HP Pavilion n3000 HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu
HP Pavilion n3000 - Notebook PC Manual
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- HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 1
HP Pavilion Notebook PC Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 2
to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014 2 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 3
If your computer was shipped with a product Recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery be governed by the Microsoft End User License Agreement (EULA). Setup Guide 3 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 4
include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause. Customer agrees not to export or re-export the software FAR 52.22719(c)(1,2). Edition History Edition 1 February 2000 This manual is printed on recycled paper. 4 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 5
38 Comfort and Safety Checklist 42 Your HP Pavilion Notebook PC 44 Caring for Your Computer 46 To protect your hard disk drive 46 Setup Guide 5 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 6
Power Consumption 50 To use automated power management 50 To use manual power management 51 Using Battery Power 54 To check the battery Connections...57 Using Your Modem ...58 To sign up with an Internet Service Provider 58 To connect to the Internet 59 To disconnect from the Internet Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 7
Notebook User's Guide 88 To get help from the HP notebook website 88 To call HP for Service and Support 89 Obtaining Repair Service 91 To receive warranty repair service 91 To prepare your computer for shipment 91 Solving Problems with Your Computer 93 Troubleshooting Techniques 94 Audio - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 8
U.S.A...122 Canada...123 European Union 123 Japan ...124 International ...124 Index ...127 8 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 9
Introducing the Pavilion Notebook PC Setup Guide 9 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 10
• Telephone cord. • Quick Start sheet. • The HP Pavilion Notebook PC Setup Guide. • Pavilion Notebook Recovery CD (or CDs), used to restore Windows and all Microsoft Works CD. • Microsoft Money CD. • Microsoft Windows manual. Software bundled on your computer Your Pavilion Notebook comes with - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 11
. For computers with a DVD drive, controls DVD play. Provides easy access to preferred e-services that increase business productivity. To buy Pavilion Notebook accessories You can buy accessories for your computer RAM-HP SDRAM: • 64 MB (F1457A or F1457B). • 128 MB (F1622A or F1622B). Setup Guide 11 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 12
information about your computer. Source Pavilion Notebook User's Guide Description The User's Guide is a help file located on your hard drive. HP Notebook). This document contains late-breaking information available after the manuals were completed. For Windows 98: (Start, Programs, Explorer, then - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 13
view 1 Latch to open the computer 2 Built-in microphone 3 Blue power button 4 Status lights (see "Status lights") 5 Built-in speakers 6 Touch pad (pointing device) Setup Guide 13 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 14
connector) 12 Modem phone jack Side view 13 PC Card eject button 14 PC Card and CardBus slot (lower) 15 Floppy disk drive 14 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 15
Rear view Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook 16 Parallel port 17 Serial port 18 VGA port (external monitor) 19 Audio out (external speaker) 20 Microphone jack 21 USB port 22 PS/2 port 23 AC adapter jack Setup Guide 15 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 16
Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Bottom view 24 Battery 25 Battery latch 26 RAM expansion cover 27 Hard disk drive 28 Hard disk drive latch and locking screw 29 System-off button (for resetting computer) 30 Port replicator connector 16 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 17
Status lights Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook 1 Power 2 AC connected 3 Battery 4 Caps Lock 5 Num Lock 6 Scroll Lock 7 Floppy disk drive access 8 Hard disk drive access 9 CD-ROM or DVD access Setup Guide 17 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 18
the Windows operating system.) 1 Power (slide to turn on or off) 2 Previous track 3 Play 4 Stop 5 Next track 6 Volume control down 7 Volume control up 18 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 19
your product. Plug in the AC adapter, then connect the AC adapter to the rear of the computer, as shown. The battery starts charging. Setup Guide 19 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 20
internal modem. Check your telephone line type prior to connecting your phone line. The Pavilion Notebook modem supports the v.23 standard required for connecting to the MiniTel system in France. To connect to the MiniTel system the first time, go to "To set up Windows" on page 21. 20 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 21
If you have Windows 98, you can also sign up with an Internet Service Provider (ISP). Hewlett-Packard makes no representation or warranty about the Year 2000 Windows Setup program starts automatically. 3. Follow the instructions as they appear on the screen. During setup, you are prompted to: Setup - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 22
