HP Pavilion 13-a013cl HP Pavilion x360 Convertible PC Maintenance and Service
HP Pavilion 13-a013cl Manual
View all HP Pavilion 13-a013cl manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion 13-a013cl manual content summary:
- HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 1
HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2014 Document Part Number: 763525-001 Product notice This guide describes features that - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 4
iv Safety warning notice - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 5
21 Miscellaneous parts ...22 Sequential part number listing 23 4 Removal and replacement preliminary requirements 29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors 29 Grounding guidelines ...30 Electrostatic discharge damage 30 Packaging and - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 6
...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 7
10 Recycling ...75 Index ...76 vii - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 8
viii - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 9
Processor Chipset Graphics Description HP Pavilion x360 Convertible PC ● AMD® A8-6410 MHz FSB, 2.00-MB L2 cache, quad core, 15 W) ● Intel® Core® i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB with an AMD A6-6310 processor; Support for DX11, HD decode, and HDMI Computer - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 10
Category Description Graphics (continued) Panel Memory Internal Graphics: Intel HD Graphics 4400 Support for DX11, HD decode, and HDMI 13.3-in (1368×768), AntiGlare, high-definition (HD), light-emitting diode (LED), low-voltage differntial-signalling (LVDS), WUXGA, TouchScreen with flush glass - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 11
drive Support for M2 SATA-3 next generation form factor (NGFF) solid-state drives in the following configurations: ● 256-MB multi-level cell (MLC) ● 256-MB triple-level cell (TLC) ● 128-MB (MLC) ● 128-MB (TLC) 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive Webcam: HP TrueVision - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 12
cards such as Secure Digital (SD). Ports ● AC adapter HP Smart plug (4.5mm barrel) ● Audio: one combo audioout (headphone)/audio-in (microphone) jack, supports jack auto-detection ● High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60 Hz ● RJ45/Ethernet - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 13
adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable) Support for security cable lock Support for Trust Platfom Module (TPM) Microsoft Windows 8.1 Standard End user replaceable - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 14
2 External component identification Display Item (1) (2) (3) (4) Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam Description Send and receive wireless signals to communicate with WLANs. Record sound. On: The webcam is in use. Records video and captures photographs. Some - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 15
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display 7 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 16
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 17
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the esc key. Returns you to the Start screen - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 18
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 19
(3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 11 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 20
Left side Item (1) Component Power button (2) Vents (2) (3) USB 2.0 port Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 21
guide, from the Start screen, type support, and then select the HP Support supports both audio-out (headphone) and audio-in (microphone). Controls speaker volume. To decrease speaker volume, press the - edge of the button. To increase speaker volume, press the + edge of the button. Left side 13 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 22
Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads optional memory ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. Connects an AC adapter. Attaches an optional security - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 23
Bottom Item (1) Component Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 24
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 25
Computer major components Computer major components 17 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 26
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21. TouchPad (includes cable): For use only on computer models equipped - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 27
UMA memory, and a non-Windows 8 operating system 769076-001 Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, , 1600-MHz): 8 GB 693374-005 4 GB 691740-005 2 GB 691739-005 Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 28
Item (12) (13) (14) (15) Component Spare part number 750-GB, 5400-rpm 752099-005 500-GB, 5400-rpm 683802-006 500-GB, 5400-rpm, Hybrid 8-GB 732000- - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 29
only on computer models in natural silver finish) and 768018-001 (for use only on computer models in vibrant red finish). Display panel 13.3-in, AG, HD, WLED, TouchScreen (includes display bezel) 768042-001 Display panel cable 768031-001 Webcam/microphone module (includes double-sided adhesive - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 30
4.5-mm) for use only on computer models equipped with an Intel processor 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models HP 14-in value sleeve HP HDMI-to-VGA adapter HP synaptics active pen HP USB external DVD-RW Drive Power cord (3-pin, black, 1.00-m): For use on - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 31
number 768020-001. 2-GB memory module (PCL3, 12800, 1600-MHz) 4-GB memory module (PCL3, 12800, 1600-MHz) 8-GB memory module (PCL3, 12800, 1600-MHz) HP HDMI-to-VGA adapter Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 32
India (3-pin, black, 1.00-m) 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable) 1-TB, 5400-rpm, SATA, 7.0-mm hard drive (does not on computer models equipped with an Intel processor) System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 33
-141 767823-151 767823-161 767823-171 767823-211 767823-251 767823-261 767823-271 767823-A41 Description System board equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 34
Spare part number 767823-B31 767823-BA1 767823-BB1 767823-BG1 767823-DB1 767823-DH1 767823-FL1 768009-001 768011-001 768012-001 768015-001 768016-001 768018-001 768019-001 768020-001 768021-001 768022-001 768024-001 768029-001 768030-001 768031-001 768033-001 768036-001 768037-001 768038-001 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 35
784139-001 Description Webcam/microphone module (includes double-sided adhesive) Screw Kit 13.3-in, AG, HD, WLED, TouchScreen display panel (includes display bezel) Kit (for use only on computer models equipped with an Intel processor) HP 14-in value sleeve 256-GB, SATA-3, multi-level cell, solid- - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 36
Spare part number 785448-001 785449-001 785450-001 785451-001 Description Bottom cover in vibrant red finish for use only on computer models equipped with an Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter in Europe, the Middle East, and Africa Bottom cover in natural - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 37
procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 38
work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 39
strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. ● Keep - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 41
Authorized Service Provider only components. Components described in this chapter should only be accessed by an authorized service provider. on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 42
Keyboard/top cover For use in country or region Spare part number For use in country or region Spare part number For use on all computer models: For use in Canada 767823-DB1 For use in the Netherlands 767823-B31 For use in the Czech Republic and Slovakia 767823-FL1 For use in Russia 767823 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 43
