HP ProDesk 405 G6 Maintenance and Service Guide

HP ProDesk 405 G6 Manual

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  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 3
    cleaning safety precautions 12 Cleaning the computer case ...12 Cleaning the keyboard ...13 Cleaning the monitor ...13 Cleaning the mouse ...13 Service considerations ...14 Tools and software requirements ...14 Screws ...14 Cables and connectors ...14 Hard drives ...14 Lithium coin cell battery
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    33 System board ...34 System board callouts ...35 Wireless antennas and cables ...36 5 Troubleshooting without diagnostics ...37 Before you call for technical support ...37 Helpful hints ...38 Solving general problems ...38 Cannot access the Computer Setup (F10) Utility when booting the computer 38
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    Keyboard commands and typing are not recognized by the computer 47 Mouse does not respond to movement or is too slow 48 Solving hardware installation problems ...48 A new device is not recognized as part of the system 49 Computer will not start ...49 Power light blinks red three times and then
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    problems ...55 Computer will not start up and the HP logo HP Sure Recover (select products only 80 10 Using HP PC Hardware Diagnostics ...81 Using HP PC Hardware Diagnostics Windows (select products only 81 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 81 Accessing HP PC
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    Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) ...81 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 81 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ...82 Downloading HP PC Hardware
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 8
    viii
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 9
    the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components panel components Front panel components 1 USB Type-C® SuperSpeed port with HP Sleep and 4 Charge 2 USB SuperSpeed port 5 Audio-out (
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    supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See the Maintenance and Service Guide
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    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. Serial number location 3
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 13
    Table 2-1 Computer major components and their descriptions (continued) Item Description HDMI 2.0 DisplayPort 1.4 USB 3.1 Gen 2 Type-C with ALT Mode USB 3.1 Gen 2 Type-C with ALT Mode, 100 W input Fiber LAN 2.5 GB LAN USB-to-serial port Dual USB 3.1 Type-A (5) Hard drive cable (6) WLAN
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    Table 2-1 Computer major components and their descriptions (continued) Item Description 2 TB, TLC 1 TB, TLC 512 GB, TLC 512 GB, TLC, self-encrypting drive (SED) 512 GB, value 256 GB, TLC 256 GB, TLC, self-encrypting drive (SED) 256 GB, value 128 GB, TLC (15) Processor (includes
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 15
    parts To identify the various computer parts, use this table. Table 2-3 Miscellaneous parts and their descriptions Description DVD-writer drive B300 PC Mounting Bracket Port cover USB 3.1 Type-C cable Screw Kit Adapter DisplayPort-to-VGA DisplayPort-to-DVI DisplayPort-to-HDMI 2.0 Miscellaneous
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 16
    Table 2-3 Miscellaneous parts and their descriptions (continued) Description DisplayPort-to-DisplayPort 1.2 USB-to-serial HDMI-to-DVI female Sleeve I/O Optical drive HP Speaker Phone Security Sleeve Dual VESA® sleeve USB Type-A to USB Type-B sleeve USB Type-A to USB Type-B sleeve (short) Quick
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 17
    3 Routine care, SATA drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, AC voltage is
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 18
    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board)
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    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the these materials and equipment to prevent static electricity. ● Antistatic tape
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    the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can
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    ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed because the alcohol evaporates quickly and does not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 22
    incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly caught or snagged by parts being removed or replaced. IMPORTANT: When servicing this computer, be sure to place cables in their proper location
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 23
    and replacement chapter for the chassis that you are working on for instructions on the replacement procedures. WARNING! This computer contains a lithium battery is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data
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    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat
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    guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions before servicing a
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 26
    To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Before removing the front bezel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2. Remove the access panel (Access panel on
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    with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory. Table 4-2 Memory module specifications Component Specification Memory modules
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    IMPORTANT: When handling a memory module, be careful not to touch any of the contacts. Doing so can damage the module. The memory module sockets have gold-plated metal contacts. When upgrading the memory, use memory modules with gold-plated metal contacts to prevent corrosion, oxidation, or both,
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 29
    2. Locate the memory modules on the system board. 3. To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1), and then pull the SODIMM out of the socket (2). Memory modules (SODIMMs) 21
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    4. Match the notch on the module with the tab on the memory socket (1). Slide the new SODIMM into the socket at approximately a 30° angle (2), and then press the SODIMM down (3) so that the latches lock it in place. Fan NOTE: A memory module can be installed in only one way. The computer
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    To install the fan, reverse the removal procedure. Hard drive and drive cage To remove the hard drive and drive cage, use these procedures. Table 4-3 Hard drive descriptions Description Hard drives, 2.5 inch 2 TB, 5400 rpm 1 TB, 7200 rpm 1 TB, 5400 rpm 500 GB, 7200 rpm 500 GB, 7200 rpm, self-
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    4. Slide the hard drive cage back, and then lift it out of the chassis (4). Solid-state drive To remove the solid-state drive module, use these procedures. The solid-state drive is located under the hard drive and drive cage. Table 4-4 Solid-state drive module descriptions Description Solid-state
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    2. Remove the screw that secures the drive (1). 3. Pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. The WLAN module is located under the hard drive and drive cage
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    2. Disconnect the antenna cables from the module (1). NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal. 3. Remove the screw (2) that secures the module to the computer. 4. Pull the
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    60°C (149°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 36
    1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2. Remove the access panel (Access panel on page 17). 3. Remove the hard drive and drive cage (Hard drive and drive cage on page 23). Remove the battery: 1. Locate the battery and battery holder on the system board. 2.
