HP ProLiant 4500 Compaq ProLiant 4500 Servers Maintenance and Service Guide
HP ProLiant 4500 Manual
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- HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 1
nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. MAINTENANCE AND SERVICE GUIDE Compaq ProLiant 4500 Servers First Edition (May - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 2
CHMP - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 3
v PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant Family of Servers. Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant 4500 Servers without notice. Symbols The following text and - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 4
Preface Locating Additional Information The following documentation is available to support these products: n User Documentation n Compaq Service Quick Reference Guide n Service Training Guides n Compaq Service Advisories and Bulletins n Compaq QuickFind n Compaq Insight Manager 2.0 Maintenance and - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 5
ProLiant 4500 Server 1-1 Mechanical Exploded View of the Compaq ProLiant 4500 1-1 Components Exploded View of the Compaq ProLiant 4500 1-2 Spares Parts List 1-3 Chapter 2 REMOVAL AND REPLACEMENT PROCEDURES ELECTROSTATIC DISCHARGE INFORMATION 2-1 PREPARATION PROCEDURES 2-2 POWER SUPPLY - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 6
Power Supply Specifications 5-4 SIMM Specifications 5-5 Internal Diskette Drives 5-5 CD-ROM Specifications 5-6 SMART SCSI Array Controller 5-7 550-MB Pluggable Fast-SCSI-2 Drive Specifications 5-7 1.05-GB Pluggable Fast-SCSI-2 Drive Specifications 5-7 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 7
Pluggable Drive Specifications Integrated Fast-Wide SCSI-2 Controller 32-Bit Fast-Wide SCSI-2/E Controller Integrated Fast-SCSI-2 Controller 32-Bit Fast-SCSI-2 Controller NetFlex-2 ENET-TR Controller NetFlex-3/E Controller Contents ix 5-8 5-8 5-8 5-9 5-9 5-9 5-10 5-10 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 8
Chapter 1 1-1 ILLUSTRATED PARTS CATALOG This chapter provides the illustrated parts breakdown and a spare parts list for the family of Compaq ProLiant 4500 Servers. Figure 1-1. Exploded View of the Compaq ProLiant 4500 Server Mechanical Parts Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 9
1-2 Illustrated Parts Catalog Figure 1-2. Exploded View of the Compaq ProLiant 4500 Server System Components Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 10
List - Compaq ProLiant 4500 Item Description CHASSIS 1 Chassis 2 Hood 3 Side Access Panel 4 Front Bezel Door 5 Speaker 6 Power Supply/Inter-Lock Switch 7 Bezel Kit (1/6, 1/3, 1/2 Height - Qty 5 each) and Empty HotPluggable Drive Cover 8 Foot 9 System Fan 10 Chassis Brace with Board Guide (3 parts - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 11
Compaq ProLiant 4500 Continued Item Description 8-MB SIMM (60ns) 16-MB SIMM (60ns) 32-MB SIMM (60ns) MASS STORAGE 33 550 MB Pluggable Fast-SCSI-2 Drive 34 1.05 GB Pluggable Fast-SCSI-2 Drive 35 2.1 GB Pluggable Fast-SCSI chapter 2 of this guide Maintenance and Service Guide Part Number 139140-001* - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 12
- Compaq ProLiant 4500 Continued Item Description Keyboard, Arabic Keyboard, Belgian Keyboard, BHCSY Keyboard, Hungary Keyboard, Polish Keyboard, Slovakia Keyboard, Russia Keyboard, Czech MISCELLANEOUS 60 Maintenance and Service Guide 61 Administrator's Guide, English Administrator's Guide, German - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 13
support software guide for procedures on using the Compaq System Configuration utility when installing or removing expansion boards, mass storage devices, and Extended Industry Standard Architecture (EISA) options. To service Compaq ProLiant 4500 Servers, you need: n Torx T-15 screwdriver n Power - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 14
system unit cover removed and the safety interlock defeated. CAUTION: The Compaq ProLiant 4500 Server should always be operated with the system unit cover on. Proper cooling will not be achieved with the system unit cover off. Figure 2-1. Power Supply Interlock Defeat Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 15
care must be taken when running the Compaq ProLiant 4500 Server without the system unit cover on. Figure 2-2. Opening Front Bezel Door 1. Unlock front bezel door and swing open. Figure 2-3. Removing the Side Access Panel 2. Loosen slotted thumb screws at front panel. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 16
Cover 2. Unscrew and remove screws at front panel. 3. Slide system unit cover forward and then up. 4. Reverse steps for replacing system unit cover. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 17
Compaq ProLiant 4500 Server contains two areas for mass storage devices: the removable media area and the hot-pluggable hard drive bays. Figure 2-6. Mass Storage Device Locations and Bay Numbers Removable Media Storage Devices Table 2-1 shows the supported ü * ü ü * Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 18
Removing a Storage Device from the Removable Media Area 1. Unlock and open the front bezel door. 2. Remove the side access panel. 3. Disconnect power and signal cables from rear of drive. 4. Remove retaining screws. 5. Slide mass storage device out. 6. Reverse steps for installation. Maintenance and - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 19