the three screw covers (2). The computer rear feet and the screw covers are included in the Rubber Kit, spare part number 768044-001. 5. Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to the bottom cover. 6. Turn the computer right side up, with the front toward you - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 44
7. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved. 8. Lift the front edge (1) of the keyboard/ - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 45
TouchPad NOTE: The TouchPad spare part kit includes the TouchPad cable. Description For use only on computer models equipped with an AMD processor For use only on computer models equipped with an Intel processor Spare part number 774393-001 783028-001 Before removing the TouchPad, follow these - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 46
then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). Remove the battery: 1. Disconnect the battery cable (1) from the system board. 2. Release the ZIF connector (2) to which the audio/USB board cable is attached, and then disconnect - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 47
. (The audio/USB board cable is attached to the battery with double-sided adhesive.) 4. Remove the two PM2.4×5.7 screws (4) that secure the battery to the bottom cover. 5. Lift the right side of the battery (5) until it rests at an angle. 6. Remove the battery (6) by sliding it up and to the right - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 48
unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). Remove the hard drive: 1. Release the ZIF connector (1) to which the hard drive cable is attached, and - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 49
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 50
the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 51
the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). Remove the audio/USB board: 1. Release the ZIF connector (1) to which the audio/USB board cable is attached - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 52
high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 53
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 38). 6. Remove the audio/USB board (see Audio/USB board on page 43). Speakers 45 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 54
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Remove the battery (see Battery on page 38). 46 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 55
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). Display assembly 47 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 56
Remove the display assembly: 1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 57
6. Remove the display assembly (3). 7. If it is necessary to replace the display panel or any of the display assembly internal components: a. Remove the display bezel screw covers (1). The screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use only on computer models in - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 58
b. Remove the two Phillips PM1.9×3.0 screws (2) that secure the display panel to the display assembly. 8. Release the top edge of the display panel (1) by pulling it away from the back cover. 9. Release the display panel cable (2) from the left display hinge. 50 Chapter 5 Removal and replacement - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 59
10. Release the display TouchScreen cable (3) from the right display hinge. 11. Remove the display panel. The display panel is available using spare part number 768042-001. 12. If it is necessary to replace the webcam/microphone module: CAUTION: Before turning the display panel upside down, make - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 60
(2) from the webcam/ microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 768040-001. 13. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 61
e. Remove the display panel cable (4). The display panel cable is available using spare part number 768031-001. 14. If it is necessary to replace the display hinges: a. Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to the display back cover. b. Remove the three Phillips PM2 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 62
15. If it is necessary to replace the display hinge covers: a. Remove the Phillips PM1.9×5.5 screw (1) that secures the display hinge cover to the display hinge. b. Remove the display hinge cover (2). The display hinge covers are available using spare part numbers 768038-001 (in natural silver - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 63
and then unplugging the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34). 5. Disconnect the battery cable from the system board (see Battery on page 38). 6. Remove the display assembly (see Display assembly on page 47). Power connector cable 55 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 64
70-GHz) processor (1600MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Standard operating system 767820-501 Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and a non-Windows 8 operating system 767820 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 65
the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 38) b. WLAN module (see WLAN module on page 41) c. Fan (see Fan on page 44) d. Audio/USB board (see Audio/USB board - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 66
4. Remove the six Phillips PM2.4×5.7 screws (4) that secure the system board to the bottom cover. 5. Flex the left side of the bottom cover (1) until the heat sink has clearance for release. 6. Lift the left side of the heat sink (2) and system board until it rests at an angle. 7. Remove the heat - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 67
the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 38) b. WLAN module (see WLAN module on page 41) c. Fan (see Fan on page 44) d. Audio/USB board (see Audio/USB board - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 68
sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. 60 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 69
the AC adapter from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 34), and then remove the following components: a. Battery (see Battery on page 38) b. WLAN module (see WLAN module on page 41) c. Fan (see Fan on page 44) d. Audio/USB board (see Audio/USB board - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 70
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 62 Chapter 5 Removal and replacement procedures - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 71
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 72
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 73
Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 74
7 Specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1. - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 75
create HP Recovery media. This step creates a backup of the HP Recovery partition corrupted or has been replaced. HP Recovery media you create will provide system and all hardware-related drivers and software, but not other was installed at the factory. See Creating HP Recovery media on page 68. 2. - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 76
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 77
screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 78
select models only)-Reinstalls the operating system and all hardware- related drivers and software, but not other software applications. ● Factory Reset- from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 79
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 80
partition, create HP Recovery media; see Creating HP Recovery media on page 68. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 72 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 81
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 82
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 83
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 84
removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset, product - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 85
, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 - HP Pavilion 13-a013cl | HP Pavilion x360 Convertible PC Maintenance and Service - Page 86
TouchPad zone 11 transporting guidelines 31 U USB 2.0 port 12 USB 3.0 port 14 V vents 12, 15 video, product description 3 volume button 13 W webcam light 6 webcam, location 6 webcam/microphone module removal 51 spare part number 21, 27, 52 Windows button 7 Windows key 9 wireless antenna location 6
HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.