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    Remove the speaker: 1. Disconnect the speaker cable from the system board connector (1). 2. From the outside-front, press the rubber grommets and the speaker into the chassis (2). 3. Remove the speaker from the computer (3). NOTE: System component appearance can vary. To install the speaker, reverse
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    To install the ambient sensor, reverse the removal procedure. Flex I/O connector board #1 To remove flex I/O connector board #1, use these procedures. Before removing flex I/O connector board #1, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2.
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    Flex I/O connector board #2 To remove flex I/O connector board #2, use these procedures. Before removing flex I/O connector board #2, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2. Remove the access panel (Access panel on page 17). 3. Remove
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 40
    1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2. Remove the access panel (Access panel on page 17). 3. Remove the fan (Fan on page 22). Remove the heat sink: 1. In the order indicated on the heat sink, loosen the three captive Torx screws (1). 2. Lift the back of
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 41
    , always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. For more information, see https://support.hp.com/us-en/document/c06366640. Processor 33
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    System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 17). 2. Remove the access
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    4. Lift the side of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 44
    Table 4-5 System board callouts (continued) Item Component (4) WLAN module (5) Solid-state drive Item (9) (10) Component Processor System fan Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 45
    guide. Before you call for technical support If you are having problems with the computer, try these solutions to isolate the exact problem before calling for technical support. ● Run the HP ID number. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware
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    call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software the factory-installed operating system, check to be sure that it is supported on the system. NOTICE: When the computer is plugged into an troubleshoot the computer. 38 Chapter
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    Computer will not respond to keyboard or mouse Use this information to troubleshoot the computer. Cause Computer is in Sleep state. System has locked date and time.) If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery
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    loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer. Cause Solution Processor is too
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    not turn on and the lights on the front of the computer are not blinking Use this information to troubleshoot the computer. Cause System unable to power on. Solution Press and hold the power button for less than button cable is properly connected to the system board. Solving general problems 41
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    then replace the power supply. 6. Replace the system board. Solving power problems These tables provide common causes and solutions for power problems. Power supply shuts down intermittently Use this information to troubleshoot the computer. Cause Solution If the computer has a voltage selector
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    this information to troubleshoot the computer. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click
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    it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause The system is trying to start from
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    If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other open applications. Shut down
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    jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables. Printer will not print Use this information to troubleshoot the computer. Cause Solution Printer is
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    If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Keyboard connector is
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 56
    not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Solution Mouse connector is not properly plugged into the Follow the instructions that came with the mouse. mouse with the computer. Solving hardware installation problems You might need to
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    to the configuration, Reboot the computer and follow the instructions for accepting the you did not accept them. changes. problems. 3. If you still cannot resolve the issue, contact Customer Support. Power light blinks red three times and then white two times Use this information to troubleshoot
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    Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Network controller is disabled
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    . Be sure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of Be sure that the authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the
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    troubleshoot the computer. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the
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    memory error Use this information to troubleshoot the computer. Cause You have information to troubleshoot the computer. . Use this information to troubleshoot the computer. Cause Too lights continue blinking) Use this information to troubleshoot the computer. Cause Memory is installed incorrectly
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    Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables. USB flash drive is not seen as a drive letter in Windows Use this information to troubleshoot the computer. Cause The drive letter after the
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 63
    problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Internet Service . (If the connection is good, the PC light on the front of the cable/DSL
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 64
    -installed operating system, it might not be supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause ROM issue - POST
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    information about a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities You can access Computer Setup only by turning the computer on or restarting the system. To
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 66
    after exiting the F10 Setup screen. Computer Setup-Main This table provides information about the Computer Setup Main menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-1 Computer Setup-Main Option Description System Information
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 67
    Check ● Language Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from older BIOS-If selected, Minimum BIOS Version becomes active, which lets you manually enter the minimum BIOS version that you can roll back to. ● Allow
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 68
    USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct table provides information about the Computer Setup Security menu. NOTE: Support for specific Computer Setup options can vary, depending on the
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 69
