HP Presario SR1100 Compaq Presario Desktop Products Warranty and Support Guide
HP Presario SR1100 - Desktop PC Manual
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- HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 1
Compaq Presario Desktop Products Warranty and Support Guide 1 Year Parts Replacement on Hardware with Available Shipment of Replacement Parts - Compaq's award-winning Easy Access Design makes it easy! 1 Year Free Labor on Hardware 1 Year Free Hardware Technical Support 30 Days Free Software - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 2
listed in the Favorites list found in your Internet Explorer browser. Phone and e-mail support may not exist if no information is given. For software not listed, the HP Customer Care Center provides 30-day limited support. All software titles, below, may not be included with your PC. Acrobat Reader - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 3
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 4
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 5
Warranty and Support Guide to contact Support. Connect desktop or in the Organize software program, or in the Help and Support problems with programs, printers, or peripherals that stop working, or to resolve erratic PC behavior. Repair options include using the Compaq Application Recovery or Compaq - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 6
you, but it is recommended to manually set restore points, especially before installing the Search box in Help and Support. • Application and Driver Recovery If the problem with the PC seems to be with . Before using the Compaq System Recovery program or the Compaq Application Recovery program, use - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 7
or is accidentally erased. Using Recovery CD-DVD Creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 8
burn) a Recovery Tools CD. After you make the Compaq Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. more information, type System Restore into the Search box in Help and Support. To Start System Restore: 1 Close all open programs. 2 Click the - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 9
the factory by using the System Recovery program. WARNING: The Compaq System Recovery program will delete any data or programs that you instructions to display, and then follow those instructions. 6 Complete the PC startup, finish the registration process, and wait until you see the desktop. - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 10
6 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. • For standard recovery, press R. Choose Next to startup, finish the registration process, and wait until you see the desktop. Then, turn off the PC, reconnect all peripheral devices, and - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 11
lots of helpful information included with your Compaq Presario. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem. Within the Help and Support Center, you can get the latest - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 12
You can easily replace many of your Compaq Presario parts that are considered consumer replaceable. This , the Compaq Customer Support Center will make arrangements to fix your computer. These services are free purchase or lease from HP, or from the date HP completes installation. Your dated - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 13
NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. This Limited Warranty does not apply to expendable or consumable parts and - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 14
to the HP Web site at: http://www.hp.com/support HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 15
identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 16
in the product documentation do not solve the problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 17
or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 18
respect to the Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 19
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 20
any product is compatible with all of Telecom's network services. Some parameters required for compliance with Telecom's Telepermit requirements call attempts to the same number within any 30-minute period for a single manual call initiation. and (b) The equipment shall be on the hook for a period - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 21
telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS Additional Safety Information This product has not been evaluated for connection to an as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 22
performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna- - HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 23
- HP Presario SR1100 | Compaq Presario Desktop Products Warranty and Support Guide - Page 24
Printed in
Compaq Presario Desktop Products
Warranty and
Support Guide
±
1 Year Parts Replacement on Hardware with Available Shipment
of Replacement Parts — Compaq’s award-winning Easy Access
Design makes it easy!
±
1 Year Free Labor on Hardware
±
1 Year Free Hardware Technical Support
±
30 Days Free Software Technical Support to Get You
Up-and-Running
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
have specialists available to help you with your technical support questions as they arise
via the Web or phone (see Contact Numbers chart within this document). As our valued
customer, we want to make sure that your support needs are met and any issues resolved
as quickly as possible.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the
following information handy. Please take a moment to write down your product
information, located on the rear of the PC, for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________