HP Pavilion ze2000 HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb
HP Pavilion ze2000 - Notebook PC Manual
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- HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 1
M2000 Notebook PC Document Part Number: 377608-002 July 2005 ✎ The information and procedures included in this Maintenance and Service Guide apply to HP Pavilion ze2000 Notebook PC and Compaq Presario M2000 Notebook PC models equipped with Intel processors. This guide is a troubleshooting reference - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 2
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC Second Edition June 2005 First Edition February 2005 Document Part Number: 377608-002 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 3
Devices 3-14 3.5 Miscellaneous 3-16 3.6 Sequential Part Number Listing 3-18 4 Removal and Replacement Preliminaries 4.1 Tools Required 4-1 4.2 Service Considerations 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 4
5-45 5.18 Battery Connector Board 5-47 5.19 Power Connector Board 5-50 5.20 USB/S-Video Controller Board 5-52 5.21 Bluetooth Board 5-54 5.22 System Board 5-56 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index iv Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 5
1 Product Description The HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced modularity, Intel® Mobile Pentium® M and Celeron® M processors, and extensive multimedia support. HP Pavilion ze2000 and Compaq Presario M2000 Maintenance and Service Guide 1-1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 6
Product Description 1.1 Features ✎ Numerous references are made throughout this Maintenance and Service Guide to "full-featured" and "defeatured" computer models. A model is considered and Celeron M processors. Defeatured models feature only Celeron M processors. 1-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 7
32-bit (CardBus) and 16-bit PC Cards ■ External 65-watt AC adapter with 3-wire power cord ■ 6-cell or 12-cell Li-Ion battery pack ■ Stereo speakers with volume up and down buttons ■ Support for the following optical drives: ❏ 8X DVD-ROM Drive ❏ 24X DVD/CD-RW Combo Drive ❏ 8X DVD±RW/R and CD-RW Combo - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 8
Bus (USB) v. 2.0 (up to 3 ports) ❏ RJ-11 (modem) jack ❏ RJ-45 (network) jack ❏ Audio-out (headphone) jack ❏ Audio-in (microphone) jack ❏ Power ❏ IEEE 1394 digital port ❏ S-Video-out jack (select models only) ❏ Expansion port 2 (select models only) ❏ 6-in-1 Digital Media Reader slot (select models - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 9
"Preparing the Computer for Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.22, "System Board," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 10
Product Description 1.4 External Components The external components on the front of the HP Pavilion ze2000 computerare shown below and described in Table 1-1. Front Components, HP Pavilion ze2000 1-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 11
), are turned on. Power/standby light ■ On: Computer is turned on. ■ Blinking: Computer is in standby. ■ Off: Computer is off or in hibernation. IDE (Integrated Drive On or blinking: The internal hard drive or an Electronics) drive light optical drive is being accessed. Battery light ■ On: The - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 12
Product Description The external components on the front of the Compaq Presario M2000 are shown below and described in Table 1-2. Front Components, Compaq Presario M2000 1-8 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 13
), are turned on. Power/standby light ■ On: Computer is turned on. ■ Blinking: Computer is in standby. ■ Off: Computer is off or in hibernation. IDE (Integrated Drive On or blinking: The internal hard drive or an Electronics) drive light optical drive is being accessed. Battery light ■ On: The - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 14
Product Description The external components on the right side of the HP Pavilion ze2000 are shown below and described in Table 1-3. Right-Side Components, HP Pavilion ze2000 1-10 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 15
HP Pavilion ze2000 Component Function USB ports (1 or 2 depending on the computer model) Connect an optional USB device. 6-in-1 Digital Media Reader slot (select models only) Supports an optional digital memory memory card is being accessed. Optical drive Supports an Service Guide 1-11 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 16
Product Description The external components on the right side of the Compaq Presario M2000 are shown below and described in Table 1-4. Right-Side Components, Compaq Presario M2000 1-12 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 17
. 6-in-1 Digital Media Reader light (select models only) On: A digital memory card is being accessed. Optical drive Supports an optical disc. S-Video-out jack (select models only) Connects an optional not prevent a product from being mishandled or stolen. Maintenance and Service Guide 1-13 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 18
Product Description The external components on the left side of the HP Pavilion ze2000 are shown below and described in Table 1-5. Left-Side Components, HP Pavilion ze2000 1-14 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 19
Product Description Table 1-5 Left-Side Components HP Pavilion ze2000 Item Component Function 1 Power connector Connects an AC adapter cable. 2 Monitor port Connects an optional VGA monitor or projector. 3 Expansion port 2* Connects the computer to an optional (select models only) - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 20
Product Description The external components on the left side of the Compaq Presario M2000 are shown below and described in Table 1-6. Left-Side Components, Compaq Presario M2000 1-16 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 21
Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 8 PC Card eject button Ejects an optional PC Card from the PC Card slot. *The computer has only one expansion port. The term expansion port 2 describes the type of expansion port. Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 22
ze2000 Item 1 2 Table 1-7 Rear Panel Components HP Pavilion ze2000 Component Function Battery bay Holds a battery pack. Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 23
Holds a battery pack. Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs, or clothing, to block airflow. Maintenance and Service Guide 1-19 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 24
Product Description The keyboard components on the HP Pavilion ze2000 are shown below and described in Table 1-9. Keyboard Components, HP Pavilion ze2000 1-20 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 25
8 Table 1-9 Keyboard Components HP Pavilion ze2000 Component Function Function keys tasks. For example, pressing fn+f7 decreases screen brightness. Windows logo key Displays the Windows the pointer. Arrow keys Moves the cursor around the screen. Keypad keys (15) Can be used like the - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 26
Product Description The keyboard components on the Compaq Presario M2000 are shown below and described in Table 1-10. Keyboard Components, Compaq Presario M2000 1-22 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 27
