HP Pavilion Slimline s3000 PC Troubleshooting and Maintenance Guide
HP Pavilion Slimline s3000 - Desktop PC Manual
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- HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 1
Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 2
,160 until August 28, 2008. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The Windows logo is a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries/regions. HP supports lawful use of technology and does not endorse - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 3
Drive Space 4 Recommended Maintenance Schedule 5 Troubleshooting Computer Problems 7 Audio ...8 CD and DVD Drives 9 Video...10 Display (Monitor 11 Hard Disk Drive...12 Hardware Installation 12 Internet Access ...14 Keyboard and Mouse 16 Power ...17 Performance ...18 Miscellaneous ...20 Table - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 4
25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 5
"Creating Recovery Discs" on page 25. Removing Unused Programs 1 Click the Windows Start Button®, and then click Control Panel. 2 Click Uninstall a program. The Programs and Features window opens. 3 Select the program you want to remove, and click Uninstall. 4 Follow the onscreen instructions. NOTE - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 6
is on but not in use. 7 Select Start a program and click Next. 8 Under Program/Script, click Browse. 9 Type cleanmgr.exe and click Open. 10 Review the summary of the schedule you have set. When done, click Finish. Disk Cleanup runs at the time you have set. 2 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 7
Safe Mode and press the Enter key. 4 Press the Enter key again to select the operating system. 5 Log on to Windows Vista. When the Desktop message appears, click Yes to continue in Safe Mode. 6 After Windows Vista starts, use the previous procedure to run the Disk Defragmenter program. Maintenance 3 - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 8
is as advertised. Windows Vista reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time. The first partition contains the System Recovery information. 4 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 9
Windows Update Check for updates or schedule a monthly automatic update. (See the Getting Started Guide for details.) Quarterly (seasonally) Set new passwords (See the Getting Started Guide and mouse For detailed cleaning instructions, go to: http:// www.hp.com/ support Select your country/ region - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 10
"Creating Data Backup Discs" on page 1.) Monthly Quarterly (seasonally) Clean up the desktop Delete or uninstall unneeded icons and applications. (See "Removing Unused Programs" on page Create a Restore Point (See "Microsoft System Restore" on page 23.) 6 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 11
The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For additional information about monitor problems, or for problems relating specifically - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 12
to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 8 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 13
updating drivers. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the actual Eject button: 1 Click the Windows all software programs and windows before recording. Troubleshooting Computer Problems 9 - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 14
to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 10 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 15
Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 16
with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Limited Warranty and Support Guide for details - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 17
properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart. Troubleshooting Computer Problems 13 - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 18
AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 19
when a download window asks if it is OK to install a program on your computer. Read the message in the window and make sure it is a software program that you really want. This is typically caused by adware or advertising-supported software. Troubleshooting Computer Problems 15 - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 20
. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then arrow keys on the number key pad. key pad. 16 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 21
-free cloth (not paper). Cursor moves too fast or too slow. Adjust the cursor speed: 1 Click the Windows Start Button, Control Panel, Hardware and Sound, Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 22
Incompatible memory (RAM) may have been installed. Reinstall the old memory to return your computer to its original state. Refer to the Upgrading and Servicing Guide for instructions. Reseat the hard disk drive's data and power cables. See the Upgrading and Servicing Guide for instructions. When - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 23
. Follow the onscreen instructions. Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Start Button, and then recovery of bad sectors. 7 Click Start. If prompted to restart, click Yes and allow the computer to restart. Troubleshooting Computer Problems - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 24
support additional types. Make sure the memory card is fully inserted into the correct slot. Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Replace the memory - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 25
order listed here. Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery. Repairing Software Problems 21 - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 26
the specific item (for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. 22 Troubleshooting and - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 27
manually. If you experience a problem Recovery program. To start a System Restore: 1 Close all open programs. 2 Click the Windows Start Button. 3 Choose All Programs. 4 Choose Accessories. 5 Choose System Tools. 6 Click System Restore. 7 Click Next. 8 Follow the onscreen instructions. To manually - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 28
. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you have finished recovering, restart the computer. NOTE: Do not skip this last step. You must restart the computer when you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 29
all data files you have created. System Recovery reinstalls the operating system, programs, and drivers. However, you must reinstall any software that your computer includes an HP Personal Media Drive (select models only), you must remove it before starting the System Recovery program. Additionally, - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 30
All Programs. 4 Click PC Help & Tools. 5 Click Recovery Disc Creator. 6 The Recovery Disc Creator window appears. 7 Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). Store the Recovery discs in a safe place. 26 Troubleshooting and Maintenance - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 31
: Through the Windows Vista Start menu. By pressing the F11 key on the keyboard during startup. Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 32
all peripheral devices from the computer except the monitor, the keyboard, and the mouse. 5 Disconnect or remove all external drives and remove the HP Personal Media Drive if your computer includes one. 6 Press the On button to turn on the computer. 28 Troubleshooting and Maintenance Guide - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 33
restarts, a series of startup screens appears. To proceed with the initial Windows Vista setup, you must answer a few questions. 12 Complete the computer startup, finish the registration process, and wait until you see the desktop. Then, turn off the computer, reconnect all peripheral devices, and - HP Pavilion Slimline s3000 | PC Troubleshooting and Maintenance Guide - Page 34
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Troubleshooting and Maintenance Guide