HP ProLiant ML10 HP ProLiant ML10 Server Maintenance and Service Guide
HP ProLiant ML10 Manual
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- HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 1
HP ProLiant ML10 Server Maintenance and Service Guide Abstract This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 3
...35 Expansion board...37 DIMM ...38 Heatsink...39 Processor ...41 System board ...44 System battery ...52 Troubleshooting ...54 Troubleshooting resources for previous HP ProLiant server models 54 Diagnostic tools ...55 HP Insight Remote Support software ...55 HP ROM-Based Setup Utility ...55 USB - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 4
board components ...59 DIMM slot locations ...60 System maintenance switch...61 NMI functionality...61 Fan locations ...62 65 Power supply cabling...66 Specifications ...67 Environmental specifications ...67 Server specifications ...67 Power supply specifications ...67 Acronyms and abbreviations... - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 5
period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 6
pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais le site Web HP (http://www.hp.com/go/selfrepair). Service de garantie "pièces seules" Votre garantie limitée HP peut inclure un service de garantie "pi - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 7
Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 8
CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 9
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 10
voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair). Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 11
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 12
Customer self repair 12 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 13
Customer self repair 13 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 14
Customer self repair 14 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 15
Mandatory1 Mandatory1 Mandatory1 1Mandatory-Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2Optional-Parts for which customer self repair is optional. These parts are also designed for - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 16
optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3No: Kein-Einige Teile sind nicht - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 17
System components Illustrated parts catalog 17 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 18
(includes alcohol pad and thermal - compound) a) 3.10-GHz Intel Xeon E3-1220 v2 686686-001 processor, 4 C, 8 MB, 69 W b) 3.20-GHz Intel Pentium G2130 processor, 715898-001 2 C, 3 MB, 55 W* System board assembly 732594-001 DIMMs - a) 2 GB PC3-12800E, 256Mx8 684033-001 b) 4 GB PC3 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 19
optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3No: Kein-Einige Teile sind nicht - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 20
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de ém são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 21
items for some procedures: • T-15 Torx screwdriver • Philips screwdriver (required for system fan removal) • HP Insight Diagnostics software Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 22
guidelines for manual material handling. These symbols, on power supplies or systems, indicate that disconnect power from the system. Server warnings and cautions Before installing a server, be sure that service procedures, perform one or more of the following procedures: • Power down the server - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 23
is in standby mode by observing that the system power LED is amber. Remove the access panel CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 24
front bezel must be opened to access the drive cage and media bays. The bezel must remain closed during normal server operation. 1. Press the Power On/Standby button. 2. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 25
unless all bays are populated with either a component or a blank. To remove the component: 1. Back up all server data on the drive. 2. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 26
the server on its side. 6. Remove the access panel (on page 23). 7. Disconnect the SATA and power cables from the drive: a. Press the cable lock under the connectors of both cables. b. Pull the cables out. 8. If replacing the primary LFF drive180 mm SATA cable, disconnect it from the system board - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 27
Back up all data on the hard drive. 2. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 3. Disconnect the power cord from the power source. 4. Disconnect the power cord from the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 28
6. Remove the access panel (on page 23). 7. Remove the front bezel (on page 24). 8. Disconnect the SATA and power cables from the drive: a. Press the cable lock under the connectors of both cables. b. Pull the cables out. 9. Remove the two screws securing the LFF drive, and then remove it from the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 29
I/O module To remove the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 2. Disconnect the power cord from the power source. 3. Disconnect the power cord from - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 30
5. Remove the access panel (on page 23). 6. Remove the front bezel (on page 24). 7. Disconnect the front I/O cable connectors from the system board. 8. Remove the front I/O module: a. Push the latch above the front I/O module. b. Slide the assembly to the left and remove the entire assembly out of - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 31
powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 2. Disconnect the power cord from the power source. 3. Disconnect the power cord from the server. 4. Place the server on its side. 5. Remove the access panel (on page 23 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 32
rubber stopper from the sensor cable. To replace the component, reverse the removal procedure. System fan To remove the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 33
power supply To remove the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 2. Disconnect the power cord from the power source. 3. Disconnect the power cord from - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 34
4. Place the server on its side. 5. Remove the access panel (on page 23). 6. Disconnect all power supply cables: a. Release the cable tie securing the power supply cables. b. Disconnect the cables from the system board connectors. Removal and replacement procedures 34 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 35
7. Disconnect the power supply cables from all installed drives. 8. Remove the power supply: a. Remove the four T-15 the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 36
2. Disconnect the power cord from the power source. 3. Disconnect the power cord from the server. 4. Place the server on its side. 5. Remove the access panel (on page 23). 6. Remove the expansion slot cover retainer. 7. Remove the expansion slot cover: a. If removing expansion slot - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 37
Expansion board To remove the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 2. Disconnect the power cord from the power source. 3. Disconnect the power cord from - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 38
4. Place the server on its side. 5. Remove the access panel (on page 23). 6. Disconnect all procedure. DIMM To remove the component: 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 39
2. Disconnect the power cord from the power source. 3. Disconnect the power cord from the server. 4. Place the server on its side. 5. Remove the access panel (on page 23). 6. Open the DIMM slot latches. 7. Remove the DIMM. To replace the component, reverse the removal - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 40
the fan cable from the system board. b. Loosen the four corner screws completely to disengage the heatsink. c. Remove the heatsink from the processor backplate. To replace the heatsink: 1. Remove thermal cover from the new heatsink. 2. Install the heatsink: Removal and replacement procedures - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 41
CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server. IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor. To remove the component: 1. Press - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 42
