HP Pavilion 11-n041ca HP Pavilion 11 x360 PC Maintenance and Service Guide
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- HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 1
HP Pavilion 11 x360 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2014 Document Part Number: 753646-001 Product notice This guide describes features - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 5
to an entertainment stand 8 Changing your notebook to a tablet 8 Top ...9 TouchPad ...9 Speakers ...9 Lights ...10 Keys ...11 Service tag and PCID label ...12 Service tag ...12 PCID label ...13 3 Illustrated parts catalog ...14 Computer major components ...14 Display assembly subcomponents ...17 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 6
5 Removal and replacement procedures for Authorized Service Provider parts 27 Component replacement procedures ...27 Bottom cover ...28 USB/audio board ...31 WLAN module ...32 WWAN module ...34 Hard drive ...36 RTC battery ... - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 7
Changing the computer boot order 72 Removing the HP Recovery partition 72 9 Power cord set requirements ...73 Requirements for all countries ...73 Requirements for specific countries and regions 73 10 Recycling ...75 Index ...76 vii - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 9
hard drives: ● 750-GB, 5400-rpm, 7.2-mm ● 500-GB, 5400-rpm, 7.0-mm ● 500-GB, 5400-rpm + 8 GB NAND Hybrid, 7.0-mm ● 320-GB, 5400-rpm, 7.0-mm Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 10
WWAN formats: HP hs3110 HSPA+ Mobile Broadband Module Compatible with Miracast-certified devices HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC. SIM card slot ● AC adapter: HP Smart pin plug (4.5-mm barrel) ● Audio: one combo audio-out (headphone)/audio-in - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 11
system Serviceability Description ● 45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non-slim]) (not for India/People's Republic of China) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People's Republic of China) Embedded 2-cell, 29-Wh, Li-ion battery Supports - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 12
Power connector Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Supports a wireless subscriber identity module (SIM). Reads optional memory cards that store, manage, share, or access information. To insert a card, hold - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 13
Left side Component (1) Security cable slot (2) Power button (3) Power light (4) Vent (5) USB 2.0 port Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 14
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 15
section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Your computer can function as a classic notebook, and in addition, the display can be rotated - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 16
Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Changing your notebook to a tablet To change your notebook to a tablet, raise the display, and then - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 17
TouchPad button Component Speakers (2) Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Description - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 18
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 External component identification - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. Returns you to the Start - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 20
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Model Model is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Warranty describes the duration (in years) of the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 21
replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label 13 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 22
continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item (1) Component Display assembly (11.6-in [29.5-cm], AG, SVA, LED - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 23
Item (2) (3) (4) (5) (6) Component Top cover (includes TouchPad) For use in silver models For use in red models TouchPad button board (includes bracket and cable) Power connector cable Keyboard For use in Belgium For use in Brazil For use in Bulgaria For use in Canada For use in the Czech Republic - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 24
Item (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number Speaker Kit (includes left and right speakers and cable) 755738-001 RTC battery (includes cable) 755735-001 Heat sink (includes replacement thermal material) 755728-001 Fan 755729-001 Power button board ( - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 25
Display assembly subcomponents Item (1) (2) (3) (4) Component Display enclosure For use in silver models For use in red models Display cable Webcam Display hinge covers For use in red models For use in silver models Spare part number 739573-001 758845-001 758846-001 761350-001 758848-001 758847- - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 26
Mass storage devices Component Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 500-GB, 5400-rpm, 7.0-mm 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm Hard Drive Hardware Kit, includes: Hard drive bracket Hard drive connector cable Screws External DVD±RW Double- - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 27
Sequential part number listing Spare part number 675794-005 683802-005 690020-005 691739-005 691740-005 693374-005 709848-005 714657-001 732000-005 733476-005 741727-001 747080-001 748599-001 751875-005 755530-001 755530-011 755530-021 755530-031 755530-061 755530-201 755530-202 755530-291 755530- - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 28
Spare part number 755724-001 755724-501 755726-001 755727-001 755728-001 755729-001 755730-001 755733-001 755734-001 755735-001 755736-001 755737-001 755738-001 755740-001 755896-001 755896-031 755896-041 755896-051 755896-061 755896-071 755896-131 755896-141 755896-161 755896-171 755896-201 755896- - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 29
Spare part number 755896-DB1 755896-DH1 755896-FL1 756108-001 756116-001 758845-001 758846-001 758847-001 758848-001 759503-001 759976-001 761350-001 Description Keyboard for use in Canada (includes keyboard cable and TouchPad) Keyboard for use in Denmark, Finland, and Norway (includes keyboard - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 30
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 22 Chapter 4 Removal and replacement procedures preliminary requirements - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 31
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 23 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 32
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 33
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 34
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 35
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 36
the bottom cover (1). 3. Remove the two Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer. 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 37
