HP ProDesk 400 G5 Maintenance and Service Guide

HP ProDesk 400 G5 Manual

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  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP ProDesk 400 G5 Desktop Mini
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: September 2019 First Edition: May 2018 Document Part Number: L21499-002 Product notice This user guide
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    cleaning safety precautions 11 Cleaning the computer case ...11 Cleaning the keyboard ...11 Cleaning the monitor ...12 Cleaning the mouse ...12 Service considerations ...12 Tools and software requirements ...12 Screws ...12 Hard Drives ...13 Lithium coin cell battery ...13 SATA hard drives ...13
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    ...39 Changing from desktop to tower configuration 41 Drivers ...53 Recovering the Configuration Settings ...53 6 Troubleshooting without diagnostics ...54 Safety and comfort ...54 Before you call for technical support ...54 Helpful hints ...55 Solving general problems ...56 Solving power problems
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    Windows by product name or number (select products only) ...90 Installing HP PC Hardware Diagnostics Windows 90 Using HP PC Hardware Diagnostics UEFI ...90 Starting HP PC Hardware Diagnostics UEFI 91 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 91 Downloading the latest
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    Appendix B Statement of memory volatility ...96 Nonvolatile memory usage ...98 Questions and answers ...100 Using HP Sure Start (select models only) ...101 Appendix C Specifications ...102 Index ...103 viii
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    : This computer model can be used in a tower orientation or a desktop orientation. The tower stand is sold separately. Front panel components NOTE: white when the power is on. If it is flashing red, there is a problem with the computer and the main storage LED is displaying a diagnostic code. Refer
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    has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance. 2 Chapter 1 Product features
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    improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item Description (1) Access panel (2) Front bezel
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    Item (7) (8) (9) (10) (11) (12) Description VGA option board Serial port option board USB Type-C option board Solid-state drives, NVMe, M.2 2280/2230, PCIe 512-GB, TLC 512-GB 512-GB, self-encrypting drive (SED), TLC 256-GB, TLC 256-GB, self-encrypting drive (SED), TLC 128-GB, TLC 128-GB Optane
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    material) (18) Antenna cable, wireless (19) Stand Miscellaneous parts Description AC adapter 65 W, nPFC Sleeve Kits I/O sleeve Hard drive sleeve Optical drive sleeve VESA sleeve HP speaker phone security sleeve Quick release EPS bracket Miscellaneous parts 5
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    Description PC mounting bracket, B300 Antenna cover Port cover HP USB-Type C to USB Type-A Hub DisplayPort cable DVI monitor cable Adapters USB Type-C to USB 3.0 DisplayPort to VGA DisplayPort to HDMI 2.0 DisplayPort to DVI
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    Description USB, hardened Power cord Miscellaneous parts 7
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    procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 400 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack
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    when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Electrostatic discharge information 9
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    table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all
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    the keyboard body, follow the procedures described in Cleaning the computer case on page 11. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 11 before following these procedures: CAUTION: Use safety glasses equipped with side shields before
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    the disassembly and assembly of the computer. Tools and software requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the
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    for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard 400-700 mV 3.3 V, 5 V N/A 6.0 Gb/s SATA hard drives
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    for proper service. After guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions
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    Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 8 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as a USB flash drive, from the computer. 3. Turn
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    Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Loosen the thumbscrew on the rear of the computer (1), and then slide the panel forward and lift it off the computer (2). NOTE: If
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    Front bezel NOTE: It is not necessary to remove the front bezel to access other components. The front bezel is secured to the top cover by screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. Position the
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    Hood sensor The hood sensor is located near the front of the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. Lift the rubber cover from the hood sensor (1). 4. Disconnect the cable from the system
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    Speaker A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. To remove the speaker: 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access
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    Hard drive For a list of available hard drives, see Computer major components on page 3. NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for
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    Hard drive connector The hard drive connector is installed in the hard drive cage and connects to the system board. 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. Remove the hard drive (Hard drive on page 20
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    Drive cage 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. Remove the hard drive (Hard drive on page 20). 4. Lift the connector latch on the system board (1), and then disconnect the hard drive cable using the
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    M.2 PCIe solid state drive (SSD) For a list of available solid-state drives, see Computer major components on page 3. 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. In models with a hard drive, remove the
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    page 22. 4. Locate the WLAN module on the system board. 5. Disconnect both antenna cables (1) from the WLAN module. NOTE: You may need to use a small tool, such as a pair of tweezers or needle-nose pliers, to disconnect and connect the antenna cables. 6. Remove the screw (2) securing the WLAN module
