HP Pavilion TouchSmart 11-e100 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi
HP Pavilion TouchSmart 11-e100 Manual
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- HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 1
HP 210 G1 Notebook PC HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP 215 G1 Notebook PC Maintenance and Service Guide - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 2
express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Product notice This guide describes features that are common to most - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 5
or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 6
vi Safety warning notice - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 7
Miscellaneous parts ...25 Sequential part number listing ...26 4 Removal and replacement procedures preliminary requirements 34 Tools required ...34 Service considerations ...34 Plastic parts ...34 Cables and connectors ...35 Drive handling ...35 Grounding guidelines ...36 Electrostatic discharge - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 8
...46 6 Removal and replacement procedures for Authorized Service Provider parts 47 Component replacement procedures 47 RTC battery board ...70 Heat sink ...73 Speakers ...75 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 77 Starting Setup Utility (BIOS) ...77 Updating the BIOS - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 9
specific files ...86 Restoring specific files using Windows Backup and Restore 86 Recovering the original system using HP Recovery Manager 86 What you need to know 86 Recovering using HP Recovery partition (select models only 87 Recovering using the recovery media 87 Changing the computer boot - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 10
x - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 11
1 Product description Category Description HP 210 G1 Notebook PC Product Name HP 210 G1 Notebook PC Processor ● 4th Generation Intel® (FCH) integrated in accelerated processing unit (APU) Graphics Internal graphics: √ Support for DX11, HD decode, and HDMI ● Intel HD Graphics 4400, UMA - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 12
Category Panel Memory Hard drive Description HP 210 G1 Notebook PC Supports low-voltage differential signaling √ (LVDS) ● 11.6 in (29.5 cm) (1366×768), high- √ definition (HD), white light emitting diode (WLED), touchscreen with MultiTouch enabled; 16:9 standard - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 13
Category Description HP 210 G1 Notebook PC Optical drive Support for external DVD±RW Double-Layer with SuperMulti Drive Audio and Integrated HP TrueVision webcam: HD √ video (1280×720 by 30 frames per second), fixed (no tilt), with activity light Single digital microphone with appropriate - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 14
Category Description HP 210 G1 Notebook PC Ports ● Audio: one combo audio-out (headphone)/ √ (continued) audio in (microphone) jack, supports jack auto-detection ● HDMI: version 1.4, supporting up to √ 1080p, 1920×1080 at 60 Hz ● RJ45/Ethernet √ ● USB: Two USB 3.0 ports, one USB 2.0 √ - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 15
HP 210 G1 Notebook PC Power ● 65 W HP Smart AC adapter (MSH, non- requirements PFC, 4.5 mm) (continued) Security Support for 64 √ ● Windows 8.1 Multi-Language 64 √ ● Windows 8.1 Professional 64 √ Serviceability End user replaceable parts: ● AC adapter √ ● Battery (system) √ ● Hard - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 16
(either DSL or cable, purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). (3) Webcam light On: The webcam is in use. (4) Webcam Records video, captures still photographs, and provides access to video - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 17
Buttons and speakers Item (1) Component Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 18
Keys Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. ● Windows 8-Returns you to the Start screen from - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 19
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 20
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10 Chapter - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 21
data from and writes data to memory cards such as Secure Digital (SD) memory cards. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 22
: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out (headphone) and audio in (microphone). Connect optional USB devices. Connects an optional video or audio device, such as a high - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 23
, and then contact support through Help and Support. Locks the battery into the battery bay. Holds the battery. Releases the battery from the battery bay. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 24
or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Product name (2) Serial number (3) Product - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 25
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 26
16 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 27
inch (29.46 cm), SVA, LED touchscreen display assembly (includes webcam/ microphone module and wireless antenna cables) 755303-001 11.6 inch (29 use in Turkey 730895-141 HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC √ √ √ HP 215 G1 Notebook PC - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 28
Item (3) (4a) (4b) (5) (6) (7) (8) Component Spare part number HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC For use in the United Kingdom and Singapore 730895-031 √ For use in the United States 730895-001 √ For use in - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 29