Accept the License Agreement. • Select an Internet Service Provider. If you experience any connection problems with your modem, you can try redialing. , more personalized support. The information you provide during registration will be used to provide you with better products and services. There are - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 23
will: • Record your ownership of the Pavilion Notebook with Hewlett-Packard and gain access to service, support, and information. • Optionally, record your ownership of the Windows operating system with Microsoft. To is appropriate for most mobile users.) • Click Apply and click OK. Setup Guide 23 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 24
- HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 25
Using the Pavilion Notebook PC Setup Guide 25 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 26
Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. 26 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 27
keyboard characters. • For a character in the lower-right corner of a key, press and hold ALT GR to type the character. 1. Shifted. 2. Unshifted. 3. ALT GR. Setup Guide 27 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 28
edge of the computer). • To decrease the volume, press the volume control down button (to the left of the volume control up button). 28 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 29
, move the pointer over the item. Press and hold the left button while you move the pointer to the new location. Release the button. Setup Guide 29 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 30
touch pad). • Double-click speed, pointer speed, and pointer trail. • Click sensitivity. The touch pad is inactive when an external mouse is installed. 30 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 31
. 2. Double-click Passwords. (If you do not see the Passwords control panel, click on the View all Control Panels option.) 3. Select Change Passwords tab. Setup Guide 31 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 32
lock system works with this connector and is available at many computer stores. 1. Wrap the cable around a stationary object, such as a table leg. 32 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 33
VirusScan applications, click on Start, Programs, McAfee VirusScan, McAfee VirusScan Central. Refer to help within each of the VirusScan applications for tips on usage. Setup Guide 33 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 34
) is a type of injury where soft tissues in the body, such as muscles, nerves, or tendons, become irritated or inflamed. RSI has been a reported problem for those who perform repetitive tasks such as assembly line work, meatpacking, sewing, playing musical instruments, and computer work. 34 Setup - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 35
equipment alone may not be sufficient to eliminate all potential problems. Maintaining good posture and positioning when working on computers any discomfort, seek professional medical advice immediately. Typically, the earlier a problem is diagnosed and treated, the easier it is to resolve. Preparing - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 36
will relieve pressure on your back. • A curved seat edge. The front of the seat should be curved and finished in a "waterfall" edge. • An adjustable back support in both height and forward and backward tilt. It is important that the backrest correctly - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 37
you maintain proper posture. • Back: While sitting at your work surface, make sure your back is supported by the chair's backrest in an erect position or angled slightly backwards. • Arms: Your arms should be that you have your seat height adjusted correctly before getting a footrest. Setup Guide 37 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 38
the screen position. • To avoid obscuring your view, the screen should be positioned perpendicular to your line of sight; that is, straight on. 38 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 39
help reduce stress on your neck and prevent eye fatigue, try to minimize the movement of your head and eyes while using a document holder. Setup Guide 39 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 40
. Note that research has shown that there may be less muscle tension in shoulders and forearms with the keyboard tilted away from you. 40 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 41
tablet, don't grip the stylus tightly. Keep your hand and fingers relaxed and try to maintain a neutral posture in your hand, wrist and forearm. Setup Guide 41 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 42
Safety Checklist These recommendations are drawn from the latest available international ergonomic standards and recommendations, including ISO 9241 and ANSI/HFS 100-1988. 42 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 43
turn your head toward the side. • Back: While sitting at your work surface, make sure your back is supported by the chair's backrest in an erect position or angled slightly backwards. • Arms: Make sure your arms and footrest, preferably one that can be adjusted in height and angle. Setup Guide 43 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 44
equipment is available in other sections of Working in Comfort with Your HP Computing Equipment. Preparing Your Mobile Work Environment • Use a chair that provides good support for your lower back. If an adjustable chair is not available, you can use a pillow or rolled-up towel to provide lower back - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 45