with the Compaq Smart SCSI Array Controller can be replaced while the power is still on. NOTE: It is not necessary to set the SCSI ID jumpers on a Compaq replacement HotPluggable hard drive. The SCSI ID is if a working drive is removed when replacing a failed drive. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 20
data stored on the other drives. n Never turn a ProLiant Storage System off while the Server controlling it is powered on. Doing so will cause the server's SMART Controller to mark the drives as "failed." This could connector. 2. Slide the Hot-Pluggable hard drive out. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 21
a position where they will be pinched or crimped. Cable Diagram for Diskette Drive Figure 2-10. Diskette Drive Cable, Spares Part No. 143706-001 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 22
Termination) Figure 2-11. Removable Media Storage Device Cable, Spares Part No. 148728-001 Cable Diagram for Internal Fast-Wide SCSI-2 Device and Removable Media Storage Devices Figure 2-12. Internal SCSI Cables, Spares Part No. 199606-003 Spares Part No. 148728-001 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 23
server) or in an external storage system, but not both. A configuration with both internal and external SCSI hard drives requires more than one single-channel SCSI controller. A multi-channel controller, such as the Compaq SMART SCSI Array Controller, supports data loss. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 24
and Replacement Procedures 2. Remove processor board(s). 3. Label and disconnect all cables from the backplane board. 4. Remove the Pass-Thru board. 5. Remove retaining screws (8). 6. Remove board. 7. Reverse steps to replace backplane board. Memory The ProLiant 4500 Server comes standard with 16 - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 25
Compaq ProLiant 4500 requires that RAM be installed in increments of four SIMMs at a time. The SIMMs must be the same size and speed. The specific SIMM bit pattern required to support shows typical memory configurations for the Compaq ProLiant 4500 Server. Table 2-2 Example of SIMM Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 26
Removing the System Board 1. Remove all option boards. 2. Remove middle chassis brace. 3. Remove processor board and memory board. 4. Disconnect all cables from system board. 5. Remove retaining screws and the switch settings on SW1 are set to the Tower configuration. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 27
Removal and Replacement Procedures 2-15 Figure 2-16. System Board Connectors Processor Board Figure 2-17. Removing the Processor Board 1. Remove middle brace. 2. Pull board straight out. 3. Reverse steps for processor board installation. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 28
2-16 Removal and Replacement Procedures Option Boards Figure 2-18. Removing the Option Board 1. Remove any cables connected to the board. 2. Remove retaining screw and pull board straight out. 3. Reverse steps for option board installation. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 29
supply. 7. Lift power supply out pulling switch and cable through chassis. 8. Reverse steps for replacement. NOTE: When replacing the power supply, make sure that the power switch cable is properly threaded through the bracket's strain relief as shown in Figure 2-20. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 30
2-20. Power Supply Switch Cable Strain Relief Miscellaneous Parts Rear Fan Figure 2-21. Removing the Rear Fan 1. Remove processor board(s) and memory expansion board. 2. Disconnect fan cable from the system board. 3. Remove retaining screw and lift fan out. 4. Remove plastic board guide and mount - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 31
Lower Front Fan Removal and Replacement Procedures 2-19 Figure 2-22. Removing the Lower Front Fan Assembly 1. Remove middle brace. 2. Remove processor board(s). 3. Disconnect fan cable from the system board. 4. Remove retaining screws (3). 5. Lift fan assembly out. 6. Reverse steps to replace fan - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 32
2-20 Removal and Replacement Procedures Plenum Fan Figure 2-23. Removing the Plenum Fan 1. Disconnect fan cable from the backplane board. 2. Remove retaining screw. 3. Lift fan out. 4. Reverse steps to replace rear cooling fan. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 33
fire. Use only replacement battery/clock modules supplied by Compaq Computer Corporation (Part No. 149344-001). Compaq Computer Corporation by established parts return methods. NOTE: After replacing the battery, the Compaq System Configuration Utility must be run. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 34
software and firmware diagnostic tools available for the Compaq Server products. These include: n Power-On Self-Test (POST) n Diagnostics (DIAGS) n Drive Array Advanced Diagnostics (DAAD) n Automatic Server Select the "Manual Configuration and Server Utilities" button. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 35
POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system will generate only those codes that are applicable to your configuration and options. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 36