number 744789-501 744789-001 730893-001 744185-001 744185-501 744185-601 744790-501 744790-001 730894-001 744189-001 744189-501 HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC √ √ √ √ √ √ HP 215 G1 Notebook PC √ √ √ √ √ Computer major components 19 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 30
cable and double-sided adhesive) 738824-001 HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC HP 215 G1 Notebook PC √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ 20 Chapter 3 Illustrated - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 31
3.20 Ah 729892-001 6 cell, 66 Whr, 3.0 Ah 760604-001 Service door: For use on computer models with an Intel processor 760272-001 For use 737253-001 HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC √ √ √ √ √ √ √ √ √ √ HP 215 G1 Notebook - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 32
Item Component (1) Display bezel (2) Display panel cable (includes webcam/ microphone module cable) (3) Webcam/microphone module Spare part number HP 210 G1 Notebook PC nontouchscreen HP Pavilion 11 Notebook PC nontouchscreen HP 215 G1 Notebook PC nontouchscreen 761243-001 √ 756117-001 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 33
Hinge Kit (includes left and right hinges) (7) Display back cover Spare part number HP 210 G1 Notebook PC nontouchscreen 744177-001 √ HP Pavilion 11 Notebook PC nontouchscreen HP 215 G1 Notebook PC nontouchscreen √ √ 744182-001 √ √ √ 744181-001 √ 744178-001 √ √ √ √ √ Display - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 34
drive connector cable Screws (not illustrated) (3) External DVD±RW Double-Layer with SuperMulti Drive 659940-001 HP 210 G1 Notebook PC HP Pavilion 11 Notebook PC HP 215 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ √ √ √ √ √ √ √ 24 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 35
and Singapore Rubber Feet Kit (includes 2 rear rubber feet) Screw Kit Screw pad Spare part number HP 210 G1 Notebook PC HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP 215 G1 Notebook PC 710412-001 714657-001 √ √ √ 741727-001 √ √ √ 490371-D01 √ √ √ 490371-081 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 36
Sequential part number listing Spare part Description number HP 210 G1 Notebook PC 490371-001 Power cord for use in North -001 Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ √ √ √ HP 215 G1 Notebook PC √ √ √ √ 26 Chapter - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 37
Spare part Description number HP 210 G1 Notebook PC 683802-001 500 GB, 5400 rpm, SATA, 7.0 mm Intel 802.11 a/b/g/n/AC 1x1 + √ Bluetooth Combo Adapter 710412-001 65 W HP Smart AC adapter (nonPFC, 4.5 mm) 714657-001 65 W HP Smart AC adapter (nonPFC, select models only, 4.5 mm) 717381-001 Intel - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 38
Spare part Description number HP 210 G1 Notebook PC 730893-001 System board equipped with an AMD A4 for use in Japan (includes keyboard cable and TouchPad) HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ √ √ HP 215 G1 Notebook PC 28 Chapter 3 Illustrated parts catalog - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 39
Spare part Description number HP 210 G1 Notebook PC 730895-A41 Keyboard/top cover for use 4 captive screws and replacement thermal material) HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ √ √ √ √ √ √ √ √ √ √ HP 215 G1 Notebook PC Sequential part number listing - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 40
Spare part Description number HP 210 G1 Notebook PC 730903-001 Fan (includes cable and cowling) √ 731424-001 Hard Drive Hardware Kit (includes √ hard drive bracket, hard drive connector cable, and screws) 737253-001 Service door (includes 2 rubber feet) 738824-001 RTC battery (includes - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 41
Spare part Description number HP 210 G1 Notebook PC 744185-601 System board equipped with an AMD with Windows 8.1 Standard operating system (includes replacement thermal material) HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ HP 215 G1 Notebook PC √ √ √ √ √ √ √ - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 42
HP 210 right corner covers) 750667-001 Webcam/microphone module for HP Pavilion 11 Notebook PC nontouchscreen computer Service door (includes 2 rubber feet) √ 760604-001 6 cell, 66 Whr, 3.0 Ah Li-ion battery √ HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC √ √ √ √ √ √ HP - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 43
Spare part Description number HP 210 G1 Notebook PC 761242-001 Heat sink √ 761243-001 Display memory, for use on computers with Windows 8.1 Professional operating system HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP 215 G1 Notebook PC Sequential part number listing 33 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 44
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 34 Chapter 4 Removal and replacement procedures preliminary requirements - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 45
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 35 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 46
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 47
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 48
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 49
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 9 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 50
, 66 Whr, 3.0 Ah Li-ion battery (for use only on HP 210 G1 Notebook PC and HP 215 G1 Notebook PC computer models) 3 cell, 36 Whr, 3.20 provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 51
