HP Q3943A HP MFP Digital Sending Software v. 4 - Support Guide
HP Q3943A - LaserJet 4345x Mfp B/W Laser Manual
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- HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 1
hp mfp digital sending software v. 4 support - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 2
- HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 3
hp mfp digital sending software v. 4 support - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 4
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. A user of the Hewlett-Packard software product associated with this guide is granted a license - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 5
Windows viewer log messages 31 Control panel messages 33 HP MFP DSS Configuration Utility messages 36 Distributed Session Management Protocol (DSMP) error codes 37 4 Customer support and warranty information HP customer care service and support 39 Hewlett-Packard limited warranty statement 40 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 6
iv ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 7
in various programs and edit them to meet their specific needs. ● Fax Send the document to one specify a destination from the control panel. Supported folder destination operating systems include Windows feature in that the data between the MFP and the HP DSS server is encrypted. An rfc822-compliant - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 8
specified network location. Prompts at the MFP control panel are used to query the user for specific information. The third-party applications monitoring image. ● Send to printer, send to FTP server Using the workflow feature, documents can be sent to network printers and FTP server destinations - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 9
instructions to open the program. 1 On the server where the HP DSS software was installed, click Start, and then click Programs, and then Hewlett-Packard, and then HP MFP wish to remove. 2 Click the Remove button. 3 The selected licenses will be HP Digital Sending Software (version 3.0) are supported - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 10
supports it, ESMTP (Extended SMTP) can be used to send e-mail. This capability is automatically detected and no specific configuration steps are necessary. The e-mail service .PDFs from mail servers that HP DSS uses to button on the E-mail tab to add the SMTP server manually the MFP control-panel - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 11
settings include the following: ● Options for configuring HP DSS to gain access to the LDAP server ● Options for searching the database to obtain user e-mail addresses Follow these instructions to configure the LDAP server. 1 Click the Find Servers button. The program searches the network for LDAP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 12
Fax tab The Fax tab controls all of the HP DSS fax settings. To instructions to set up faxing using your network's LAN fax service. 1 Select LANFax from the drop-down list on the Fax tab. 2 Select your LAN fax software product name from the Product Name drop-down box. 3 Click the Advanced button - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 13
network or FTP location. Prompts at the control panel are used to collect specific information. A third-party software program monitoring the Add Group... button. The Workflow Group dialog box appears. 2 Enter the name of the new group. The name must be unique. The "Common MFP Group" name cannot be - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 14
site or a printer. 5 Type the path for the destination folder in the Folder Path text box, or use the browse button to select a path. 6 Select the access method for the folder from the Access Credentials drop-down list. The choices are Public and MFP User. If MFP User is selected, HP DSS uses the - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 15
custom printer preferences, click the Preferences button to set them up. 4 Click OK to save the workflow form. 5 Click Apply to save the settings on the Workflow tab. Using the Addressing tab The Addressing tab is used to configure HP DSS to make centralized address books available to MFP users - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 16
to select a location. Using the MFP Configuration tab The MFP Configuration tab specifies which MFPs are using the HP DSS service, and also provides an interface for customizing HP DSS features for specific digital sending devices. To add a new MFP 1 Click the Add... button near the bottom of the - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 17
supported b the MFP), click the Advanced button and select the Editable by user check box. 6 On the Addressing tab, select the Allow MFP MFP Configuration settings. The settings are not propagated to the MFP until the Apply button is clicked. Using the Log tab The Log tab provides access to the HP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 18
all of the open programs. 2 On the Start menu, point to Programs, point to Hewlett-Packard, point to HP MFP Digital Sending Software, and then click Uninstall. is also required HP DSS v. 4 can support up to 250 HP MFPs on the same server. Each MFP can be individually configured to support any or all - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 19
that is supported by HP DSS v. 4 It can be used to configure the public e-mail and fax books stored on the HP DSS server and made available to users at the MFP-in particular, if an enterprise does not have other types of access to address book information (such as an LDAP server). Specifically, the - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 20
