HP Pavilion 16 Maintenance and Service Guide

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  • HP Pavilion 16 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Customer Self-Repair Parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement
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    iv Important Notice about Customer Self-Repair Parts
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    vi Safety warning notice
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    subcomponents ...17 Cables ...19 Miscellaneous parts ...19 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...23 Workstation guidelines ...24 Electrostatic discharge
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    32 Hard drive ...33 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Battery ...37 WLAN creating recovery media 65 Using Windows tools ...65 Using the HP Cloud Recovery Download Tool to create recovery media (select products
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    Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 69 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 70 Downloading HP PC Hardware Diagnostics Windows 70 Downloading the
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    x
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    Product Name HP Pavilion Gaming 16 Laptop PC Model number: 16-a000 CTO 1650 with up to 4 GB of dedicated video memory NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory Supports Optimus™ Supports HD Decode, DX12, and HDMI Supports GPS (GPU Performance Scaling) Supports
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    GB, PCIe, TLC ● 256 GB, PCIe, value ● 256 GB, PCIe-3 × 2 × 2 + 16 GB 3D Xpoint Optane memory ● 128 GB, PCIe, TLC Dual storage configurations 256 GB, PCIe, TLC Audio control panel:: B & O Audio Control Support for HP Audio Boost Dual speakers HP TrueVision HD Camera: indicator LED, USB 2.0,
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    3 cell, 52.5 Whr, polymer polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 200 W, slim barrel, PFC, 4.5 mm 150 W, slim barrel, PFC, 4.5 mm 135 W, slim barrel, PFC, 4.5 mm Power cord C5, 1 m C13, 1.0 m Security Supports Trusted Platform Module (TPM) 2.0, firmware based
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    Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 FreeDos 3.0 Serviceability End user replaceable parts AC adapter Memory module Solid-state drive Hard drive 4 Chapter 1 Product description
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device
  • HP Pavilion 16 | Maintenance and Service Guide - Page 16
    -side components and their descriptions (continued) Component Description (3) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (4) USB Type-C SuperSpeed port and DisplayPort™ Connects a USB device, provides high
  • HP Pavilion 16 | Maintenance and Service Guide - Page 17
    is charging. ● Off: The battery is not charging. (3) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and charges small the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits
  • HP Pavilion 16 | Maintenance and Service Guide - Page 18
    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad settings Use the illustration and table to
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    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Lights Use the illustration and table to identify the lights on the computer. Keyboard area 9
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    Table 2-5 Lights and their descriptions Component (1) Power light (2) Caps lock light (2) Mute light Description ● On: The computer is on. ● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other
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    Table 2-6 Button and its description (continued) Component (2) Speakers (2) Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has
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    Table 2-7 Special keys and their descriptions (continued) Component (5) num lock key (6) Integrated numeric keypad Description Alternates between the navigational and numeric functions on the integrated numeric keypad. A separate keypad to the right of the alphabet keyboard. When num lock is
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    that you might need when you troubleshoot system problems or travel internationally with the computer. support. Your service label information order may vary by country and might not include the wording "Model" due to the country regulation. Table 2-10 Service label components Component (1) HP
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    14 Chapter 2 Components
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP Pavilion 16 | Maintenance and Service Guide - Page 26
    -001. For use in models with RTX 2060 and GTX 1660Ti graphics For use in models with GTX 1650Ti/1650 graphics For use in models with GTX 1050 graphics (7) Power connector cable For use in 200 W models For -xx1 M09550-xx1 M04832-xx1 M02034-xx1 M02033-xx1 16 Chapter 3 Illustrated parts catalog
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    is available as spare part number M02048-001. Acid green Ultra violet Ghose white (13) Battery (3 cell, 52 Whr) (14) Speakers (15) RJ-45 door (16) Bottom cover Ghost white Acid green/ultra violet Spare part number M02032-xx1 xxxxxx-001 L44796-005 L57250-005 L85348-005 L85360-005 L85364-005
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    Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel (2) Display panel NOTE: Display panel adhesive is available as spare part number M03601-001. 250 nits 300 nits, 60 Hz 300 nits, 144 Hz (3) Hinges (left and right) (4) Camera module (5) Display/
