HP Pavilion 10 TouchSmart 10-e010nr HP Pavilion10 TouchSmart Notebook PC Maint
HP Pavilion 10 TouchSmart 10-e010nr Manual
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- HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 1
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: October 2013 Document Part Number: 741177-001 Product notice This guide describes features - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 6
vi Safety warning notice - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 7
...5 Display ...6 Top ...7 TouchPad ...7 Lights ...7 Buttons ...8 Keys ...10 Bottom ...11 Labels ...11 3 Illustrated parts catalog ...13 Computer major and replacement procedures preliminary requirements 21 Tools required ...21 Service considerations ...21 Plastic parts ...21 Cables and connectors - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 8
...27 6 Removal and replacement procedures for Authorized Service Provider parts 21 Component replacement procedures 26 Top cover combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 9
HD+ display specifications 62 Hard drive specifications ...63 Specification information in Device Manager 63 10 Statement of Volatility ...64 Non-volatile memory usage ...66 Questions and answers ...68 11 Power cord set requirements ...69 Requirements for all countries and regions - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 10
x - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 11
Wireless Description HP Pavilion10 TouchSmart Notebook PC Dual-Core Processor (1.0 GHz), 1 MB L2, Dual 3.9W AMD® Integrated SoC FCH AMD Radeon™ HD 8180 Supports HD Decode, jacks HD audio with DTS Sound+ Integrated 10/100 NIC Ethernet cable not included Integrated WLAN options by way of wireless - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 12
system Restore Media Serviceability Description One WLAN antenna built into display assembly Supports the following WLAN formats 5mm z-height with localized cable plug support (3-wire plug with ground pin) 3-cell, 28-Wh, 2.55Ah, Li-ion battery (HP Fast Charge technology) Security lock Preinstalled: - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 13
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 14
headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select it and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 15
Left side Component (1) Security cable slot (2) Vent (1) (3) HDMI port (4) USB 3.0 port (5) Memory card reader (6) Hard drive light (7) Power light Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 16
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 17
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Lights Description Moves the on-screen pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 18
Component (1) Power light (2) (3) Buttons Caps lock light Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 19
Component Description If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. From the Start screen, - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 20
again will return you to the previous screen. Execute frequently used system functions. NOTE: The wireless button f12 turns the wireless devices on and off. 10 Chapter 2 External component identification - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 21
the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 22
labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) ● Regulatory label(s)-Provide - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 23
3 Illustrated parts catalog Computer major components Computer major components 13 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 24
741980-501 (8) Power connector 741969-001 (9) RTC battery 741976-001 (10) Heat sink assembly (includes replacement thermal material) 741971-001 (11) Speaker assembly 741979-001 (12) Heat sink assembly support bracket (included with heat sink assembly) (13) WLAN module Realtek RTL8188EE - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 25
Item Description Spare part number Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 752130-001 Combo Adapter in North America, Latin America Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 752131-001 Combo Adapter in Europe - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 26
Description Display panel 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm For use in pearl white models For use in ano silver models Spare part number 742315- - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 27
connector with localized cable plug support (3- wire plug with ground pin) 65 W Smart nPFC 4.5 mm connector with localized cable plug support (3- wire plug with CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 28
Spare part number CSR flag Description 490371-021 A Power cord for use in Europe 490371-031 A Power cord for use in the United Kingdom 490371-061 A Power cord for use in Italy 490371-201 A Power cord for use in Thailand 490371-291 A Power cord for use in Japan 490371-AA1 A Power cord - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 29
Top cover with keyboard and TouchPad ano silver for use in Czech/Slovic regions 742315-001 N Hinge up, 10.1 with HD LED Touchscreen with webcam in pearl white 745026-001 N Hinge up, 10.1 with HD LED Touchscreen with webcam in ano silver 745420-001 N Plastics kit, bottom caps 745421-001 N Top - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 30
Spare part number CSR flag Description 745421-FL1 N Top cover with keyboard and TouchPad pearl white for use in Czech/Slovic regions 745422-BA1 N Top cover with keyboard and TouchPad ano silver for use in Adriatics 750721-001 N TouchPad board pearl white with cable 752119-001 N Base - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 31
removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind . Apply pressure only at the points designated in the maintenance instructions. Tools required 21 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 32
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 33
vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 34
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 35
a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 36
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 37
Battery Description 3-cell, 27 WHr, 2.55 Ah Li-ion battery Spare part number 740722-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 38
Provider only parts. There are as many as 61 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement. 28 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 39
Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Ano silver for use in the United States Ano silver for use in the United Kingdom Ano silver for use in France Ano silver for use in Italy Ano silver for use in Spain Ano silver for use in Turkey Ano silver for use - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 40
on page 27). Remove the top cover: 1. Position the computer upside-down with the front toward you. 30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 41
2. Remove the following covers and screws that secure the top cover to the computer: NOTE: Rubber screw covers are available in the Rubber Kit, spare part number 741977-001. (1) 2 rubber screw covers from the corner caps (2) 2 screws from the corner caps (3) Both corner caps Component replacement - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 42
from the bottom of the computer. 5. Position the computer upright and open it as far as possible. 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 43
6. Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the display hinges. 7. Lift the top of the top cover (1), and the lift the top cover up slightly to gain access to the connected keyboard and touchpad cables and connectors underneath. - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 44
9. Lift the touchpad cable connector (4) disconnect the touchpad cable (5) from the system board, and then remove the top cover from the computer. Reverse this procedure to install the top cover. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 45
the top cover upside-down. 2. Remove the 2 Phillips screws (1) that secure the touchpad to the top cover. 3. Remove the touchpad from the top cover (2). 4. Guide the cable (3) through the opening in the top cover. Reverse this procedure to install the touchpad. Component replacement procedures 35 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 46
tab to remove it from the top cover (3). Reverse this procedure to install the power button board. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 47
Display assembly All display assemblies include WLAN antenna transceivers and cables. Description Display assembly 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm 742315 For use in pearl white models For use in ano silver models Spare part number - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 48
3. Disconnect the webcam cable from the system board (2) and remove the video cable from the base enclosure (3). 4. Lift the power connector from the base enclosure. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 49
5. Remove the WLAN antenna cables from the tabs (1) and the routing path (2) in the base enclosure. 6. Remove the 4 screws (1) from the display hinges. Component replacement procedures 39 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 50
can result in degradation of the computer's wireless performance. Reverse this procedure to install the display assembly. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 51
Speaker assembly Description Speaker assembly Spare part number 741979-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 52
secure the hard drive to the chassis (1). 2. Lift the hard drive (2) out of the hard drive bay. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 53
3. Disconnect the hard drive cable (3). 4. To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive. System board - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 54
system board to the computer. 3. Lift the left side of the system board up at an angle (1). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 55
4. Pull the system board up and toward the left to remove it from the computer (2). NOTE: The power cable and hard drive cable connect to connectors on the bottom of the system board. When you remove the system board, the power cable will be removed from its routing path and both cables will remain - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 56
power cable from the bottom of the system board. Reverse this procedure to install the power cable. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 57
RTC battery Description RTC battery Spare part number 741976-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 58
drive on page 42) f. System board Remove the hard drive cable: 1. Position the system board upside-down. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 59
2. Disconnect the hard drive cable from the bottom of the system board. Reverse this procedure to install the hard drive cable. Component replacement procedures 49 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 60
module to the computer. (The edge of the module opposite the slot rises away from the computer.) 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 61
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 62
the system board upside-down. 2. Loosen the 3 capture screws (1) securing the heat sink to the system board. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 63
3. Lift the heat sink from the system board (2). Reverse this procedure to install the heat sink assembly. Component replacement procedures 53 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 64
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 65
hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 66
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 67
points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 68
contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 69
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 70
you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 71
125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 72
35.6-cm (10.1-in), HD+ display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time ) 8 ms 220 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 10.1-in 62 Chapter 9 Specifications - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 73
be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. After you open Device Manager, drill-down to a device and double-click it to access its properties. To access - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 74
personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 75
If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all U.S. Department of Defense (DOD) 5220.22-M approved. To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 76
BIOS is updated. A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. Stores memory module information. Programmed by the memory vendor. Data cannot be written to this memory - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 77
typically not made available to the public unless a firmware upgrade is necessary to address a unique issue. Stores fingerprint templates. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Non-volatile memory usage 67 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 78
the on-screen instructions. d. Select File PC. Third party tools do exist that PC. function. 4. In some PC systems, the Firmware Hub PC configuration data. 6. Does resetting the CMOS configuration memory return the PC instructions for returning the BIOS settings to factory defaults. 68 - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 79
for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler must meet - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 80
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 81
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 82
, power 4 connectors, service considerations 22 D deleted files discharge 23 esc key, identifying 10 Ethernet, product description 1 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 83
keys action 10 esc 10 fn 10 Windows 10 L labels Bluetooth 12 regulatory 12 serial number 11 service 11 wireless serviceability 2 webcam 1 wireless 1 product name 1, 2 product name and number, computer 11 R recovery discs 57, 60 HP Recovery Manager 59 media 60 options 58 starting 59 supported - HP Pavilion 10 TouchSmart 10-e010nr | HP Pavilion10 TouchSmart Notebook PC Maint - Page 84
service labels locating 11 serviceability, product description 2 slots memory card reader 5 security cable 5 speaker assembly removal 41 spare part number 14, 41 speakers identifying 11 spare part number 18 specifications computer 61 display 62 hard drive 63 static-shielding materials 25 supported 10
HP Pavilion
10
TouchSmart Notebook PC
Maintenance and Service Guide