HP PageWide XL Pro 10000 User Guide

HP PageWide XL Pro 10000 Manual

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  • HP PageWide XL Pro 10000 | User Guide - Page 1
    HP PageWide XL Pro 10000 User Guide SUMMARY How to use your product.
  • HP PageWide XL Pro 10000 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    off...15 Internal prints ...16 Preparing your printer ...17 Accessibility ...30 Other sources of information ...31 2 Paper handling ...32 General information and tips...32 Supported paper types...36 Paper status...38 Load roll paper...39 Unload roll paper...43 Manual load of rigid or flexible sheets
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    instructions ...100 5 Networking ...101 Introduction ...101 Control network protocols ...101 Front-panel menu items ...102 Link configuration methods...105 Troubleshooting ...105 6 Security...109 HP Server...128 9 Collection and finishing ...131 Top stacker ...131 Pro Stacker ...132 Basket ...137 iv
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    printer status...157 Clean the exterior of the printer...157 Move or store the printer ...157 Move or store the Pro HP accessories...166 13 When you need help ...168 Request support...168 Customer Self-Repair ...169 Service information...169 14 Retrieving printer usage information ...170 Get printer
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    Environmental specifications ...178 Acoustic specifications...179 Speed specifications (Lines mode) ...179 16 Front-panel error messages...180 Glossary ...181 Index ...184 vi
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    application instructions. ● Use a variety of sizes of paper, cardstock, and boards-from A2 up to B1, and thickness up to 10 mm (3/8 in). ● Use responsibly sourced FSC-certified papers, make recyclable prints, enjoy water-based HP pigment inks. Safety precautions Before using your printer, read
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    or part replacement, follow the instructions provided in HP documentation to minimize safety risks and to avoid damaging the printer. General safety guidelines Turn off the printer in dangerous situations or if it is damaged. Do not try to service or repair the printer except in specific cases
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    voltage specified on the nameplate. ● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the power cord dismantle the cutter assembly: refer servicing to qualified service personnel. ● Do not stand on the drawers: the printer could fall over. Light
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    heavy stacks of sheets. Ink handling HP recommends that you wear gloves when guide includes warning and cautionary notices in appropriate places. The following symbols are used to remind you to use the printer correctly and thus avoid damage to yourself and to the printer. Follow the instructions
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    and safety instructions. Crush hazard. Keep hands away from the moving service carriage. This label is located by the access to the service carriage, cleaning container and by the access to the service carriage. Do not use the drawers as stairs: the printer could overbalance. This label is located on
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    touch the gears while they are moving. This label is located on the stacker accessory. NOTE: The final label position and its size on the printer may vary slightly, but labels should always be visible and close to the potential risk area. Main components The front and rear views of the
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    1. Print bar 2. Front panel 3. Power key 4. Ink cartridges 5. Input tray 6. Drawer 7. Maintenance cartridge 8. Paper access front cover Rear view These components can be seen from the rear of the printer. Rear view 7
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    . It can also be tilted to minimize reflections. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, monitor printer status, and perform tasks such as supplies replacement and calibrations. The front panel displays
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    the screen, or tapping the appropriate button at the bottom of the screen: ● The all-app screen displays a list of all apps available in your printer, and the status of each of them. ● The widget screen enables you to monitor at a glance supplies such as ink and paper, the job currently
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    has a beacon located on top of the front panel; it gives a summary of the printer status that can be seen from a distance. See video: http://www.hp.com/go/pagewidexl/alerts-and-status-messages/. IMPORTANT: The information provided in the beacon is for functional information purposes only, and
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    will need attention soon: for example, it is almost out of ink or paper. Yellow light The printer can print, but there is something wrong. If the problem persists, contact your service representative. Red light The printer is unable to print and needs attention, or a major subsystem of the
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    blinks. To change the time that elapses before sleep mode, see Change system options on page 12. Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP DesignJet Utility and Web JetAdmin continue to be available during sleep mode. Some remote management tasks offer the
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    logs. ● Firmware update. ● Minimize paper and ink alerts. ● Height above sea level. ● Prepare printer for reshipment. HP PrintOS HP PrintOS is a Web-based operating system for your business-an open and secure cloud-based platform. It drives productivity and inspires innovation with a unique suite
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    install new firmware, and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems. You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer. Supported browsers for desktop and laptop
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    9 or iOS 12 and later See video: http://www.hp.com/go/pagewidexl/connect-ews/. Make a note of your printer's IP address, which you can see on the front in your Web browser options. If you specify a language that it cannot support, it functions in English. To change the language, change your Web
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    turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about 3 minutes to initialize and check the print bar. Preparing the print bar takes about 75 seconds. However, if the printer has been off for 2 weeks or more, preparing the print bar could take up to
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    accuracy of these estimates is not guaranteed) - HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette - PostScript font list shows PostScript fonts available (PostScript printers only) ● Service information prints - Print current information - Print usage
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    top of the page, then Network > Gigabit Ethernet. From here you can change the settings manually. You can also do this manually using the Embedded Web Server, which you can log into using the printer's default unique administrator password: see Default administrator password on page 110. If you
