HP Pavilion Plus 16 Maintenance and Service Guide

HP Pavilion Plus 16 Manual

HP Pavilion Plus 16 manual content summary:

  • HP Pavilion Plus 16 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide The street/model name goes here SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
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    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    16 Display assembly subcomponents...18 Miscellaneous parts...19 4 Removal and replacement procedures preliminary requirements...21 Tools required ...21 Service considerations...21 Plastic parts...21 Cables and connectors...21 Drive handling ...21 Electrostatic discharge information...22 Generating
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    Caring for wood veneer (select products only) ...27 Packaging and transporting guidelines...27 Accessing support information ...28 5 Removal and replacement procedures for authorized service provider parts 30 Component replacement procedures ...30 Preparation for disassembly...30 Bottom cover ...30
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    UEFI hardware failure ID code 68 Starting HP PC Hardware Diagnostics UEFI ...68 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)...69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 69 Downloading the latest HP PC Hardware
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    GHz], 12 cores, 18 MB L3 cache, 45 W) Graphics Internal graphics Intel Iris® Xe Graphics NVIDIA® GeForce RTX™ 3050 Supports Optimus Supports GPS (GPU Performance Scaling) Supports HD Decode, DX12, and HDMI® Display 16.0 in (40.6 cm) WQXGA (2560 × 1600), 100% sRGB, low blue light, antiglare
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    autodetect for correct output to wide-aspect vs. standard aspect video Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C® (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 and HDMI 2.1 out through adapter; HDMI 2.1 out up to 4K @ 60 Hz with HDCP
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    Touchpad Clickpad with image sensor Multitouch gestures enabled Precision touchpad support Support for Modern Trackpad Gestures Taps enabled as default Power requirements with Windows 10 Pro Downgrade) FreeDOS Serviceability End user replaceable parts AC adapter Product description 3
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    adapter (purchased separately) when charging a small external device. - and - Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. 4 Chapter 2 Getting to know your computer
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    Table 2-1 Right-side components and their descriptions (continued) Component Description (3) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface® (HDMI) device
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    optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the , Safety, and Environmental Notices. To access this guide: ■ Select the Search icon in the taskbar, the on-screen instructions. NOTE: Allow the XiaoWei app to continue running on the computer
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    wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select
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    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. Textured area that allows you to perform additional gestures. Textured
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    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Power light Button Identify the computer button. Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off:
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    Table 2-6 Button and description Component Power button Special keys Identify the special keys. Description ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state,
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    Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Power button (6) num lock key (7) Integrated numeric keypad Bottom Identify the bottom components. 12 Chapter 2 Getting to know your computer Description Displays
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    computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
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    number (2) Product ID (3) HP product name and model number Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component (1) HP product name 14 Chapter 2 Getting to know your
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    Table 2-11 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information
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    3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. 16 Chapter 3 Illustrated parts catalog
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    Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 18. not available as a spare
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Warm gold (11) Heat sink (models with integrated UMA graphics memory) (12) Heat sink (models with discrete graphics memory) (13) Fan (models with discrete graphics memory) (14) Fan (models with
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    Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel (includes hinge cover) Natural silver Warm gold (2) Camera module (includes rubber) (3) Display panel NOTE: Panel adhesive is available as spare part number N64428-001. (4) Hinges (left and right)
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    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Power cords (C5, premium, 1.0 m [3.3 ft]) Australia Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) India Japan North America People's Republic of China South Korea
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
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    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered
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    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V
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    . ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends
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    ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
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    3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product.
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    4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use
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    support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support
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    Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate diagnosis information and
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    number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions
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    Remove the bottom cover: 1. Remove the two Phillips M2.0 × 8.0 screws (1) from the bottom cover. 2. Remove the two Phillips M2.0 × 4.0 screws (2) from the bottom cover. 3. Starting between the hinges, use a plastic tool (1) to release the bottom cover (2) from the computer, and then remove the cover
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    (1) from the system board. 2. Remove the five Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the battery from the computer (3). To install the battery, reverse the removal procedures. When installing a new battery, remove the metallic strip from the old battery and install it on the new battery. To remove the strip, insert and pull tweezers (1) under the entire length of the strip
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    bottom of the display panel, use a heating tool to heat the bottom of the bezel before removal. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    e. Open the computer. f. Remove the bezel from the display. The display bezel is available as spare part number N63206-001 in natural silver and N63207-001 in warm gold. 2. To remove the display panel: a. Move the antenna cable (1) from the left and right top corners of the display. b. At the top of
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    transparent tape (2) from the connector on the panel. Lift the locking bar (3), and then disconnect the cable (4). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    e. When installing the display panel, install the adhesive strips on each side of the display back cover as shown in the following illustration. The display panel is available as spare part number N62814-001. The panel adhesive kit is available as spare part number N64428-001. 3. To remove the
