HP Pavilion 15-cs0000 Maintenance and Service Guide

HP Pavilion 15-cs0000 Manual

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  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP Pavilion 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Fourth Edition: February 2019 First Edition: May 2018 Document Part Number: L19436-004 Product notice This user guide
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 3
    Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
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    Power button, speakers, and vent ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...16 3 Illustrated parts catalog ...18 Computer components replacement procedures preliminary requirements 29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors
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    5 Removal and replacement procedures for authorized service provider parts 34 Component replacement procedures ...34 82 Installing HP PC Hardware Diagnostics Windows 82 Using HP PC Hardware Diagnostics UEFI ...82 Starting HP PC Hardware Diagnostics UEFI 83 Downloading HP PC Hardware Diagnostics
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 7
    select products only 84 Downloading Remote HP PC Hardware Diagnostics UEFI 84 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 84 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...84 Customizing Remote HP PC Hardware Diagnostics UEFI settings 84
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    viii
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 9
    Name HP Pavilion 15 Laptop PC Model numbers: 15-cs0000 - 15-cs0999; 15-cs1000 - 15-cs1999; 15-cs2000 - 15-cs2999 15 W) Graphics Support for HD decode, DX12, and high-definition multimedia interface (HDMI) Supports Optimus (select products only) Supports GPS (GPU Performance Scaling) Supports
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 10
    NVIDIA GeForce MX130 with up to 2 GB of discrete video memory Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio, Storage Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models only) Support for solid-state drive + hard drive (select products only) Support for
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 11
    Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression Audio Audio brand: B&O Audio control panel: B&O Audio Control Supports HP Audio Boost Dual speakers RJ-45 (network) Integrated 10/100/1000 NIC jack Sensors Accelerometer (select products only
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    TrackPad gestures Taps enabled as default Power requirements Battery 4-cell, 68 Whr, prismatic/polymer battery (select models only) 3-cell, 41 Whr, prismatic/polymer battery Supports battery fast charge AC adapter 120 W HP Smart AC adapter with power cord 4 Chapter 1 Product description
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 13
    power cord 45 W HP Smart AC adapter with power cord Power cord 1.0 m conventional power cord with a C5 connector 1.0 m conventional power cord with a C5 connector + Japan plug adapter Security Nano security cable slot U2F (Universal 2nd Factor Authentication) Support for Trusted Platform
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 14
    S 64 Value Web/Kiosk Windows 10 Home S 64 S Value QVC Windows 10 Pro 64 Windows 10 Pro 64 Web/Kiosk Windows 10 Pro 64 QVC Serviceability End user replaceable parts AC adapter 6 Chapter 1 Product description
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description (1) Memory card reader Reads
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    a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 17
    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 9
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 18
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 10 Chapter 2 Getting to know your computer
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 19
    Keyboard area TouchPad Table 2-5 TouchPad components and their descriptions Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an
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    Lights Table 2-6 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ●
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    Power button, speakers, and vent Table 2-7 Power button, speakers, and vent and their descriptions Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the
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    Special keys Table 2-8 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions
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    , a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Keyboard area 15
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    to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 25
    that most closely matches the service label on your computer. Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-12 Service label components Component (1) HP product name (2) Product ID (3) Serial
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 26
    3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components 18 Chapter 3
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 27
    Table 3-1 Computer major components and their descriptions Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 23. (2) Top cover with
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 28
    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Intel Core i7-8565U processor with 3 GB of GTX discrete video memory L46518-xx1 Intel Core i7-8565U processor with 4 GB of GTX 1050Ti discrete video memory L34172-xx1 Intel Core i7-8550U
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 29
    supported) L17365-005 Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005 Intel Dual Band Wireless-AC + Bluetooth 5 Combo Adapter (non-vPro) L22634-005 Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) L25889-005 (15
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 30