before Novell-specific attributes can be configured in HP DSS v. 4 In order to support access to Novell NetWare resources, HP DSS v. control panel in two ways: ● Select e-mail addresses from an address book ● Enter SMTP-compliant e-mail addresses manually The document that is scanned at the MFP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 21
. Fax Three different types of fax service are available with HP DSS v. 4 as shown in the table below. The HP MFP DSS Configuration Utility is used to configure scan settings. Users can specify fax destinations at the control panel by typing fax numbers manually. Fax methods Method LAN fax Windows - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 22
address book come from several sources: ● The LDAP server on the network ● Destinations previously specified by users at the control panel ● E-mail and fax address books created with the HP ABM You can use one of two methods to synchronize MFP address books with the LDAP server. 16 Chapter 1 - The - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 23
: Authentication to a Windows OS. Novell is not supported. The HP DSS server must have an MAPI-compliant e-mail client installed. Local MFP address book preservation E-mail addresses typed directly at the control panel of MFPs not connected to HP DSS v. 4 are stored in a local address book - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 24
the MFP control panel. The Guest Address Book is accessible by all users from any MFP that is configured to use the Digital Send Service. Global (Replicated LDAP/ABM) The Digital Send Service can maintained in the Global Address Book. 18 Chapter 1 - The HP MFP Digital Sending Software v. 4 ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 25
click Start, and then point to Programs. Point to Hewlett-Packard, and then click HP MFPs from the MFP list until you no longer have more digital-sending-configured MFPs than you have seats Node locking Purchased Workflow Process and Document Management licenses can only be applied to a specific - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 26
give you full functionality of all DSS features for current MFP models, older model devices will still only support their original Digital Sending feature set when serviced by DSS v. 4 Add and remove licenses in the General tab of the HP Configuration Utility. See "Using the General tab" on page - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 27
ENWW Use the Windows service to start and stop HP DSS v. 4 To start and stop the HP DSS v. 4 service 1 From your computer, click Start and then point to Settings. 2 Click the following in turn: Control Panel Administrative Tools Services 3 Select HP MFP Digital Sending Software. Support tools 21 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 28
. To reach configuration options through the administrator computer 1 From the computer on which HP DSS v. 4 is installed, click Start and then point to Programs. Point to Hewlett-Packard, point to the HP MFP Digital Sending Software program group, and then click Configuration Utility. Using the - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 29
system that are related to digital sending. The event log service starts automatically when you start the HP DSS server computer. To reach the event log 1 From your computer, click Start and then point to Settings. 2 Click Control Panel, click Administrative Tools. 3 Click Event Viewer, then view - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 30
To reach the ABM 1 From your computer, click Start and then point to Programs. Point to Hewlett-Packard, point to the Address Book Manager program group, and then click HP Address Book Manager. The HP Digital Sender Login dialog box opens. 2 In the Digital Sender name or IP address field, type the - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 31
divided into the following sections: ● "Sources for information about problems" on page 26 ● "Common digital sending problems" on page 27 ● "Windows viewer log messages" on page 31 ● "Control panel messages" on page 33 ● "HP MFP DSS Configuration Utility messages" on page 36 ENWW Introduction 25 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 32
MFP online Help system MFPs feature an online Help system that provides instructions for resolving common problems. To gain access to Help, press ? on the control panel. Activity log messages The activity log is a record of digital sending events and is probably your best tool for troubleshooting - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 33
an explanation of messages: ● Control panel messages-"Control panel messages" on page 33 ● Event log messages-"Windows viewer log messages" on page 31 ● Activity log messages-HP MFP DSS Configuration Utility Help file Common digital sending problems Problem Description and actions Image quality - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 34
problems (continued) Problem Description and actions An e-mail transmission ● If you typed the e-mail address at the control do this, click the Test button on the E-mail tab in the HP MFP DSS Configuration Utility. ● condition (such as out of paper or toner). Contact the recipient. ● The system - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 35
for information about the problem. ● Make sure HP DSS v. 4 service is running. An MFP hard the job failed, is disk, the scanning operation is aborted. Disk space is consumed by private reported at the control jobs, held jobs, and e-mail messages that have not yet been transmitted to panel HP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 36