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    receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly ( . 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    5. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install a WLAN module, reverse this procedure. When installing a WLAN module, be sure to install conductive tape onto
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    drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speaker description and part number Description Speakers (left and right) Spare part number N63223-001 Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (see Preparation for
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    cable from the ZIF connector (3) on the touchpad. 5. Remove the four Phillips M2.0 × 2.0 screws (4) from the touchpad. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    6. Remove the touchpad from the computer (5). To install the touchpad, reverse this procedure. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-7 Power connector cable description and part number Description Power connector cable Spare part
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    (1) from the system board. 2. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the fans to the computer. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the right fan (3), and then remove the left fan (4) from the computer. To install the fans, reverse this procedure. NOTE: When installing the fans, install the left fan first, so that the left side of the right fan sits over the left fan. Heat sink To remove the heat sink, use these
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    2. In the order indicated on the heat sink, loosen the captive Phillips screws (1) that secure the heat sink to the system board. 3. Remove the heat sink (2). UMA models Discrete models 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. White thermal grease (1), gray thermal grease (2), and thermal
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    connector (2) on the board. 3. Remove the two Phillips M2.0 × 3.0 screws (3) that secure the board to the computer. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    4. Lift the inside of the board up first, and then remove the board from the computer (4). To install the USB/audio board, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description
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    cable (4) ● Display cable (ZIF) (5) ● Keyboard cable (ZIF) (6) ● Keyboard backlight cable (ZIF) (7) ● Touchpad cable (ZIF) (8) ● Right speaker cable (9) 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the four Phillips M2.0 × 3.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. 3. Lift the right side of system board (1), and then pull the system board right and away from the connectors to remove it from the computer (2). You can
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    system board ZIF connector. 7. Remove the display cable from the clips (3) on the sides of the fan. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    8. Remove the six Phillips M2.5 × 6.0 screws that secure the display assembly to the computer. 9. Open the display (1) to open the hinges. 10. Separate the display (2) from the computer. 11. To remove the bezel: a. Open the computer. b. Flex the top, left, and right sides of the bezel to release it.
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    display panel, use a heating tool to heat the bottom of the bezel before removal. e. Open the computer. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    f. Remove the bezel from the display. The display bezel is available as spare part number N63206-001 in natural silver and N63207-001 in warm gold. 12. To remove the display panel: a. Remove the antenna cable (1) from the left and right top corners of the display. b. At the top of the panel, use
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    spare part number N62814-001. The panel adhesive kit is available as spare part number N64428-001. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    13. To remove the camera module, disconnect the cable from the reverse ZIF connector on the module (1). Insert a tool in two locations (2) to release the camera, and then remove it (3). The camera module is available as spare part number N63211-001. 14. To remove the hinges from the display rear
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    bottom of the display back cover. The display cable is available as spare part number N63214-001. 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    17. Release the wireless antenna cables from the retention clips and routing channels (1) built into the sides, top, and bottom of the display back cover, and then peel the wireless antennas (2) off the display back cover. The wireless cables and antennas are available as spare part number N63202-
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    named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide these options. ● HP Support Assistant 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
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    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 62 Chapter
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
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    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
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    drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing
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    mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ■ a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. ● Scan code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC
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    , and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC
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    the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. ● Contact support, and provide the failure ID code. Starting HP PC Hardware Diagnostics UEFI
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    , and then follow the on-screen instructions. Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) This section the HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB
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    the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
  • HP Pavilion Plus 16 | Maintenance and Service Guide - Page 77
    search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    9 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications,
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    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications 73
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    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with
  • HP Pavilion Plus 16 | Maintenance and Service Guide - Page 81
    Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic
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    11 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP
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    18 spare part numbers 45 hinge illustrated 19 spare part number 19 HP PC Hardware Diagnostics UEFI downloading 69 failure ID code 68 HP Hotkey Support software 69 starting 68, 69 using 68 HP PC Hardware Diagnostics Windows accessing 66, 67 downloading 67 failure ID code 66 installing 68 using 66
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    , integrated numeric 12 keys action 12 esc 12 fn 12 num lock 12 Windows 12 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left control zone, identifying 8, 9 left side components 5 lights AC adapter and battery 5 camera 7 caps lock 10 microphone
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    13 special keys identifying 11 using 11 specifications computer 72 display 72 hard drive 72 solid-state drive 73 static electricity 21, 22 support information 28 system board illustrated 17 removal 49 spare part number 17 spare part numbers 49 system restore 64 system restore point, creating
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Maintenance and Service Guide
The street/model name goes here
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.