HP Pavilion xh555 HP Pavilion Notebook N5400 and XH500 Series PC's - Reference
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- HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 1
HP Notebook PC Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 2
warranty of any kind with regard to this manual, including, but not limited to, the implied performance, or use of this manual or the examples herein. Consumer transactions or translation of this manual is prohibited without prior Incorporated. Hewlett-Packard Company HP Notebook Customer Care 1000 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 3
purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner. OWNERSHIP. Customer agrees that for any copyright infringement or violation of this Agreement. Reference Guide 3 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 4
agreement for the product involved. Support Policy for Support Pack of Operating Systems. HP provides end user support for HP PCs that use Microsoft Operating Systems, including its latest service packs. This support will be available within 30 days of the software being released. 4 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 5
Edition History Edition 1 October 2000 Edition 2 January 2001 Edition 3 August 2001 This manual is printed on recycled paper. Reference Guide 5 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 6
- HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 7
on the computer 25 To set up Windows 25 To register your computer 26 To connect to an Internet Service Provider 27 To reset your computer 28 Using Your Computer...29 Operating the Computer 30 To use the virus-protection software 42 Working in Comfort with a Notebook PC 43 Reference Guide 7 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 8
Your Computer 49 Managing Power Consumption 50 To use automated power management 50 To use manual power management 52 Using Battery Power 54 To check the battery status 54 To Removing RAM Modules 76 Updating Windows Drivers 77 To download the latest Windows drivers 77 8 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 9
use the Reference Guide 82 To get help from the HP notebook web site 82 To call HP for service and support 83 Obtaining Repair Service 86 To receive warranty repair service 86 To prepare your computer for shipment 87 Solving Problems with Your Computer 89 Troubleshooting Techniques 90 Audio - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 10
Safety Information ...130 Power cords...130 Battery safety ...131 Laser safety ...132 Regulatory Information 133 U.S.A...133 Canada...134 European Union 135 Japan ...137 Russia ...137 International ...137 Index ...139 10 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 11
Introducing Your Computer Reference Guide 11 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 12
these items: • battery • AC adapter and power cord • Quick Start sheet • HP notebook PC Startup Guide • Recovery CD (or CDs), used to restore Windows and all software included with your computer • Microsoft Windows manual • telephone cord (if your computer has a built-in modem) In addition, your - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 13
trouble. HP Notes This document contains late-breaking information available after the Reference Guide was completed. Double-click the HP Notes icon on the desktop (if available), or click Start, Help and Support, HP Library, HP Notes. Introductory Microsoft manual for Windows Windows Help HP - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 14
10 CD-ROM or DVD eject button 11 Blue standby button 12 Modem port (on selected models) 13 LAN port (on selected models) 14 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 15
Front view Introducing Your Computer Identifying Parts of the Notebook 14 Headphone audio jack 15 Status panel mode select button (on selected models) 16 Status panel (on selected models) 17 Multimedia buttons (on selected models) 18 Latch (to open computer) Reference Guide 15 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 16
slot (security connector) 28 PC card slots 29 System-off button (for resetting computer) 30 PC card eject buttons 31 Floppy disk drive 16 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 17
Bottom view Introducing Your Computer Identifying Parts of the Notebook 32 Battery 33 Battery latch 34 RAM expansion cover 35 Mini-PCI cover (no user parts inside) Reference Guide 17 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 18
Introducing Your Computer Identifying Parts of the Notebook Status lights 1 Power 2 Battery 3 Caps lock (capital letters) 4 Num lock (numeric keypad) 5 Scroll lock 6 Floppy disk drive access 7 Hard disk drive access 8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access 18 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 19
) 5 Next track 6 Volume control down 7 Volume control up *You can eject a CD or DVD by pressing the eject button on the CD/DVD drive. Reference Guide 19 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 20
displayed for date or time in the status panel, change it in the BIOS; see "Using the BIOS Setup Utility" on page 74. 20 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 21
of the Notebook Power switch and standby button There are two controls above the keyboard that affect power in the HP notebook PC. The switch at the top left turns computer power on and off, and the large blue is charged again. (See "To check the battery status" on page 54.) Reference Guide 21 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 22