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    external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to : You may need to use a small tool, such as tweezers or needle-nose pliers, to remove and replace the battery. Battery
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    5. Lift the battery out of the holder. 6. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. 7. Reassemble the computer. 8. Reset the date and time, your passwords, and any special system setups using Computer
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    Expansion connector board For a list of available expansion connector boards, see Computer major components on page 3. An expansion board can be installed near the back of the system board that provides an additional connector on the rear I/O panel. The board is secured with two screws and connects
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    The computer comes with at least one small outline, dual in-line memory module (SODIMM). To achieve maximum memory support, you can populate the system board x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer
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    Item Description 1 Memory module slot, Channel B 2 Memory module slot, Channel A System Board Label DIMM1 DIMM3 Slot Color Black Black The system will automatically operate in single-channel mode, dual-channel mode, or flex mode, depending on how the memory modules are installed. ● The
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    3. Tilt the fan up using the front tab and leave it in the up position. NOTE: It is not necessary to fully remove the fan to remove or install a memory module. 4. Locate the memory module locations (1) and (2) on the system board. 5. To remove a memory module, press outward on the two latches on
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    Fan 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. Disconnect the fan cable from the system board (1). 4. Remove the fan cable from the clips on the side of the heat sink (2). 5. Lift fan up to about 30-45
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    grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. Thermal grease services the processor (1) and heat sink (2). Thermal pads service the system board components (3) and heat sink (4). 32 Chapter 4 Removal and replacement procedures
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    Heat sink 33
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    latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 34 Chapter 4 Removal and replacement procedures
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    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3. In models with a hard drive,
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    it out of the computer (2). To install the system board, reverse the removal procedures. When replacing a system board be sure to install a thermal pad to service the graphics processor on the system board (1) at the location on the chassis as shown by callout (2) in the following image. 36 Chapter
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    Model name/number or marketing name. Flexbuild Enter the Serial Number of Unit. Support Enter the SKU or Product Number including Support Localization Code. Enter the 18-byte identifier assigned to the Support computer. Enter the Feature Byte string. The feature Flexbuild byte string is case
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    System board components Sys Bd Label CPUFAN CPU DIMM3 DIMM1 PSWD CMOS HSENSE Color White Black Black Black Black Yellow Component Processor fan Processor Secondary memory Primary memory Password header and jumper CMOS reset button White Hood sensor Sys Bd Label SPKR WLAN BAT SSD P60 SATA P72
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    Internal WLAN antenna cables The antennas route from the WLAN module to the cable connectors on the front and the rear of the computer. To install the antennas: 1. Prepare the computer for disassembly (Preparation for disassembly on page 15). 2. Remove the access panel (Access panel on page 16). 3.
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    15. Rotate and remove the antenna (3), and then pull the cable out of the front of the chassis (4). Reverse the removal procedure to install the WLAN antennas and cables. 40 Chapter 4 Removal and replacement procedures
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    from desktop to tower configuration The computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Reconnect the AC power
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    Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM
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    4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made
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    NOTE: Support for ● Super I/O Firmware version ● USB Type-C controller(s) firmware version ● Service Born on date ● Serial number ● SKU number ● UUID (Universally If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed,
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    or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● 'Check HP.com for BIOS Updates' or 'Check the Network for BIOS Updates' The string that appears here depends on the setting in 'BIOS Update Preferences'. This
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    Save Changes and Exit Saves changes to current system configuration, exits Computer Setup, and reboots. Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup-Security Option Description Create BIOS
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    encryption service) will lose functionality that depends on saved data. BIOS Sure Start ● Verify Boot Block on every boot. Default is disabled. ● BIOS Data Recovery Policy. Default is Automatic. IMPORTANT: Only select Manual in situations in which forensic analysis is to be performed before HP Sure
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    drives that have a Master Boot Record NOTE: Windows 10 systems are generally not formatted to include an MBR. Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the Master Boot Record (MBR) of the system hard drive. If the MBR
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    Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default the Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware
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    -Advanced (for advanced users) (continued) Option Heading HP Sure Recover Provides the ability to automatically recover the restrict the allowed software components. Set this option to 'disable' to support Device Guard. System Options Turbo boost Intel Turbo Boost Technology (TBT)
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    Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable
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    charging port capability when the system is in hibernate or shutdown state. Supported by the right front USB port. Rear USB Type-C Downstream Charging Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is 'All UEFI' for Windows 10 or later.