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    to a network under macOS by using the following methods: ● Bonjour ● TCP/IP NOTE: The printer does not support AppleTalk. The following instructions apply if you intend to print from software applications using a printer driver. See Sending a job to print on page 117 for alternative ways of printing
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    front panel and tap . Note the mDNS service name of your printer. 2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlproseries/support/software. If prompted, select your printer from the list. 3. When the PageWide Printer window appears on your screen, click Software
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    similar to the one below is displayed: If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions. Configure the Customer Involvement Program and other printer services Check your Customer Involvement Program status. You can do this
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    , you must confirm the installation manually. ● Firmware update history: A list of firmware versions that have been installed in the printer. It is usually possible to reinstall the version immediately before the version that is currently installed, if you have some problem with the current version
  • HP PageWide XL Pro 10000 | User Guide - Page 29
    the server name field, only if the shared folder is on a Windows computer in the same local network. ● Click Apply to save the configuration. ● The printer automatically checks that it can access the network folder. NOTE: If the product has already been configured to use a network folder and you now
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    4. In the Sharing tab, click the Advanced Sharing button. 5. Ensure that the user has the correct permission settings depending of the functionality use of the network folder. If you configured a scan-to-folder, you need to ensure full read/write control over the shared folder so that the user(s)
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    to any suitable group that includes that user). If the user(s) is going to use the folder to print documents, a read-only permission is enough. 6. For scanner users, If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the
  • HP PageWide XL Pro 10000 | User Guide - Page 32
    3. Open the System Preferences application and click the Sharing icon. 4. Depending of the functionality of the folder, make sure the user has the right permissions. For scanning purposes, Read & Write is needed to access the folder. 5. Click Options. 6. Check the Share files and folder using the
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    field of all the email messages sent by the printer. This is not the same email address that is used by HP Connected. ● Attachment size limit: The maximum size instructions explain how to use LDAP to connect the printer to a network email address book, and to authenticate users of the printer
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    list of email addresses for matching characters. You can refine the search results by typing additional characters and performing a new search. Printers that support LDAP also support the use of a standard outgoing email profile, so they do not require a connection to an LDAP server in order to send
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    Turn email notifications on and off The notification service is always turned on, but all specific Drivers There are various different drivers for your printer. Which is best for you depends on your software at http://www.hp.com/go/pagewidexlproseries/support/software/. Drivers for Windows
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    printer Settings window, right-click your printer's icon, and click Printing Preferences your system, right-click the printer's icon, click Printer Properties, go to the Advanced Some printer settings can be changed to make the printer see the status of the printer, and perform other actions without
  • HP PageWide XL Pro 10000 | User Guide - Page 37
    services accessible to people with disabilities. Other sources of information This guide is supplemented by various other documents about your printer. The following documents can be downloaded from http://www.hp.com/go/pagewidexlproseries/support/manuals/: ● Introductory information ● User's guide
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    before starting to load paper into the printer. ● Check that temperature and humidity in the room are within the recommended ranges for the printer. ● Wear gloves when handling paper, on sheets. See video: http://www.hp.com/go/pagewidexl/load-sheets-with-sheet-feeder/. 32 Chapter 2 Paper handling
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    1. When you receive the paper from the manufacturer, store it on a flat and rigid surface, such as metal or wood shelves. 2. About an hour before printing (no more than 2 hours), remove the sheets from their envelope or other packaging and stack them on a flat and rigid surface, to acclimate them to
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    the sheets in the pile, until the entire pile has been folded. c. For sheets that tend to suffer from smears, especially sheets of 1-2 mm thickness, HP recommends also bending the whole trailing edge of the pile of sheets downwards over the rounded edge of the sheet-feeder tray. Bend the trailing
  • HP PageWide XL Pro 10000 | User Guide - Page 41
    manual assistance to avoid print-quality issues.Inline measure markup needed ● The recommended environmental conditions for sheet printing are: - Temperature: 20-30°C - Relative humidity: 30-60% ● If there is a concave side, make sure it is facing down. ● To minimize paper jams and ink smears, HP
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    is located above the drawers. See Manual load of rigid or flexible sheets (single-sided printing) on page 44. ● You can save paper by using the appropriate settings. ● The printer automatically estimates the remaining length of the roll. Supported paper types Your printer can use a wide range of
  • HP PageWide XL Pro 10000 | User Guide - Page 43
    papers These papers are sold by HP for use with your printer. See the latest information on HP-branded papers supported for your printer and download paper presets for any of these papers from the printer's front panel or from http://www.hplfmedia.com/. NOTE: On the webpage, go to the right pane and
  • HP PageWide XL Pro 10000 | User Guide - Page 44
    < 200 g/m² ● Plain/uncoated 200-400 g/m² ● Plain/uncoated > 400 g/m² Paper status Each paper loaded into your printer may have a different status. The icon displays the paper sources in your printer, and one of the following status messages for each: ● Low on paper ● Out of paper ● Paper not
  • HP PageWide XL Pro 10000 | User Guide - Page 45
    Load roll paper This is the standard procedure for loading a roll of paper into your printer. http://www.hp.com/go/pagewidexl/load-roll/ 1. Tap , then Load. TIP: If the printer is not printing and the lock light on the drawer is off, you can skip this step. 2. Open the drawer. WARNING! Do not
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    3. Open the locking levers on the left and right hubs. 4. Move the hubs outwards (they are linked) to make room for the roll. 5. Place the roll into the drawer between the hubs, with the paper edge as shown. Do not load the roll at an angle, like this: 40 Chapter 2 Paper handling
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    6. Slide the hubs back towards the center so that they engage with the roll. 7. Ensure that the hubs are fitted tightly to the roll on both sides. Load roll paper 41