, or dispose of batteries in fire. A battery can burst or explode, releasing hazardous chemicals. A rechargeable battery must be recycled or disposed of properly. 22 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 23
adapter to the rear of the computer. The battery starts charging. CAUTION Use only an HP AC adapter intended for this product, either the adapter that came with the computer or another authorized HP adapter. Using an unauthorized AC adapter can damage the computer and may void your warranty. Refer - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 24
Introducing Your Computer Setting Up the Computer To connect a phone line Selected models of the HP notebook PC include a built-in modem. If you prefer, you can instead use a PC card modem or the internal modem. Check your telephone line type prior to connecting your phone line. 24 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 25
and press the standby button again. To set up Windows Your HP notebook has Microsoft Windows XP preinstalled on the hard disk drive. The blue standby button. The Windows Setup program starts automatically. 2. Follow the instructions as they appear on the screen. During setup, you are prompted to - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 26
packaged with the Microsoft Windows manual or look for a sticker in the battery compartment. If you have any connection problems with your modem, try redialing can call your HP Customer Care Center and register by phone. Check "To call HP for service and support" on page 83 for the phone number - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 27
HP Notebook Registration icon on the desktop (if available), and print the registration form. You will find the fax number on the registration form. By completing registration, you will: • Record your ownership of the computer with Hewlett-Packard and gain access to service, support Guide 27 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 28
computer, underneath the PC card eject buttons. 4. After the computer shuts down, press the blue standby button to turn the computer on again. 28 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 29
Using Your Computer Reference Guide 29 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 30
external keyboard) Fn+Down arrow Decreases sound volume (except on external keyboard) *The Lock key is in the top row of the keyboard: 30 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 31
the keys in the numeric keypad area. • The Num Lock status indicator is lit. • To turn off the embedded keypad, press Fn+F8 again. Reference Guide 31 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 32
brightness, press Fn+F4. For all screens: • Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings. You have the option of adding a display settings icon in the taskbar for quick brightness to the lowest level you can view comfortably. 32 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 33
If this program is not installed on your computer, you can download it from the HP Customer Care Web site (www.hp.com/go/support). To adjust the volume From the keyboard • To increase the volume, press Fn+Up silence the speaker without changing the volume setting, click Mute. Reference Guide 33 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 34
the left and right buttons on a mouse, to make your selection. You can also tap on the touch pad instead of clicking a button. 34 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 35
can enable both touch pad and an external pointing device by changing the BIOS setting. See "Using the BIOS Setup Utility" on page 74. Reference Guide 35 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 36
close the Keyboard properties window. To format display of application names When you press a One-Touch button on your HP notebook, the name of the application that is starting appears onscreen. You can change the size, color, and multimedia buttons on the front of the unit.) 36 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 37
Keyboard. 2. Select the One-Touch buttons tab. 3. Click Change Onscreen Display. 4. Follow the instructions below for specific formatting actions. To change the font of the display 1. Select Change Font. to see a sample message displayed for that time. 3. Click Done, then OK. Reference Guide 37 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 38
the module to close it. If your computer loses power, you can manually open the drive to remove a CD by inserting a straightened paper clip into you need to install the DVD player software, click Start, Run, type C:\HP\PROGRAMS\DVD\SETUP.EXE, and press Enter. If the DVD software is installed Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 39
not support 12X media (it automatically switches to a lower recordable speed). Re-writable media C7981A 12X HP CD-RW is not compatible with this drive. For further questions, please call the HP Customer Care Center for your region-see "To call HP for service and support" on page 83. Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 40
Start, Control Panel, Performance and Maintenance, Power Options. 3. Select the Advanced tab. 4. Check "Prompt for password when computer resumes from standby." 5. Click OK. 40 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 41
't slip off. 3. Insert the lock into the computer's security connector and release the key. Store the key in a safe place away from the computer. Reference Guide 41 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 42