flat on the floor. In a mobile environment, you can do this by using a phone book or briefcase to support your feet. • Adjust the height of either your work surface or chair to keep your arms in a neutral position equipment frequently between your left and right hands and shoulders. Setup Guide 45 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 46
your data • Do not touch the touch pad or activate any other device that interrupts operation while the system is starting or stopping. 46 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 47
-term storage, the battery must be charged at 20-50% to minimize capacity loss by self-discharge and to avoid deterioration of battery performance. Setup Guide 47 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 48
the cleaner to a soft cloth and then gently wipe the display. • You can clean the keyboard with a vacuum cleaner to remove accumulated dust. 48 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 49
Traveling with Your Computer Setup Guide 49 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 50
extend battery life. With Windows 98 SE and Windows ME, Advanced Power Management (APM) provides both manual and automated tools for reducing power consumption. • Power management options can be set to occur automatically, next hard disk activity will return to your current session. 50 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 51
specified period of non-use. Define these schemes so that they best support the ways in which you use your Pavilion Notebook. To set power closing the window. -or- Click OK. To use manual power management You can shut down your computer manually whenever you need to with any of the following three - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 52
a low-battery warning" on page 55). • The timeout setting in the BIOS Setup utility is reached (default is 1 hour after system standby occurs). 52 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 53
be disabled. To resume normal operation, restore power (by connecting AC power or installing a charged battery), perform a full shutdown, and then restart the computer. Setup Guide 53 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 54
power icon to view the options for displaying power information. • Left click the power icon to display a menu of the available power schemes. 54 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 55
not using it. • See "Managing Power Consumption" on page 50 for other ideas about reducing power consumption while the computer is not in use. Setup Guide 55 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 56
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Making Connections Setup Guide 57 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 58
K56flex technology, your ISP may not operate at this speed or support this technology. Please check with your service provider for information on its capabilities. Furthermore, download transmission rates Card modem or an external modem to connect to an Internet Service Provider. 58 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 59
looking for. Using AOL as your ISP When you use AOL as your Internet Service Provider, you can access the Internet only with AOL's own software; you view Web sites by clicking on links (such as those in the electronic User's Guide that link to the HP notebook Web site). • You cannot go to a website - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 60
using AOL, e-mail services are part of your AOL service. For other ISPs, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This section includes instructions for using Outlook once. (Or double-click to view the message in its own window.) 60 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 61
of setting options and customizing the program for your personal use. Follow the onscreen instructions. If you're unsure which setting to choose, accept the default choice. Sending III window. To receive a fax manually 1. When a fax call is coming in, choose Start on the QuickLink III menu bar. - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 62
click the Next Fax button. To select modem modes If you have trouble connecting with your internal modem to other modems, you can try forcing The following table indicates the mode value to use for each supported modulation as well as the possible rates that can be used ,333 300 62 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 63
impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period of time you must software. The modem driver is available for download from the technical support area on the HP Pavilion Notebook Web site (www.hp.com/notebooks - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 64
capabilities of the computer. The Pavilion Notebook supports standard Type I, II, and III does not have a connection. The PC Card slot supports Zoomed Video, which allows a zoomed video card to Stop. This protects your data and avoids unexpected problems. You can restart the card by removing it, - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 65
screen. • In PC Card Properties, select your network card. • Click Stop. 2. Remove the PC card. 3. Insert the PC card again to reestablish network connection. Setup Guide 65 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 66
6 13 Speakers 4 15 Microphone 5 16 Audio-in -- 14 * You can use a Y adapter (HP F1469A) to connect both a keyboard and mouse to your computer. 66 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 67
