBook Sojourn PCs, you can create the OmniBook Hardware Diagnostics floppy diskette from TopTools, from the hard disk, or from the Recovery CD. Note OmniBook Hardware Diagnostics must not be run directly from your operating system - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 9
installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette. • On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the Recovery CD that came with the OmniBook PC. To do this in Windows - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 10
that appears. Use shift-click or control-click to select the DMI 2.x compliant PCs you want to update and right-click. Select Distribute Diagnostics from the menu that appears and follow the onscreen instructions. For more information about using TopTools, refer to the TopTools online help in the - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 11
Hardware Diagnostics Before Running OmniBook Hardware Diagnostics Before Running OmniBook Hardware Diagnostics Before you run the Hardware Diagnostics, consider whether you need to make any changes in the HP BIOS Setup program (sometimes called SCU). Hardware devices that are disabled in Setup - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 12
experience one of the following problems: PC does not boot (start) from the diskette. This happens when the PC ignores the diskette and starts from the hard disk drive as normal, running your operating system. The problem could be: • The BIOS Setup program of your PC may not be correctly configured - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 13
, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the execution of the basic system test which takes several minutes. In general, the progression of each test - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 14
- HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 15
2 Hardware Detection - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 16
of Hardware Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be disabled if - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 17
flickers on and off, without giving you time to read it. This is normal. The time required for hardware detection varies greatly between the different systems and different configurations. 2-3 - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 18
Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. 2-4 - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 19
name • Serial number • HP BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive and capacity • IDE devices with device type and capacity • SCSI devices with device type and capacity • Audio board • Keyboard • Serial ports • Parallel - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 20
to page 1-5 for more information about the PC's Setup program.) 3. Refer to the User's Guide that came with the PC for information about troubleshooting the PC. 4. Run the Hardware Diagnostics and proceed to the basic system test. Note OmniBook Hardware Diagnostics does not test components that - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 21
3 Basic System Test - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 22
after the hardware detection phase. To do the basic system test, follow these steps: 1. Start OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions on the screen to proceed with hardware detection. Hardware - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 23
to the following will appear: The following action is recommended: • If you are not investigating a hardware problem, there is no need to continue with the advanced tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook DiagTools. 3-3 - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 24
be effective for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) Also, for a potential hardware problem, you can proceed to the advanced system tests, since no error was traced using the - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 25
Basic System Test Test Result: FAIL Test Result: FAIL If one or more of the basic that there is a loose connection. What to do if the Basic System Test Fails The following actions are recommended: • Create a support ticket now. The support ticket is a complete record of the test results. It is the - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 26
your own comments to the support ticket (to learn how to do this, refer to page 5-3). At this point, you may have sufficient information to resolve the problem. If so, you can exit OmniBook Hardware Diagnostics after creating the support ticket. You can repeat the basic system test if desired. To do - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 27
system o USB • Memory Tests, to check the correct functioning of main and cache memory: o BIOS ROM o Pattern Test o Address o Refresh o Cache memory • IDE hard disk drive, to check the basic functioning of any IDE hard disk drives: o Quick random read-verify/seek o Boot sector • SCSI hard disk drive - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 28
detection phase, the hard disk drive will not be tested. (For more information about hardware detection, refer to chapter 2.) Note OmniBook Hardware Diagnostics does not test components that have not been detected. However, we recommend that you continue with the basic system test to verify - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 29
4 Advanced System Tests - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 30
be entered after the basic system tests have been completed. To enter the advanced system tests, do these steps: 1. Start OmniBook Hardware Diagnostics. To learn how to do this, refer to chapter 1, "Starting OmniBook Hardware Diagnostics." 2. Follow the instructions on the screen to proceed with - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 31
Advanced System Tests Help on Advanced Tests Help on Advanced Tests You can get more information about each available test. There are two ways to get information - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 32
tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device (such as an SCSI hard disk drive) tests • KBD: keyboard tests • Video: graphics system tests • Misc: other tests, such as mouse and - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 33
Tests How to Run an Advanced System Test 3. Depending on the test selected, the test may start • Browse All Test Errors: to browse all the errors that have arisen since you started the advanced system tests (or since you last erased the error list). • Erase Error List: to delete the complete - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 34
Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 35
to exit the advanced system tests. A screen similar to the following will appear: 2. Press F4 to create a support ticket. The support ticket is a complete record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 36
Advanced System Tests What to do if a Test Fails At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics, or press F2 to return to the advanced system tests. 4-8 - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 37
5 The Support Ticket - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 38
, ensure that you copy it to a safe place before creating the new one. You can do this by copying the support ticket file to another diskette or to a suitable directory on your hard disk drive. Once the support ticket has been successfully created, you will be given the file name and location of the - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 39
support ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the support ticket. The information may be essential to your support the heading Operating System, enter the name of your operating system, such as "Windows NT 4.0". 5. - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 40
- HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 41
6 Hewlett-Packard Support and Information Services - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 42
Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 43
, and flash BIOS upgrades. Point your WWW browser at . http://www.hp.com/omnibook HP PC & Peripheral Self-Help and Direct-Help Tools Visit the web at . http://www.hp.com/cpso-support/guide/home.html Choose Self-Help Tools to use a number of services that offer information and software that will help - HP OmniBook 5500 | HP OmniBook Hardware Diagnostics - User Guide - Page 44
Edition 2, April 1999
HP OmniBook Hardware Diagnostics
User’s Guide