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    part descriptions and part numbers Component Smart AC adapters (PRF, slim, 4.5 mm) 200 W 150 W 135 W Screw Kit HP USB External DVD-RW Drive HDMI-to-VGA Adapter HP Pavilion 400 Gaming Headset Spare part number M02049-001 M02048-001 M02050-001 L72703-001 L72704-001 Spare part number L00818-850 L32661
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component HP Pavilion 400 Gaming GC Mouse 200 HP Pavilion 300 Mouse Pad Power cords (C5, 1.0 m) Argentina Australia Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Israel
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Thailand The United Kingdom Spare part number L22338-001 L22332-001 Miscellaneous parts 21
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    22 Chapter 3 Illustrated parts catalog
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 34
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
  • HP Pavilion 16 | Maintenance and Service Guide - Page 35
    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 36
    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape
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    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
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    28 Chapter 4 Removal and replacement procedures preliminary requirements
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    For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 16 screws when you service Customer Self-Repair parts. Make special
  • HP Pavilion 16 | Maintenance and Service Guide - Page 40
    1. Remove the four Phillips M2.5 × 3.0 screws (1) and the four Phillips M2.5 × 12.0 screws (2) that secure the bottom cover to the computer. 2. Along the bottom edge of the computer, insert a nonmarking, nonconductive tool between the bottom cover and the computer (1), and then pull the tool along
  • HP Pavilion 16 | Maintenance and Service Guide - Page 41
    1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3. Disconnect the battery cable from the system board (see Battery on page 37). If you are replacing a memory module, remove the existing memory module: ▲ Spread
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    GB, PCIe, TLC 512 GB, PCIe, value 512 GB, PCIe + 32 GB Optane memory 256 GB, PCIe, TLC 256 GB, PCIe, value 256 GB, PCIe + 16 GB Optane memory 128 GB, PCIe Solid-state drive protective shielding Spare part number L85348-005 L85360-005 L85364-005 L85366-005 L85350-005 L85354
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    1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive assembly to the computer. 2. Lift the drive assembly up (2), and then pull it away from the socket to remove it (3). 3. A thermal pad installed on the drive secures the drive to the bracket. To separate the drive from the bracket,
  • HP Pavilion 16 | Maintenance and Service Guide - Page 44
    Table 5-4 Hard drive, hard drive bracket and hard drive cable descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm L06427-855 Hard drive cable M02050-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation
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    3. Disconnect the cable from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 35
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    36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 52 screws when you service the parts described in this chapter
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    battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source part number L44796-005 L57250-005 38 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 50
    (1) that secure the bracket, and then remove the bracket from the top of the RJ-45 door (2). 40 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    2. Use a tool (3) to release the door from the computer (4). To install the RJ-45 door: 1. Install the spring over the post (1). 2. Flex the bottom cover on both sides of the RJ-45 door slot (2), and then insert the door into the slot (3). 3. Place the bracket on top of the door (4), and then
  • HP Pavilion 16 | Maintenance and Service Guide - Page 52
    to the computer. 3. Remove the board from the computer (3). Reverse this procedure to install the USB board. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Fans To remove the fans, use this procedure and illustration. Table 6-5 Fan descriptions and part numbers Description Fans Spare part number L72702-001 Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 54
    with RTX 2060 and GTX 1660Ti graphics Heat sink for use in models with GTX 1650Ti/1650 graphics Heat sink for use in GTX 1050 graphics Heat sink thermal pads Spare part number heat sink from the computer (4). 44 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    the replacement thermal material locations. Thermal paste is used on the system board components (1), (3) and on the heat sink areas (2), (4) that service them. Reverse this procedure to install the heat sink. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-7 Touchpad
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    four Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer. 7. Remove the touchpad from the computer (5). 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Reverse this procedure to install the touchpad. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-8 Power connector cable description and part number Description Power connector for use in 200 W models Power connector for use in 150 W and 135 W
  • HP Pavilion 16 | Maintenance and Service Guide - Page 58
    with GeForce GTX 1650Ti, 4 GB discrete graphics Intel Core i5-10300H processor with GeForce GTX 1650, 4 GB discrete graphics Intel Core i5-10300H processor with GeForce GTX 1050, 3 GB ● Hard drive cable (6) 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    ● Battery cable (ZIF) (7) ● Touchpad cable (ZIF) (8) ● Keyboard cable (ZIF) (9) 2. Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer. Component replacement procedures 49