keys to perform system tasks. For example, pressing Fn+F7 decreases screen brightness. Windows logo key Displays the Windows Start menu. Windows menu for items beneath the pointer. Arrow keys Move the cursor around the screen. Keypad keys (15) Can be used like the keys on an external - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 28
shown below and described in Table 1-11. Top Components, HP Pavilion ze2000 Item 1 2 3 4 Table 1-11 Top Components HP Pavilion ze2000 Component Function Left and right TouchPad buttons Function like the the computer is closed while on, initiates standby. 1-24 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 29
8 9 10 11 12 Table 1-11 Top Components HP Pavilion ze2000 (Continued) Component Function Power/standby button When the computer is ■ Off, press On: A digital memory card is being accessed. TouchPad vertical scrolling region Scrolls upward or downward. Maintenance and Service Guide 1-25 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 30
Moves the pointer. Caps lock light On: Caps lock is on. Display switch If the computer is closed while on, initiates standby. 1-26 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 31
WLAN and/or a Bluetooth device (select models only), are turned on. Power/standby button When the computer is ■ Off, press to turn on the computer Media Reader light (select models only) On: A digital memory card is being accessed. TouchPad vertical and horizontal scroll regions Scroll - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 32
Components HP Pavilion ze2000 Component Function Battery bay Holds a battery pack. Battery pack release latch Releases a battery pack from the battery bay. Memory module compartment Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 33
the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care. Hard drive bay Holds the internal hard drive. Maintenance and Service Guide 1-29 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 34
bay Holds a battery pack. Battery pack release latch Releases a battery pack from the battery bay. Memory module compartment Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model. 1-30 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 35
the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care. Hard drive bay Holds the internal hard drive. Maintenance and Service Guide 1-31 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 36
to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard and - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 37
authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 38
screen. ❏ To exit and save all the settings you have entered, use the arrow keys to select Exit > Exit Saving Changes, and then follow the instructions on the screen. Your preferences are set when you exit Computer Setup and take effect when the computer restarts. 2-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 39
the lower-left corner of the screen. ❏ To change the language, use the arrow keys to select the Advanced menu, select Language Support, and then press f5 or f6 Exit > Exit Saving Changes, and then follow the instructions on the screen. When the computer restarts, the factory settings are restored - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 40
Troubleshooting Selecting from the Main Menu Select System Information Table 2-1 Main Menu To Do This ■ View identification information about the computer. ■ View specification information about the processor, memory and cache size, keyboard controller version, and system BIOS. Selecting from the - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 41
Troubleshooting Selecting from the Advanced Menu Select Video Graphic Mode Dedicated Video Memory Total Video Memory Language Support Boot Order Accessibility Options Embedded WLAN This Run a quick or comprehensive self-test on any hard drive in the system. Maintenance and Service Guide 2-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 42
Troubleshooting Select Exit Saving Changes Exit Discarding Changes Load Setup Defaults Table 2-5 Exit Menu To Do This Save the computer. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) 2-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 43
No Operating System (OS) Loading" 2.10 "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" 2.11 "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" 2.12 "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" 2.13 "Flowchart 2.13-No OS Loading, Diskette Drive" Maintenance and Service Guide 2-7 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 44
Troubleshooting Table 2-6 Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 "Flowchart 2.14-No OS Loading, Optical Drive" 2.15 "Flowchart 2.15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2. - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 45
Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to "Flowchart 2.2-No Power, Part 1." N Beeps, LEDs, or error messages? Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? Y Check LED board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 46
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). N Power up on battery power? Y Reset power.* N Power up on battery power? Y Go to "Flowchart 2.3-No Power, Part 2." N Power up on AC power? Y Reset power.* N Power up on - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 47
in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another computer, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3." Done Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 48
Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2." Plug directly into AC outlet. Y Power LED on? N Reseat AC adapter in computer and at power source. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 49
or damaged parts? N Reseat loose components and boards and replace damaged items. Close computer and retest. N Power on? Y Done Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 50
Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Docking Device Stand-alone or docking device? Go to "Flowchart 2.7-No Video, Part 2." *NOTE: To change from internal to external . N Internal and external video OK? Y Replace system board. Done Done 2-14 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 51
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1." Remove computer from docking device, if connected. Adjust display brightness. Check brightness of external monitor. N Y Go to "A" in Video OK? "Flowchart Video OK? Done 2.6-No Video, Part 1." - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 52
Troubleshooting Flowchart 2.8-Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power N Done Test replacement docking device with new computer. Remove computer, replace docking device. 2-16 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 53
Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 54
2.11-No OS Loading, Hard Drive, Part 2." Done N Boot from diskette? Y Change boot priority through the Setup utility and reboot. N Boot from hard drive? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Go to "Flowchart 2.17-Nonfunctioning Device." 2-18 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 55
Troubleshooting Flowchart 2.11-No OS Loading, Hard Drive, Part 2 Continued from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." Reseat hard drive. N Disc or diskette in drive? Y 1. Replace hard drive. 2. Replace system board. Y Hard drive accessible? Done Remove disc or diskette and - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 56
