HP Pavilion x2 - 10-k010nr HP Pavilion x2 Detachable PC (model number 10-k0XX)
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- HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 1
HP Pavilion x2 Detachable PC (model number 10-k0XX) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 791604-001 Product notice This guide describes features - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 4
iv Safety warning notice - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 5
the product number and serial number 8 Tablet major components ...9 Miscellaneous parts ...10 Sequential part number listing ...12 4 Removal and replacement preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Grounding - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 6
to know 41 Using the HP Recovery partition (select models only 41 Using HP Recovery media to recover 42 Changing the tablet boot order 42 9 Power cord set requirements ...43 Requirements for all countries ...43 Requirements for specific countries and regions 43 10 Recycling ...45 Index ...46 vi - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 7
Description HP Pavilion x2 Detachable PC (model number 10-k0XX) Intel® Atom Z3736F 1.33-GHz quad core processor soldered-on-circuit (SoC) 10.1-in on-board (4 Gb×16 DDR3L@1600-GHz IC; 96 ball) Supports up to 2-GB max system memory Supports 32- or 64-GB eMMC (v4.5) Stereo speakers (2) Dual array - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 8
Category Power requirements Operating system Serviceability Description Multitouch gestures enabled for clickpad Supports a 2-cell, 35-Wh battery (non-removable), USB charging Supports a 15-W AC adapter with DC plug and localized cable plug support Preinstalled: Microsoft® Windows® 8.1 Update Bing - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 9
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your tablet: 1. From the Start screen, type control panel, and then select Control Panel. ‒ or - From the Windows desktop, right-click the Start button, and - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 10
Display Item (1) (2) Component Speakers (2) Webcam (3) Webcam light (4) Ambient light sensor Description Produce sound. Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 11
unsaved information. If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the tablet. To learn more about your power settings, see your power options. From the Start screen, type power, select - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 12
a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the tablet speakers are disabled. NOTE: Be - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 13
Right edge Item Component (1) Power connector (2) USB 3.0 port (3) HDMI port (4) Memory card reader (5) Windows key (6) Volume down button (7) Volume up button Description Connects an AC adapter. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 14
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the product number and serial number The tablet product number - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 15
Tablet major components Item Component Spare part number (1) Back cover 792587-001 (2) Docking port board (includes cable double-sided adhesive) 784418-001 (3) Audio jack board (includes cable and double-sided adhesive) 784416-001 (4) Display panel cable 784414-001 (5) Battery, 2- - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 16
(11) Component Spare part number Middle frame 789647-001 Display panel assembly, 10.1-in (1280×800), AG, LED, WXGA, TouchScreen (includes bezel 784420-001 and TouchScreen cable) Miscellaneous parts Component 15-W AC adapter (includes USB extension cable) Duck - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 17
Component In pale lavender finish: For use in Brazil For use in Canada For use in Germany For use in Latin America For use in the Netherlands For use in Russia For use in Saudi Arabia For use in Turkey For use in the United Kingdom For use in the United States In tiffany blue finish: For use in - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 18
and double-sided adhesive) Power/volume button board (includes cable) Docking port board (includes cable and double-sided adhesive) Display panel assembly, 10.1-in (1280×800), AG, LED, WXGA, TouchScreen (includes bezel and TouchScreen cable) Screw Kit Speaker Kit (includes left and right speakers - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 19
Spare part number 788478-131 788478-141 788478-161 788478-171 788478-201 788478-211 788478-251 788478-B31 788478-BG1 788478-DB1 788478-DH1 788478-FL1 788479-001 788479-031 788479-041 788479-141 788479-161 788479-171 788479-201 788479-251 788479-B31 788479-DB1 789310-001 789310-501 789311-001 789311- - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 20
Spare part number 791079-003 791079-008 791079-009 791079-012 791102-001 792587-001 Description Duck head adapter for use in the United Kingdom Duck head adapter for use in North America Duck head adapter for use in Europe and South Korea Duck head adapter for use in Brazil 15-W AC adapter with USB - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 21
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 22
Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 23
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 24
a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 25
continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures There are as many as 20 screws - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 26
5. Remove the back cover (4). Reverse this procedure to install the back cover. 20 Chapter 5 Removal and replacement procedures - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 27