includes Norton AntiVirus software. To use the software, do the following: • Click Start, All Programs, Norton AntiVirus, Norton AntiVirus. Once installed, you can get detailed instructions from the software's online Help. 42 Reference - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 43
is preloaded on the hard disk in the HP Library (click Start, Help and Support, HP Library) and available on the Recovery CD in \hp\library-as well as at www.hp.com/ergo. Improper use of keyboards and other help keep your head angled slightly downward in a comfortable position. Reference Guide 43 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 44
as straight as possible and should not have to bend sideways or more than 10 degrees up or down. Your HP notebook computer has a built-in palm rest, which is ideal for this purpose. • Try to type as lightly equipment frequently between your left and right hands and shoulders. 44 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 45
display. • Do not use the computer outside in the rain or snow (or other inclement weather) or in any extremes of temperature or humidity. Reference Guide 45 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 46
Panel, Performance and Maintenance, Power Options, and use the Power Schemes tab. • Set the brightness control to the minimum level for your comfort. 46 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 47
, apply the cleaner to a soft cloth and then gently wipe the display. • You can clean the keyboard with a vacuum cleaner to remove accumulated dust. Reference Guide 47 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 48
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Traveling with Your Computer Reference Guide 49 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 50
and extend battery life. Windows uses Advanced Configuration and Power Interface (ACPI) to provide manual and automated tools for reducing power consumption. • You can set power management options to occur low level, see "To respond to a low-battery warning" on page 55. 50 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 51
schemes that will automatically shut down the computer components (not the computer itself) after a specified period of nonuse. Define these schemes so that they best support the ways you use your computer. Reference Guide 51 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 52
lid, power switch, and standby button. 4. Click OK. Make sure hibernation support is enabled in the Power Options Hibernate tab, or you will lose any 's battery runs down completely. To use manual power management You can manage your computer's power manually whenever you need to with any of Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 53
you are not able to turn off the computer as described above, you can still recover. See "To reset your computer" on page 28. Reference Guide 53 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 54
Traveling with Your Computer Using Battery Power Using Battery Power You can operate the HP notebook PC on battery power for extended periods, but you should be prepared to save your -battery full AC attached-battery charging AC attached-battery will not accept charge (abnormal) 54 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 55
put into hibernate mode before changing the battery. If you plug in the AC adapter, you can continue to work while your battery recharges. Reference Guide 55 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 56
using it. • See "Managing Power Consumption" on page 50 for other ideas about reducing power consumption while the computer is not in use. 56 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 57
Making Connections Reference Guide 57 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 58
receive e-mail messages, and send and receive faxes. Your HP notebook PC contains several software programs that work with your to any Internet Service Provider (ISP) that has V.90 interoperable modems. Check with your ISP for a list of telephone numbers that support V.90. Note 58 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 59
only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. To connect the modem 1. Make sure the telephone line type prior to connecting your phone line. Reference Guide 59 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 60
the Internet If you have not yet signed up with an Internet Service Provider (ISP), see "To connect to an Internet Service Provider" on page 27 for instructions. When you have signed up with an ISP, you can connect button in the Dial-up Connection or Network Connection window. 60 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 61
as your ISP When you use AOL as your Internet Service Provider, you can access the Internet only with AOL such as those in the electronic Reference Guide that link to the HP notebook web site). • You cannot go , please refer to the Microsoft Operating Manual included in your box or Windows Help - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 62
dial in to a network You can use the modem to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources from a remote location. • See Windows Help for information AT commands-type AT+MS=11 in the space for extra settings. 62 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 63
e-mail is part of your AOL service. For other ISPs, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This section includes instructions for using Outlook Express. To start it once. (Or double-click to view the message in its own window.) Reference Guide 63 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 64