door Description HP 210 G1 Notebook PC HP Pavilion 11 Notebook PC, HP Pavilion TouchSmart 11 Notebook PC, or HP 215 G1 Notebook PC Spare part number 760272-001 737253-001 Before removing the service door, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 52
5400 rpm, 7.0 mm, for use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP 215 G1 Notebook PC computer models Spare part number Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the hard drive: 1. Disconnect the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 53
4. Remove the hard drive. 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM3.0×3.25 screws (2) that secure - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 54
HP 210 G1 Notebook PC computer models: ● Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth Combo Adapter ● Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth Combo Adapter (select models only) For use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP technical support. service door (see Service - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 55
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 56
(PC3L, 12800, 1600 MHz), for use with HP 210 G1 computer models only Spare part number 693374-001 691740 to installing new memory may result in various system problems. To update BIOS, refer to Updating the Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 57
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 58
3. Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom cover by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 59
PC non-touchscreen computer models only. For procedures to replace the display assembly for the HP 210 G1 PC touchscreen, HP Pavilion TouchSmart 11 Notebook PC, HP Pavilion 11 Notebook PC touchscreen, or the HP 215 G1 PC TouchSmart computer models, see Display assembly on page 53. For procedures to - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 60
from the display enclosure. 3. Partially close the display cover, and position the computer with the hinges up. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 61
4. Using a thin, flat tool, disengage the hinge caps (1), and then use the tool to release the tabs (2) at the bottom of the display bezel. 5. Open the display cover, and position the computer facing you. 6. Remove the display bezel. Component replacement procedures 51 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 62
the display panel cable connector (2). 9. Remove the display panel. Reverse this procedure to replace the display panel. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 63
LED touchscreen display assembly (includes webcam/microphone module and wireless antenna cables), for use with HP 210 G1 touchscreen computer models 11.6 Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the display assembly: 1. Remove the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 64
(2) and routing channel built into the bottom cover. 6. Disconnect the display panel cable (3) from the system board. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 65
7. Release the display panel cable from the retention clips (4) and routing channel built into the bottom cover. 8. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that secure the display assembly to the computer. 9. Open the display hinges (3) as far as they - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 66
webcam/microphone module cable) Webcam/microphone module ● For use with HP Pavilion 11 Notebooks non-touchscreen computer models ● For use with HP 210 G1 Notebook PC non-touchscreen or HP (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Remove the display panel - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 67
microphone module cable (2) from the webcam/microphone module. (The webcam/microphone module cable is part of the display panel cable.) 2. If it is necessary to replace the hinges: a. Remove the six bottom screws (1) from the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 68
b. Carefully release the cable from the channel guides (2), and remove the display panel cable (3). 4. If it is necessary to replace the wireless antenna procedure to install the display assembly subcomponents. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 69
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). Remove the power connector cable: 1. Remove the two Phillips PM2.0×5.5 screws (1) and the Phillips PM2.5×10.5 screw - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 70
5. Release the power connector (6) from the clips and mold built into the bottom cover. 6. Remove the power connector cable. Reverse this procedure to install the power connector cable. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 71
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the service door (see Service door on page 41). 6. Disconnect the RTC battery cable from the system board (see RTC battery on page 47). 7. Remove the display - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 72
system board. 4. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 73
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Display assembly (see Display assembly on page 53) c. Bottom cover (see Bottom cover on page 61) Remove - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 74
3. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 75
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Display assembly (see Display assembly on page 53) c. Bottom cover (see Bottom cover on page 61) Remove - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 76
4. Remove the TouchPad button board (4) and cables. Reverse this procedure to install the TouchPad button board. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 77
