HP Presario SR1500 PC Troubleshooting and System Recovery Guide
HP Presario SR1500 - Desktop PC Manual
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- HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 1
PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP Windows are U.S. registered trademarks of Microsoft Corporation. HP supports lawful use of technology and does not endorse or - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 3
Driver Recovery 2 System Recovery Overview 3 Creating System Recovery Discs 3 Creating a Recovery Tools CD 4 Running System Recovery from Recovery Discs 4 Running System Recovery from the Hard Disc Drive 5 Hard Disk Drive Space 6 Troubleshooting 6 PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 4
iv PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 5
. This may eliminate some problems that can remain after performing a restart. To turn off your PC: 1 Close all open programs and windows. 2 Click Start. 3 Choose Turn Off Computer. 4 Click Turn Off. 5 Start your PC by pressing the On button. PC Troubleshooting and System Recovery Guide 1 - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 6
Next. 8 Follow the onscreen instructions. For more information about software restore points: 1 Click Start. 2 Click Help and Support. The Help and Support Center displays. 3 Type system restore into the Search box, and then click Search. Application Recovery and Driver Recovery If an individual - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 7
5 Choose PC Help & Tools. 6 Click Compaq Application Recovery. 7 Click Application Installation or Driver Installation, and then click Next. 8 Select the driver or application program to install, and then click Install on your PC at the factory. PC Troubleshooting and System Recovery Guide 3 - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 8
Choose All Programs. 3 Choose PC Help & Tools. 4 Click Compaq Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place. Running System as described in "Creating System Recovery Discs." 4 PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 9
11 After the PC restarts, a series of startup screens appears. To proceed Driver Rollback, click Microsoft System Restore and follow the onscreen instructions. • If you have performed the Microsoft System Restore and Driver Rollback, click Yes to start PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 10
solve the problem. Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation. 6 PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 11
• Keyboard and Mouse • Power • Memory • Miscellaneous Audio Symptom No sound is produced. Problem Volume is muted. Volume is turned down. Speakers are turned off. Speaker cables are not properly (green) connector on the PC. Unplug the headphones. PC Troubleshooting and System Recovery Guide 7 - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 12
is dirty. Windows does not detect CD-ROM or DVD-ROM driver. Reinsert the disc with the label facing up. Wait at disc. Cannot create (burn) a disc. The PC is turned off. Problem with disc. Problem with drive. Turn on your PC, and press the Eject button to Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 13
movie on a DVD player. Problem Problem with PC operation. RecordNow! creates a closed session music CD. Wrong recording option being used. Problem with disc. Problem with file type. Not connected be viewed on a PC, but not on a home DVD video player. PC Troubleshooting and System Recovery Guide 9 - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 14
(Select Models Only) Symptom Problem Solution PC is unable to read keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Diskette drive cannot formatting the diskette. 10 PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 15
be locked up and not responding. Hard disk drive error message displays. Problem Program in use has stopped responding to commands. Part of hard disk and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. PC Troubleshooting and System Recovery - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 16
driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide (+) next to the problem device and check for exclamation points Troubleshoot button, and follow the onscreen instructions in the device troubleshooter - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 17
plug a network cable into a telephone service line; doing so may damage the are further problems, click the Troubleshoot button, and follow the onscreen instructions. You instructions. NOTE: Removing the AOL program will not cancel your account with AOL. PC Troubleshooting and System Recovery Guide - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 18
Problem Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Try unplugging and then reconnecting the mouse cable to your PC. Replace the batteries in the mouse. Refer to the documentation that came with your wireless set. 14 PC Troubleshooting - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 19
will not turn on or start. Problem PC is not securely connected to an Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details. Reseat drive power, data, and power supply cables. See the Upgrading and Servicing Guide for instructions. PC Troubleshooting - HP Presario SR1500 | PC Troubleshooting and System Recovery Guide - Page 20
battery. See the Upgrading and Servicing Guide for instructions, or refer to the Warranty and Support Guide to contact Support for replacement details. If you encounter printer problems, refer to the documentation that came with your printer. Printed in 16 PC Troubleshooting and System Recovery
PC Troubleshooting and
System Recovery Guide