Windows Components, select Fax Services, and follow the instructions on the screen. use. Follow the onscreen instructions. If you're not Fax, Send a Fax, then follow the instructions that appear on the screen. If you the Fax Console window. To receive a fax manually, do the following: • When a fax - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 65
Control Panel. See Windows Help or your Microsoft manual for information about setting up and using LAN connections-click Start, Help and Support. Contact your network administrator or ISP provider for . 2. The green light indicates that a link is established to the network. Reference Guide 65 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 66
The computer's PC card slots expand the computer's data storage and communication capabilities, and support standard Type I, II, and III PC cards (PCMCIA and CardBus). Do not remove your computer, visit the Accessories section of the HP Notebook web site (www.hp.com/notebooks). 66 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 67
software you plan to use. 1 AC adapter jack 2 Serial port 3 VGA port (external monitor) 4 TV out 5 Microphone port 6 PS/2 port 7 Parallel port 8 USB ports Reference Guide 67 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 68
the USB device. Some USB devices can be connected to the computer in series-this is called a daisychain connection. If you have problems making this connection, contact the vendor of the peripheral device, as well as the HP web site, for the latest versions of the USB drivers. 68 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 69
computer lid. OR • Press Fn+F5 to cycle through the display options: notebook display, external monitor, both. OR • Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings. Reference Guide 69 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 70
the computer. Windows will detect the second monitor and attempt to load the proper display driver. Follow the onscreen instructions. 6. Click Start, Control Panel, Appearance and Themes, Display, Settings. Position the can be different from your notebook display settings. 70 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 71
, activate the TV output. • The TV options list includes selections to center the TV image and to adjust the position of the TV image. Reference Guide 71 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 72
To do this, restart your computer, and press F2 to start the BIOS Setup utility when you see the HP logo. To disable TV Different models of the notebook PC disable TV mode in different ways. To return the the above steps. Restart the computer to restore the television icon. 72 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 73
Configuring and Expanding Your Computer Reference Guide 73 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 74
the BIOS Setup utility 1. Restart the computer: click Start, Turn Off Computer, Restart. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. Select the options you want. You can find a complete boot drive at startup by pressing Esc when you see the HP logo. 74 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 75
notebook provides an optional memory expansion slot for installing up to two RAM expansion modules. Use HP PC-133 or higher SDRAM modules only. Static electricity can permanently damage computer chips. Handle latches. 5. Replace the RAM expansion module door. 6. Insert the battery. Reference Guide 75 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 76
the connector. Note the markings on the socket, so you can replace the module with a compatible module. 6. Replace the RAM expansion module door. 76 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 77
smoothly. In addition, HP normally provides drivers for other versions of Microsoft Windows, in case you decide to install a different version of Windows. • Download the latest drivers for your computer from www.hp.com/go/support. Follow the instructions included with the drivers. Reference Guide 77 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 78
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Service and Support Reference Guide 79 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 80
table below. HP Pavilion and Omnibook XE HP warrants to you that HP software will not fail to execute its programming instructions HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP HP, - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 81
Service and Support Hewlett-Packard Limited Warranty Statement 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 82
special promotions. To get help with your computer at this web site, click on Technical Support. In the technical support area, you will have access to: • answers to frequently asked questions • software, driver, and BIOS updates • electronic manuals • troubleshooting solutions 82 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 83
language, then wizards you through a variety of userfriendly support options. Find more information about Instant Support on our external web site at www.hp.com/hps/instant/index.htm. To call HP for service and support If you are unable to solve a problem with your computer, you can call the - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 84
notebook product is not normally sold and supported by HP in the country of use, the customer must call one of the supported HP Customer Care Centers located nearest the region. Currently, Omnibook XE3 and Pavilion notebook service and support assistance is only provided in the following countries - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 85