    Table 6-2 Computer Setup-Security Option Description Create BIOS Administrator Password Lets you set and enable a BIOS administrator password, which controls access to the following features: ● Setup Menu (F10) ● Third Party Option ROM Management (F3) ● Update system ROM ● WMI commands that
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    HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the local user enters the manual Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory,
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    System Hard Drive NOTE: Windows 10 systems are generally not formatted to include an Master Boot Record (MBR). Instead they use GUID Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save the MBR of the system hard drive. If the MBR gets changed, the
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 72
    Command Allows authorized personnel to reset security settings during a service event. Default is enabled. Restore Security Settings to Default table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware
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    CA key Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to disable to support Device Guard. Ready BIOS for Device Guard Use Requires BIOS Administrator password to be configured and Secure Boot to be enabled. System Options
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    module. Hyperthreading Lets you control processor capability. Default is enabled. Multi-processor Use this option to disable multi-processor support under the operating system. Default is enabled. Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor
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    Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in the operating system and does not affect the error or warning beeps during POST. Default is enabled.
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    Table 6-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading devices can be moved to different ports. The ports disabled by the BIOS remain disabled until the system is restarted. USB Type-C Controller Firmware Update Default is enabled. Option ROM Launch Policy These
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    Option Heading USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is Never) CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). Computer Setup-Advanced 69
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    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except f10
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    problem persists, replace the RTC battery. See the Removal and Replacement section for instructions third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. ECC Modules not supported on this Platform Recently added memory modules support 1. If additional
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    System test under Using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing USB device used for USB key provisioning 1. Try
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    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2218-ME Firmware Version should be
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 82
    Interpreting system validation diagnostic front panel LEDs and audible codes This section identifies the front panel light codes as well as the audible codes that can occur before or during POST that might not have an error code or text message associated with them. CAUTION: When the computer is
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    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
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    Password security and resetting CMOS This computer supports two security password features that you can them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 57 for information about backing up the BIOS
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    To delete the Power-on password, go to step 3. 2. To delete the Setup password, as soon as the computer turns on: - Press esc while the "Press the ESC key for Startup Menu" message is displayed. - Press f10 to enter Computer Setup. 3. When the key icon appears, type your current password, a slash
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    support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP your system both within and outside of Windows if the desktop cannot load. HP recommends that you attempt to restore your system using the
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    automatically or manually create restore System Restore. 2. Run Reset this PC. NOTE: The options Remove everything and support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
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    the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system ( access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and
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    . Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 90
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4. When the tool opens, select the type of diagnostic test
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    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
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    is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version
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    operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 86 Chapter 10 Using HP PC Hardware Diagnostics
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    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 96
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
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    usage Use this table to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for nonvolatile memory usage critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select products only) on page
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 98
    Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type , go to http://www.hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions.) Stores Management Engine Code
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 99
    instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports . HP has
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 100
    screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 101
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac-120 V ac or 220 V ac-240 V ac. Power supplies on those computers that do not have external
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 102
    Table 12-1 Power cord country-specific requirements (continued) Country Accrediting Agency Country Accrediting Agency Canada (2) CSA Sweden (1) SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) SEV United Kingdom (1) BSI United States (2) UL 1.
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 103
    13 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 175 mm 6.9 in Width 177 mm 7.0 in Depth 34 mm 1.3 in Approximate weight 1.45 kg 3.2 lb Temperature range Operating 10°C to 35°C 50°C to 95°F
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 104
    power cord set requirements 93 Customer Support 37 D deleting a Power-On problems 43 hard drives 6 hardware installation problems 48 heat sink removal and replacement 31 heat sink with fan illustrated 4 helpful hints 38 HP PC Hardware Diagnostics UEFI downloading 84 starting 83 using 83 HP PC
  • HP ProDesk 405 G6 | Maintenance and Service Guide - Page 105
    problems 42 power supply illustrated 4 operating voltage range 95 Power-On password 76 printer problems 46 problems HP Cloud Recovery Download Tool 78 creating using Windows tools 78 Remote HP PC Hardware 11 tools, servicing 9, 14 Torx T15 screwdriver 9, 14 troubleshooting without diagnostics 37
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.