HP ProLiant SL4540 HP Insight Remote Support and Insight Online Setup Guide fo
HP ProLiant SL4540 Manual
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- HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 1
HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8 Servers This document provides instructions for configuring HP Insight Remote Support and HP Insight Online for use with HP ProLiant Gen8 servers and c-Class BladeSystem enclosures. HP Insight Remote Support 7.0.5 or later is - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 3
(iLO only 24 7 Verify the Insight Online experience 25 8 Troubleshooting 26 iLO Firmware update does not finish 26 Server identified in Insight RS by serial number 26 SSL Bio Error during Insight RS registration 26 NIC information or server OS is not displayed in the Insight RS Console 27 - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 4
B Using the Agentless Management Service 35 Verifying AMS installation...35 Glossary...37 Index...38 4 Contents - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 5
of HP ProLiant Gen8 servers also benefit from an enhanced experience with the additional integration of HP iLO Management Engine, which is a complete set of embedded management features supporting the lifecycle of the server, from initial deployment through ongoing management to service alerting - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 6
prerequisites for pre-installation, required files, server or enclosure setup, and HP Insight Online access. Pre-installation Review the the (page 25) country/region associated with your HP Passport account. HP Passport ID: Verify that a supported browser is available on the computer you will - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 7
Channel Partner IDs for your authorized service provider, reseller/distributor, and (page 13) • "Register a Gen8 server for remote support" (page 19) • "Verify the support has an HP support entitlement (warranty): http://h20000.www2.hp.com/bizsupport/TechSupport/ WarrantyLookup.jsp. Download - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 8
: http:// For more information about AMS, see "Using the www.hp.com/support/ilo4 Agentless Management Service" (page 35). HP ProLiant iLO 3/4 Channel Interface Driver1 iLO drivers and software website: http:// www.hp.com/support/ilo4 iLO firmware. Version 1.05 or later is required for remote - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 9
the Agentless Management Service" (page 35). 5. Install the HP ProLiant iLO 3/4 Channel Interface Driver. iLO uses this driver to communicate with AMS. To download the required files, see Table 2 (page 8). 6. Verify that version 1.05 or later of the iLO 4 firmware is installed. HP recommends version - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 10
RS. Verify that version 3.55 or later of the OA firmware is installed. HP recommends version 3.60 or later. For information about installing an OA firmware update, see the HP BladeSystem Onboard Administrator User Guide. Verifying access to HP Insight Online IMPORTANT: You need the following item to - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 11
availability of supported servers, storage systems, and other devices in your data center. Insight RS relies on several HP components and communication between various software applications within the customer enterprise and between the customer Enterprise and HP to deliver support services. When - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 12
the Insight RS Hosting Device and the HP Remote Support web service. To verify communication, start a web browser on the Insight RS Hosting Device and access the following website: https://services.isee.hp.com/version. If connectivity between the server and HP is set up correctly, the web browser - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 13
name of the Hosting Device server. The server name will be visible in HP Insight RS and HP Insight Online, and can be viewed by HP support and your authorized service provider, reseller/distributor, and installer. 2. If you will use HP SIM, install it on the server you will configure as the Hosting - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 14
service provider, reseller/distributor, and installer (if you want to allow Channel Partners to view your device information) • HP host server's Administrators Group. TIP: You can double-click the Insight Remote Support icon Confirm Security Exception. For instructions on configuring your browser so - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 15
to contact you about optimizing your HP environment. • Remote support software updates-Select the method to use for applying HP Insight RS software updates. You can choose from the following methods: Manually Apply, Automatically Download, and Automatically Download and Install. 10. Click Register - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 16
register a Gen8 server with iLO 4 for the remote support feature, you must configure the RIBCL protocol for the server in the 4 user account on the ProLiant Gen8 server. 5. Click Add. TIP: If the same credentials are used to access iLO on all of the Gen8 servers, configure the RIBCL protocol only - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 17
forward any service events relating to HP SIM-specific devices to HP SIM. IMPORTANT: When using the HP SIM Adapter, be sure to discover devices in HP SIM rather than in Insight RS so the devices are synchronized between the two applications. 8. Select the Perform Manual Device Synchronization check - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 18
to Insight RS. Add the IP address/FQDN for the device you want to synchronize with HP SIM. 10. Click Save Adapter Settings. Insight RS saves the HP SIM Adapter configuration. (Enabled) now appears next to the HP SIM Adapter to indicate it is enabled. 18 Set up the Insight RS Hosting Device - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 19
firmware update, see the HP iLO 4 User Guide. • For iLO 1.05 firmware users only: The Remote Support feature is enabled. For instructions, see "Enabling the Remote Support Gen8 server that you want to register. • The HP ProLiant iLO 3/4 Channel Interface Driver is installed. iLO uses this driver to - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 20
a video demonstration of this procedure: Using Embedded Remote Support. For more HP iLO videos, see the HP iLO University Videos website at http://www.hp.com/ go/ilo/videos. Unregistering Insight RS To stop monitoring an HP ProLiant Gen8 server or an enclosure temporarily, clear the Enabled check - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 21