4. Remove the two Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. 5. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 38
USB/audio board cable from the system board connector (2). Reverse this procedure to install the bottom cover. 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 39
USB/audio board Description USB/audio board (includes cable) Spare part number 755734-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 40
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you up.) 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 41
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 42
module "Aux" terminal. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 43
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 44
to the computer. 3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the hard drive to the computer. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 45
4. A small part of the hard drive sits under one of the battery screw tabs (4). To remove it, slide the hard drive toward the top of the computer (5), and then lift it out of the computer (6). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 46
Reverse this procedure to install the hard drive. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 47
RTC battery Description RTC battery (includes cable) Spare part number 755735-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 48
2. Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 49
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 50
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 51
Power button board Description Power button board (includes cable) Spare part number 755733-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 52
3. Remove the power button board and cable (3). Reverse this procedure to install the power button board. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 53
Fan Description Fan Spare part number 755729-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 54
(see Bottom cover on page 28). 5. Disconnect the battery. 6. Remove the fan (see Fan on page 45). 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 55
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Component replacement procedures 47 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 56
Reverse this procedure to install the heat sink. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 57
Battery Description 2-cell, 29-Wh, 3.82-Ah, Li-ion battery Spare part number 751875-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 58
, make sure the gaskets are properly installed. 3. Remove the speakers (4). Reverse this procedure to install the speakers. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 59
TouchPad button board Description TouchPad button board (includes bracket and cable) Spare part number not spared Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 60
5. Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 61
Display assembly Description Display assembly (11.6-in [29.5-cm] HD, anti-glare, touchscreen, for use in red models without WWAN Display assembly, 11.6-in [29.5-cm] HD, anti-glare, touchscreen, for use in red models with WWAN Webcam Display cable Display enclosure for use in silver models Display - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 62
removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 6. Lift the computer to force the hinges to rotate upward to an angle (4). 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 63
7. Separate the display assembly from the computer (5). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display enclosure: NOTE: The display enclosure is available using spare part number 758846-001 for red models and 758845-001 for silver models. a. Remove - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 64
. a. Lift the webcam module (1) enough to gain access to the cable. b. Disconnect the cable (2) from the module. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 65
3. To remove the display hinge covers: NOTE: The display hinge covers are available using spare part number 758847-001 for red models and 759503-001 for silver models. a. Separate the top hinge cover by prying and rotating it off (1). b. Remove the four Phillips PM2.5×5.0 screws (2) that secure the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 66
the display cable from the display enclosure (5). Reverse this procedure to reassemble and install the display assembly. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 67
Power connector cable Description Power connector cable Spare part number 755727-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 68
(5): Display cable (6): Power button board cable (7): Fan cable (8): Speaker cable (9): Touchpad board cable (10): Hard drive cable 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 69
2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 3. Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures 61 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 70
). Remove the keyboard: 1. Remove the 16 Phillips PM2.0×3.0 screws that secure the keyboard to the top cover. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 71
2. Remove the keyboard from the top cover. Top covers are available using spare part number 759976-001 for red models and 756116-001 for silver models. Reverse this procedure to install the keyboard. Component replacement procedures 63 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 72
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 73
device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 74
test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click the Download Drivers - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 75
7 Specifications Computer specifications Metric U.S. Dimensions Width Depth Height Weight Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating 308 mm 215.1 mm - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 76
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 68 Chapter 7 Specifications - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 77
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 78
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 79
Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Restore and recovery 71 - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 80
and then press f9 for boot options. 3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 81
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 82
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 83
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 84
boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 85
HP Recovery Manager correcting boot problems 72 starting 71 HP Recovery media creating 69 recovery 72 HP product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash - HP Pavilion 11-n041ca | HP Pavilion 11 x360 PC Maintenance and Service Guide - Page 86
parts 22 service tag 12 serviceability, product description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs
HP Pavilion 11 x360 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.