HP Pavilion Plus 16 User Guide

HP Pavilion Plus 16 Manual

HP Pavilion Plus 16 manual content summary:

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    User Guide SUMMARY This guide provides basic information for using and upgrading this product, including topics such as components, features, networks, and HP resources.
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software Terms By
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
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    Table of contents 1 About this guide...1 2 Getting started...2 Best practices...2 More HP resources...2 3 Getting to know your computer...4 Locating hardware ...4 Locating software...4 Right side ...4 Left side...6 Display ...6 Low blue light mode (
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    Power icon...35 Running on battery power ...35 Using HP Fast Charge (select products only) ...35 Displaying battery charge...36 Finding battery information in HP Support Assistant (select products only 36 Conserving battery power...36 Identifying low battery levels ...36 vi
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    Resolving a low battery level...37 Resolving a low battery level when external power is available 37 Resolving a low battery level when no power source is available 37 Resolving a low battery level when the computer cannot exit Hibernation 37 Factory-sealed battery...37 Running on external power
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    Windows...53 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 53 Accessing HP PC Hardware Diagnostics Windows from the UEFI ...55 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)...56 Downloading HP PC Hardware Diagnostics UEFI
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    (WCAG)...68 Legislation and regulations...69 Useful accessibility resources and links ...69 Organizations ...69 Educational institutions ...69 Other disability resources ...70 HP links ...70 Contacting support...70 Index...71 ix
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    1 About this guide This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task. About this guide 1
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    ● Online chat with an HP technician For HP support, go to http://www.hp.com/support, and ● Support telephone numbers follow the instructions to find your product. ● Replacement parts videos (select products only) ‒ or - ● Maintenance and service guides Select the Search icon in the taskbar, type
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    connected to the internet to access the latest version of the user guide. Regulatory, Safety, and Environmental Notices ● Important regulatory notices, To access this document: ■ Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation. ‒ or - ■
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    3 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device
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    device. - and - Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. (3) HDMI® port Connects an optional video or audio device, such as a high-definition television, any compatible
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits
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    important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo where you can select your wake-on-voice features. 3. Follow the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer. Table 3-3
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    regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards
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    Touchpad components Identify the touchpad components. Table 3-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more
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    Table 3-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Power light Button Identify the computer button. Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off:
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    Table 3-6 Button and description Component Power button Special keys Identify the special keys. Description ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state,
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    Table 3-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Power button (6) num lock key (7) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific
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    If you do not see one of these icons on your keyboard, your computer does not include the feature associated with the icon. ■ To use an action key, press and hold the key. NOTE: On some products, you must press the fn key in combination with the action key. Table 3-8 Action keys and their
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    to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product. 14 Chapter 3 Getting to know
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    door, on the back of the display, or on the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact
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    Table 3-12 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-
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    controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls, on the taskbar, right-click the network status icon, and then select Network and Internet settings. Connecting to
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    Connect to one of the available networks. 3. Follow the on-screen instructions to complete the connection. After the connection is made, right-click products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
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    connect. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar. Using GPS (select
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    . NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your
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    Connecting to a wired network-LAN (select products only) 21
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    -in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 27. Before connecting speakers, lower the volume
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    HP Documentation in the search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. Sound settings To view
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    port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting a DisplayPort device using a USB Type-C cable (select
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    only) To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the instructions. NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable, purchased separately. Connecting a Thunderbolt device
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    TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. 1. Connect one end of the HDMI cable to the
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    Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. Turn on HDMI audio After you connect an HDMI TV to the computer, you can then turn on HDMI audio
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    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only
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    6 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
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    ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a
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    To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting. Four-finger tap (touchpad and precision touchpad) By default, the four-finger
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    To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting. One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or
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    after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 33. ● Hibernation-The Hibernation state is automatically initiated if the battery reaches
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    When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated
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    2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select
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    , select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life
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    or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the computer box. Resolving a low battery level 37
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    The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided
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    run Disk Cleanup: 1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some
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    search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions. Updating programs only Use this procedure
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    Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid
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    5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after
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    7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. Caring for wood veneer (select products only) Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the
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    ● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the
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    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
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    select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT , select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark
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    your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft® sends out the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP TechPulse
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    as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. Backing up your software applications and information 49
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    named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide these options. ● HP Support Assistant 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
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    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 52 Chapter
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    mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ■ a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC
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    , and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC
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    the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. ● Contact support, and provide the failure ID code. Starting HP PC Hardware Diagnostics UEFI
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    , and then follow the on-screen instructions. Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) This section the HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB
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    the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
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    search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
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    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
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    drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    14 Specifications When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC
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    Table 14-1 DC power specifications Input Power Operating voltage and current Rating 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 2.5 A / 15 V DC @2 A - 30 W USB-C® 5 V DC @ 2 A / 12 V DC @ 3 A /15 V DC @ 3 A - 45 W USB-C 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 3.75 A /15 V DC @ 3 A - 45 W USB-C 5 V DC @
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    Table 14-2 Operating environment specifications (continued) Factor Metric Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m Nonoperating -15 m to 12,192 m U.S. 10% to 90% 5% to 95% -50 ft to 10,000
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    is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their
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    , HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally
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    disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the
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    Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. The HP policy landscape website provides information about key legislation, regulations, and standards in the following locations: ● United States ● Canada ● Europe ● Australia
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    that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or hard of
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    to a WLAN 17 connecting to LAN 20 connectors power 5 control zone 8 corporate WLAN connection 17 critical battery level 36 customer support, accessibility 70 D data transfer 28 decrease screen brightness action key 13 Disk Cleanup software 39 Disk Defragmenter software 39 display components
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    PC Hardware Diagnostics UEFI downloading 56 failure ID code 55 HP Hotkey Support software 56 starting 55, 56 using 55 HP PC Hardware Diagnostics lock 12 Windows 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 8, 9
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    identifying 8, 9 right side components 4 S screen navigating 29 Section 508 accessibility standards 68 security cable, installing 49 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 46 shipping the computer 43 shutdown 34 Sleep exiting 33 initiating 33 Sleep and
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    recovery media 59 system restore point 59 Windows Hello 22 using 47 Windows key, identifying 12 Windows passwords 45 Windows tools, using 59 wired network (LAN) 20 wireless antennas, identifying 7 wireless button 17 wireless certification label 14 wireless controls button 17 operating system 17
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User Guide
SUMMARY
This guide provides basic information for using and upgrading this product, including topics such as
components, features, networks, and HP resources.