HP Presario 1100 Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se
HP Presario 1100 - Notebook PC Manual
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- HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 1
HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 2
of their respective companies. HP shall not be liable for part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Service Manual First Edition October 2002 Reference Number: N1010v/1100/ze4100 Document Part - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 3
...3-4 Suggestions for Troubleshooting 3-5 Diagnostic Tools ...3-17 e-Diagtools Diagnostic Program 3-17 Power-On Self-Test ...3-18 Sycard PCCtest 450/460 PC Card (Optional 3-24 Windows Management Instrumentation (WMI 3-25 BIOS Setup Utility...3-25 Replaceable Parts...4-1 Service Manual iii - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 4
the Notebook ...1-9 Figure 1-5. Replaceable Module Diagram 1-14 Figure 2-1. Disassembly Flow...2-3 Figure 2-2. Removing the Battery...2-4 Figure 2-3. Removing an SDRAM Module 2-5 Figure 2-4. Removing the Mini-PCI Card 2-6 Figure 2-5. Removing the Hard Disk Drive 2-7 Figure 2-6. Removing the Hard - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 5
3-19 Table 3-5. POST Messages...3-22 Table 3-6. Sycard PCCtest Commands 3-24 Table 3-7. BIOS Setup Menus and Parameters 3-26 Table 4-1. Replaceable Parts...4-3 Table 4-2. Accessory Replaceable Parts 4-5 Table 4-3. Part Number Reference...4-5 Table 5-1. LCD Guidelines ...5-3 Service Manual v - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 6
Introduction This manual provides reference information for servicing the HP Pavilion ze4100 Notebook PC (technology code KE), Compaq Evo Notebook 1010v Series (technology code KE), and Compaq Presario 1100 Series Mobile PC (technology code KE). It is for use by authorized service personnel while - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 7
HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Pavilion ze4100 Notebook PC F5855 H/ABA Celeron 1.6-GHz Display Hard Drive CD/DVD Drives Standard SDRAM/ modem + diskette Battery Li ion Li - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 8
Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA Hard Drive 20 GB F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB Compaq Presario 1100 Series Mobile PC Memory Display Video Operating System Power States HP Pavilion ze4100 Compaq Evo Notebook N1010v and Presario 1100 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 9
): power mode, hard disk activity, battery. 7. Microphone option (not available). 8. Infrared port.* 9. Wireless on-off button and indicator light.* 10. Battery. 11. CD-ROM, DVD, or other drive. 12. PS/2 keyboard or PS/2 mouse port (supports Y adapter). * on certain models Service Manual Product - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 10
Figure 1-2. Back View 13. AC adapter jack. 14. Two universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. audio out (headphones). 25. Volume controls.* 26. Audio mute button and audio mute light.* 27. Floppy drive.* * on certain models 1-4 Product Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 11
28. Hard disk drive. 29. Battery latch. 30. SDRAM door. Figure 1-3. Bottom View 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside). * on certain models Service Manual Product Information 1-5 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 12
notebook-depending on power considerations, types of active connections, and start-up time. Note This manual describes the notebook in . Maintains current session in RAM. Restarts quickly. Restores network connections. Power mode status light blinks. Press the power button -or- click Start - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 13
(front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. Off: notebook is off or in Hibernation mode. Hard disk drive activity On: notebook is accessing the hard disk drive. Battery status Green: The AC adapter is connected and - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 14
Hibernation mode. Toggles Scroll Lock on and off. Increases the audio volume and cancels the mute setting. Decreases the audio volume. Audio mute. 1-8 Product Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 15
bottom of the notebook. Figure 1-4. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Service Manual Product Information - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 16
MB SDRAM preinstalled. HP Pavilion ze4100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 1 GB (1024 MB) SDRAM using 512 MB modules. Compaq Evo N1010v and Presario 1100 Two slots for PC2100 DDR-266 SDRAM modules. Up to 512 MB SDRAM using 256 MB modules. 1-10 Product Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 17
(certain models) Wireless LAN (certain Mini-PCI interface. 9-pin, 115,200-bps serial. 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support and administrator passwords. System password. PC identification displayed at boot. WMI- °F). Service Manual Product Information 1-11 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 18
core logic. IEEE 1394: TI TSB43AB22. LAN: National NS83815. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. or CPU: Intel Mobile Celeron processor Phy, MAC integrated in core logic. 802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset. 1-12 Product Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 19
ABJ (2w) Cord, Pwr, UK (EPSR) For Hong Kong (2w) Cord, Pwr, US #ABA (2w) Card, mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide Port Replicator Assy Simple Port Replicator hp/compaq HP Pavilion • • • • • • • Compaq Evo and Presario • • • • • Service Manual Product Information - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 20
the motherboard. The following figure shows the connections among the notebook's replaceable electronic modules. Table 1-9 on page 1-15 lists the roles that these modules play in the notebook's functional subsystems. Figure 1-5. Replaceable Module Diagram 1-14 Product Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 21