Docking port board NOTE: The microphone spare part kit includes the cable. Description Docking port board (includes cable) Spare part number 784418-001 Before removing the docking port board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 28
19). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 29
2. Detach the battery (2) from the display panel assembly. (The battery is attached to the display panel assembly with double-sided adhesive.) 3. Remove the battery. Reverse this procedure to install the battery. Battery 23 - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 30
Display panel cable Description Display panel cable Spare part number 784414-001 Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 31
Audio jack board Description Audio jack board (includes cable and double-sided adhesive) Spare part number 784416-001 Before removing the audio jack board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 32
Reverse this procedure to install the audio jack board and cable. System board Description Spare part number System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics subsystem with UMA memory, and 2.0-GB of DDR3L system memory (includes replacement thermal - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 33
2. Remove the four Phillips PM1.5×3.3 screws (1) and the Phillips PM1.9×3.3 screw (2) that secure the system board to the display panel assembly. 3. Remove the system board (3). System board 27 - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 34
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the display panel assembly and the system board components each time the system board is removed. Replacement thermal material is included with the system board and system board spare part kits. Replacement thermal material - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 35
Webcam module Description Webcam module (includes cable and double-sided adhesive) Spare part number 784425-001 Before removing the webcam module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 36
4. Remove the webcam module (4). NOTE: When removing the webcam module, the microphone rubber covers (5) may be inadvertently removed. Reinstall the rubber covers if they are removed. 5. Remove the webcam module and cable. Reverse this procedure to install the webcam module. Speakers Description - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 37
1. Disconnect the speaker cable (1) from the system board. 2. Release the ground tape (2) that secures the speaker cable to the display panel assembly. 3. Release the speaker cable from the clips (3) and routing channel built into display panel assembly. 4. Remove the four Phillips PM1.9×4.7 screws - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 38
Middle frame Description Middle frame Spare part number 789647-001 Before removing the middle frame, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 39
Power/volume button board Description Power/volume button board (includes cable) Spare part number 784417-001 Before removing the power/volume button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 40
3. Remove the power/volume button board (3) and cable. Reverse this procedure to install the power/volume button board. 34 Chapter 5 Removal and replacement procedures - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 41
on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file , tap Exit, tap Exit Discarding Changes, and then follow the on-screen instructions. - or - To start Setup Utility (BIOS) using an optional USB keyboard - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 42
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 43
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 44
°C 41°F to 95°F Nonoperating Relative humidity (non-condensing) ‑20°C to 60°C ‑4°F to 140°F Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 45
Telephone Numbers booklet included with the tablet. You can also find contact information from the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 46
and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 47
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Restore and recovery 41 - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 48
Manager, change the tablet boot order. See Changing the tablet boot order on page 42. 3. Follow the on-screen instructions. Changing the tablet boot order If the tablet does not restart in HP Recovery Manager, you can change the tablet boot order, which is the order of devices listed in BIOS where - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 49
for evaluation in the country or region where the power cord set will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ● The appliance coupler must - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 50
Country/region Accredited agency Applicable note number Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 51
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 52
part number buttons power 5 volume 7 9, 14, 19 9, 13, 22 C cables, service considerations 15 components display 4 top edge 5 connectors, service considerations 15 D display components 4 display panel assembly, spare part number 10, 12, 19 display panel cable removal 24 spare part number 9, 12, 24 - HP Pavilion x2 - 10-k010nr | HP Pavilion x2 Detachable PC (model number 10-k0XX) - Page 53
S Screw Kit, spare part number 11, 12 sensor, product description 1 service considerations cables 15 connectors 15 plastic parts 15 serviceability, product description 2 Speaker Kit, spare part number 9, 12, 30 speakers location 4 removal 30 spare part number 9, 12, 30 system board removal 26 spare
HP Pavilion x2 Detachable PC
(model number 10-k0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.