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    a USB keyboard, it must be plugged into one of the rear ports labeled with the keyboard icon. Default is disabled. Computer Setup-UEFI Drivers Lets you restart the computer into the 3rd Party Option ROM Management application. You can start this application directly by pressing F3 during startup
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 55 in this guide. To assist you in resolving problems online, HP Instant Support Professional
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    serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was problems on page 71 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver
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    check to be sure that it is supported on the system. ● If the problems You may be able to easily resolve the general problems described in this section. If a problem displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup Troubleshooting without diagnostics
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    date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically
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    System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: 58 Chapter 6 Troubleshooting without diagnostics
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    5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause If equipped with a voltage selector, voltage
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    from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the , the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed Troubleshooting without diagnostics
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    the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving hard drive problems 61
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    reader problems Media inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on from the list of applications. In the left column, expand This PC, right-click on the corresponding drive icon, and then select Eject.
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    the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating the boot sequence in F10 Computer Setup. Solving display problems If you encounter display problems, see the documentation that came with the monitor and to
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    system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every . Disable monitor energy saver feature. 64 Chapter 6 Troubleshooting without diagnostics
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    Cause If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution Press problems 65
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    option in the monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase on-screen display functions monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some 6 Troubleshooting without diagnostics
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    the computer has audio features and you encounter audio problems, see the common causes and solutions listed in application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed
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    The correct printer drivers for the application are not installed. Solution Turn the printer on and make sure it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] 68 Chapter 6 Troubleshooting without diagnostics
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    the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment
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    bottom of the mouse and clean with the ball are dirty. the internal components with a mouse cleaning kit available from most computer stores. 70 Chapter 6 Troubleshooting without diagnostics
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    use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the installed in the wrong location. Solution 1. Review the documentation that came with the system problems. 3. If you still cannot resolve the issue, contact Customer Support. Solving hardware installation
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    with HP memory. 4. Replace the system board. Solving network problems Some common causes and solutions for network problems are the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link 6 Troubleshooting without diagnostics
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    and device at the other end are operating correctly. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network
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    drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems that support ECC memory, HP does not support mixing Troubleshooting without diagnostics
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    incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving memory problems 75
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    is defective. Try a different flash drive. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and LED light on the front of the cable/DSL modem. 76 Chapter 6 Troubleshooting without diagnostics
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    the cable/DSL service is connected, the good, the "PC" LED light is a small piece of drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems
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    Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. 78 Chapter 6 Troubleshooting without diagnostics
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    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
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    action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor
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    If additional memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a memory patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 81
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    Device Not Found 3F1-Hard Disk 1 Error 3F2-Hard Disk 2 Error 400-Serial Port A Address Conflict Detected 401-Serial Port B Address Conflict Detected Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. Hard drive is
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    41B-Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be installed in the system that is not supported and has been disabled. Replace with a supported module. 800-Keyboard Error Keyboard failure
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    Control panel message 90B-Fan Failure 90D-System Temperature 90E-Power Supply Fan Not detected 910-Filter Warning Description Recommended action The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. Thermal shutdown occurred.
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    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
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    or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner
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    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
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    briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. CAUTION: Pushing the special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 42.
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    /support. 2. Select Get software and drivers, and then enter the product name or number. 3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location: To run the tool on your computer, download it to the computer desktop. - or - To run the tool from a USB
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 99
    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 100
    , follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 101
    results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 102
    A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 103
    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 104
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 105
    Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 97
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 106
    Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 101. Yes Stores system RTC battery backed-up CMOS This memory is not
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 107
    For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 108
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 109
    can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 110
    C Specifications Dimensions Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (38.7°C max wet bulb) Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Standard efficiency Operating voltage range
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 111
    problem 56 connectors external antenna 2 power 2 country power cord set requirements 95 Customer Support components ProDesk 400 1 G general problems 56 HP PC Hardware Diagnostics UEFI downloading 91 starting 91 using 90 HP PC Hardware Diagnostics Windows downloading 89 installing 90 using 89 HP
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 112
    illustrated 5 product ID location 2 R rear panel components 2 Remote HP PC Hardware Diagnostics UEFI settings customizing 92 using 92 removal and replacement drive 2 serial number location 2 service considerations 12 slots security cable 2 software problems 77 servicing computer 12 solid state drive
  • HP ProDesk 400 G5 | Maintenance and Service Guide - Page 113
    5 removal and replacement 35 SATA connectors 13 system memory, removing personal data from volatile 96 T temperature control 10 thumbscrew 2 tools, servicing 12 Torx T15 screwdriver 12 tower conversion 41 U USB ports 2 USB SuperSpeed port 2 USB Type-C SuperSpeed port 1 USB Type-C SuperSpeed
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Maintenance and Service Guide
HP ProDesk 400 G5 Desktop Mini