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N System files on hard drive? Y Install OS and reboot. Y Virus on hard drive? N Run SCANDISK and check for bad sectors. N Can bad sectors be fixed? Y Clean virus. - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 57
each replacement: N ■ Diskette drive ■ System board Y Reset the computer. Refer to OS loading? Done Section 1.2, "Resetting the N Computer," for instructions. Change boot priority using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device." Maintenance and Service Guide 2-21 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 58
Troubleshooting Flowchart 2.14-No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y N Bootable disc in drive? Install bootable disc and reboot computer. Install bootable disc. Try another bootable disc. Y Boots from CD or DVD? Done N Y Reseat - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 59
in docking device (if applicable)? N Undock N Internal audio? Y Go to "Flowchart 2.16-No Audio, Part 2." Go to "Flowchart 2.16-No Audio, Part 2." Dock computer in replacement docking device. Go to "Flowchart 2.17-Nonfunctioning Device." N Y Audio? Done Maintenance and Service Guide 2-23 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 60
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? Y Load drivers . ■ Audio board (if applicable). ■ System board. 2-24 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 61
? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart 2.9-No Operating System (OS) Loading." N Device boots properly? Y Done Replace diskette drive. Done Maintenance and Service Guide 2-25 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 62
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. N External device Y Replace internal keyboard or cable. Y Keyboard Done operating Done properly? N Replace system board. 2-26 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 63
Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing internal pointing device or cable. Y Done Pointing device operating Done properly? N Replace system board. Maintenance and Service Guide 2-27 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 64
and or modem connection Done in OS? reconfigure. working? Y N Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). Y Network or modem connection Done working? N Replace system board. 2-28 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 65
parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 66
Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components, HP Pavilion ze2000 3-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 67
: Computer Major Components Description Spare Part Number Display assemblies (include wireless antenna boards and cables) 15.0-inch, XGA TFT BrightView, for use on HP Pavilion ze2000 models 394452-001 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models 381065-001 15.0-inch, XGA TFT, for - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 68
Illustrated Parts Catalog Computer Major Components, Compaq Presario M2000 3-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 69
Catalog Table 3-1 Spare Parts: Computer Major Components (Continued) Item 4 Description Keyboards For use on HP Pavilion ze2000 models in: Spain Sweden/Finland Taiwan Thailand The United Kingdom The United States Spare Part Number 381068-041 381068-151 381068-BB1 381068-061 381068-AD1 381068- - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 70
Illustrated Parts Catalog Computer Major Components, HP Pavilion ze2000 3-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 71
HP Pavilion ze2000 models For use on Compaq Presario M2000 models Broadcomm Bluetooth Wireless LAN board USB/S-Video controller board Power with 400-MHz FSB Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB Spare Part Number 382396-001 394455-001 382397-001 382906-001 382410-001 383189-001 376651-001 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 72
Illustrated Parts Catalog Computer Major Components, Compaq Presario M2000 3-8 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 73
17a 17b 17c Description Spare Part Number Battery connector board 382413-001 System boards (include disk cell RTC battery) 855, for use on HP Pavilion ze2000 models 382400-001 For use on Compaq Presario M2000 models 382401-001 Includes: Hard drive cover (includes two captive screws) Memory - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 74
Illustrated Parts Catalog Computer Major Components, HP Pavilion ze2000 3-10 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 75
For use on Compaq Presario M2000 models 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive Battery packs 12-cell, 8.8-AHr 6-cell, 4.4-AHr 6-cell, 4.0-AHr Spare Part Number 373047-001 373048-001 373023-001 373024-001 373026-001 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 76
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Miscellaneous Plastics Kit 3-12 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 77
Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Includes: Memory module compartment cover Mini PCI compartment cover Hard drive cover PC Card slot space saver Computer feet (4) Spare Part Number 367765-001 367766-001 Maintenance and Service Guide 3-13 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 78
Illustrated Parts Catalog 3.4 Mass Storage Devices Mass Storage Devices 3-14 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 79
Number Information Description Spare Part Number Hard drives (all 4200-rpm; include frame and connector) 80-GB 60-GB 40-GB 381398-001 381397-001 381396-001 Optical drives For use on HP Pavilion ze2000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 80
more information on screw specifications and usage) For use on HP Pavilion ze2000 models 382402-001 For use on Compaq Presario M2000 models Includes: 382403-001 ■ Phillips PM2.5×4.0 screw ■ Phillips PM2.0×7.0 round head screw ■ Phillips PM2.0×7.0 screw ■ Black Phillips PM2.0×5.0 screw ■ Silver - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 81
Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Description 65-watt AC adapter Power cords For use in: Australia and Israel Italy Japan Korea People's Republic of China Switzerland Taiwan Spare Part Number 371790-001 373979-011 373979-021 373979-201 373979-001 373979- - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 82
Part Number Listing Table 3-5 Spare Parts: Sequential Part Number Listing Spare Part Number 309674-001 364727-001 367759-001 367760-001 367771-001 367777-001 367777-031 367777-051 367777-061 367777-071 367777-081 367777-091 367777-121 Description USB travel mouse USB digital drive Battery - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 83
3-5 Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number 367777-161 367777 Presario M2000 models in Sweden/Finland Wired headset with volume control 65-watt AC adapter Mini PCI communications module, 802.11b Intel for use in most of the Maintenance and Service Guide 3-19 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 84
in Hong Kong and the United Kingdom Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Power cord for use in Brazil Power cord for use in People's Republic of China Power cord for use in Taiwan Power cord for use in Korea 3-20 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 85