socket are very fragile. Any damage to them may require replacing the system board. 7. Open the processor locking lever, and then open the processor retaining bracket. 8. Grasp the processor by the edges, and then lift it out of the socket. To replace the component: CAUTION: Failure to completely - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 43
EASILY DAMAGED. To avoid damage to the system board: • Do not touch the processor socket contacts. • Do not tilt or slide the processor when lowering the processor into the socket. 1. Install the processor. Use the notches on both sides of the processor to properly align it into the socket. CAUTION - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 44
all the grease to the top of the processor in the following pattern to ensure even distribution. 5. Install the heatsink ("Heatsink" on page 39). 6. Install the access panel. 7. Return the server to an upright position. 8. Connect the power cord to the server. 9. Connect the power cord to the power - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 45
a. Disconnect the fan cable from the system board. b. Loosen the four corner screws completely to disengage the heatsink. c. Remove the heatsink from the processor backplate. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. 7. Open the - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 46
9. Remove all DIMMs ("DIMM" on page 38). 10. If installed, remove the expansion board ("Expansion board" on page 37). 11. Remove the failed system board: a. Loosen and remove all the system board screws. b. Slide the system board toward the front of the server. Removal and replacement procedures 46 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 47
c. Tilt and lift the system board up to remove it from the chassis. To replace the system board: 1. Install the system board: a. Tilt down the system board and place it inside the chassis. Removal and replacement procedures 47 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 48
b. Slide the system board in place, and then insert the screws to secure the board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. CAUTION: To avoid damage to the processor, do not touch the bottom - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 49
EASILY DAMAGED. To avoid damage to the system board: • Do not touch the processor socket contacts. • Do not tilt or slide the processor when lowering the processor into the socket. 4. Install the processor. Use the notches on both sides of the processor to properly align it into the socket. CAUTION - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 50
alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. 8. Install the heatsink: a. Position the heatsink on the processor backplate b. Tighten the four corner screws completely to secure the heatsink in place - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 51
returning a damaged system board to HP, always install all processor socket covers to prevent damage to the processor sockets and system board. 9. Install the processor socket cover on the failed system board. 10. Install the DIMMs. 11. Install the access panel. 12. Return the server to an upright - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 52
the spare designated for this product. 1. Press the Power On/Standby button. The server powers down and enters standby mode. The system power LED changes from green to amber. Power is still applied to the server. 2. Disconnect the power cord from the power source. 3. Disconnect the power cord from - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 53
7. Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removal and replacement procedures 53 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 54
on HP ProLiant servers and server blade models prior to Gen8. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_TSG_en) • French (http://www.hp.com/support - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 55
in HP ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 56
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 57
Component identification Front panel components Item Description 1 Drive bay 2 USB connectors Front panel LEDs and buttons Component identification 57 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 58
for status.) Green = Normal Amber = System degraded Red = System critical Green = System on Amber = System in standby, but power is still applied Off 8 Kensington security slot 9 PCIe slot cover retainer 10 Power cord connector *PCIe3 with E3-1220 v2 processor Component identification 58 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 59
= Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity Solid green = Link exists Off = No link exists Solid green = System on/System in standby Off = No power present System board components Component identification 59 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 60
System fan connector 5 Internal USB connector 6 System battery 7 SATA connectors (2) 8 Ambient temperature sensor connector 9 Mini-SAS connector 10 Front I/O connector 11 Processor 19 Rear USB connectors (4) *PCIe3 with E3-1220 v2 processor DIMM slot locations DIMM slots are numbered - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 61
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to restart the system. Resetting the system erases any information which could support problem analysis, but the NMI feature preserves that information by performing a memory - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 62
Fan locations Item 1 2 Description Rear system fan Processor-heatsink fan assembly Component identification 62 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 63
Cabling Drive cabling • Primary non-hot-plug LFF drive cabling Item Description 1 SATA cable 2 Power (P3) cable • Secondary non-hot-plug LFF drive cabling Cabling 63 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 64
Item Description 1 SATA cable 2 Power (P6) cable Front I/O assembly cabling Optical drive cabling Item Description 1 SATA cable 2 Power (P6) cable Cabling 64 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 65
Ambient temperature sensor cabling Fan cabling • System fan Cabling 65 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 66
• Processor fan Power supply cabling Item 1 2 Description 4-pin power supply cable 24-pin power supply cable Cabling 66 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 67
) 16.5 cm (6.5 in) 5.94 kg (13.08 lb) Power supply specifications The server supports one HP 300 W Integrated Power Supply. CAUTION: Check the system and power supply input ratings before powering up the server. Specification Input requirements Rated input voltage Rated input frequency Rated input - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 68
Efficiency Power supply output Rated output power No less than 82% at 100% load No less than 85% at 50% load No less than 82% at 20% load 300 W Specifications 68 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 69
Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair iLO Integrated Lights-Out LFF large form factor NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 70
SFF small form factor SIM Systems Insight Manager USB universal serial bus Acronyms and abbreviations 70 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 71
documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]). Include the document title and part number, version number, or the URL when submitting your feedback. Documentation feedback 71 - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 72
driver 56 heatsink 39 HP Insight Remote Support software 55 HP technical support 5 I illustrated parts catalog 15 integrated power supply 33 internal USB functionality 56 K Kensington security slot 58 L LED, system power 57 LEDs, front panel 57 LEDs, NIC 57 LEDs, rear panel 59 LEDs, troubleshooting - HP ProLiant ML10 | HP ProLiant ML10 Server Maintenance and Service Guide - Page 73
, server 67 static electricity 21 supported targets 54 symbols on equipment 21 system battery 52 system board 17, 44 system board components 59 system board replacement 44 system components 17, 57 system fan 32 system fan cabling 65 system maintenance switch 61 T technical support 5 troubleshooting
HP ProLiant ML10 Server
Maintenance and Service Guide
Abstract
This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 730600-002
December 2013
Edition: 2