. AC adapter socket, reset button, lid switch, power supply, power control circuitry. Power button AC-to-DC converter. Graphics controller, video RAM. Display output, backlight, power converter for backlight. Hard disk controller. Hard disk mechanism. I/O controller, floppy connector. Floppy drive - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 22
you how to remove and replace the notebook's components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Assembly, speaker (page 2-12). Battery, CMOS (page 2-37). • Battery, main (page 2-4). • Card, wireless LAN mini-PCI (page - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 23
nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0 - 2,5 3,5 - 4,0 2,5 - 3,0 2,5 - 3,0 2,5 - 3,0 Torque (in-lbf) 1.7 - 2.2 3.0 - 3.4 2.2 - 2.6 2.2 - 2.6 2.2 - 2.6 2-2 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 24
Disassembly Flowchart The following diagram shows the general "path" you will use when disassembling the notebook to access any particular component. Figure 2-1. Disassembly Flow Service Manual Removal and Replacement 2-3 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 25
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery's release latch, then pull the battery out of its compartment. Figure 2-2. Removing the Battery 2-4 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 26
a SDRAM Module (User-Replaceable) The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze4100, Compaq Evo Notebook 1010v, and Presario 1100 notebooks use only DDR266 SDRAM - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 27
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 28
, if present, and then remove the battery. 2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Carefully pull the hard drive out of the notebook. Screw, M2.5×6mm (2) Figure 2-5. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 29
logical drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 7. When prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear. 2-8 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 30
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook remove it. To replace, firmly press the - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 31
, being careful not to damage the plastics or wireless antenna underneath. Caution Be careful not to damage the antenna PCA that is connected to the left and right display assembly hinges. Damaging either antenna PCA can degrade notebook performance. 2-10 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 32
the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place. Service Manual Removal and Replacement 2-11 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 33
Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the "Removing the Top - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 34
Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). top case, then lower the keyboard into place. Service Manual Removal and Replacement 2-13 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 35
Screw, M2.5×4mm (4) Figure 2-9. Removing the Keyboard 2-14 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 36
Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the underside motherboard cable before installing the switchboard PCA. Service Manual Removal and Replacement 2-15 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 37
Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). 3. Remove the screws that secure the - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 38
secure the display assembly to the top case. Note that there is a grounding strap at the left hinge. 7. Lift the display assembly off of the notebook. Service Manual Removal and Replacement 2-17 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 39
Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12. Removing the Display Assembly 2-18 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 40
the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 41
Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Speaker - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 42
Screw, M2.5×4mm Screw, M2.5×6mm (15) Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13. Removing the Top Case Service Manual Removal and Replacement 2-21 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 43
Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 44
Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Service Manual Removal and Replacement 2-23 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 45
the motherboard prior to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left side of the guide gets secured during the top case replacement procedure. 2-24 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 46
Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive PCA to the bottom case. 5. Remove the I/R PCA. Service Manual Removal and Replacement 2-25 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 47
Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15. Removing the I/R PCA 2-26 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 48
Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive Figure 2-16. Removing the Heatsink (with Fan) Service Manual Removal and Replacement 2-27 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 49
the heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighten the screws in the order marked on the heatsink. 2-28 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 50
remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). • Heatsink (page 2-16). Service Manual Removal and Replacement 2-29 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 51
Module Caution Each time you install a new CPU module, you must also replace the heat sink's thermal pad to maintain optimum heat transfer. Use a • Be sure to replace the thermal pad on the heatsink, as described in the reassembly notes on page 2-28. 2-30 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 52