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    8. Important: Close the locking levers on the left and right hubs. 9. Feed the paper into the appropriate slot: the front slot for the front roll, the rear slot for the rear roll. TIP: The rear roll may need extra roll-ups to facilitate automatic feeding. Do not stop feeding until the paper is
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    front panel remembers the last paper type loaded in this position, in case that helps. 14. When you are ready, tap Finish and check. The printer checks the position, width, and length of the loaded paper. The width and length are displayed on the main screen. NOTE: If you do not
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    ) Follow these instructions to load sheets manually. See video: http://www.hp.com/go/pagewidexl/printing-boards-with-input-tray/. NOTE: The lowest standard size that you can load is A2 landscape for flexible papers, and A3 portrait for rigid papers. 1. Ensure that the printer drawers are closed
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    unload the sheet and try again. NOTE: The maximum supported length of rigid sheets in the input tray is 765 mm (30.1 in). Longer sheets, up to 1500 mm, can be printed with external support. The support can be manual or with an accessory. Manual load of rigid or flexible sheets (single-sided printing
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    have an unexpected problem at any stage of the paper loading process, see Cannot load a sheet on page 50. Manual load of supported. 1. Read the relevant recommendations in General information and tips on page 32. 2. Prepare the job using HP SmartStream or your preferred RIP software. If you use HP
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    Print. See the SmartStream user guide for more information. 3. The printer starts to process the job. You can check the status of the job at any time by tapping the Job queue icon on the front panel. 4. Start the paper-loading procedure as described in Manual load of rigid or flexible sheets
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    6. If you need to adjust the image at any time, tap the ellipsis icon at the top right of the Job Queue page and select Page adjustments. You can adjust the horizontal offset (move the image on the X axis from −3 to +3) and the vertical offset (move the image on the Y axis from −3 to +3). Tap the
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    in a humid environment, its width when loaded can vary, and it may even jam in the printer. To avoid this, store this kind of paper in its packaging in humid conditions. Remove it from the printer in conditions of low temperature and high humidity (such as 15°C and 80% relative humidity). If
  • HP PageWide XL Pro 10000 | User Guide - Page 56
    provide details for this topic. If you have a problem when trying to load a roll, try these suggestions feeding paper into the printer. ● Check that the paper is correctly fed into the printer. ● Check that the loading rear rolls, you must feed more paper manually (about 40 cm (16 in)) than with
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    have a problem when trying will appear. Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints Paper library front-panel menu. The printer connects to the HP Media Locator database on the Internet and allows you
  • HP PageWide XL Pro 10000 | User Guide - Page 58
    Locator database of paper presets can also be accessed from a Web browser. The HP website https://www.printos.com/ml/ provides access to the database for different regions, printer models, applications, suppliers, paper types, and so on. When you have located the paper preset of your choice, you
  • HP PageWide XL Pro 10000 | User Guide - Page 59
    To install a downloaded paper preset Follow these instructions to install a new paper preset. 1. After make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress. 3. Start the HP DesignJet Utility or the Embedded
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    all the paper, tap Check now to check that the problem has been fixed successfully. See video: http://www.hp.com/go/pagewidexl/removing-paper-jams-in-xl-pro-printers/. Paper jam when loading from the input tray Follow the instructions on the front panel, which will recommend whether to remove
  • HP PageWide XL Pro 10000 | User Guide - Page 61
    4. Move the slider button to unlock the front cover and lock the input tray. 5. Open the front cover door to check that there are no loose pieces of paper left. 6. If necessary, cut the paper; but do not try to cut a rigid sheet. IMPORTANT: Use scissors for this purpose, not a single blade. Paper
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    7. Make sure there are no loose pieces of paper left. 8. Close the front cover. 9. Move the slider button to lock the front cover and enable the input tray. 56 Chapter 2 Paper handling
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    push it to the end (printing position). 11. Wait until the printer is ready, confirming that the jam has been removed. 12. If the paper jams behind the paper-access front cover, you may need to clear it manually. Paper jam in the paper-access front cover (paper visible) If the paper is still
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    5. Pull out any paper that you see in the print zone. CAUTION: Pull out only the paper and not the struts of the printer. 6. If necessary, cut the paper; but do not try to cut a rigid sheet. IMPORTANT: Use scissors for this purpose, not a single blade. 7. Make sure there
  • HP PageWide XL Pro 10000 | User Guide - Page 65
    9. Move the slider button to lock the front cover and enable the input tray. 10. Wait until the printer is ready, confirming that the jam has been removed. 11. Resume printing with another sheet of paper. Paper jam in the paper-access front cover (
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    4. Make sure there are no loose pieces of paper left. 5. Close the output module. 6. Wait until the printer is ready, confirming that the jam has been removed. 7. Exceptional case: If the paper jam persists, check whether there is paper at the front: a. Open
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    d. Make sure there are no loose pieces of paper left. e. Close the front cover. f. Wait until the printer is ready, confirming that the jam has been removed. 8. Resume printing with another sheet of paper. If the paper jams in a drawer, you may need to clear it manually. Paper jam in a drawer 61
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    1. Open the drawer in which the paper jam has occurred. 2. Cut the paper if necessary. 3. Open the front cover of the drawer. Areas where a jam may occur are identified with this label: 62 Chapter 2 Paper handling
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    is there already. CAUTION: Take care not to cut yourself when moving the cutter. CAUTION: Do not dismantle the cutter assembly: refer it to qualified service personnel for servicing. 5. Remove the paper, cutting it manually if necessary. Paper jam in a drawer 63
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    the paper into the slot. 11. Use the paper-cut button to cut the leading edge again. 12. Close the drawer. 13. Wait until the printer is ready for paper. 64 Chapter 2 Paper handling
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    printed. Paper jam in the paper output If the paper jams where it emerges from the printer, you may need to remove it manually. 1. Make sure that the jam is not in the accessory interface. 2. If your printer has an output button, press it to raise the output module. 3. Pull out the paper