Pavilion ze2000 models in the United Kingdom Keyboard for use on HP Pavilion ze2000 models in Germany Keyboard for use on HP Pavilion ze2000 models in France Keyboard for use on HP Pavilion ze2000 models in Italy Keyboard for use on HP Pavilion ze2000 models in Spain Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 86
in Europe and the Netherlands Keyboard for use on HP Pavilion ze2000 models in Belgium Keyboard for use on HP Pavilion ze2000 models in Taiwan Keyboard for use on HP Pavilion ze2000 models in Korea Keyboard for use on HP Pavilion ze2000 models in Sweden/Finland 3-22 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 87
) Memory module, 512-MB (266 MHz) Hard drive, 4200-rpm, 40-GB (includes frame and connector) Hard drive, 4200-rpm, 60-GB (includes frame and connector) Hard drive, 4200-rpm, 80-GB (includes frame and connector) 8X DVD-ROM Drive for use on HP Pavilion ze2000 models (includes bezel) 8X DVD-ROM Drive - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 88
) Keyboard cover for use on Compaq Presario M2000 models without wireless capability (includes wireless button and light) Speaker assembly for use on HP Pavilion ze2000 models Fan (includes thermal pad) Heat sink (includes thermal pad) Battery connector board 3-24 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 89
GHz) with 400-MHz FSB (includes thermal pad) PC Card assembly 8X DVD±RW/R and CD-RW Dual Layer Combo Drive for use on HP Pavilion ze2000 models (includes bezel) 8X DVD±RW/R and CD-RW Dual Layer Combo Drive for use on Compaq Presario M2000 models (includes bezel) Maintenance and Service Guide 3-25 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 90
Spare Parts: Sequential Part Number Listing (Continued) Spare Part Number 392591- HP Pavilion ze2000 models with defeatured models (includes TouchPad) Processor, Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB (includes thermal pad) Battery pack, 6-cell, 4.0 AHr 3-26 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 91
following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 5.0-mm socket for system board locks ■ Flat-bladed screwdriver ■ Tool kit-includes connector removal tool, loopback plugs, and case utility tool Maintenance and Service Guide 4-1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 92
prevent damage. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the computer, ensure - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 93
at least one inch of shock-proof foam. ■ Avoid dropping drives from any height onto any surface. ■ After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. ■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 94
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of layers, reducing its life expectancy. 4-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 95
packaging. ■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 96
Styrofoam. ■ Handle electrostatic-sensitive components, parts, and assemblies by the case or . ■ Turn off power and input signals before inserting or removing connectors or test equipment of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 97
or soldering aids ■ Nonconductive foam ■ Conductive tabletop workstations with ground cords of one megohm resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 98
800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 7,500 V Metallized laminate Floor mats 5,000 V 4-8 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 99
as 63 screws, in 10 different sizes and types, that may have to be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing," for detailed information on screw sizes, locations - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 100
Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location 5-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 101
Sequence Chart Description # of Screws Removed Preparing the Computer for Disassembly Battery pack 0 Hard Drive 2 loosened to remove the hard drive cover 4 to disassemble the hard drive Computer Feet 0 Optical Drive 1 Memory Module 2 loosened Mini PCI Communications Module 1 loosened - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 102
5.19 5.20 5.21 5.22 Disassembly Sequence Chart (Continued) Description Display Assembly Base Enclosure Speaker Assembly Heat Sink Fan Processor Battery Connector Board Power Connector Board USB/S-Video Controller Board Bluetooth Board System Board # of Screws Removed HP Pavilion ze2000 = 4 Compaq - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 103
the power cord. Battery Pack Spare Part Number Information 12-cell, 8.8-AHr 6-cell, 4.4-AHr 6-cell, 4.0-AHr 367760-001 367759-001 398065-001 4. Remove the battery pack by following these steps: a. Turn the computer upside down with the front panel toward you. Maintenance and Service Guide 5-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 104
to install the battery pack. 5.4 Hard Drive Hard Drive Spare Part Number Information 80-GB (4200-rpm; includes frame and connector) 60-GB (4200-rpm; includes frame and connector) 40-GB (4200-rpm; includes frame and connector) 381398-001 381397-001 381396-001 5-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 105
. 4. Remove the hard drive cover. ✎ The hard drive cover is included in the Miscellaneous Plastics Kits, spare part numbers 382400-001 (for use on HP Pavilion ze2000 models) and 382401-001 (for use on Compaq Presario M2000 models). Removing the Hard Drive Cover Maintenance and Service Guide 5-7 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 106
Removal and Replacement Procedures 5. Use the mylar tab 1 on the right side of the hard drive to lift the right side of the hard drive until it disconnects from the computer. 6. Remove the hard drive 2 from the hard drive bay. Removing the Hard 5-8 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 107
drive frame to the hard drive. 8. Remove the hard drive frame frame 2 from the hard drive. 9. Slide the hard drive connector 3 toward you and remove it. Removing the Hard Drive Frame and Connector Reverse the above procedure to reassemble and install the hard drive. Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 108
included in the Miscellaneous Plastics Kits, spare part numbers 382400-001 (for use on HP Pavilion ze2000 models) and 382401-001 (for use on Compaq Presario M2000 models). The feet attach to the base enclosure as illustrated below. Replacing the Computer Feet 5-10 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 109
Drive Removal and Replacement Procedures Optical Drive Spare Part Number Information For use on HP Pavilion ze2000 models: 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive For use on Compaq Presario M2000 models: 8X DVD-ROM - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 110
release hole. (The optical drive media tray releases from the optical drive.) 5. Use the media tray frame to slide the optical drive 3 to the right. 6. Remove the optical drive. Removing the Optical Drive Reverse the above procedure to install an optical drive. 5-12 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 111
Removal and Replacement Procedures 5.7 Memory Module Memory Module Spare Part Number Information 512-MB 256-MB 381395-001 381394-001 1. Prepare the computer for disassembly (refer to Section 5.3). Maintenance and Service Guide 5-13 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 112