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Display assembly (see Display assembly on page 53) c. Bottom cover (see Bottom cover on page 61) Remove - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 78
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Display assembly (see Display assembly on page 53) c. Bottom cover (see Bottom cover on page 61) Remove - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 79
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Display assembly (see Display assembly on page 53) c. Bottom cover (see Bottom cover on page 61) Remove - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 80
The system board spare part kit includes replacement thermal material. Description Spare part number HP 210 G1 Notebook PC Equipped with an Intel i3-4010 processors, a graphics subsystem with operating system 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 81
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Hard drive (see Hard drive on page 42) c. Display assembly (see Display assembly on page 53) d. Bottom - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 82
the top cover. 5. Lift the left side of the system board (2) until it rests at an angle. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 83
board. Heat sink Description HP 210 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP 215 G1 Notebook PC computer (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Hard drive (see Hard drive on page - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 84
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it 74 Chapter 6 Removal and replacement procedures for Authorized - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 85
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40), and then remove the following components: a. Service door (see Service door on page 41) b. Hard drive (see Hard drive on page 42) c. Display assembly (see Display assembly on page 53) d. Bottom - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 86
secure the speakers to the bottom cover. 2. Remove the speakers (3). Reverse this procedure to install the speakers. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 87
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 88
cord. Downloading a Windows 8.1 BIOS update 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 89
BIOS update 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 90
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 91
in Depth 21.7 cm 8.5 in Height 2.2 cm 0.9 in Weight HP 210 G1 touchscreen computer models - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 92
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 82 Chapter 8 Specifications - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 93
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 94
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 86. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 95
Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the , or changing Windows settings. See Help and Support for more information. Creating backups 85 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 96
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 97
the recovery media do not work, you can obtain recovery discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 98
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 99
and create backups of personal information. For more information and steps, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 100
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions. ● If you - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 101
, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 102
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 103
Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue. Restore and recovery 93 - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 104
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 105
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 106
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 107
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 108
BIOS downloading 78 updating 77 Bluetooth label 14 boot order changing HP Recovery Manager for Windows 8.1 computer models 92 changing in Windows 61 button components 7 buttons power 7 TouchPad 10 C cables, service considerations 35 caps lock light 9 chipset, product description 1 components - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 109
33, 73 HP Recovery Manager correcting boot problems for Windows 8.1 computer models 92 8 L labels Bluetooth 14 regulatory 14 serial number 14 service 13 wireless certification 14 WLAN 14 left-side components 11 hard drive 11 mute 9 power 9, 11 webcam 6 wireless 9 M mass storage device illustrated - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 110
part number 21, 30, 32, 41 service labels locating 13 serviceability, product description 5 Speaker Kit, spare part number 20, 27, 75 speakers components 7 location 7 removal 75 spare part number 20, 27, 75 specifications computer 81 hard drive 82 supported discs 83 recovery for Windows 8.1 computer - HP Pavilion TouchSmart 11-e100 | 210 G1 Notebook PC Pavilion 11 Notebook PC Pavi - Page 111
TouchPad zone 10 transporting guidelines 37 traveling with the computer 14 U USB port 11, 12 V vents 11 video, product description 3 W webcam light 6 webcam, location 6 webcam/microphone module removal 56 spare part number 22, 32, 56 Windows File History 90 restoring files 90 Windows 7 Backup and
HP 210 G1 Notebook PC
HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
PC
HP 215 G1 Notebook PC
Maintenance and Service Guide