  • HP PageWide XL Pro 10000 | User Guide - Page 72
    pieces of paper left. 5. Close the output module, if your printer has one. 6. Wait until the printer is ready for paper. 7. The printer resumes the job and automatically reprints any lost pages. However, you should stacker accessory, you may need to remove it manually. 66 Chapter 2 Paper handling
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    1. If your printer has an output button, press it to raise the output module. 2. Pull out the stacker by the beam at the rear of the tray. 3. Cut the paper between the printer and the stacker, if necessary. 4. Remove the paper from the stacker. Paper jam in the stacker accessory 67
  • HP PageWide XL Pro 10000 | User Guide - Page 74
    5. Remove the paper from the printer. 6. Close the output module, if your printer has one. 7. Reconnect the stacker. 8. Wait until the printer is ready for paper. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been
  • HP PageWide XL Pro 10000 | User Guide - Page 75
    an accessory, provides continuous single-sheet feeding of paper into the printer. See video: http://www.hp.com/go/pagewidexl/sheet-feeder-overview/. IMPORTANT: The sheet feeder will not work unless it is powered on and connected to the printer with the provided data cable. NOTICE: All sheets loaded
  • HP PageWide XL Pro 10000 | User Guide - Page 76
    Up to about 50 sheets of 1 mm thickness The sheet feeder can reliably support only sheets that meet the following six requirements simultaneously: 1. Grammage: 120-1050 sheets have not been fully tested at HP, so they are not recommended, and not fully supported by HP. 4. Width: 420-1020 mm NOTE:
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    to clear the jam. ● Error: Follow the instructions on the front panel to correct the error. If the problem persists, contact your service representative. ● Unhooked: The sheet feeder's bridge is detached from the printer or raised. During printer maintenance tasks or while loading roll paper, you
  • HP PageWide XL Pro 10000 | User Guide - Page 78
    hp.com/go/pagewidexl/print-sheets-with-sheet-feeder-and-pro-stacker/. Before you begin: ● Make sure the sheet feeder is installed and ready to use. ● If you intend to use the Pro procedure for this topic. 1. Prepare the job using HP SmartStream or your preferred RIP software. Alternatively, go to
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    trailing edge of the sheets, around halfway along the edge. 6. Tap Finish & check to continue. The printer measures the first sheet and displays its results. 7. Print the job. Print a double-sided job Follow these instructions to print a double-sided job with your sheet feeder. See video: http://www
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    2. If you want the A and B sides to match, you should center the image on the sheet and try to avoid any skew. 3. After printing the A sides, flip the sheets laterally and reload them onto the sheet feeder as displayed on the front panel. Tap the ellipsis icon at the bottom and then How to flip for
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    (33.5 in) The sheet feeder can be used with sheets longer than recommended, but it may operate with reduced reliability. 1. Remove the stop from the Pro Stacker. 2. Position a sample of the sheet that you are going to use on the sheet-feeder tray. Measure the distance between the end of the
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    3. Position a rigid sheet about 5 mm thick over the sheet-feeder tray, right-justified, with its leading edge over the wires but 2-5 cm away from their end. 4. Add over the cardboard a 3-4 cm stack of sheets to be printed, right-justified, with their leading edge against the front wall. 5. Slide the
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    stop. If you find that sheets slide back, move the cardboard about 5 cm backwards and then add the rear stop. Sheet-feeder troubleshooting If you experience a problem of some kind with the sheet feeder, try these suggestions. Sheet-feeder jams Occasionally a sheet may jam when loading from the sheet
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    clear a jam The following steps provide the complete procedure for this topic. When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper-jam wizard to display where the jam occurred and
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    2. Pull the paper to remove it, as necessary. 3. Make sure there are no pieces of paper left on the bridge, then close the feed-roller cover. To clear a jam 79
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    that prints a rectangular plot and guides you through the procedure to correct the then Adjust skew in sheet feeder and follow the instructions. Otherwise, you can follow the procedure below. +3: ● Check that both sheet-feeder arms match the printer hooks. Open and close the latch on the right­ hand
  • HP PageWide XL Pro 10000 | User Guide - Page 87
    sheets from the front panel, allow the printer to measure them automatically. ● HP recommends placing the job centered on the is closed. 5. Restart the sheet feeder, then restart the printer. 6. If the problem persists, contact your service representative: see When you need help on page 168. Some
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    The cartridge is not responding, but removing and reinserting it may solve the problem. ● Replace: The cartridge has been identified as faulty. It should be Wrong/Incompatible/Incorrect: The cartridge type is not suitable for this printer. ● Expired: The cartridge has reached its expiration date. ●
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    Ink-cartridge LED indicators Below each ink cartridge, the printer has two LED indicators: a padlock and an inkdrop. ink cartridge, you must remove the old cartridge and insert a new one. http://www.hp.com/go/pagewidexlPro/load-ink/ Remove an ink cartridge The following steps provide the complete
  • HP PageWide XL Pro 10000 | User Guide - Page 90
    in order to start a new job. 1. Go to the cartridge that you intend to remove. The cartridges are located at the front left of the printer. 2. Disconnect the cartridge connector by pressing the tabs on each side of it and pulling it gently away from the cartridge. 3. Remove the empty cartridge
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    mixed before use. 3. Tear off the square and fold it inside the handle as illustrated. 4. Put the new cartridge into its correct place on the printer. TIP: Use both hands: the cartridge is quite heavy. 5. Check that the rubber part around the needle in the cartridge connector is clean. Clean gently
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    counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty. System ink flushing, color calibration, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks. Ink cartridge maintenance
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    of 8 printheads, numbered 1 to 8 from left to right, looking at the printer from the front. The paper advances at high speed underneath the print bar, which printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can
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    The HP 876 PageWide XL Pro printhead has the part number 3WW75A. Replace printheads Printheads rarely need to be replaced, but the front panel will tell you when a printhead is failing or has reached the end of its life. Alternatively, a test print may indicate a printhead problem before the printer