. ✎ The memory module compartment cover is included in the Miscellaneous Plastics Kits, spare part numbers 382400-001 (for use on HP Pavilion ze2000 models) and 382401-001 (for use on Compaq Presario M2000 models). Removing the Memory Module Compartment Cover 5-14 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 113
computer.) 6. Slide the module 2 away from the socket at an angle. ✎ Memory modules are designed with a notch 3 to prevent incorrect installation into the memory module socket. Removing the Memory Module Reverse the above procedure to install a memory module. Maintenance and Service Guide 5-15 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 114
Removal and Replacement Procedures 5.8 Mini PCI Communications Module Mini PCI Communications Module Spare Part Number Information 802.11b/g Broadcomm for use in most of the -001 392591-001 392591-002 1. Prepare the computer for disassembly (Section 5.3). 5-16 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 115
cover. ✎ The Mini PCI compartment cover is included in the Miscellaneous Plastics Kits, spare part numbers 382400-001 (for use on HP Pavilion ze2000 models) and 382401-001 (for use on Compaq Presario M2000 models). Removing the Mini PCI Compartment Cover Maintenance and Service Guide 5-17 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 116
Removal compartment socket. (The front edge of the board rises up). 7. Remove the wireless communications module 3 by pulling the board away from the notch 4 to prevent incorrect installation into the Mini PCI socket. Removing a Mini PCI Communications Module Reverse the above procedure to install - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 117
Removal and Replacement Procedures 5.9 Keyboard Cover Keyboard Cover Spare Part Number Information For use on HP Pavilion ze2000 models with wireless capability (includes wireless button and light) For use on HP Pavilion ze2000 models without wireless capability (includes wireless button and light - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 118
Removal and Replacement Procedures 3. Remove the two silver PM2.0×5.0 screws that secure the keyboard cover to the computer. Removing the Keyboard Cover Screws 5-20 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 119
into the keyboard cover notches behind the f1, f5, f11, and insert keys 1 and lift up until the keyboard cover 2 disengages from the computer. 7. Remove the keyboard cover. Removing the Keyboard Cover Reverse the above procedure to install the keyboard cover. Maintenance and Service Guide 5-21 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 120
5.10 LED Board LED Board Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382415-001 382907-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard cover (Section 5.9). 5-22 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 121
cable is connected and disconnect the keyboard cable 1 from the system board. 4. Remove the two PM2.0×3.0 screws 2 that secure the LED board to the computer. 5. Remove the LED board 3. Removing the LED Board Reverse the above procedure to install the LED board. Maintenance and Service Guide 5-23 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 122
Removal and Replacement Procedures 5.11 Keyboard Keyboard Spare Part Number Information For use on HP Pavilion ze2000 models in: Asia Pacific, Australia, Canada 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard cover (Section 5.9). 5-24 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 123
Removal and Replacement Procedures 3. Remove the four black PM2.0×4.0 screws that secure the keyboard to the computer. Removing the Keyboard Screws Maintenance and Service Guide 5-25 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 124
Removal and Replacement Procedures 4. Lift the rear edge of the keyboard and swing it toward you until it rests on the palm rest. Releasing the Keyboard 5-26 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 125
Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board. 6. Remove the keyboard. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Maintenance and Service Guide 5-27 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 126
) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382417-001 383190-001 Hinge covers (not illustrated; for use only on Compaq Presario 382418-001 M2000 models) 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Memory module - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 127
the computer upside down, with the front panel toward you. 3. Disconnect the wireless antenna cables from the Mini PCI communications module 1. 4. Remove the cables from the clip 2 in the base enclosure. Disconnecting and Removing the Wireless Antenna Cables Maintenance and Service Guide 5-29 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 128
and Replacement Procedures 5. Turn the computer display-side up with the front toward you. 6. Open the display. 7. Disconnect the display cable 1 from the system board. 8. Remove the wireless antenna cables 2 from the clips in the top cover. Disconnecting the Display Cables 5-30 Maintenance and - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 129
on removing the display assembly on Compaq Presario M2000 models. 9. Remove the four PM2.0×6.0 screws 1 that secure the display assembly to the computer. 10. Remove the display assembly 2. Removing the Display Assembly Screws, HP Pavilion ze2000 Models Only Maintenance and Service Guide 5-31 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 130
M2000 models. 11. Remove the six PM2.0×6.0 screws 1 that secure the display assembly to the computer. 12. Remove the display assembly 2. Removing the Display Assembly, Compaq Presario M2000 Models Only Reverse the above procedure to install the display assembly. 5-32 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 131
Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382398-001 382399-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory module - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 132
the base enclosure screws on Compaq Presario M2000 models. 3. Remove the three PM2.0×6.0 screws 1 and the two black PM2.0×4.0 screws 2 that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 1, HP Pavilion ze2000 Models Only 5-34 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 133
base enclosure the computer 2 Seven PM2.0×6.0 screws that secure the base enclosure the computer 3 Six silver PM2.0×5.0 screws that secure the base enclosure the computer Removing the Base Enclosure Screws, Part 2, HP Pavilion ze2000 Models Only Maintenance and Service Guide 5-35 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 134
✎ Steps 6 through 8 apply only to Compaq Presario M2000 models. 6. Remove the six PM2.0×7.0 screws 1 and the silver PM2.0×5.0 screw 2 that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 1, Compaq Presario M2000 Models Only 5-36 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 135
computer upside down, with the front panel toward you. 8. Remove the three black PM2.0×4.0 screws 1 and the fifteen PM2.0×7.0 screws 2 that secure the base enclosure to the computer. Removing the Base Enclosure Screws, Part 2, Compaq Presario M2000 Models Only Maintenance and Service Guide 5-37 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 136