occurred prior to this power-up 101-ROM Error Source of Problem None A catastrophic system error, which caused the server to crash, service provider. Run Diagnostics. Replace failed assembly as indicated or contact your service provider. Replace the system board. Run the Compaq Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 37
POST Error Messages Continued Error Code Beeps Probable Source of Problem 173- Slot ID Mismatch None Board replaced, but configuration . Run Diagnostics. Replace the processor board in the slot indicated. Replace the option cache board. Run Diagnostics. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 38
Problem processor in the slot indicated or run the System Configuration Utility to remove the processor from the .CFG file. Turn off the computer, then reconnect the keyboard. Replace the keyboard. 1. A key is stuck. Try to free it. 2. Replace the keyboard. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 39
Continued Error Code Beeps Probable Source of Problem 303-Keyboard Controller Error None System board, configured. Coprocessor or configuration error. Action Check with your Authorized Compaq Reseller. 1. Make sure the keyboard is attached. 2. Run . Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 40
Probable Source of Problem 1151-Com Port COM4. 1600-Server Manager/R Failure None Server Manager/R board failure power 2S supply failure. Primary power supply has failed. 1730-Fixed Disk 0 does not support DMA Mode None Fixed disk drive error. 1731-Fixed Disk 1 does not support Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 41
Diagnostic Tools POST Error Messages Continued Error Code Beeps Probable Source of Problem 1761-Fixed Disk 1 does not support Block Mode None Fixed disk drive error. 1771-Primary Disk Port drive replacement whenever data must be restored from backup. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 42
Diagnostic Tools 3-9 POST Error Messages Continued Error Code Beeps Probable Source of Problem 1780-Disk 0 Failure None Hard drive/format error. 1781-Disk 1 Failure None drive X as soon as possible. 2. Check loose cables. 3. Replace defective cables. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 43
POST Error Messages Continued Error Code Beeps Probable Source of Problem Action *1788-Incorrect Drive Replaced: Drive X Drive(s) were and press F2. -OrIf this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 44
Problem 1792-Drive Array Reports Valid Data Found in Array Accelerator. Data will automatically be written to drive array. None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power power , power was . Power was 36 power-on - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 45
F10" key) (RESUME = "F1" KEY) None Probable Source of Problem Array Accelerator is defective or has been removed. Hard parity error while to loss of data in posted-writes memory. Power is cycled. Temperature too hot. Processor fan not installed or spinning. A configuration error and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 46
correct the problem. After power-on password by using the Password Disable switch on the system board. 6. Install a loopback plug when instructed processor board and re-test. Replace the processor board and re-test for error codes 103-xx through 106-xx. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 47
3-14 Diagnostic Tools Table 3-2 Primary Processor Test Error Codes Continued Error Code Description Recommended Action and re-test. 4. Run the Configuration utility and re-test. 5. Replace the processor board and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 48
apply to error codes 201-xx and 202-xx: 1. Replace the system ROM and re-test. 2. Replace the processor board and re-test. 3. Replace the memory expansion board and re-test. The following steps apply to error and retest. 3. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 49
apply to error codes 401-xx through 498-xx: 1. Connect the printer and re-test. 2. Check the power to the printer and re-test. 3. Install the loopback connector and re-test. 4. Check the switch on (if applicable) and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 50
516-xx: 1. Replace the monitor and re-test. 2. Replace the Advanced VGA board and re-test. 3. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 51
600-xx through 698-xx: 1. Replace the diskette and re-test. 2. Check and/or replace the diskette power and signal cables and re-test. 3. Replace the diskette drive and re-test. 4. Replace the system board board and re-test. 4. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 52
the modem documentation for correct setup procedures and re-test. 2. Check the modem line and re-test. 3. Replace the modem and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 53
1808-xx 1823-xx Table 3-12 CD-ROM Drive Test Error Codes Description CD-ROM ID failed CD-ROM Power failed CD-ROM Read failed CD-ROM SA/Media failed CD-ROM Controller failed CD-ROM random read failed CD-ROM drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 54
the tape adapter board (if applicable) and re-test. 5. Replace the tape drive and re-test. 6. Replace the system board and re-test. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 55
(256-color mode) test failure Advanced VGA Controller test failed 132-column Advanced VGA test failed Advanced VGA 256-Color test failed Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 56
. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. * MAU = Multistation Access Unit ** UTP/STP = Unshielded Twisted Pair/Shielded Twisted Pair. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 57
Processor (80186 Timer) Processor (80186 Registers) Processor (Watch Dog Timer) Processor (8570 RAM) Processor Server Manager/R board Voice ROM for 7000-61 and 7000-62 error codes. Replace the Server Manager/R board battery for 7000-78 and 7000-79 error codes. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 58
Diagnostics User Guide for complete details and procedures about this diagnostic tool. DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 59
CAUTION: Do not cycle the power because the utility must perform low- troubleshooting routine. To view the problems detected by DAAD, select the Diagnosis button. If DAAD found no problems, a message, "No Problems may need to run the Compaq System Configuration Utility and disable the Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 60
Possible data loss was detected during power-up due to all of the DAAD does not recognize. Call your Authorized Compaq Reseller for the latest copy of DAAD. to be taken. Accelerator status: Warranty alert A catastrophic problem has occurred with the array accelerator board. Refer to Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 61
for this IDA controller. When DAAD was verifying this interface, a serious problem was detected. A hardware problem has occurred and you should replace the IDA controller. Configuration signature is . Run the System Configuration Utility to configure the nonvolatile RAM. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 62
your Authorized Compaq Reseller to 1.26. Call your Authorized Compaq Reseller to obtain the latest locations, there may be a problem with the placement of the drives returned an error from its internal Power-On Self Tests. Replace the an operating system device driver. Restart the system. Run - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 63
problem such as drive time-out, or was unable to get the data due to these features not being supported recommended version. Call your Authorized Compaq Reseller to obtain the latest position Y. Rearrange the drives according to the DAAD instructions. Drive (bay) X RIS copy mismatch The Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 64
replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive. Identify controller data did not match with and re-configure using the System Configuration Utility. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 65
failed drive as soon as possible. Logical Drive X status = LOOSE CABLE DETECTED A physical drive has a cabling problem. Turn the system off and attempt to reattach the cable onto the drive. If this does not work, . Nothing needs to be done. Normal operations can occur. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 66
first. The cables could be bad, loose, or disconnected. Turn on the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. If that does not work, the when DAAD is run, the drive starts working again). Replace the drive. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 67
. Call your Authorized Compaq Reseller for the latest version of DAAD. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Check the other error messages for an indication of the problem. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 68
The Compaq ProLiant provides rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. The following topics are discussed here: n Automatic Server Recovery (ASR) n Server Health Logs n System Configuration History - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 69
can dial in using Compaq Insight Manager or third party terminal emulator software to remotely run the Compaq Utilities to identify the source of the fault | OR | Local Server Administrator runs Compaq Utilities from Server console to identify the source of the fault Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 70
hardware/software errors and the number of recovery cycles exceed the retry limit, the Server will log an error to the Critical Error Log and continue to boot the Compaq Utilities from the hard drive. The requirements to use this level of the ASR feature are: n Operating System with ASR support - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 71
Compaq Insight Manager or a communications software package Compaq ProLiant security password features function differently during Automatic Server Recovery-2 than during a typical system startup. During ASR the system will not prompt for the Power Server configuration. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 72
put a message on the screen or continue booting the Server. The maximum number of system resets due to the ASR timer expiration has been reached, resulting in the loading of Compaq Utilities. The Server detected an error during the Power-On Self-Test. Continued Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 73
in the Server interface with the Server Manager/R. NMI - Software Generated Interrupt Detected Error Software indicated a system error, resulting in a Server failure. Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration. The Server has an - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 74