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    IMPORTANT: Recalibrate the printer after any printhead replacement (see Color uniformity calibration on page 149). Make sure you have the right paper for the calibration loaded before replacing the printhead. Wear gloves when handling any component of the ink system. http://www.hp.com/go/pagewidexl/
  • HP PageWide XL Pro 10000 | User Guide - Page 96
    6. Open the print-bar cover. 7. Identify the printhead(s) that you want to replace. NOTE: You can replace more than one printhead at a time. 8. Pull up the printhead handle. 90 Chapter 4 Ink system
  • HP PageWide XL Pro 10000 | User Guide - Page 97
    9. Lift the latch. 10. Extract the printhead carefully. IMPORTANT: Printheads are fragile. Leave the printhead oriented as shown below, if you intend to use it again later. Never touch the nozzles, which could damage them. If you remove multiple printheads and intend to use them later, make sure to
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    handle. 16. Close the top cover. 17. Close the top stacker, if you have one. 18. Tap Continue and wait about 24 minutes while the printer performs automatic calibrations and checks. 92 Chapter 4 Ink system
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    consumables. Printhead maintenance The printer and the maintenance cartridge clean the printheads automatically. Avoid removing printheads unnecessarily. Printhead troubleshooting The following steps provide the complete procedure for this topic. If you have a problem with a printhead, try these
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    is not detected. ● Almost full: This is estimated by the printer. ● Full: The printer has stopped printing. It will continue after the cleaning container has been replaced. Cleaning container part number The HP 874/876 PageWide XL Cleaning Container has the part number 3WW73A. Replace the cleaning
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    latch. 4. Extract the cleaning container: lift up the latch, lift the cleaning container a little, then pull it out. TIP: If you leave the printer without a cleaning container for long, some drops of liquid may escape and stain the floor. Try to replace it rapidly. 5. Close the cleaning container
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    troubleshooting If the cleaning container is correctly installed but the printer does not detect it, first try taking it out and putting it back again. If that fails, take it out, rotate it 180°, and put it back again. If that also fails, contact your service The HP 841/874/876 maintenance cartridge
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    maintenance cartridge when requested by the front panel. http://www.hp.com/go/pagewidexl/change-maintenance-cartridge/ IMPORTANT: Be ready with do not become dry. If the front panel shows an error, close the service door. 1. Remove the packaging from the new maintenance cartridge. 2. Start the
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    4. To remove the maintenance cartridge, grip the handle and slide it out. 5. If you intend to insert a partially used replacement cartridge, make a note of the percentage of cloth remaining, which is shown approximately on the side of the cartridge. You will be asked for this figure later. 6. Insert
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    need replacing. Maintenance cartridge troubleshooting If the printer does not detect the maintenance cartridge that you have inserted, open the door and make sure the maintenance cartridge is correctly inserted. If this does not solve the problem, contact your service representative. Safe mode Under
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    about these HP programs, see the HP website: http://www.hp.com/recycle/. See also the video: http://www.hp.com/go/pagewidexl/recycle-ink/. For your printer, the following items can be recycled through the HP Planet Partners program: ● Ink cartridges ● HP PageWide XL printheads ● HP recyclable large
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    using full- or half-duplex mode. However, you can manually configure the link using the printer's front panel, or through other configuration tools once network communication is established. The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6
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    the embedded Telnet server, see the HP Jetdirect Print Server Administrator's Guide for your print server model. Front- Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer
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    254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured
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    item Values and description For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. Proxy Port Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network
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    is downloaded, for example, from a BootP or DHCP server ● Network management tools such as HP Web Jetadmin Troubleshooting If your printer fails to communicate with your network or with your printer software, try the following suggestions. IO Configuration page The IO Configuration page provides
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    HP Jetdirect Print Servers Administrator's Guide for your print server model to interpret and troubleshoot other messages. Reset network parameters If you accidentally misconfigured the printer . For manual configuration methods, see Link configuration methods on page 105. Turn the printer off,
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    , partial graphics, and so on). To solve a communication problem: ● Ensure that you have selected the correct printer when sending your job. ● Ensure that the printer works correctly when printing from other applications. ● If your printer is connected to your computer through any other intermediate
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    in the printer, network performance may be reduced due to the use of cryptographic algorithms to protect network communications. ● If you experience low-performance network issues when using tools such as HP SmartStream or third-party RIPs, check that the RIP printing service and high-speed
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    Technical White Paper at http://h10032.www1.hp.com/ctg/Manual/c05818653 for more information. Enable/disable auto-recovery This topic provides a full set of reference information for this subject. If the Connection Inspector detects a severe incident, the printer can respond in two different ways
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    . Administrator password The administrator password gives access to the security and configuration settings of the printer. Default administrator password Your printer comes with a default administrator password. To find out what it is, go to the front panel and tap , then Security > Administrator
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    the administrator password HP recommends that forget the password If you forget the administrator password, contact a service representative and ask for it to be reset to the default to local user accounts stored on the printer. Device user accounts In the Embedded Web Server's Device user