Procedures ✎ Steps 9 and 10 apply to both HP Pavilion ze2000 and Compaq Presario M2000 models. 9. Lift the rear edge of the base enclosure 1 until it disengages from the computer. 10. Slide the base enclosure 2 back and remove it. Removing the Base Enclosure Reverse the above procedure to install - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 137
Spare Part Number Information For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382410-001 383189-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory module - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 138
Removal and Replacement Procedures 2. Disconnect the speaker cable 1 from the system board. 3. Lift the speaker 2 straight up to remove it from the top cover. Removing the Speaker Assembly Reverse the above procedure to install the speaker assembly. 5-40 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 139
Part Number Information Heat sink (includes thermal pad) 382412-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory with the front panel toward you. Maintenance and Service Guide 5-41 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 140
Procedures 3. Disconnect the fan cable 1 from the system board. 4. Remove the three silver PM2.0×4.0 screws 2 that secure the heat sink to the top cover. 5. Remove the heat sink 3. Removing the Heat Sink Reverse the above procedure to install the heat sink. 5-42 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 141
Part Number Information Fan (includes thermal pad) 382411-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory down with the front panel toward you. Maintenance and Service Guide 5-43 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 142
Removal and Replacement Procedures 3. Remove the two silver PM2.0×4.0 screws 1 that secure the fan to the heat sink. 4. Remove the fan 2. Removing the Fan Reverse the above procedure to install the fan. 5-44 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 143
5.17 Processor Removal and Replacement Procedures Processor Spare Part Number Information Intel Pentium M 745 (1.8-GHz) with the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory module compartment - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 144
you feel a click. 3. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor should be aligned in the front right corner when you install the processor. Removing the Processor Reverse the above procedure to install a processor. 5-46 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 145
Battery Connector Board Battery Connector Board Spare Part Number Information Battery connector board 382413-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory and Service Guide 5-47 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 146
Removal and Replacement Procedures 3. Remove the silver PM2.0×4.0 screw that secures the battery connector board to the top cover. Removing the Battery Connector Board Screw 5-48 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 147
cover. 6. Slide the battery connector board 2 toward the rear panel until it disconnects from the system board. 7. Remove the battery connector board 3. Removing the Battery Connector Board Reverse the above procedure to install the the battery connector board. Maintenance and Service Guide 5-49 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 148
5.19 Power Connector Board Power Connector Board Spare Part Number Information Power connector board 382414-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory module compartment - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 149
the top cover. 3. Slide the power connector board 2 toward the rear panel until it disconnects it from the system board. 4. Remove the power connector board 3. Removing the Power Connector Board Reverse the above procedure to install the power connector board. Maintenance and Service Guide 5-51 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 150
. USB/S-Video Controller Board Spare Part Number Information USB/S-Video controller board 382416-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory module compartment cover (Section - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 151
controller board to the top cover. 3. Lift up on the right side of the board 2 to disconnect it from the system board. 4. Remove the USB/S-Video controller board. Removing the USB/S-Video Controller Board Reverse the above procedure to install the USB/S-Video controller board. Maintenance and - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 152
Part Number Information Broadcomm Bluetooth board 376651-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Memory down with the USB port away from you. 5-54 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 153
the Bluetooth board to the USB/S-Video controller board. 4. Disconnect the Bluetooth board cable 2 from the USB/S-Video controller board. 5. Remove the Bluetooth board 3. Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board. Maintenance and Service Guide 5-55 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 154
Board Spare Part Number Information 855, for use on full-featured models with Intel Pentium M processors (includes a disk cell RTC battery) 855GM, for use on full-featured models with Intel Pentium M processors 852GM, for use on defeatured models with Intel Celeron M processors PC Card assembly - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 155
for disassembly (Section 5.3) and remove the following components: a. Hard drive (Section 5.4) b. Optical drive (Section 5.6) c. Keyboard cover (Section 5.9) d. Keyboard (Section 5.11) e. Display assembly (Section 5.12) f. Base enclosure (Section 5.13) g. Speaker assembly (Section 5.14) h. Battery - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 156
Removal and Replacement Procedures 3. Release the ZIF connector 1 to which the TouchPad cable is connected and disconnect the cable 2 from the system board. Disconnecting the TouchPad Cable 5-58 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 157
step 6 in this section for information on removing the system board screws on Compaq Presario M2000 models. 5. Remove the two silver PM2.0×4.0 screws that secure the system board to the top cover. Removing the System Board Screws, HP Pavilion ze2000 Models Only Maintenance and Service Guide 5-59 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 158
Removal and Replacement Procedures ✎ Step 6 applies only to Compaq Presario M2000 models. 6. Remove the three silver PM2.0×4.0 screws that secure the system board to the top cover. Removing the System Board Screws, Compaq Presario M2000 Models Only 5-60 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 159
Removal and Replacement Procedures 7. Flex the left edge of the top cover 1 out until the 1394 connector 2 disengages from the top cover. until the audio connectors 5 and LED section 6 of the system board disengage from the top cover. Releasing the System Board Maintenance and Service Guide 5-61 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 160
Removal and Replacement Procedures 10. Slide the system board to the left at an angle and remove it. Removing the System Board Reverse the above procedure to install the system board. 5-62 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 161
and performance specifications. Table 6-1 Computer Dimensions HP Pavilion ze2000 Height HP Pavilion ze2000 Compaq Presario M2000 2.44 kg 2.39 kg 5.38 lb 5.26 lb Stand-alone power requirements Operating voltage Operating current 18.5V dc @ 3.5 A - 65 W 3.5 A Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 162
