HP Presario SR1100 Compaq Presario Desktop Products - Warranty and Support Gui
HP Presario SR1100 - Desktop PC Manual
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- HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 1
Desktop Products Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 2
- HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 3
PC Help and Tools. 3 Compaq Customer Care Web support. For product information, driver updates, troubleshooting and much more, go to: http://www.compaq.com/consumersupport 4 Chat online with a qualified support specialist to solve your problem. Available through the Help & Support Center on your PC - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 4
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 5
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 6
only) is an icon on the desktop or in the Organize software program, or in the Help and Support Center. To start the wizard, problems with programs, printers, or peripherals that stop working, or to resolve erratic PC behavior. Repair options include using the Compaq Application Recovery or Compaq - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 7
you, but it is recommended to manually set restore points, especially before installing the Search box in Help and Support. • Application and Driver Recovery If the problem with the PC seems to be with . Before using the Compaq System Recovery program or the Compaq Application Recovery program, use - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 8
or is accidentally erased. Using Recovery CD-DVD Creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 9
burn) a Recovery Tools CD. After you make the Compaq Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. more information, type System Restore into the Search box in Help and Support. To Start System Restore: 1 Close all open programs. 2 Click the - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 10
the factory by using the System Recovery program. WARNING: The Compaq System Recovery program will delete any data or programs that you instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 11
5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and turn on the PC. System - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 12
. For more information on your support and services options visit http://www.hp.com/home/ownerservices When should I contact Compaq phone service and support? • The Help and Support Center or other support tools on your PC did not identify or help solve your problem. • You either do not have - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 13
instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the Compaq Presario recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. HP - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 14
to provide proof of purchase or lease as a condition of receiving software technical support. After the first 30 days, technical support for software that was either preinstalled by HP on Compaq branded PC or included with the Compaq branded PC at the time of your purchase or lease of the product is - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 15
or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 16
respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 17
Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 10500 Ridgeview Ct. Cupertino, CA 95015-4010 USA declares that the product Product Name: Compaq Presario Personal Computer System Model Number(s): 8000 - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 18
installed and used in accordance with the instructions, may cause harmful interference to radio communications service to report the problem to Compaq's Consumer PC Division, or to one of our authorized agents. Service can be obtained by calling the Compaq Customer Support Center at 1-800-OK-COMPAQ - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 19
entity, or individual. ENERGY STAR Compliance Compaq Presario PCs and Monitors marked with the ENERGY wiring associated with a single line individual service may be extended by means of a certified Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC Statement (Canada Only) This Class B - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 20
's instructions. Laser Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD-ROM or DVD-ROM. Laser Product Label The following label or equivalent is located on the surface of Compaq supporting structure - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 21
Lightning Protection For added protection of any Compaq product during a lightning storm, or when 4 3 1 2 Antenna Grounding Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 - HP Presario SR1100 | Compaq Presario Desktop Products - Warranty and Support Gui - Page 22
©2004 Hewlitt-Packard Development Company, L.P. Printed in
Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the following
information handy. Please take a moment to write down your product information for future
reference.
Model Number: _____________________________________________________________________
Serial Number: _____________________________________________________________________
Purchase Date: _____________________________________________________________________
System or Product Number: ______________________________________________________