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    Directory Access Protocol (LDAP) is an open, industry-standard application protocol for accessing and maintaining distributed directory information services. Information needed before starting Ensure that you have the following information before starting the configuration: ● Server address
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    attribute box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox). ● In the Retrieve the printer user group using this attribute box, enter the name of the attribute that contains the groups to which the person belongs. 5. Click the Apply
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    164 and Disk Wipe on page 164. ● Enable or disable other printer settings such as Show user name and job name in job accounting, Anonymous Printing & management Web services: Enable or disable Web services that are used by printing and management tools such as the HP Utility, HP Click, and SDK for
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    from front panel (personal job): Use the personal job printing feature to specify that a job cannot be printed until you release it from the printer's front panel. To preview it in the Embedded Web Server, you will need to enter the PIN. ● Encrypted PIN printing: Protect confidential prints, and
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    116 Chapter 6 Security
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    preferences. ● From HP SmartStream: See the HP SmartStream documentation at http://www.hp.com/go/smartstreampagewidexl/manuals/. ● From a USB (RIP) program, run on a separate computer, to send jobs to the printer. RIP software is available from various different companies. See your RIP vendor's
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    printer margins. ● Storage mode offers two options, print and delete (the job is not retained in the job queue) and print and store (the job is retained in the job queue). ● Output destination allows you to direct output to the stacker (the default, if you have one), the basket/ output supports
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    3. Select Network folder. 4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5. will save paper. ● Print margins allows you to change the default printer margins. ● Storage mode offers two options, print and delete (the
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    Configure the email address book on page 27 or Windows sign-in configuration on page 113. 4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5. The list of print-from-My Home Folder quicksets is displayed. You can
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    output to the stacker (the default, if you have one), the basket/ output supports, or the folder (if installed). 6. When you are satisfied with the quickset print-quality modes are for 1-pass printing (in contrast to HP DesignJet printers), several parameters such as print speed, color strategy, and
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    122 Chapter 7 Sending a job to print
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    the front panel. At the front panel, tap the Job Queue icon on the home screen to view the job queue. See video: http://www.hp.com/go/pagewidexl/manage-job-queue/. Print & Copy queue The Print & Copy queue(s) includes jobs that are in different phases: being received, parsed, rendered, printed
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    with printing. Now printing The job is being printed. ● Paused: The job is paused. NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is performing some task such as paper type change or print mode change between pages of the same job. On hold The job
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    want to print a job in the queue. Tap start printing. , then Job management > When to There are three options you can select: ● After processing: The printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality
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    printing appears in the middle of the queue, with printed jobs below and jobs to be printed above. Roll policies You can choose how the printer selects which roll to use for each job. At the front panel, tap , then , then , then Roll policies. Alternatively, tap , then Job management > Roll
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    anyway (the least restrictive option): Print on whatever paper is loaded. The printer will choose the roll to print according to the following criteria: first after which these jobs will be removed (2-48 h). To delete a job manually, select the job and tap Delete on the bottom right. The Delete
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    are exactly the same whether you use the Embedded Web Server or the HP DesignJet Utility. To see the queue in the Embedded Web Server, select top of the job queue. ● Print anyway: The printer will try to print the job even if there is some problem with it. ● Delete: Deletes selected jobs from the
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    the print engine to become free to proceed with printing. ● Nested: The printer is set up with Nesting=On and is waiting for other jobs in order complete the nest and proceed with printing. ● Preparing to print: The printer is performing writing system checks before printing the job. ● On hold for
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    job does not contain anything to print. Reactivate a job on hold When the printer puts a job on hold you receive an alert. See Front panel on page 8, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. 130 Chapter 8 Job queue
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    sheets of paper, depending on the paper type and size. When stacking natural tracing paper, use the supports attached to the top stacker (not recommended for other paper types). By default, the printer cuts the paper after every printed page, and the resulting sheets of paper are neatly stacked by
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    Printer driver: Go to the printer properties, select the Layout/Output tab, and change the output destination to Top stacker. ● HP required: To avoid problems due to the characteristics of some papers, in printed jobs to continue printing. Pro Stacker The Pro Stacker can accept roll paper
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    by the printer. Using the lever on the right, you can adapt the stacker to the following configurations: ● Lever in down position: Papers and cardboards up to 2 mm thick ● Lever in vertical position: Boards from 2 mm to 5 mm thick ● Lever at full stroke: Boards from 5 mm to 10 mm thick Pro Stacker
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    paper jams when the paper lands in the tray. The front panel will guide you through the configuration process. The stacker tray moves down based on paper use the setting First page on top in the submission software. If the printer is printing in Lines/Fast mode, it will take about 20 minutes for
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    the stopper. 3. Print the remaining pages, which will be aligned to the stopper. IMPORTANT: The stacker will not work unless it is connected to the printer. 1. To use the stacker, select it as follows when sending the job to print: ● Front panel: Tap , then Output options > Rear stacker
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    on page 66. ● Thickness supported: Follow front-panel instructions to raise or lower the stacker lever to adapt the stacker to the thickness of the paper. ● Error Follow the instructions on the front panel to fix the error. If the problem persists, contact your service representative. If you have