Specifications Table 6-1 Computer (Continued) Temperature Operating Nonoperating 10°C to 35°C -20°C to 60°C 50°F to 95°F -4°F to 140°F Relative specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 6-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 163
Specifications Table 6-2 15.0-inch, XGA, Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 22.9 cm 30.0 cm 38.1 cm Up to 16.8 million 250:1 150 nits - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 164
5°C to 55°C (41°F to 131°F) ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual capacity is less. †Actual drive specifications may differ slightly. 6-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 165
Specifications Table 6-4 Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 45°C 0°C to 60°C 0.79 in 3.70 in 5.28 in 0.75 lb 41°F to 113°F 32°F to 140°F Maintenance and Service Guide 6-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 166
Specifications Table 6-5 24X DVD/CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 167
(10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 3600 KB/s (150 KB/s at 1X CD rate) 1500 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds Maintenance and Service Guide 6-7 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 168
Specifications Table 6-6 8X DVD±RW/R and CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 169
Specifications Table 6-6 8X DVD±RW/R and CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (16X) CD-RW (8X) CD-ROM (24X) DVD (8X) DVD-R (4X) DVD-RW (2X) Multiword DMA mode 2 Startup time Stop time 1.2 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 170
Specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Table 6-7 8X DVD-ROM Drive DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW Photo CD - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 171
Specifications Table 6-7 8X DVD-ROM Drive (Continued) Track pitch 0.74 µm Access time CD media DVD media Random Full stroke < 100 ms < 175 ms < 125 ms < 225 ms Audio output level Line-out, 0.7 V rms Cache buffer 512 KB Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 172
Specifications Table 6-8 24X CD-ROM Drive Applicable disc Applicable disc CD-ROM (Mode 1 and 2) CD Disc thickness 1.2 mm (0.047 in) Track pitch 1.6 µm Access time CD media DVD media Random Full stroke < 110 ms < 220 ms < 125 ms < 225 ms seconds 6-12 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 173
System Function System timer Standard 101-/102-Key or Microsoft Natural Keyboard Cascaded Intel 82801DB/DBM USB2 Enhanced Host Controller-24CD COM1 Conexant AC-Link Audio Intel 82801DB/DBM SMBus Controller-24C3 Data Fax Modem with SmartCP Diskette drive Maintenance and Service Guide 6-13 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 174
Specifications Table 6-10 System Interrupts (Continued) IRQ7* Parallel port IRQ8 System CMOS/real-time clock IRQ9* Microsoft ACPI-compliant system IRQ10* Intel USB UHCI controller-24C2 Intel 82852/82855 GM/GME Graphic Controller Realtek RTL8139 Family PCI fast Ethernet none. ✎ PC Cards may - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 175
Specifications I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F controller no. 1 Opti chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/ - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 176
Specifications Table 6-11 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - (decoded in ESS1688) Unused Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port 6-16 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 177
FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6-17 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 178
00FFFFFF 01000000-047FFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System Function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-18 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 179
A Connector Pin Assignments Table A-1 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 180
Connector Pin Assignments Table A-2 RJ-45 (Network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused A-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 181
Connector Pin Assignments Table A-3 S-Video-Out Pin Signal 1 S-VHS color (C) signal 2 Composite video signal 3 S-VHS intensity (Y) signal 4 S-VHS color ground Pin Signal 5 TV-CD 6 S-VHS intensity ground 7 Composite video ground Maintenance and Service Guide A-3 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 182
analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock A-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 183
Connector Pin Assignments Table A-5 RJ-11 (Modem) Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide A-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 184
Connector Pin Assignments Table A-6 Audio-In (Microphone) Pin Signal 1 Audio signal in 2 Audio signal in Pin Signal 3 Ground Table A-7 Audio-Out (Headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel Pin Signal 3 Ground A-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 185
or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the computer is used. Maintenance and Service Guide B-1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 186
agency responsible for evaluation in the country where the power cord set will be used. ■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 187
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 188
it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. B-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 189
part numbers 382402-001 (for use on HP Pavilion ze2000 models) and 382403-001 (for use on Compaq Presario M2000 models). Table C-1 Phillips PM2.5×4.0 Screw Head mm Color Qty. Length Thread Width Silver 4 4.0 mm 2.5 mm 4.0 mm Where used: 4 screws that secure the hard drive frame to the hard - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 190
Black 5 5.0 mm 2.0 mm 4.0 mm Where used: 1 Two screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Section 5.3) 2 Two screws that secure the memory 5.8) Black Phillips PM2.0×5.0 Screw Locations C-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 191
Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 1 One screw that secures the optical drive to the computer (documented in Section 5.6) 2 Seven screws that secure the base enclosure on the HP Pavilion ze2000 computer(documented in Section 5.13) Phillips PM2.0×6.0 Screw Locations Maintenance and Service - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 192
Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 1 One screw that secures the keyboard to the computer (documented in Section 5.11) 2 Four screws that secure the display assembly on the HP Pavilion ze2000 (documented in Section 5.12) Phillips PM2.0×6.0 Screw Locations C-4 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 193
C-3 Phillips PM2.0×6.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 6 screws that secure the display assembly on the Compaq Presario M2000 (documented in Section 5.12) Phillips PM2.0×6.0 Screw Locations Maintenance and Service Guide C-5 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 194
Listing Table C-3 Phillips PM2.0×6.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the base enclosure to the computer (documented in Section 5.13) Phillips PM2.0×6.0 Screw Locations C-6 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 195