Pavilion Notebook ports Making Connections Connecting External Components 1 Parallel port 2 Serial port 3 VGA port (external monitor) 4 Audio out (external speaker) 5 Microphone jack 6 USB port 7 PS/2 port 8 AC adapter jack Setup Guide 67 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 68
replicator. Make sure that the AC status light is on. 2. Align the computer with the locator pins on the port replicator, as shown. 68 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 69
from the port replicator 1. Press down on the two release tabs on the port replicator, as shown. 2. Lift the computer from the port replicator. Setup Guide 69 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 70
keys from an external keyboard, substitute CTRL+ALT for the computer Fn key. For example, to access Fn+F2, press CTRL+ALT+F2. 70 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 71
devices can be connected to the computer in series-this is called a daisy-chain connection. If you have problems making this connection, contact the vendor of the peripheral device, as well as the HP Web site, for turn it on. 4. Press the blue power button to turn on the computer. Setup Guide 71 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 72
button to turn on the computer. Windows will detect the second monitor and attempt to load the proper display driver. Follow the onscreen instructions. 6. Click Start, Settings, Control Panel, Display, Settings Tab. Position the second monitor to the right or left of your Pavilion Notebook display - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 73
monitor if DirectDraw is enabled-for example, if video is playing-since the display driver cannot reallocate the display memory for dual display support. • Under dual display mode, only the software cursor can be used. There is no hardware cursor available under Virtual Refresh mode. • Games that - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 74
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Configuring and Expanding Your Computer Setup Guide 75 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 76
boot. Shows the order of boot devices. Select each entry to change the order. Default Enabled 1. Hard Drive 2. Floppy Disk 3. CD-ROM/DVD 76 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 77
) Default COM 1, 3F8, IRQ 4 LPT1, Addr 378, IRQ 7 Extended Capabilities (ECP) DMA 3 Disabled Key Repeat Rate=30cps, Key Delay=½ sec Default Enabled Never 2.0 minutes Setup Guide 77 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 78
period of inactivity after which the computer turns off LCD panel and hard disks and minimal CPU support Sets the period of inactivity after which the computer enters suspend mode. Sets the period of disk setup to original custom values. Reports the current BIOS version number. 78 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 79
up to two RAM expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. Your computer's computer chips are extremely static-sensitive. Static electricity can permanently damage computer until it latches. 5. Replace the RAM expansion module door. 6. Insert the battery. Setup Guide 79 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 80
large Hibernate partition to accommodate all the information stored in RAM; otherwise, you risk losing work in progress. See Expanding the Hibernate Partition 80 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 81
release the latches, the free edge of the module pops up. 3. Pull the module out of the connector. 4. Replace the RAM expansion module door. Setup Guide 81 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 82
hard disk drive, you should create a Hibernate partition on the drive before loading any software. See "Expanding the Hibernate Partition" on page 83 82 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 83
the partitioning process. 13. When you are prompted to reboot your computer, remove the Recovery CD and press Ctrl+Alt+Delete. 14. Follow the onscreen instructions for setting up Windows. 15. When Windows setup is complete, reinstall any applications and restore backed up data. Setup - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 84
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Service and Support Setup Guide 85 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 86
you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified in the locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 87
Service and Support Hewlett-Packard Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND , RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Setup Guide 87 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 88
promotions. To get help with your computer, click the Technical Support button. In the technical support area, you will have access to: • answers to frequently asked questions • software, driver, and BIOS updates • electronic manuals • troubleshooting solutions • self-help tools 88 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 89
services • latest support telephone numbers for HP products To call HP for Service and Support If you are unable to solve a problem operation and troubleshooting HP will supported HP Customer Care Centers located nearest the region. Currently, HP Pavilion N3000 Series notebook service and support - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 90
HP support person, you may need to find out what version of the software is installed on your computer. You can find information about the build in the file version.inf in the root directory of your hard disk. (This is a hidden file, so if you cannot see it, follow the instructions - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 91