firmware is installed. HP recommends firmware version 3.60 or later. • For OA 3.55 and 3.56 firmware users only: The Remote Support feature is enabled. For instructions, see "Enabling the Remote Support for unregistering a Gen8 server. For instructions, see "Unregistering Insight RS" (page 20 - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 22
performing the following procedures: • "Sending a test service the Remote Support→Service Events Generated column in the Service Event Log shows the date and time based on the configured enclosure time zone. 4. Check the Insight RS Console to verify that the test event is displayed. For instructions - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 23
3. Find the server or enclosure you are working with, and then click the device name. 4. Click the Service Events tab. All service events submitted against the system are displayed here (even if you clear the Service Event Log). Insight RS converts the iLO or OA service event Time Generated value to - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 24
server. This information is used for troubleshooting Support→Data Collections page. 3. Click Send Active Health System Report. You must have the Configure iLO Settings privilege to perform is displayed. For instructions, see "Viewing data Server Basic Configuration Collection and Active Health Service - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 25
individual devices and groups to more detailed support and product configuration information. • Select a Gen8 server or an enclosure to view the device Overview page. • Click Configuration to view server configuration and data collection details. • Click Service Events to view a summary of recorded - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 26
8 Troubleshooting iLO Firmware update does not finish Issue: An iLO firmware update stays at 1% complete and does not finish. Suggested action: Reset iLO and then retry the firmware update. 1. Install HPONCFG on the Gen8 server. For information about downloading HPONCFG, see Table 2 (page 8). 2. - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 27
Gen8 server OS. Suggested action: No action is required. The Gen8 server and Insight RS configuration described in this document does not support the display of server . For more information, see the HP Systems Insight Manager User Guide. Service events and collections display an incorrect timestamp - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 28
Unit (OU)-(Optional) The unit within the company or organization that owns this iLO subsystem • Common Name (CN)-The FQDN of this iLO subsystem 28 Troubleshooting - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 29
the CSR text. 9. Open a browser window and navigate to a third-party CA. 10. Follow the on-screen instructions and submit the CSR to the CA. The certificate authority will generate a certificate in the PKCS #10 format. 11. After you obtain the certificate, ensure the following: • The Common Name - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 30
download these documents from the following websites: • HP ProLiant Gen8 Server Management Information Library:http://www.hp.com/go/ proliantgen8/docs • HP iLO Management Engine: http://www.hp.com/go/ilomgmtengine/docs • HP Insight Remote Support: www.hp.com/go/insightremotesupport/docs • HP Service - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 31
using iLO 4 and the Gen8 server OS (Windows or Linux). • Sample Perl scripts if you want to perform this procedure using iLO 4 and a Linux client. For CPQLOCFG, HPONCFG, and the Perl scripts, see "Downloading the required files" (page 8) for download instructions. To create the ActivateErs.xml - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 32
2 "CPQLOCFG usage" in the HP iLO 4 Scripting and Command Line Guide. Windows or Linux server OS using HPONCFG 1. In a Windows or Linux OS on a Gen8 server, install HPONCFG. 2. Copy the ActivateErs.xml file to the directory that contains HPONCFG. For instructions on creating the ActivateERS.xml file - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 33
about using HPONCFG, see Chapter 4 "HPONCFG online configuration utility" in the HP iLO 4 Scripting and Command Line Guide. Linux client using Perl 1. Copy ActivateErs.xml to a directory on a Linux client. For instructions on creating the ActivateERS.xml file, see "Creating the ActivateErs.xml file - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 34
If the OA window is open, it automatically refreshes and the Remote Support menu is available in the navigation pane on the left. Insight RS is not open, log in to OA for the target server and verify that the Remote Support menu is available in the Enclosure Settings section of the navigation pane - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 35
Information provided by Agentless Management and Insight Management Agents Component Server health Insight Management Agents • Fans • Temperatures • Power supplies • iLO data MIB) • Performance data • Firmware inventory • Configurable thresholds • Driver/Service inventory • Logging events to - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 36
, enter the following command (SuSE and Red Hat): service hp-ams status Verifying AMS installation: VMware To verify that AMS is installed on a VMware system: 1. Access the VMware host from the VMware vSphere Client. 2. Navigate to the server's Inventory→Configuration→Health Status tab. 3. Click the - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 37
AMS CPQLOCFG HP SIM HPONCFG iLO Insight RS OA SPP Agentless Management Service. HP Lights-Out Configuration Utility. HP Systems Insight Manager. HP Lights-Out Online Configuration utility. Integrated Lights-Out. HP Insight Remote Support Onboard Administrator. HP Service Pack for ProLiant. 37 - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 38
up, 10 G Gen8 server setting up, 9 H Hosting Device setting up, 13 setup wizard, 14 HP Passport, 6 HP SIM configuring the HP SIM adapter, 17 missing credentials, 27 HPONCFG, 26 enabling the Remote Support feature, 32 I iLO certificate error, 28 enabling the Remote Support feature, 19 firmware update - HP ProLiant SL4540 | HP Insight Remote Support and Insight Online Setup Guide fo - Page 39
event, 22 viewing a test event, 23 setting up enclosure, 10 Gen8 server, 9 Hosting Device, 13 support, 30 T troubleshooting Basic Collection Status, 27 certificate error, 28 duplicate records, 27 HP SIM credentials, 27 iLO firmware update, 26 missing NIC information in Insight RS Console, 27 missing
HP Insight Remote Support and Insight
Online Setup Guide for ProLiant Gen8
Servers
This document provides instructions for configuring HP Insight Remote Support and HP Insight Online for use with HP ProLiant
Gen8 servers and c-Class BladeSystem enclosures. HP Insight Remote Support 7.0.5 or later is required.
HP Part Number: 703854-001
Published: December 2012
Edition: 3