Service and Support Getting Support for Your HP Notebook PC Omnibook XE3 Series Notebooks North America United States Canada Latin America Mexico City Mexico (outside Mexico South America Argentina 2170 +41 (0)848 80 11 11 +90 216 579 71 71 +7 380 44 490 3520 +44 (0)207 512 52 Reference Guide 85 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 86
Notebook Series, contact the appropriate HP Customer Care Center. Check "To call HP for service and support" on page 83 for the phone number. HP Pavilion notebooks have regional support and service in selected countries. Currently, HP Pavilion notebook PCs are supported only in the country in which - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 87
Service and Support Obtaining Repair Service To prepare your computer for shipment 1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a at least three inches of protection around the unit and the courier will put it into one of their boxes. Reference Guide 87 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 88
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Solving Problems with Your Computer Reference Guide 89 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 90
contains solutions to a few common problems and troubleshooting techniques for your HP notebook PC. Audio problems If sound is not audible • Press be adjusted • Download the latest audio driver from the technical support area of the HP notebook web site www.hp.com/notebooks. You may also want to - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 91
with Your Computer Troubleshooting Techniques CD and DVD problems If you can't boot from BIOS Setup and change it. 1. Click Start, Turn Off Computer, Restart. 2. When you see the HP logo, press Esc to open the Boot menu. The default boot order is (1) Hard Drive, (2) computer. Reference Guide 91 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 92
Problems with Your Computer Troubleshooting on the Settings tab, and change settings. If you have problems with display resolution or color depth when playing DVDs • Set combinations of color depth and resolution are not supported in DVD playback. If you receive an error message with a - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 93
Solving Problems with Your Computer Troubleshooting Techniques Display problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This page 74. You may also want to test the display with diagnostics. See "Testing Hardware Operation" on page 111. Reference Guide 93 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 94
Solving Problems with Your Computer Troubleshooting Techniques If one or more stuck pixel. Contact HP Customer Care if you have a display quality problem and require a more comprehensive explanation of HP display quality-see "To call HP for service and support" on page 83 port. 94 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 95
Troubleshooting Techniques Hard disk drive problems The hard drive's reported capacity is less than its actual size • The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used in support and service " on page 113. Heat problems Your computer normally gets warm - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 96
Problems with Your Computer Troubleshooting Operation" on page 111. Keyboard, touch pad, and mouse problems If the touch pad is difficult to control • Customize the on a PS/2 mouse doesn't work • Make sure you installed any drivers included with the mouse. • Restart the computer, so that the system - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 97
Support troubleshooter. • Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System. If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device. • If available, run the LAN diagnostic software-run C:\hp\Drivers - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 98
sure drive C is not running low on free space. • If you are having memory problems running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Windows Help: click Start, Help and Support. • Not all third-party memory cards have been tested for use with the computer. Please - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 99
with Your Computer Troubleshooting Techniques Modem problems If the modem seems slow • Check for excess static or noise on the line, which reduces the overall transmission speed. If necessary, contact your telephone company about fixing this type of problem. • If you're dialing internationally - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 100
Problems with Your Computer Troubleshooting Techniques • If you have call-waiting, disable it-your telephone company can provide instructions. If the modem will not connect at 56K speed • The host modem may not support modem driver from the technical support area of the HP notebook web site www.hp. - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 101
Solving Problems with Your Computer Troubleshooting Techniques If the modem isn't detected • Check the modem setup. In Control Panel, open Phone and Modem Options. Check the you're using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line. Reference Guide 101 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 102
Solving Problems with Your Computer Troubleshooting Techniques If the modem clicks repeatedly but doesn't connect • Make sure you're using an analog telephone line. You buttons tab. 3. Click Change Onscreen Display. 4. Check Enable if it is not checked. 5. Click Done, then OK. 102 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 103
