HP Pavilion 14-bk000 User Guide
HP Pavilion 14-bk000 Manual
 |
View all HP Pavilion 14-bk000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion 14-bk000 manual content summary:
- HP Pavilion 14-bk000 | User Guide - Page 1
User Guide - HP Pavilion 14-bk000 | User Guide - Page 2
://www.microsoft.com for details. To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any - HP Pavilion 14-bk000 | User Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion 14-bk000 | User Guide - Page 4
iv Safety warning notice - HP Pavilion 14-bk000 | User Guide - Page 5
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor - HP Pavilion 14-bk000 | User Guide - Page 6
vi Processor configuration setting (select products only) - HP Pavilion 14-bk000 | User Guide - Page 7
a wireless network ...20 Using the wireless controls ...20 Airplane mode key ...20 Operating system controls 20 Connecting to a WLAN ...21 Using HP Mobile Broadband (select products only 22 Using GPS (select products only) ...22 Using Bluetooth wireless devices (select products only 22 Connecting - HP Pavilion 14-bk000 | User Guide - Page 8
Shutting down (turning off) the computer ...34 Using the Power icon and Power Options ...35 Running on battery power ...35 Using HP Fast Charge (select products only 35 Displaying battery charge ...36 Finding battery information in HP Support Assistant (select products only 36 Conserving battery - HP Pavilion 14-bk000 | User Guide - Page 9
products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update ...48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB - HP Pavilion 14-bk000 | User Guide - Page 10
the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13 Electrostatic Discharge ...58 14 Accessibility ...59 Supported assistive technologies ...59 Contacting support ...59 Index ...60 x - HP Pavilion 14-bk000 | User Guide - Page 11
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and - HP Pavilion 14-bk000 | User Guide - Page 12
Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center - HP Pavilion 14-bk000 | User Guide - Page 13
Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. More HP resources 3 - HP Pavilion 14-bk000 | User Guide - Page 14
select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the - HP Pavilion 14-bk000 | User Guide - Page 15
and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about - HP Pavilion 14-bk000 | User Guide - Page 16
Description ● Off: The battery is not charging. Connects an AC adapter. Component (1) Memory card reader (2) Power light (3) Drive light (4) USB Type-C port with HP Sleep and Charge Description Reads optional memory cards that enable you to store, manage, share, or access information - HP Pavilion 14-bk000 | User Guide - Page 17
Component (5) USB 3.x port with HP Sleep and Charge (6) HDMI port (7) RJ-45 (network) jack/status lights (8) AC adapter and battery light (9) Power connector Description Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges products such as a - HP Pavilion 14-bk000 | User Guide - Page 18
Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a - HP Pavilion 14-bk000 | User Guide - Page 19
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 9 - HP Pavilion 14-bk000 | User Guide - Page 20
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 10 Chapter 2 Getting to know your computer - HP Pavilion 14-bk000 | User Guide - Page 21
Keyboard area TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 29. Functions like - HP Pavilion 14-bk000 | User Guide - Page 22
to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on - HP Pavilion 14-bk000 | User Guide - Page 23
to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on - HP Pavilion 14-bk000 | User Guide - Page 24
to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the - HP Pavilion 14-bk000 | User Guide - Page 25
Power Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. ▲ Right-click the Power icon, and then select Power - HP Pavilion 14-bk000 | User Guide - Page 26
Special keys NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination - HP Pavilion 14-bk000 | User Guide - Page 27
display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume - HP Pavilion 14-bk000 | User Guide - Page 28
you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service - HP Pavilion 14-bk000 | User Guide - Page 29
support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) Component (1) HP - HP Pavilion 14-bk000 | User Guide - Page 30
router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity the factory. The wireless light indicates the overall power state of your wireless devices, not the status to a network, and diagnose and repair network problems. To use operating system controls: 1. Type - HP Pavilion 14-bk000 | User Guide - Page 31
network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete - HP Pavilion 14-bk000 | User Guide - Page 32
Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used make the selection for location. 2. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select - HP Pavilion 14-bk000 | User Guide - Page 33
is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. between your mobile device and computer. NOTE: Before setting up and using HP Orbit, make sure your computer and mobile device are connected to the same - HP Pavilion 14-bk000 | User Guide - Page 34
Orbit Canvas on your computer, and then follow the on-screen instructions. When the transfer is complete, the file appears on HP Orbit Canvas on your mobile device. For more information about using HP Orbit, refer to the HP Orbit software Help. NOTE: Help is not available in all languages. 1. Open - HP Pavilion 14-bk000 | User Guide - Page 35
HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful the device manufacturer's instructions. To connect high-definition select HP Help and Support, and then select HP Documentation - HP Pavilion 14-bk000 | User Guide - Page 36
panel specific to your system. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite . Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using - HP Pavilion 14-bk000 | User Guide - Page 37
Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to - HP Pavilion 14-bk000 | User Guide - Page 38
: ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. 28 Chapter 4 Enjoying entertainment features - HP Pavilion 14-bk000 | User Guide - Page 39
5 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick - HP Pavilion 14-bk000 | User Guide - Page 40
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving - HP Pavilion 14-bk000 | User Guide - Page 41
Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open - HP Pavilion 14-bk000 | User Guide - Page 42
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and - HP Pavilion 14-bk000 | User Guide - Page 43
user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting - HP Pavilion 14-bk000 | User Guide - Page 44
that you enabled in step 3. ▲ To exit Hibernation, briefly press the power button. NOTE: If you have set a password to be required on exiting Shut down the computer when it will be unused and disconnected from external power for an extended period. The recommended procedure is to use the Windows Shut - HP Pavilion 14-bk000 | User Guide - Page 45
battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external - HP Pavilion 14-bk000 | User Guide - Page 46
To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon . Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the - HP Pavilion 14-bk000 | User Guide - Page 47
My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. . Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the - HP Pavilion 14-bk000 | User Guide - Page 48
while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When - HP Pavilion 14-bk000 | User Guide - Page 49
select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to - HP Pavilion 14-bk000 | User Guide - Page 50
you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and - HP Pavilion 14-bk000 | User Guide - Page 51
or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface - HP Pavilion 14-bk000 | User Guide - Page 52
internationally, follow these suggestions: - Check the computer-related customs regulations for each country or region on your itinerary. - Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING - HP Pavilion 14-bk000 | User Guide - Page 53
be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may and numbers. ● Before you send your computer for service, back up your files, delete confidential files, : ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - HP Pavilion 14-bk000 | User Guide - Page 54
administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can then select Sign-in options. 2. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your - HP Pavilion 14-bk000 | User Guide - Page 55
. For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and - HP Pavilion 14-bk000 | User Guide - Page 56
options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, - HP Pavilion 14-bk000 | User Guide - Page 57
and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant - HP Pavilion 14-bk000 | User Guide - Page 58
and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it - HP Pavilion 14-bk000 | User Guide - Page 59
. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on - HP Pavilion 14-bk000 | User Guide - Page 60
Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download - HP Pavilion 14-bk000 | User Guide - Page 61
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP Pavilion 14-bk000 | User Guide - Page 62
the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the recovery media. - The creation process - HP Pavilion 14-bk000 | User Guide - Page 63
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP Pavilion 14-bk000 | User Guide - Page 64
the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: ● Turn on or restart the tablet Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP - HP Pavilion 14-bk000 | User Guide - Page 65
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 55 - HP Pavilion 14-bk000 | User Guide - Page 66
and current for your computer is located on the regulatory label. Input power Operating voltage and current DC plug of external HP power supply (select products only) Rating 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 - HP Pavilion 14-bk000 | User Guide - Page 67
Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to - HP Pavilion 14-bk000 | User Guide - Page 68
components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until - HP Pavilion 14-bk000 | User Guide - Page 69
and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide - HP Pavilion 14-bk000 | User Guide - Page 70
IMEI number 22 MEID number 22 HP Orbit 23 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 46 F factory-sealed battery - HP Pavilion 14-bk000 | User Guide - Page 71
Setup Utility (BIOS) 44 Windows 43 ports HDMI 5, 7, 26 Miracast 28 USB 3.x SuperSpeed 8 USB 3.x with HP Sleep and Charge 7 USB Type-C 3.x charging 5 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 14, 15 power connector, identifying 6, 7 Power icon, using - HP Pavilion 14-bk000 | User Guide - Page 72
7 USB 3.x SuperSpeed ports, identifying 8 USB Type-C 3.x charging port, identifying 5 USB Type-C port with HP Sleep and Charge, identifying 6 using external power 37 using passwords 43 using Power icon 35 using power settings 35 using sound settings 26 using the keyboard and optional mouse 32 using
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
 |
 |
User Guide