sending problems (continued) Problem Description and actions Job scans but does not ● Make sure that the remote printer is online. print ● Verify that the remote printer is not out of paper. ● Make sure the remote printer is loaded with correct paper size/type. ● Verify that the print driver - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 37
Windows server computer. If the problem persists, contact an authorized HP dealer. See "Using the Windows event log" on page 23 for information about how to reach the event log. Windows viewer log messages Message Description and actions DSS v. 4 - Started with Warnings DSS v. 4 - Aborted DSS - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 38
IMSP Server,403 A problem exists in the address book hard drive (computer), or another internal problem exists. ● Restart HP DSS v. 4 DSS v. 4 - Address Book An internal problem gaining access to address books has occurred. Error ● Restart HP DSS v. 4 32 Chapter 3 - Troubleshooting ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 39
panel messages The following table lists and explains the messages that appear on the MFP control panel for digital sending. If the problem persists, contact an authorized HP dealer. Control panel messages Message Description and actions No Send Options are currently available. There are - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 40
(if one was received) for the reason large. the e-mail message was not delivered. Use the HP MFP DSS Configuration Utility to adjust the maximum file size setting in the Edit dialog in the SMTP gateway to The user name and password are case-sensitive. 34 Chapter 3 - Troubleshooting ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 41
Communication Error. The MFP was unable to connect to HP DSS v. 4 ● Verify HP DSS v. 4 is running. ● Verify HP DSS v. 4 and the MFP are on the network. ● Turn the MFP off and back on. ● Restart HP DSS v. 4 ● Restart the computer on which HP DSS v. 4 is installed. ENWW Control panel messages 35 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 42
HP MFP DSS Configuration Utility. If the problem persists, contact an authorized HP dealer. HP MFP . The HP MFP DSS Configuration . The HP MFP DSS Configuration The HP MFP DSS The HP MFP DSS HP Configuration Utility is already being run on . The HP MFP HP MFP HP MFP HP MFP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 43
start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS v. 4 was unsuccessful. ● Manually start HP DSS v. 4 service by means of the Windows Control Panel. ● Restart the computer on which HP communication problems. ● Verify network connectivity. ● Contact an authorized HP - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 44
38 Chapter 3 - Troubleshooting ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 45
variety of support services from HP and our support partners. These services are designed to give you the results you need, quickly and professionally. For information about HP support locations, see the support flyer that came in the box with your HP product, or visit www.hp.com. ENWW HP customer - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 46
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v. 4 90 days 1 HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions you. This warranty gives you specific legal rights and you might also - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 47
may not be required for disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. Transfer Your license will - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 48
. "Use" means storing, loading, installing, executing or displaying the SOFTWARE PRODUCT with a single HP LaserJet MFP. You may not modify the SOFTWARE PRODUCT or disable any licensing or control features of the KEY CODE. If additional licenses are desired you must purchase a KEY CODE for each - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 49
a "Restricted Computer SOFTWARE PRODUCT" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. ENWW HP software license terms 43 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 50
44 Chapter 4 - Customer support and warranty information ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 51
Manager 13 using HP Configuration Utility 22 control panel addressing methods 16 messages 33 using for troubleshooting 26 using to send to e-mail destinations 14 using to send to fax destinations 15 custom keys 1 D destination types 14 digital sending activity log 22 common problems 27 components 12 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 52
13 P packbits 15 password for ABM 21 patterns when scanning 27 PCL 5 15 .pdf file format 14 performance slow 27 Portable Document Format (.pdf) 14 power lost during sending 29 Printer Control Language 5 (PCL 5) 15 protocols supported 13 Q quality of image, problems 27 R read access denied 36 ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 53
14 white pages when scanning 27 Windows administrator computer components 12 event log 21, 23 event log messages 31 network support 13 NT and 2000 services 21 using to start and stop DSS v. 3.0 21 Windows 2000 Fax service as digital sending component 12 description 15 write access denied 36 Index 47 - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 54
48 Index ENWW - HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 55
- HP Q3943A | HP MFP Digital Sending Software v. 4 - Support Guide - Page 56
© 2004 Hewlett-Packard Development Company, LP www.hp.com
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