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    shows the basket closed, permitting easier access to the printer (to clear printer jams, for example). NOTE: If the basket/output supports is the selected output device, do not try to the basket, then install the output supports. There are two baskets, one for the Pro 8200 and one for the
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    Install the basket The following steps provide the complete procedure for this topic. 1. Assemble the basket. 2. Insert the bar into the printer slots. 138 Chapter 9 Collection and finishing
  • HP PageWide XL Pro 10000 | User Guide - Page 145
    cross-pieces unclip. 2. Rotate the bar until it unclips from the slots, and remove the basket. Output supports Output supports are the output path used when printing on rigid sheets if no other output accessory (compatible with rigid sheets) is attached to the printer. Uninstall the basket 139
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    should be installed at the rear of the printer during the printer installation process. The output supports will hold the rigid sheet once printed, then you must pull on the board to collect it. NOTE: If the basket/output supports is the selected output destination, to avoid paper jams, do not
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    steps provide the complete procedure for this topic. You must fold the output supports before installing another output destination accessory. 1. Go to the rear of the printer and grasp the wheel arm of the output support by the flap indicated below. 2. Pull the wheel arm towards you until the
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    until the pin reaches the end of the linear slot. Uninstalling an output support The following steps provide the complete procedure for this topic. The output supports are installed during the printer installation procedure. You may want to uninstall them in order to print flexible materials to
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    1. Go to the rear of the printer and start lifting the support from the bottom, in order to separate the magnets from the ID cover. 2. Displace the whole support, first up and then to the left to free the screw-pins. 3. Pull out the output support through both big holes in the ID cover. Installing
  • HP PageWide XL Pro 10000 | User Guide - Page 150
    1. Look for the key-cut holes in the rear of the printer. 2. Each output support has two screw-pins, and two magnets that help to reduce movement once installed. 3. Insert the output supports through both big holes in the ID cover. Make sure both screw-pins are inserted. 144 Chapter 9 Collection and
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    4. Move the output support to the right and then downwards, until it reaches the end. Installing an output support 145
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    problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble print-quality problems, you can follow a more hands-on print-quality troubleshooting procedure, by
  • HP PageWide XL Pro 10000 | User Guide - Page 153
    to identify the cause. See video: http://www.hp.com/go/pagewidexl/ink-quality-defects/. Use the same paper type that you were using when you detected a problem, and check that the selected paper type is the same as the paper loaded into the printer. Tap the Print diagnostic image button. The print
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    airflows and paper-ribs space If you detect 'aeroworms' in the top part of the plot, the airflow system may need maintenance. If the problem appears on rigid sheets, check that the thickness of the sheet matches the thickness that was entered at the front panel during the paper load
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    If you cannot solve the problem, contact your service representative. Check and recover print bar If you detect problems in the top part of the plot in the bands in the fourth part of the plot indicates a possible problem in the color uniformity calibration. This part of the plot indicates whether
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    by tapping , then Color uniformity calibration. You should also calibrate the printer if you are warned that a paper source has a calibration pending status. To check what calibrations have been done in the past, tap , then , then Calibration
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    calibrate the print bar. 2. Make sure that you have loaded a roll of HP Production Matte Polypropylene, 40 in (1016 mm) wide, for best results and minutes. If the problem persists, try Manual printhead alignment on page 153. If the problem still persists, try Advanced manual printhead alignment on
  • HP PageWide XL Pro 10000 | User Guide - Page 158
    Check airflows and paper-ribs space on page 148. 2. Check color uniformity calibration: see Color uniformity calibration on page 149. 3. If you cannot solve the problem, contact your service representative. Advanced calibrations You can run specific custom calibrations to solve particular kinds of
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    : You could cause a system error or damage to the printer by entering an incorrect error value after Adjust manually. If the above procedures do not solve your problem, call your service representative. Manual printhead alignment Manual printhead alignment is a calibration that works on top of the
  • HP PageWide XL Pro 10000 | User Guide - Page 160
    is a lack of alignment between the paper guide and the paper advance. In this case, contact your service representative. If the skew is not the be rectangular. If the paper is correct and the problem persists, contact your service representative. Zebra defect This defect consists of light and dark
  • HP PageWide XL Pro 10000 | User Guide - Page 161
    Leading-edge smears This defect consists of ink smears that may appear near the leading edge of a rigid sheet; typically, on sheets that are 4-5 mm or 10 mm thick. In this case, check on a flat table that the sheet is flat and not curved. Leading-edge smears 155
  • HP PageWide XL Pro 10000 | User Guide - Page 162
    the problem persists, contact your service representative. Trailing-edge smears This defect consists of ink smears that may appear near the trailing edge of a rigid sheet; typically, on sheets that are high-density or more than 700 mm long. You may see this effect if the output supports are folded
  • HP PageWide XL Pro 10000 | User Guide - Page 163
    a list of all current alerts, with an icon indicating the severity of each alert. You can tap an alert to get help in solving the problem. ● From a distance, you can get a quick idea of the printer status by looking at the beacon. See Beacon on page 10. Clean the exterior of the
  • HP PageWide XL Pro 10000 | User Guide - Page 164
    printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the water to evaporate. Move or store the Pro , call your service representative. This should be done by trained service personnel. Disconnect the
  • HP PageWide XL Pro 10000 | User Guide - Page 165
    the scanner's glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small
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    it down to lock it into place. 6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the
  • HP PageWide XL Pro 10000 | User Guide - Page 167