Listing Table C-4 Phillips PM2.0×7.0 Screw Head mm Color Qty. Length Thread Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the optical drive on the Compaq Presario M2000 (documented in Section 5.6) Phillips PM2.0×7.0 Screw Location Maintenance and Service Guide C-7 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 196
C-4 Phillips PM2.0×7.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section 5.13) Phillips PM2.0×7.0 Screw Locations C-8 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 197
C-4 Phillips PM2.0×7.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: 15 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section 5.13) Phillips PM2.0×7.0 Screw Locations Maintenance and Service Guide C-9 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 198
Where used: 1 Two screws that secure the keyboard cover to the computer (documented in Section 5.11) 2 Six screws that secure the base enclosure on the HP Pavilion ze2000 (documented in Section 5.13) Silver Phillips PM2.0×5.0 Screw Locations C-10 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 199
2.0 mm 4.0 mm Where used: One screw that secures the base enclosure to the computer (documented in Section 5.13) Silver Phillips PM2.0×5.0 Screw Location Maintenance and Service Guide C-11 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 200
Screw Listing Table C-6 Phillips PM2.0×3.0 Screw Head mm Color Qty. Length Thread Width Silver 2 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the LED board to the computer (documented in Section 5.10) Phillips PM2.0×3.0 Screw Locations C-12 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 201
Screw Listing Table C-7 Black Phillips PM2.0×4.0 Screw mm Color Qty. Length Thread Black 8 4.0 mm 2.0 mm Where used: 3 screws that secure the keyboard to the computer (documented in Section 5.11) Head Width 4.0 mm Black Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide C-13 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 202
C-7 Black Phillips PM2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 8 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the base enclosure to the computer (documented in Section 5.13) Black Phillips PM2.0×4.0 Screw Locations C-14 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 203
Black Phillips PM2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 8 4.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the base enclosure on the Compaq Presario M2000 (documented in Section 5.13) Black Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 204
Listing Table C-8 Phillips PM2.0×16.0 Screw Head mm Color Qty. Length Thread Width Black 5 16.0 mm 2.0 mm 4.0 mm Where used: 5 screws that secure the base enclosure on the HP Pavilion ze2000 (documented in Section 5.13) Phillips PM2.0×16.0 Screw Locations C-16 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 205
: 1 Three screws that secure the heat sink on the HP Pavilion ze2000 (documented in Section 5.15) 2 One screw that secures the battery connector board to the computer (documented in Section 5.18) 3 Two screws that secure the power connector board to the computer (documented in Section 5.19) 4 Two - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 206
2.0 mm 4.0 mm Where used: 2 screws that secure the fan to the heat sink (documented in Section 5.16) Silver Phillips PM2.0×4.0 Screw Locations C-18 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 207
Phillips PM2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the battery connector board to computer (documented in Section 5.18) Silver Phillips PM2.0×4.0 Screw Location Maintenance and Service Guide C-19 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 208
PM2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the system board on the HP Pavilion ze2000 (documented in Section 5.22) Silver Phillips PM2.0×4.0 Screw Locations C-20 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 209
4.0 mm Where used: 3 screws that secure the system board on the Compaq Presario M2000 (documented in Section 5.22) Silver Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide C-21 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 210
Screw Listing Table C-10 PhillipsPM1.5×3.5 Screw Head mm Color Qty. Length Thread Width Silver 2 3.5 mm 1.5 mm 3.0 mm Where used: 2 screws that secure the Bluetooth board to the computer (documented in Section 5.21) Phillips PM1.5×3.5 Screw Locations C-22 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 211
slot 1-11, 1-13 A AC adapter, spare part number 3-17, 3-19 arrow keys 1-21, 1-23 audio troubleshooting 2-23 audio-in jack location 1-7, 1-9 pin assignments A-6 audio-out jack location 1-7, 1-9 pin assignments A-6 B base enclosure removal 5-33 spare part numbers 3-9, 3-24, 5-33 battery bay 1-18, 1-19 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 212
Combo Drive OS loading problems 2-22 precautions 4-3 removal 5-11 spare part number 3-11, 3-15, 3-23, 3-25, 5-11 specifications 6-8 DVD-ROM drive OS loading problems 2-22 precautions 4-3 removal 5-11 spare part number 3-11, 3-15, 3-23, 5-11 specifications 6-10 Index-2 Maintenance and Service Guide - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 213
methods 4-6 H hard drive OS loading problems 2-18 precautions 4-3 removal 5-6 spare part numbers 3-9, 3-15, 3-23, 5-6 specifications 6-4 hard drive bay 1-29, 1-31 hard drive cover illustrated 3-12 removal 5-7 headphone jack location 1-7, 1-9 pin assignments A-6 headset, spare part number 3-16, 3-19 - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 214
Index I I/O address specifications 6-15 IDE drive light 1-7, 1-9 interrupt specifications 6-13 K keyboard removal 5-24 spare part numbers 3-5, 3-18, 3-19, 3-21, 3-22, 3-23, 5-24 troubleshooting 2-26 keyboard components 1-20, 1-22 keyboard cover removal 5-19 spare part numbers 3-3, 3-24, 5-19 keypad - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 215
device, troubleshooting 2-16, 2-25 num lock key 1-21, 1-23 num lock light 1-25, 1-27 O optical drive location 1-11, 1-13, 1-29, 1-31 OS loading problems 2-22 precautions 4-3 removal 5-11 spare part numbers 3-11, 3-15, 3-23, 3-25 specifications 6-6, 6-8, 6-10, 6-12 P packing precautions 4-5 PC Card - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 216
1-13 serial number 3-1, 5-2 service considerations 4-2 speaker assembly removal 5-39 spare part numbers 3-7, 3-24, 3-25, 5-39 speakers 1-7, 1-9 specifications battery pack 6-5 computer 6-1 display 6-3 DMA 6-13 DVD/CD-RW Combo Drive 6-6 DVD±RW/R and CD-RW Combo Drive 6-8 DVD-ROM drive 6-10 hard drive - HP Pavilion ze2000 | HP Pavilion ze2000 Notebook PC, Compaq Presario M2000 Noteb - Page 217
spare part numbers 3-7, 3-25, 5-52 V video troubleshooting 2-14 volume button 1-25, 1-27 W Windows applications key 1-21, 1-23 Windows logo key 1-21, 1-23 wireless button 1-25 wireless light 1-7, 1-9, 1-27 workstation precautions 4-6 Y Y-cable, spare part number 3-16 Maintenance and Service Guide
Maintenance and Service
Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
Document Part Number: 377608-002
July 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
✎
The information and procedures included in this
Maintenance
and Service Guide
apply to HP Pavilion ze2000 Notebook PC
and Compaq Presario M2000 Notebook PC models equipped
with Intel processors.