HP Pavilion Plus 14 User Guide

HP Pavilion Plus 14 Manual

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  • HP Pavilion Plus 14 | User Guide - Page 1
    User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
  • HP Pavilion Plus 14 | User Guide - Page 2
    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
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    the touchpad...7 Touchpad components ...7 Lights...8 Button and fingerprint reader ...9 Special keys...11 Action keys ...12 HP Hubs Launcher (select products only)...14 Front ...14 Rear ...14 Bottom ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the
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    the computer ...33 Using the Power icon ...34 Running on battery power...34 Using HP Fast Charge (select products only)...34 Displaying battery charge...34 Finding battery information in HP Support Assistant (select products only 35 Conserving battery power ...35 Identifying low battery levels...35
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    and drivers...39 Updating both programs and drivers ...39 Updating programs only ...39 Updating drivers only ...40 Cleaning your computer...40 Enabling HP Easy Clean (select products only) ...40 Removing dirt and debris from your computer...40 Cleaning your computer with a disinfectant ...41 Caring
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    HP PC Hardware Diagnostics Windows hardware failure ID code 52 Accessing HP PC Hardware Diagnostics Windows 52 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 52 Accessing HP 14 Accessibility ...64 HP and accessibility ...64 Finding the technology tools you need ...64 The HP
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    Web Content Accessibility Guidelines (WCAG 66 Legislation and regulations ...67 Useful accessibility resources and links ...67 Organizations...67 Educational institutions...67 Other disability resources...68 HP links ...68 Contacting support ...68 Index ...69 ix
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    the instructions to find your product. ● ‒ or - ● Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations
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    the taskbar, type support in the search box, and then select HP Documentation. ‒ or - ▲ Go to http://www.hp.com/go/orderdocuments guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device
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    Table 2-1 Right-side components and their descriptions (continued) Component Description Connect a USB device, provides high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE:
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    and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only can select your wake-on-voice features. 3. Follow the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer. Table
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    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures
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    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Power light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. ● On: The computer is on. ● Blinking (select
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    be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition
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    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power icon , and then select Power and sleep settings. (2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. ▲
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    Table 2-7 Special keys and their descriptions (continued) Component (5) Power button Description ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Launches the Windows emoji keyboard for select applications. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key.
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    (select products only) on page 14. HP Hubs Launcher (select products only) Press or hold f12 to open the HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps such as HP Command Center, OMEN Gaming Hub, myHP, and HP Palette. ● Press f12 briefly to open the HP Hubs Launcher. Then use the
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    Table 2-10 Rear component and its description Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
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    when you troubleshoot system problems or travel support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component (1) Serial number (2) Product ID (3) HP
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    Table 2-14 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the
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    Manage known networks. 3. Select Add network. 3. Follow the on-screen instructions to complete the connection. After the connection is made, right-click the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar. Using GPS (select
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    . 3. Select Add device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page
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    this document: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change
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    port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting a DisplayPort device using a USB Type-C cable (select
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    TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. 1. Connect one end of the HDMI cable to the
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    changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. Turn on HDMI audio After you connect an display. 3. Select a setting, and then follow the on-screen instructions. Using data transfer Your computer is a powerful entertainment device that
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    For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only) To connect a USB Type-C device to your computer, you need a USB Type-C
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    5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
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    ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers
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    To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting. Four-finger tap (touchpad and precision touchpad) By default, the four-finger
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    To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting. One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or
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    unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 32.
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    When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated
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    50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge When you are
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    products only) You can access battery information in several ways. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery
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    or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save a charge, contact support. Running on external power For information about connecting to external power, see the Setup Instructions poster provided in
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    Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on
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    icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions. ● You drop the computer
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    search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions. Updating programs only Use this procedure
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    driver, go to the device manufacturer's website, and follow the instructions. Cleaning your computer Cleaning your computer regularly removes dirt and clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
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    on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible
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    ● If you are shipping the computer or a drive, use suitable protective packaging and label the package "FRAGILE." ● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the
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    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
  • HP Pavilion Plus 14 | User Guide - Page 55
    select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: , select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark
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    HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems instructions. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP
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    as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 48 Chapter 8 Securing your computer and information
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
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    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing
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    such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR
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    the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics. 3. Select Run hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
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    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings 57
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    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 59
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    Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
  • HP Pavilion Plus 14 | User Guide - Page 69
    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 60 Chapter 11 Backing up, restoring, and recovering
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP Pavilion Plus 14 | User Guide - Page 71
    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. The voltage and current for
  • HP Pavilion Plus 14 | User Guide - Page 72
    Table 13-1 DC power specifications Input Power Rating 19.5 V dc @ 10.3 A - 200 W 19.5 V dc @ 11.8 A - 230 W 19.5 V dc @ 16.92 A - 330 W 20 V dc @ 14 A - 280 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment
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    appropriate assistive devices. To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities: ● Raise the level
  • HP Pavilion Plus 14 | User Guide - Page 74
    and external research and development that improves assistive technology relevant to HP products and services. ● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association
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    the accessibility features on your HP product, see Contacting support on page 68. Additional services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support with assistive technologies) 66 Chapter 14 Accessibility
  • HP Pavilion Plus 14 | User Guide - Page 76
    exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP. Organizations These organizations are a few of the many that provide
  • HP Pavilion Plus 14 | User Guide - Page 77
    that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf
  • HP Pavilion Plus 14 | User Guide - Page 78
    action keys airplane mode 13 decrease screen brightness 13 help 13 HP Hubs Launcher app 14 identifying 12 increase screen brightness 13 keyboard backlight 13 mute corporate WLAN connection 19 critical battery level 35 customer support, accessibility 68 D data transfer 26 decrease screen brightness
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    HP 3D DriveGuard 38 HP Assistive Policy 64 HP Fast Charge 34 HP Hubs Launcher app key, identifying 14 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP 11 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 left control zone, identifying
  • HP Pavilion Plus 14 | User Guide - Page 80
    wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI cable, installing 48 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords the touchpad 28 V vent, identifying 15 vents, identifying 14 video DisplayPort device 24 HDMI port 25 USB Type-C 27
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    wireless network (WLAN) connecting 19 corporate WLAN connection 19 functional range 19 public WLAN connection 19 wireless network, securing 47 WLAN antennas, identifying 6 WLAN device 16 WLAN label 16 WWAN device 19 72 Index
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.