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    speaker to the computer. 2. Remove the cable from the clips in the speaker near the hard drive (2). 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Remove the speakers from the computer (3). Reverse this procedure to install the speakers. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: Spare parts are available for display assemblies only at the subcomponent level. Before
  • HP Pavilion 16 | Maintenance and Service Guide - Page 62
    to the computer. 5. Separate the display from the computer (2). 6. If you need to replace display assembly subcomponents: 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    a. Insert a flat tool between the bezel and the display to release the bezel (1). b. Flex the top (2), left and right sides (3), and bottom of the bezel (4) to release it. c. Remove the bezel from the display (5). The bezel is available as spare part number M02047-001. 7. If you need to remove the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 64
    is available as spare part number M03601-001. c. Disconnect the cable from the panel (1). d. Remove the panel (2). 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    9. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), and then remove the cable (2). Display panel cables are available as the following spare part numbers: M02051-001: 60 Hz display panels M02052-001: 144 Hz display panels 10. If you need
  • HP Pavilion 16 | Maintenance and Service Guide - Page 66
    hinges from the display back cover (3). The display hinges are available as spare part number M02054-001. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    11. If you need to remove the antenna cables, peel the antennas off the inside of the display back cover (1), and then remove the antennas and cables (2). Antenna cables are available as spare part number M02041-001. Display back covers are available as spare part number M02042-001 for acid green
  • HP Pavilion 16 | Maintenance and Service Guide - Page 68
    use in country or region Solvenia South Korea Spain Switzerland Spare part number -BA1 -AD1 -071 -BG1 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Table 6-12 Spare part country codes (continued) For use in country or region Spare part For use in country or number region Czech Republic/Slovakia -FL1 Japan Denmark, Finland, and Norway -DH1 The Netherlands French Canada -DB1 Northern Africa France -051 Portugal Germany -041
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    60 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP Pavilion 16 | Maintenance and Service Guide - Page 72
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS) 63
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    64 Chapter 7 Using Setup Utility (BIOS)
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    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 77
    of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 67
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    68 Chapter 8 Backing up, restoring, and recovering
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    the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware
  • HP Pavilion 16 | Maintenance and Service Guide - Page 80
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP Pavilion 16 | Maintenance and Service Guide - Page 81
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP Pavilion 16 | Maintenance and Service Guide - Page 82
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Pavilion 16 | Maintenance and Service Guide - Page 83
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP Pavilion 16 | Maintenance and Service Guide - Page 84
    74 Chapter 9 Using HP PC Hardware Diagnostics
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    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide
  • HP Pavilion 16 | Maintenance and Service Guide - Page 86
    Antiglare Brightness 250 nits (45% NTSC) 300 nits (72% NTSC) Viewing angle UWVA Backlight WLED Display panel interface eDP U.S. 16.1 in Solid-state drive specifications This section provides specifications for your solid-state drives. Table 10-3 Solid-state drive specifications 256 GB
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    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 1 TB* Solid-state drive specifications 77
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    78 Chapter 10 Specifications
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    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 90
    Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China
  • HP Pavilion 16 | Maintenance and Service Guide - Page 91
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Pavilion 16 | Maintenance and Service Guide - Page 92
    82 Chapter 12 Recycling
  • HP Pavilion 16 | Maintenance and Service Guide - Page 93
    43 spare part number 15 spare part numbers 43 hinge illustrated 17 spare part number 17 hinge cover illustrated 17 spare part number 17 HP PC Hardware Diagnostics UEFI downloading 72 starting 71 using 71 HP PC Hardware Diagnostics Windows accessing 69, 70 downloading 70 installing 71 using 69
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    11 Windows 11 Windows application 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left side components 6 lights AC adapter and battery label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using
  • HP Pavilion 16 | Maintenance and Service Guide - Page 95
    removal 42 spare part number 15 spare part numbers 42 USB board cable identifying 19 spare part number 19 USB port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 5 USB Type-C SuperSpeed port and DisplayPort connector, identifying 5 V vent, identifying 12 W Windows backup 65
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.