with Your Computer Troubleshooting Techniques PC card (PCMCIA) problems If the notebook doesn't HP Customer Care web site (www.hp.com/go/support) for information about installing certain PC Cards. • Make sure your computer supports the problem PC Card: check the HP Notebook web site (www.hp Guide 103 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 104
with Your Computer Troubleshooting Techniques Performance problems For best performance with Windows XP, your computer should have at least 96 to 128 MB of memory (RAM). If the on the left side of the computer. Then press the blue standby button to turn the computer back on. 104 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 105
with Your Computer Troubleshooting Techniques Power and battery problems If the computer turns to be calibrated. Restart the computer, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the battery, and locked in place. Reference Guide 105 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 106
: from Control Panel, open Power Options, then click the Hibernate tab. Printing problems Hint You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help: click Start, Help and Support. If a serial or parallel printer doesn't print • Make sure the - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 107
Problems with Your Computer Troubleshooting Techniques If the left edge of printed output is missing • If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 300-dpi printer. For example, for a 600-dpi HP LaserJet printer, try using the HP - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 108
Solving Problems with Your Computer Troubleshooting Techniques If the serial of the peripheral device or check the HP notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the no response, call HP for assistance. 108 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 109
Solving Problems with Your Computer Troubleshooting Techniques If the computer doesn't boot in the BIOS Setup utility. 1. Click Start, Turn Off Computer, Restart. 2. When you see the HP logo, press F2 to start the BIOS Setup utility. 3. Tab to the Boot menu. The default it. Reference Guide 109 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 110
Problems with Your Computer Troubleshooting Techniques If you have general problems resuming from standby or hibernation • Close all applications before going into standby or hibernate mode. • If the problems appeared after you installed new software (including drivers, such as printer drivers - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 111
Problems when you exit the program, so drivers can be loaded. To run the . 2. Press F10 when you see the HP logo. 3. When the menu appears, press in the BIOS. You can confirm the problem by running BIOS Setup utility and checking F4 to view the Support Ticket. Press F3 to exit e-Diagtools. - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 112
Support Ticket. Press T to update and display a Support Support Ticket. In Windows, click Start, All Programs, HP e-Diagtools, e-Diagtools for Windows. 15. Click View to display the Support Ticket. 16. To add information about your problem your support agent. If you have trouble running e-Diagtools - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 113
drive; for instructions, see "To recover an application" on page 115. The Recovery CD provides the HP notebook-specific Windows drivers to configure your custom system. You can find drivers: • On the hard drive under c:\hp\drivers. • On the Recovery CD, under \hp\drivers. • On the HP notebook web - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 114
Problems with Your Computer Recovering and Reinstalling Software 7. When the Recovery CD dialog box appears, follow the displayed instructions HP Customer Care Center for information about replacing it. See "To call HP for service and support" on page 83 for the phone number. To update the HP Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 115
Note Solving Problems with Your Computer Recovering and Reinstalling Software 5. Connect any cables or equipment needed to connect to the Internet. 6. Click Start, All Programs, HP e-Diagtools, e-Diagtools for Windows. 7. Click Update, select Download New and click OK. Follow the instructions that - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 116
- HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 117
Specifications and Regulatory Information Reference Guide 117 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 118
the specifications shown below are subject to change. For the latest specifications, go to the HP notebook web site (www.hp.com/notebooks). BIOS Setup utility options The pointing devices are not active in the BIOS of power-on self-test and messages during boot. Enabled 118 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 119
), or neither (Disabled). Enables or disables floppy disk drive controller. Enables or disables display of the status panel. Default Auto Enabled Both Enabled Enabled Reference Guide 119 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 120
restarts. Does not affect security, date, or time changes. Restores default settings, stays in Setup. Does not affect security, date, or time changes. 120 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 121
/102 key emulation Embedded numeric keypad 12 function (Fn) keys Touch pad with on/off button Left and right click buttons, center scroll button Reference Guide 121 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 122
64/128/256MB PC-100 SODIMM: 3.3V, 144-pin, SDRAM Mini-PCI modem, supporting Wake up on Ring# from D3 (cold) with AC-in Mini-PCI modem/LAN combo, supporting Wake up on Ring# & PME# from D3 (cold) with AC-in Operating 3,000m (10,000 ft) Storage altitude: up to 12,000m (40,000 ft) 122 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 123
