HP Presario SR1300 Compaq Presario Desktop Products Warranty and Support Guide
HP Presario SR1300 - Desktop PC Manual
 |
View all HP Presario SR1300 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Presario SR1300 manual content summary:
- HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 1
Up-and-Running IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We have specialists available to help you with your technical support questions as they arise via the Web or - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 2
Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30-9:30, Sat. 8:30-12:30 Vietnam: Call your retailer Hours are subject to change without notice Software Support If you have questions about your software, call or visit your software vendor's Web site. The appropriate number or Web address is listed below - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 3
Troubleshooting For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 4
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 5
if the light is not on, refer to the Warranty and Support Guide to contact Support. Connect the monitor to the PC, plug it in, and turn PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 6
, type System Restore into the Search box in Help and Support. • Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual factory-installed - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 7
using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC to your PC model number. The discs set contains the operating system, drivers, and application software that were originally installed on the PC at the - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 8
Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. • Start System Restore into the Search box in Help and Support. To Start System Restore: 1 Close all open an individual factory-installed application or driver accidentally gets erased or damaged, - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 9
or application program to install, and then click Install. 9 Follow the onscreen instructions. 10 Repeat steps 7 through 9 to install other drivers or applications. 11 When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, click Turn Off - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 10
System Recovery to reinstall the operating system, programs, and drivers from the recovery discs. However, you must reinstall any 6 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. • For standard recovery, press R. Choose Next to proceed - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 11
your new Compaq Presario. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the Compaq Customer Support Center listed earlier in this Warranty and Support Guide, and a Compaq Customer - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 12
two choices: 1 You can easily replace many of your Compaq Presario parts that are considered consumer replaceable. This is the fastest method repair is necessary, the Compaq Customer Support Center will make arrangements to fix your computer. These services are free during the warranty period. There - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 13
FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. This Limited Warranty does not apply , ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 14
http://www.hp.com/support HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 15
problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support warranty service for either - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 16
problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: http://www.hp.com/support Contact your authorized HP dealer or Authorized Service into Your Computer's temporary memory (RAM) for purposes of using the Software Product. b. - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 17
. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to the extent necessary to - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 18
Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information contained herein - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 19
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 20
any product is compatible with all of Telecom's network services. Some parameters required for compliance with Telecom's Telepermit requirements call attempts to the same number within any 30-minute period for a single manual call initiation. and (b) The equipment shall be on the hook for a period - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 21
telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS Additional Safety Information This product has not been evaluated for connection to an as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 22
performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna- - HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 23
- HP Presario SR1300 | Compaq Presario Desktop Products Warranty and Support Guide - Page 24
Printed in
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
 |
 |
Compaq Presario Desktop Products
Warranty and
Support Guide
±
90 days Parts Replacement on Hardware with Available
Shipment of Replacement Parts — Compaq’s award-winning
Easy Access Design makes it easy!
±
90 days Free Labor on Hardware
±
90 days Free Hardware Technical Support
±
30 Days Free Software Technical Support to Get You
Up-and-Running
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
have specialists available to help you with your technical support questions as they arise
via the Web or phone (see Contact Numbers chart within this document). As our valued
customer, we want to make sure that your support needs are met and any issues resolved
as quickly as possible.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to have the
following information handy. Please take a moment to write down your product
information, located on the rear of the PC, for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________