    can deteriorate. Small scratches on the surface of the glass can reduce image quality. Contact your service representative (see When you need help on page 168) to order a new glass plate. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear
  • HP PageWide XL Pro 10000 | User Guide - Page 168
    4. Remove the black metal piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove. 5. Slide the glass laterally to remove it. 6. Slide the new glass into place. 7. Put back the plastic tabs you removed earlier. 8. Put back and screw in the black metal piece
  • HP PageWide XL Pro 10000 | User Guide - Page 169
    printer. From time to time firmware updates are available from HP. These updates increase the printer's functionality, enhance its features, and may correct minor problems convenient. They can be divided into two categories: automatic and manual updates. NOTE: The firmware includes a set of the most
  • HP PageWide XL Pro 10000 | User Guide - Page 170
    to your own computer. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive: Download the firmware file from http://www.hp.com/go/pagewidexlproseries/support/software/ (according to your printer model) into the USB flash
  • HP PageWide XL Pro 10000 | User Guide - Page 171
    JetAdmin or the Embedded Web Server (Setup > Security). NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during the process, which will take about 6 hours with Secure Fast Erase or 24 hours with Secure Sanitizing Erase. Disk Wipe 165
  • HP PageWide XL Pro 10000 | User Guide - Page 172
    accessories to add extra features to your printer. How to order Contact your service representative, and check that what you HP accessories available for your printer. Software ● HP SmartStream ● HP SmartTracker Stackers ● HP PageWide XL Pro Stacker (8SB04A) Others ● HP Sheet Feeder ● HP PageWide XL
  • HP PageWide XL Pro 10000 | User Guide - Page 173
    to the printer (with cable and hooks) and turned on. Then go to the front panel. Tap , then Output destination > Install non-HP accessory. Configure A few settings are available for non-HP accessories. ● Minimum gap between sheets. Range from 100 to 3000 milliseconds. ● Maximum supported speed
  • HP PageWide XL Pro 10000 | User Guide - Page 174
    from which you bought the printer. If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlproseries/support/. Before calling your service representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software
  • HP PageWide XL Pro 10000 | User Guide - Page 175
    on page 14), click the Support tab and then Service support > Service information. You are recommended to request the whole list (click All pages). ● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For
  • HP PageWide XL Pro 10000 | User Guide - Page 176
    job on page 172. ● Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such
  • HP PageWide XL Pro 10000 | User Guide - Page 177
    The following information can be retrieved: ● In the tab Print categories usage, you can see the ink, paper area, and paper length usage divided into categories: - Mono lines: Between 0% and 10% of non-white pixel coverage, printed on standard paper, with less than 1% of color pixel coverage - Color
  • HP PageWide XL Pro 10000 | User Guide - Page 178
    the Embedded Web Server, see Embedded Web Server on page 14. 2. In the menu at the side, click Usage. The usage page shows all the printer usage information separated into various tables: ● Summary: The total ink usage and the total paper usage (in units of area and length). ● Print categories usage
  • HP PageWide XL Pro 10000 | User Guide - Page 179
    The accounting page shows a table of the latest printed jobs, with the following information per job (not per page): ● Name: The name of the job The job name is shown only if the Show user name and job name in job accounting setting is enabled for users under Security > Security settings. ● Number:
  • HP PageWide XL Pro 10000 | User Guide - Page 180
    pages have been printed, or canceled by the user, or canceled by the printer itself. An ongoing job (waiting for printing, being printed, being canceled, just changes the view, the job accounting information is not deleted in the printer. Essentially, this page will report the last N jobs (or fewer
  • HP PageWide XL Pro 10000 | User Guide - Page 181
    . ● Paper usage cost: Can be enabled or disabled. Allows you to apply a cost to the papers displayed. You can add papers from the list of supported papers. The costs can be removed or edited; they cannot be empty, but may be 0 (zero). The units selection is the same as for print
  • HP PageWide XL Pro 10000 | User Guide - Page 182
    can consult this chapter for factual details and measurements of all aspects of your printer. Functional specifications Specifications of the functional characteristics of the printer. HP ink supplies Type Description Printheads Eight CMYK printheads, each containing 25344 nozzles spaced at
  • HP PageWide XL Pro 10000 | User Guide - Page 183
    uniform-areas mode. Graphic languages supported Printer PostScript Non-PostScript Languages PostScript, PDF, TIFF, JPEG HP-GL/2, PCL 3 Win Physical specifications Specifications of the physical characteristics of the printer. Printer physical specifications Type Pro 10000 Width 1955 mm (76
  • HP PageWide XL Pro 10000 | User Guide - Page 184
    unfolded Depth with output supports folded Depth with output supports unfolded Height with front panel Pro 10000 1226 mm (48.27 in) 867 mm (34.13 in) 983 mm (38.70 in) 1637 mm (64.45 in) Memory specifications Specifications of the memory capacity of the printer. Memory specifications Type
  • HP PageWide XL Pro 10000 | User Guide - Page 185
    to 131°F) 20 to 80% RH, depending on paper type < 90% RH 0 to 3000 m (10000 ft) Acoustic specifications Specifications of the acoustic characteristics of the printer. Acoustic specifications Type Specifications Printing acoustic pressure ≤ 60 dB(A) Printing acoustic power ≤ 7.8 B(A) Ready
  • HP PageWide XL Pro 10000 | User Guide - Page 186
    to fix it automatically. If the problem persists after restarting, you should contact your service representative and be ready to give the numerical code from the error message. If the error message contains some other recommended action, follow the printer's instructions. 180 Chapter 16 Front-panel
  • HP PageWide XL Pro 10000 | User Guide - Page 187
    Apple's macOS from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as same colors from a particular print job from print to print and from printer to printer. Color model A system of representing colors by numbers, such as RGB
  • HP PageWide XL Pro 10000 | User Guide - Page 188
    by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component
  • HP PageWide XL Pro 10000 | User Guide - Page 189
    protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control
  • HP PageWide XL Pro 10000 | User Guide - Page 190
    163 manual setup 21 printer sleep 12 speaker volume 12 unit selection 12 front view 6 front-panel option account ID required 115 front-panel options date and time options 12 restore factory settings 12 functional specifications 176 G graphic languages 176 H hard disk specification 178 help 168 HP
  • HP PageWide XL Pro 10000 | User Guide - Page 191
    178 move printer 157 pro stacker 158 N network folder configure 22, 23, 25 network troubleshooting 105 networks link speed 102 protocols 102 security settings 102 O output supports 139 P page length accuracy 152 paper cannot load roll 50 cannot load sheet 50 jam 54 load roll 39 manual load double
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HP PageWide XL Pro 10000
User Guide
SUMMARY
How to use your product.