    Table 3-1 Computer major components and their descriptions (continued) Item Component 3-cell, 41 Whr (20) Bottom cover Natural silver Natural silver (on models equipped with GTX graphics) Pale gold Fog blue Warm gold (21) Rubber Foot Kit (includes Mylar screw cover): For use in natural
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 31
    Display assembly components Table 3-2 Display components and their descriptions Item Component (1) Display bezel For use on computer models equipped with a FHD infrared camera For use on computer models equipped with an HD non-infrared camera (2) IR camera/microphone module (includes display
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 32
    Table 3-2 Display components and their descriptions (continued) Item Component Spare part number (4) Display panel (includes display bezel adhesive and display rear cover adhesive): FHD, anti glare, SVA, non-touch L25331-001 FHD, anti glare, UWVA, non-touch L25332-001 FHD, anti glare, UWVA,
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 33
    Table 3-2 Display components and their descriptions (continued) Item Component ● Velvet burgundy ● Mineral silver ● Tranquil pink ● Ceramic white + natural silver ● Fog blue ● Warm gold For use in models with 300 nit display panels: ● Pale gold ● Ceramic white ● Sapphire blue ● Velvet burgundy ●
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 34
    Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component (1) Solid-state drives (M.2): 512 GB, PCIe 512 GB, PCIe, TLC 256 GB, SATA-3, TLC 256 GB, PCIe 128 GB, SATA-3, TLC Optane memory module, 16 GB, PCIe (2) Hard drives (does not include hard drive
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 35
    Cables Table 3-4 Cables and their descriptions Item Component (1) Memory card reader board cable (2) Memory card reader board cable on models equipped with GTX graphics (3) TouchPad cable (4) TouchPad cable (on models equipped with GTX graphics) (5) USB board cable (select models onbly)
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 36
    , 4.5-mm) 65 W AC adapter (non-PFC, S-3P, 4.5-mm) 65 W AC adapter (non-PFC, S-3P, 4.5-mm) for use in Argentina 45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina Power cord (C5 connector, 1.0 m): For use in Argentina For
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 37
    damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 39
    Event 55% 40% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V 15,000 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 40
    Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 41
    ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 42
    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 43
    ▲ Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover: 1. Remove the two rubber feet (1). The rubber feet are available using spare part number L23887-001 for natural silver models, L23888-001 for pale gold models, L51801-001 for fog blue models,
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 44
    bottom cover from the computer (2). 4. Remove the bottom cover (3). Reverse this procedure to install the bottom cover. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 45
    Battery Table 5-2 Battery description and part number Description 4-cell, 68 Whr, Li-ion battery 3-cell, 41 Whr, Li-ion battery Spare part number L32654-005 L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
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    3. Remove the battery from the computer (3). Reverse this procedure to install the battery. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 47
    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 48
    display bezel (4) from the display assembly. The display bezel is available using the following spare part numbers: 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 49
    ● L23909-001 - FHD infrared camera ● L23908-001 - HD non-infrared camera 9. If it is necessary to replace the camera/microphone module: a. Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 50
    to grasp the ends of the tape that secures the display panel to the display rear cover (1). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    nit panels. c. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on the keyboard. d. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. e. Lift the connector
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    Display panel connector tape is available in the Miscellaneous Parts Kit using spare part number L28015-001. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 53
    11. If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them. Hinge covers are available using spare part number L23913-001 for pale gold models, L23914-001 for natural silver models, L51803-001 for fog blue models, and L51804-001 for warm gold models. 12. If
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 54
    bottom edge of the display back cover. c. Remove the display panel cable (3). Models with an IR camera 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 55
    d. Models with an HD camera The display panel cable is available using the following spare part numbers: L23903-001 - non-touch display assembly and an HD camera L23904-001 - non-touch display assembly and an infrared camera L23905-001 - touch display assembly and an HD camera L23906-001 - touch
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 56
    the right speaker (2). 3. Disconnect the display cable from the system board ZIF connector (3). 4. Remove the left speaker (4). 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    the display from the computer (3). NOTE: If it is necessary to replace the display bezel or any of the display assembly subcomponents, please see the instructions above. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 49
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    . 3. Lift the inside of the hard drive up (3), and then remove the hard drive from the computer (4). 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1), remove the two Phillips M3.0 × 3.0 screws (2), remove the metal bracket (3), and then disconnect the hard drive cable (4). Reverse this procedure to reassemble and install the hard drive.