HP for Service and Support" on page 89 for the phone number. The support technician supported country for services. (Currently, HP Pavilion Notebook PC service is only provided in the United States.) Warranty service to sending your computer in for service: • PC cards • AC adapter and power - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 92
Note Service and Support Obtaining Repair Service 3. When sending your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 93
Solving Problems with Your Computer Setup Guide 93 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 94
with Your Computer Troubleshooting Techniques Troubleshooting Techniques Audio Problems If sound is the latest audio driver from the technical support area of the HP Pavilion Notebook Web site (www.hp.com/notebooks). CD-ROM Drive Problems If you can't boot from a CD first boot device. 94 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 95
Your Computer Troubleshooting Techniques 5. Exit the BIOS Setup utility. • Reboot the computer. You may also want to test the CD-ROM drive with diagnostics. See Testing Hardware Operation. Display Problems If the computer utility. 3. Open the Memory menu. 4. Select Video RAM Size. Setup Guide 95 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 96
Solving Problems with Your Computer Troubleshooting Techniques 5. Select 4MB or 8MB Click Advanced. 5. Click the Monitor tab. 6. Click Change. 7. Click Next. 8. Choose to manually select the monitor type. 9. Select Laptop Display Panel (800×600) and click Next. 10. Click Operation. 96 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 97
Solving Problems with Your Computer Troubleshooting Techniques DVD Problems If you can't boot from a CD or DVD in the DVD drive • Make sure the CD or DVD is bootable, such , you are trying to play a DVD that is for a different region. Make sure you play a DVD designed for your region. Setup Guide 97 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 98
Solving Problems with Your Computer Troubleshooting Techniques If you get a "System Error: Unable to read drive" message when running a CD program or a movie on the ScanDisk surface scan to check the platter. From the Start menu, click Programs, Accessories, System Tools, ScanDisk. 98 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 99
Solving Problems with Your Computer Troubleshooting Techniques • In Windows ME, check your disk using error-checking (open My Computer, select the disk you want to scan, If a special feature on the PS/2 mouse doesn't work • Make sure you installed any drivers included with the mouse. Setup Guide 99 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 100
Troubleshooter. You may also want to test memory with the diagnostics. See Testing Hardware Operation. Modem Problems If the modem will not connect at 56K speed • The host modem may not support • Contact your Internet Service Provider (ISP). It's possible that service may be unavailable temporarily - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 101
Problems with Your Computer Troubleshooting In Windows Help, use the Modem Troubleshooter. If the modem connection is dropped this hardware profile." PC Card (PCMCIA) Problems If the notebook doesn't recognize a PC Pavilion Notebook Web site for information about supported PC Cards. • Try the card in - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 102
Solving Problems with Your Computer Troubleshooting Techniques If an I/O card stops communicating properly • The card may have been reset if the computer suspended or turned off memory if Windows is spending a lot of time swapping to disk. • Check amount of available free disk space. 102 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 103
Troubleshooting Techniques Port Replicator Problems If a port on a port replicator isn't working • Check that AC power is connected. • Try using the corresponding notebook port, while undocked. • See the manual for the port replicator. Power and Battery Problems BIOS Setup utility. Setup Guide 103 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 104
Solving Problems with Your Computer Troubleshooting Techniques 3. From the Power menu, make sure Enable Power Saving is enabled. 4. Exit the BIOS Setup utility. If the you have a connection to another computer, the computer doesn't suspend if the connection is actively in use. 104 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 105
diagnostics. See Testing Hardware Operation. Printing Problems For most printing problems, use the Print Troubleshooter in Windows Help. If a serial or USB Problems If a serial mouse doesn't work • First, make certain you completely followed the manufacturer's installation instructions to Guide 105 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 106
Solving Problems with Your Computer Troubleshooting Techniques If a serial modem doesn't work properly • In Windows Help use the Modem Troubleshooter. • Check the port connection (it may be loose). • Check settings in BIOS the ports with diagnostics. See Testing Hardware Operation. 106 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 107
with Your Computer Troubleshooting Techniques Startup Problems If the computer doesn't respond at turn-on • Connect the AC adapter. • Press the blue power button to try turning cursor on your display. As soon as the hardware has been re-initialized, the Windows desktop will appear. Setup Guide 107 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 108
