HP Pavilion 15-au100 User Guide

HP Pavilion 15-au100 Manual

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  • HP Pavilion 15-au100 | User Guide - Page 1
    User Guide
  • HP Pavilion 15-au100 | User Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11
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    on battery power ...32 Using HP Fast Charge (select products only 32 Displaying battery charge ...33 Finding battery information in HP Support Assistant (select products only 33 Conserving battery power ...33 Identifying low battery levels ...33 Resolving a low battery level ...34 Resolving a low
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    Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an
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    Installing HP PC Hardware Diagnostics Windows 47 Using HP PC Hardware Diagnostics UEFI ...47 Starting HP PC Hardware Diagnostics UEFI 48 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 48 Downloading the latest HP PC Hardware Diagnostics UEFI version 48 Downloading HP PC
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    Kingdom ...63 Australia ...63 Worldwide ...63 Useful accessibility resources and links ...64 Organizations ...64 Educational institutions ...64 Other disability resources ...64 HP links ...64 Contacting support ...65 Index ...66 xi
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    xii
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    1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and
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    features HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
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    Right side Component (1) Memory card reader (2) Drive light (3) USB SuperSpeed port (4) HDMI port (5) RJ-45 (network) jack/status lights (6) Power connector (7) AC adapter and battery light 4 Chapter 2 Getting to know your computer Description Reads optional memory cards that enable
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    Component Description ● Off: The battery is not charging. Right side 5
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    , earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 7
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    Keyboard area TouchPad Component (1) TouchPad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 26. Textured area that
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Button and speaker Component (1) Power button (2) Speaker Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (
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    Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. ▲ To use an action key, press and hold the key. Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or
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    Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Keyboard area 13
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    Bottom Component Vents (3) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 Chapter 2 Getting to know your
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    Rear Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear 15
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    computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the serial
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    Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been
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    system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or
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    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
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    Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's network, gives you device from the list, and then follow the on-screen instructions. 20 Chapter 3 Connecting to a network
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    NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
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    To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. You can connect wired headphones
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    document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone on the computer, using the correct cable. Follow the device manufacturer's instructions. Connecting video devices using an HDMI cable (select products only) NOTE:
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    select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps
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    : ▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen instructions. Using video 25
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    5 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open
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    One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and
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    of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 31. Initiating and exiting Sleep You can initiate Sleep in
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● If
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    Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery
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    charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external
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    run more efficiently. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
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    when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the
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    CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol
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    applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. ● If you are traveling internationally, follow these suggestions: ● Check the computer-related customs regulations for each country or region on your itinerary. ● Check the
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select
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    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
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    a password, select Add. 3. Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set up a PIN. NOTE: The PIN more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select
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    on your computer should be regularly updated to correct security problems and improve software performance. CAUTION: Microsoft sends out alerts updates, select Advanced options, and then follow the on-screen instructions. Using HP Device as a Service (HP DaaS) (select products only) HP DaaS is a
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    information regarding installing and troubleshooting the file. Determining the . ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    file was downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code. NOTE: To
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    The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics
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    product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 50 Chapter 10 Using HP PC Hardware Diagnostics
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    tools. To create a backup: 1. Select Start, select Settings, and then select Update & Security. 2. Select Backup, and then follow the on-screen instructions. Restoring and recovering Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its
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    to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of
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    Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and the original factory state: ● Resolving problems with preinstalled applications or drivers-To correct a problem with a preinstalled application or driver:
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    support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. 54 Chapter 11 Backing
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    and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to
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    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
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    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their implementation improve assistive technology relevant to our products and services. ● Support and contribute to industry standards and guidelines for accessibility
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    joined to participate with other organizations to advance the field of accessibility. This commitment supports our company's accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong
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    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
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    FCC and documented as 47 CFR Part 14 and Part 79. ● FCC Guide on the CVAA Other U.S. legislation and initiatives ● Americans with Disabilities Act ( organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has
  • HP Pavilion 15-au100 | User Guide - Page 75
    teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain." ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further
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    (Americans with Disabilities Act) Technical Assistance Program ● Business & Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable ● U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety
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    (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: ● Call (888) 259-5707 Monday through Friday, 6 a.m. to
  • HP Pavilion 15-au100 | User Guide - Page 78
    connector, power 4 control zone 8 corporate WLAN connection 19 critical battery level 33 customer support, accessibility 65 D Disk Cleanup software 36 Disk Defragmenter software 36 display components 7 drive 36 HP Assistive Policy 59 HP Device as a Service (HP DaaS) 43 HP Fast Charge 32 66 Index
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    46 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery 11 L labels Bluetooth 17 regulatory 17 serial number 16 service 16 wireless certification 17 WLAN 17 left control zone, identifying HP Recovery partition 53 media 55 starting 54 supported discs 52 system 54 USB flash drive
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    , identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the using 11 standards and legislation, accessibility 61 stop action key 12 supported discs, recovery 52 switch screen image action key 12 system recovery
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User Guide