and selected result codes for the built-in modem (with an Ambit chip), which is included with selected models of the HP notebook PC. Command A/ A B0 B1 C1 Dn E0 E1 H0 H1 I0 I1 I2 I3 I4 I5 I6 I7 L0 volume Set low speaker volume Set medium speaker volume Set high speaker volume Reference Guide 123 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 124
DTR On-to-OFF transition per &Qn &Q0, &Q1, &Q4, &Q5, &Q6: Soft reset &Q2, &Q3: The modem hangs up Restore factory configuration 0 124 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 125
as profile 1 Select internal timing for the transmit clock Select external timing for the transmit clock Select slave receive timing for the transmit clock Reference Guide 125 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 126
d is maximum rate (bps): 300-33600 Disable Rockwell Protocol Interface (RPI)/Video ready mode Enable RPI and set DTE speed to 19200 bps 126 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 127
Commands -K0 -K1 -K2 -SEC=0 -SEC=1, [] Disable MNP 10 extended services Enable MNP 10 extended services Disable MNP 10 extended services detection only Disable MNP 10-EC Enable MNP 10-EC and set transmit level - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 128
138 (8Ah) 0 0 0 0 52 (34h) 117 (75h) 62 (3Dh) 0 5 1 73 (49h) 0 70 0 194 (C2h) 17 (11h) 19 (13h) 7 0 20 3 104 (68h) 195(C3h) 138 7 128 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 129
CONNECT 1200 NO DIAL TONE BUSY NO ANSWER Range/units 0-15/dBm 0-15/dBm Default 128 (40h) 0-255 10 (country dependent) 10 (country dependent) 0 Reference Guide 129 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 130
to replace the fuse, be sure to install an approved fuse. Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac (3 A) 8120-6313 Europe Egypt Israel Saudi 8120-8452 People's Republic of China 250 Vac (2.5 A) 8120-8373 130 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 131
the battery contacts. • The battery pack is suitable for use only with compatible HP notebook models. Check the "Support and Service" section of this Reference Guide for your local HP contact. • Do not disassemble. There are no serviceable parts inside. Do not dispose of the battery pack in fire or - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 132
precautions are recommended: • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP representative-see the "Support and Service" section of this Reference Guide. • Do not attempt to make any adjustment of the unit. • Avoid - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 133
how the HP notebook PC -Packard could void the authority to operate the HP notebook PC in these regions. U.S.A. This computer and used in accordance with the instructions, it may cause harmful interference to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 134
Trade name: Hewlett-Packard Company Product name: Notebook PC Model Number(s): Omnibook XE3 (OB XE3), Pavilion N5D series Notebook PC (D is any number 0-9) complies with Part 15 of the FCC Rules. ce brouillage est susceptible de compromettre le fonctionnement du dispositif. 134 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 135
operation on every PSTN network termination point. In event of problems, you should contact your equipment supplier in the first instance. telephone network. For further product support, contact Hewlett-Packard at the phone numbers provided in your Reference Guide. Belgium: For outdoor usage only - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 136
keine absolute Sicherheit, dass die Geräte bei Anschluss an jeder beliebigen Telefonbuchse funktionieren. Sollten Probleme auftreten, wenden Sie sich zunächst an den Gerätehersteller. Diese Geräte wurden zum di problemi, per prima cosa rivolgersi al fornitore dell'apparecchiatura. 136 Reference Guide - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 137
: T18M038.00, T18N040.00 Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following pages. Reference Guide 137 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 138
Conformity (according to ISO/IEC Guide 22 and EN 45014) Numbers: Product Options: Notebook PC Omnibook XE3 (OB XE3), Pavilion N5D series Notebook PC (D is any number 0-9) All conforms undesired operation. Corvallis, OR, July 1, 2001 The HP F1454A and F1781A ac/dc adapter used with this product - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 139
extending life, 46 external, 69 quality, 94 settings, 33 troubleshooting, 93 TV set, 71 drivers downloading, 77 updating, 82 DVD drive access light, 18 45 size, 118 troubleshooting, 95 hardware testing, 111 headphone jack location, 15 heat, troubleshooting, 95 hibernate mode Reference Guide 139 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 140
HP Desktop Zoom, 33 HP notebook web site, 82 HP Notes, 13 I icons changing size, 33 installing original software, 113 Internet connecting to, 60 disconnecting from, 61 Internet Explorer, 58, 60 Internet Service , 18 troubleshooting, 105 power cords, 130 power management automated, 50 manual, 52 - HP Pavilion xh555 | HP Pavilion Notebook N5400 and XH500 Series PC's - Reference - Page 141
virus protection, 42 voltage requirements, 130 volume adjusting, 33 troubleshooting, 90 W web site HP Customer Care, 103 HP notebook, 82 Windows downloading drivers, 77 key, 31 manual, 13 password, 40 reinstalling, 113 setting up, 25 updating drivers, 77 work environment, 43 working in comfort, 43
HP Notebook PC
Reference Guide