Solving Problems with Your Computer Troubleshooting Techniques If the operating system hangs after you have suspended or resumed • Your system may hang if you dock or resuming the computer. Make sure your computer has completely suspended or resumed before you dock or undock it. 108 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 109
test, it may be configured incorrectly in the BIOS Setup utility. You can confirm the problem by running BIOS Setup and checking the settings. 4. Press F2 twice to run the press F4 twice to create a Support Ticket log file. (If you want to view the Support Ticket, press F7.) Setup Guide 109 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 110
Problems with Your Computer Testing Hardware Operation 8. Press F3 twice to exit and reboot. If you saved a Support Ticket, you can also view it later. From the directory c:\dmi\hpdiags, run the file hpsuppt.exe. The Support Ticket will appear in that directory as hpsuppt.txt. 110 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 111
Solving Problems with Your Computer Recovering and Reinstalling application, you can reinstall the software directly from your hard drive; for instructions, see "To recover an application". The Recovery CD provides the Pavilion Notebook drive as the boot device and press Enter. Setup Guide 111 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 112
Problems PC to a local HP service center to get a replacement number of an HP service center near you. support area of the HP Pavilion Notebook Web site at www.hp.com/notebooks. Download the BIOS update and follow the instructions these instructions exactly. Follow the onscreen instructions. This starts - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 113
Note Solving Problems with Your Computer Recovering and Reinstalling Software To recover an drive in C:\Notebooks\Programs. Each application has its own folder that includes a readme file of instructions. A few applications do not have installation programs on the hard drive. To reinstall one of - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 114
Solving Problems with Your Computer Sending Your Computer for Service Sending Your Computer for Service Note 1. See "Obtaining Repair Service" on page 91 to determine if your computer must be sent in for service. If will receive a replacement drive with the original HP software. 114 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 115
Specifications and Regulatory Information Setup Guide 115 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 116
×768×64K colors). Trident Cyberblade with External System RAM up to 8 Megabytes. Zoomed Video support for lower PC Card slot. Dual-monitor support. Rechargeable 8-cell lithium ion battery (14.4 Vdc, 3.2 AH, 46 watt-hours) and monophonic microphone-in jacks. ZV port audio interface. 116 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 117
One Type III, Type II 16-/32-bit PC Card slot (3.3- and 5-V support). CardBus enabled. Zoomed Video support. Optional port replicator. User and administrator passwords. Kensington Microsaver lock slot. Operating temperature : National PC87570. Super I/O: Integrated to VIA chipset. Setup Guide 117 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 118
IDE controller) System Memory System memory Video Video BIOS Free (valid uses: upper memory blocks (UMBs) or PC Card memory windows) System BIOS 118 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 119
drive controller COM1 (serial port) DMA Channels Free LPT1 (ECP parallel port) Floppy disk drive Free Cascade from secondary PMA controller Free Free Free Setup Guide 119 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 120
a replacement AC adapter (HP F1454A), contact your local Hewlett-Packard dealer or Sales and Service office. Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States A) 8120-6317 People's Republic of China 250 Vac (2.5 A) 8120-8373 120 Setup Guide - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 121
are recommended: • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center-see the Pavilion Notebook Support and Service section of this User's Guide. • Do not attempt to make any adjustment of the unit - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 122
radio/television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-000-00345-4. At the first - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 123
in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In event of problems, you should contact you equipment supplier in the first instance. Setup - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 124
if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in your User's Guide. Japan International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 125
to operate on all power systems, other than IT power systems. [1] The product was tested in a typical configuration with Hewlett-Packard personal computer peripherals. Setup Guide 125 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 126
- HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 127
19 safety, 121 status, 54 status light, 17 troubleshooting, 103 BIOS updating, 88 bottom view, 16 C Caps site, 12 D diagnostic testing, 109 display troubleshooting, 95 docking port, 16 drivers updating, 88 front view, 13 rear view, 15 side view, 14 support, 88 Pavilion Notes, 12 PC Cards slot for, 14 - HP Pavilion n3000 | HP Pavilion Notebook PC N3300 & N3400 Series - Setup Gu - Page 128
, 10 license, 3 updates, 88 speakers location, 13 Start menu, 52, 53 startup troubleshooting, 107 status lights battery, 54 location, 17 power, 21 support, 88 telephone, 89 suspending resuming and, 107 troubleshooting, 107 System standby, 52 system-off button location, 16 T telephone numbers, 89
HP Pavilion Notebook PC
Setup Guide