1. Download the notebook service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 53
connectors can degrade performance. 3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. (6) Screw, M2.5×4mm (4) Figure 2-18. Removing the Motherboard 2-32 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 54
the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package's Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive. If the unit - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 55
update. This restores the old system data on the new motherboard. If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook-you might have to contact an HP support center to do this. 2-34 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 56
label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-19. Example of Serial Number Label Service Manual Removal and Replacement 2-35 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 57
replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook end to connect to the mini-PCI card. Figure 2-20. Replacing the Antennas Replacing a PCMCIA Door If you need to remove or replace a PCMCIA door, see the - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 58
completes, press the power button to reset the notebook. BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates. Service Manual Removal and Replacement 2-37 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 59
have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 60
(page 2-27). Floppy (page 2-22). Motherboard (page 2-31). See page 2-22. Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the Control Panel. See page 2-35. Service Manual Removal and Replacement 2-39 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 61
-PCI card (page 2-6). Be careful not to bend the metal tabs on the bottom case when removing or replacing either of the two antenna PCAs. 1. Remove the two screws attaching the socket to the motherboard. 2. Unplug the PCMCIA socket from the motherboard. 2-40 Removal and Replacement Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 62
for troubleshooting (page 3-5). • Diagnostic tools ! e-Diagtools diagnostic program (page 3-17). ! Power-on self-test (page 3-18). ! Sycard PCCtest 450/460 PC card (page 3-24). ! Windows Management Instrumentation (page 3-25). ! BIOS Setup utility (page 3-25). Support by Authorized Service - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 63
abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 64
BIOS Setup utility, and the Sycard PCCtest. Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the notebook's problem. ! The troubleshooting suggestions on page 3-6 include general suggestions for repairing notebooks that show specific failure symptoms. Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 65
problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook any other tests that failed during troubleshooting. 3-4 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 66
Power-On Sycard WMI/ Self-Test PCCtest 450 Toptools (if installed) Bootup Tests Describes Processor Tests Describes Memory Tests Tests Describes Fan Tests Batteries Tests (CMOS battery only) Describes Display Tests Describes Hard disk Tests Tests Describes Floppy drive - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 67
. Restart notebook. Battery or contacts. Motherboard. Floppy disk or floppy drive. Motherboard. CD/DVD drive. Motherboard. Check AC adapter. Remove all but one SDRAM module and try again. If power status light does not turn on, reprogram BIOS, replace top case, replace motherboard. If power status - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 68
reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1. Battery capacity often decreases after a year or more. Service Manual Troubleshooting and Diagnostics 3-7 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 69
after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Repair Center: Comments Check battery and AC adapter. Check heatsink. AC adapter cannot be repaired, and must be replaced. 3-8 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 70
before suspending. Make sure hibernate support is enabled in Power in Control Panel. Also, make sure Hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 71
is less than actual size Floppy drive General problems. Call Center: Suggestions Check connections. Press Fn+F5 several times. Try display on another computer. Check power source. Remove and reinstall hard drive. Check connector. Back up disk immediately. Was notebook or drive dropped? Back up disk - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 72
CD/DVD drive. CD/DVD drive. Motherboard. Keyboard. Motherboard. Repair Center: Comments HP warranty does not cover expense of correcting this situation. Make sure CD/DVD drive is installed properly. Try reinserting ribbon cable in connector on motherboard. Service Manual Troubleshooting and - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 73
select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\touchpad.) Make sure C drive has adequate free space. Delete temporary and unneeded files. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Use only DDR-266 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 74
. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 75
transmission errors. Open Hardware Device Manager. Try to enable the infrared port. Remove any PC cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. Motherboard. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 76
refresh device list and check for conflicts. Download current drivers from card manufacturer's Web site. Make sure AC adapter has correct power rating. Try another AC adapter, if available. Plug in AC adapter for 24 hours to charge CMOS battery. Always set notebook on a flat surface, so air can flow - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 77
's power supply. Check settings in BIOS Setup. Port replicator. Motherboard. Repair Center: Comments If notebook slows after period of continuous activity, check heatsink-see previous symptom. Port replicator is not repairable, and must be exchanged. 3-16 Troubleshooting and Diagnostics Service - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 78
diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-18). • Sycard PCCtest 450 PC card (page 3-24). • Windows Management Instrumentation (page 3-25). • BIOS Setup utility (page 3-25). e-Diagtools - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 79
Diagtools Support Ticket on page 3-18. • Replaceable Module Diagram on page 1-14 • Functional Structure Description on page 1-15 This combined information should enable you to determine which of the notebook's components require service. Power-On Self-Test Note If Quiet Boot is enabled in BIOS Setup - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 80
. POST device initialization. Check ROM copyright notice. Initialize I20 support. Check video configuration against CMOS. Initialize PCI bus and devices. Initialize all video adapters in system. QuietBoot start (optional). Shadow video BIOS ROM. Service Manual Troubleshooting and Diagnostics 3-19 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 81
flag. Check for errors. Inform RomPilot about the end of POST. POST done - prepare to boot OS. Terminate QuietBoot (optional). Check password (optional). Initialize ACPI BIOS. Prepare Boot. Initialize SMBIOS. Initialize PnP Option ROMs. 3-20 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 82
Int 15h to enable remote keyboard. Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Redirect Int 10h to enable to Mini DOS. Boot to Full DOS. Improper video configuration (reprogram EEPROM) or external ROM checksum failure. Service Manual Troubleshooting - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 83
0232 Extended RAM Failed at offset: nnnn Extended memory is not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead - Replace and run SETUP CMOS clock battery indicator shows that the CMOS battery is dead. Connect the AC adapter for at - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 84
. CD ROM Drive CD-ROM drive identified. Entering SETUP ... Starting BIOS Setup. Failing Bits: nnnn Hex number nnnn is a map of the bits at the RAM address that failed the memory test. Each during POST. PS/2 Mouse: PS/2 mouse identified. Service Manual Troubleshooting and Diagnostics 3-23 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 85
models (PCI 1520) Table 3-6. Sycard PCCtest Commands Slot Upper Lower PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration header) testcb-v-1-b80 testcb-v-0-b80 3-24 Troubleshooting and Diagnostics Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 86
the BIOS Setup Utility 1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. Service Manual Troubleshooting and Diagnostics - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 87
uses mm/dd/yy format). Sets the language for BIOS Setup. Internal Hard Disk Sets the hard disk drive type and various parameters. Extended Memory Shows the extended memory size. CPU Serial Number Serial Number PC ID Main Menu Service ID For a Pentium processor with a serial number, makes the - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 88
1. Hard Disk 2. Removable Device 3. CD/DVD 4. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to the notebook's BIOS. Use e-DiagTools for Windows to download and install these BIOS updates as needed (page 2-37). Service Manual Troubleshooting and - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 89
4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-5). Service Manual Replaceable Parts 4-1 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 90
4-2 Replaceable Parts Figure 4-1. Exploded View Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 91
F4640-60942 F4640-60945 F5761-60901 F4640-60947 F4640-60984 F4640-60965 Exchange Part Number F5761-69012 F5761-69011 F5761-69010 F5771-69003 F5771-69002 F5771-69001 Presario/ Evo F5771J • • • • • • • • • • • • No • No • No • No • No • No • No Service Manual Replaceable Parts 4-3 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 92
F3257-69501 F3476-69002 Presario/ Evo F5771J Pavilion F5761H • UserRepl. No No No No No No No No No No No No No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No No No No No No Yes 4-4 Replaceable Parts Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 93
Replaceable Parts Description 128MB DDR266B 256MB DDR266B 512MB DDR266B AC-Adapter-Ultraslim Delta 75W s/PFC Battery, LiIon 4.4AHr 8 Cell Li-Ion Card, mini-PCI-802.11B France Card, mini-PCI-802.11B worldwide Cord, Pwr, Austr #ABG (2w) Cord, Pwr, Europe #ABB (2w) Cord, Pwr, Japan #ABJ (2w) Cord - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 94
Kit, display screw cover Kit, cable - 1F Presario/ Evo F5771J • • • • Pavilion H5761H • • • • • • • • • • • User Repl. Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No No No No No No No No No No No No No Yes No No Yes No Yes Yes No 4-6 Replaceable Parts Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 95
, Keyboard - 1F Compaq CD, Rec XP Home UK ENG Presario/ Evo F5771J • • • • • • • • Pavilion H5761H • • User Repl. Yes No Yes Yes No No No No No Yes No Yes Yes Yes Yes Yes Yes No No No No No No No No No No No No No Yes No No No No No Service Manual Replaceable Parts 4-7 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 96
The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. Service Manual Reference Information 5-1 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 97
dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 98
a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.) Service Manual Reference Information 5-3 - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 99
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site-see page vi. 5-4 Reference Information Service Manual - HP Presario 1100 | Compaq Evo Notebook N1010v Series and Compaq Presario 1100 Se - Page 100
Part Number F5761-90006 Printed in U.S.A. 10/02
HP Pavilion ze4100 Notebook PC
Compaq Evo Notebook N1010v Series
Compaq Presario 1100 Series Mobile PC
Technology Code KE
Service Manual