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    a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly tilts up.) 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures 53
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    pulling it away from the socket. Reverse this procedure to reassemble and install the solid-state drive. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Table 5-6 Optane memory module description and
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 64
    module after removal, place it in an electrostatic-safe container. Reverse this procedure to install a memory module. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Memory card reader board Table 5-8 Memory card reader board description and part number Description Memory card reader board Memory card reader board cable Memory card reader board cable on models equipped with GTX graphics Spare part number L23890-001 L23891-001 L41586-001 Before removing the
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    3. Remove the board from the computer (3). Reverse this procedure to install the memory card reader board. 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    USB board (select products only) Table 5-9 USB board description and part number Description USB board USB board cable Spare part number L23896-001 L23901-001 NOTE: On models equipped with GTX graphics, the USB board is soldered on to the system board, and cannot be removed. Before removing the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 68
    on top of the screws (2). 5. Lift the keyboard cable up so you can access the TouchPad screws (3). 60 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 69
    6. Remove the three Phillips M2.0 × 2.0 broadhead screws (4) that secure the TouchPad to the computer. 7. Remove the TouchPad from the computer (5). Remove the TouchPad on models equipped with GTX graphics: 1. Remove the three Phillips M2.0 × 2.5 screws (1) that secure the TouchPad bracket to the
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    TouchPad to the computer. 7. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Lock bracket Table 5-11 Lock bracket description and part number Description Lock bracket Spare part number L23902-001 Before removing the lock bracket, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 72
    2. Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 73
    Fan(s) Table 5-12 Fan description and part number Description Fans for use in models with discrete graphics memory Fans for use in models with discrete graphics memory (on models equipped with GTX graphics) Fan for use in models with UMA graphics memory Spare part number L23895-001 L35338-001
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    fans to the computer. 3. Remove the fans from the computer (3). Reverse this procedure to install the fan(s). 66 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 75
    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-13 Heat sink description and part number Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23897-001 Heat sink for use only
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 76
    4. Remove the heat sink (2). On models equipped with GTX graphics, follow these instructions to remove the heat sink: 1. In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.5 screws (1) that secure the heat sink to
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 77
    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Discrete memory: Thermal paste (1), (2), and
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 78
    -xx1 L37245-xx1 L50262-xx1 L22822-xx1 L22821-xx1 L50261-xx1 L22824-xx1 L34169-xx1 L22823-xx1 70 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the bottom cover (see Bottom cover on page 34), and then remove the following components: a. Battery (see Battery on page 37) b. Solid-state drive (see
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 80
    connector cable (2) Memory card reader board cable (3) Backlight cable (4) Keyboard cable (5) TouchPad cable (6) Speaker cable (7) Display cable 72 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer. 3. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer. 4. Lift the system board out of the computer (3). Reverse this procedure to install the system board.
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    Speakers Table 5-15 Speaker description and part number Description Speakers (includes cable) Speakers (on models equipped with GTX graphics) ( M2.0 × 4.0 screw (2) that secures the right speaker to the computer. 74 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Lift the speakers up (3). 4. Release the speaker cable from the retention clips and routing channel built into the computer (4). Reverse this procedure to install the speakers. Component replacement procedures 75
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    board (1). 3. Release the cable from the retention clips and routing channel built into the computer and speaker (2). 76 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. Remove the power connector cable from the computer (3). Reverse this procedure to install the power connector cable. Component replacement procedures 77
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    Turkey United Kingdom United States Spare part number -BA1 -AD1 -071 -BG1 -AB1 -281 -141 -031 -001 78 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 88
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    scan the code and then follow the on- screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 90
    instructions. Using HP PC problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware
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    results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 94
    flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." 86 Chapter 8 Backing up, restoring, and recovering
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 95
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 96
    to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 97
    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 98
    be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 99
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 100
    , spare part numbers 28 action keys airplane mode 16 help 15 identifying 14, 15 keyboard backlight 15 mute 16 next track 15 pause 15 play 15 privacy screen 15 screen brightness 15 speaker volume 15 stop 15 switch screen image 15 using 15 airplane mode key 16 antenna removal 47 spare part number 24
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 101
    HP PC Hardware Diagnostics Windows downloading 81 installing 82 using 81 HP Recovery Manager correcting boot problems 87 HP Recovery media recovery 87 regulatory 17 serial number 16 service spare part number 78 keyboard backlight action key 15 keyboard, product description 4 keyboard/top cover spare
  • HP Pavilion 15-cs0000 | Maintenance and Service Guide - Page 102
    label 17 wireless certification labels 17 Remote HP PC Hardware Diagnostics UEFI settings customizing 84 using serviceability, product description 6 slots memory card reader 7 security cable 7 solid-state drive product description 2 removal 54 spare part numbers 21, 54 speaker volume action keys 15
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Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.