allows correlation of hardware changes with Server failure. The following information is stored the Compaq ProLiant and in certain options controllers allows the firmware (BIOS) power off during a firmware upgrade. A loss of power during upgrade may corrupt the upgrade. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 75
provides switch and jumper information for the Compaq ProLiant 4500 Server. System Board Switch SW1 is a six-position switch bank (S1-S6) that controls the security features and configuration of the computer. Figure 4-1. Location of ProLiant 4500 System Board Switches Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 76
. Default. System booting is password protected if a password is set. Default. SCSI Devices The Pluggable Fast-Wide SCSI-2 and the Fast-SCSI-2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500 Server. If the drives are part of a fault tolerant configuration, the replaced - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 77
and Jumper Information 4-3 Table 4-2 Jumper Settings For SCSI ID Device in Drive Bay SCSI ID Pin 3 ID2 Pin 2 ID1 Pin 1 ID0 6 6 ON ON OFF 5 5 ON OFF ON NOTE: SCSI IDs for bays 0-3 are preset to 0-3 respectively. No two drives can have the same SCSI ID. Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 78
4-4 Switch and Jumper Information Figure 4-2. Supported SCSI Options Jumper Locations Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 79
NetFlex-2 Controller The Compaq NetFlex-2 Controller has one jumper block which selects either Ethernet or Token Ring. Figure 4-3. Location of 32-Bit NetFlex-2 Controller Jumpers for Ethernet Figure 4-4. Location of 32-Bit NetFlex-2 Controller Jumpers for Token Ring Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 80
performance specifications for the following Compaq components. n System Unit n Power Supply n Hard Drives n Diskette Drives n CD-ROM Drives n SIMMs n Fast-SCSI-2 Controller n Fast-Wide SCSI-2 Controller n Drive Array Pairs n NetFlex-2 Controller n NetFlex-3 Controller Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 81
Specifications Table 5-1 System Unit Specifications Dimensions Height Depth Width (feet retracted) Width (feet extended) Weight Input Requirements Nominal Line Voltage Range Line Voltage Line Frequency Rated Input Current Power Supply /hr 20% to 80% 5% to 90% 38.7° C Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 82
Specifications 5-3 Table 5-2 Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power 082 Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 83
Specifications Table 5-3 Redundant Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.95 Input Power Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 84
Specifications Size Speed Width Upgrade Requirement 4, 8, 16, 32, 64 MB 60, 70, 80 ns 32 Bits Any matched four SIMMs NOTE: The ProLiant 4500 Server must add system RAM four modules at a time, SIMMs must be the same size and speed. SIMM modules must be 60-, 70-, or 80-ns. Use Compaq Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 85
5-6 Physical and Operating Specifications Table 5-6 CD-ROM Specifications Capacity Data Transfer Rate Sustained Asynchronous Synchronous Access Times Full 85 kg) 1 lb 2 oz (1.25 kg) 7.01 x 1.9 x 1.3 in (17.8 x 4.9 x 3.3 cm) 5.9 x 1.7 x 0.8 in (14.9 x 4.3 x 2.1 cm) Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 86
MB 256 Kbytes 5400 rpm 10.5 ms Table 5-9 1.05-Gigabyte Pluggable Fast-SCSI-2 Drive Specifications Capacity Block Size Interface Synchronous Transfer Buffer Size RPM Average Access 1050.1 MB 512 Bytes Single-Ended Fast-SCSI-2 Up to 10 MB 256 Kbytes 5400 rpm 10.5 ms Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 87
SCSI-2 Controller Drives Supported Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination SCSI Connectors Up to 7 total (internal and external) 32-bit bus master 10 MB/sec 33 MB/sec Active termination 1 external, 2 internal Maintenance and Service Guide - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 88
Physical and Operating Specifications 5-9 Table 5-13 Compaq 32-Bit Fast-Wide SCSI-2/E Controller Dimensions Height 4.5 in 11.43 cm Depth 0.375 in 0.95 cm Width 10.5 in 26.67 cm Total Weight 7.13 oz 205 g Drives Supported Up to 7 total (internal and external) Data Transfer Method 32 - HP ProLiant 4500 | Compaq ProLiant 4500 Servers Maintenance and Service Guide - Page 89
- Token Ring Meets IEEE 802.5 Specifications on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface (4- or 16-megabit per second data transfer rates) Supports STP (DB-9) Supports UTP (RJ-45) Table 5-17 Compaq NetFlex-3/E Controller Dimensions Height Length Width
NOTICE
The information in this guide is subject to change without notice.
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© 1995 Compaq Computer Corporation.
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ProSignia, Systempro/XL, ProLiant, NetFlex, ROMPaq, and QVision are trademarks of
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The software described in this guide is furnished under a license agreement or
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The software may be used or copied only in accordance with
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MAINTENANCE AND SERVICE GUIDE
Compaq ProLiant 4500 Servers
First Edition (May 1995)
Text Number 188470-001