HP Pavilion 10 TouchSmart 10z-e000 HP Notebook Hard Drives & Solid State D
HP Pavilion 10 TouchSmart 10z-e000 Manual
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HP Pavilion 10 TouchSmart 10z-e000 manual content summary:
- HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 1
/ Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 2
Solid State Drives. In the event of an issue with an SSD, the HP Diagnostics should be run. Symptoms may include the following: The SSD drive system disk" or "No boot device". Software issues Some hard drive performance problems appear to mimic hard drive failure, but may actually be caused by - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 3
the most difficult software problems to trace is file the hard drive file structure becomes fragmented due to continuous creating, editing, copying, and deleting of files. New data is written to the HP File Sanitizer for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/ - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 4
Drive Troubleshooting Flowchart loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 5
"parking the heads" to reduce the risk of damage. Download the latest HP 3D Drive Guard driver under the Solutions section from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for SSD drives, but - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 6
Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 7
Service guide for your computer. HP CMI - Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. This support is included in all editions of HP Client Automation and HP firmware, and driver enhancements for your computer. Check www.hp.com for the - HP Pavilion 10 TouchSmart 10z-e000 | HP Notebook Hard Drives & Solid State D - Page 8
information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are
HP Notebook Hard Drives & Solid State
Drives
Identifying, Preventing, Diagnosing and
Recovering from Drive Failures
Care and Maintenance Measures
Technical White Paper
Table of contents
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures
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2
Introduction
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2
Symptoms of Hard Drive (HDD) Performance Issues
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2
Hard Drive / Solid State Drive Troubleshooting Flowchart
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4
Hard Drive & Solid State Drive Diagnostics
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5
Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI)
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5
HP 3D Drive Guard
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5
Firmware & Product Updates
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6
Intel Matrix Storage Technology driver
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6
Installing SATA drivers
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6
Care and Maintenance Measures
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7
Preparing Advanced Format HDDs for Microsoft Windows installations
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7
Hard Drive Mounting Bracket
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7
HP CMI - Client Management Interface
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7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7
For more information
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8