HP Q5987A HP Jetdirect Print Server Administrator's Guide
HP Q5987A - Color LaserJet 3600n Printer Manual
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- HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 1
HP Jetdirect Print Server Administrator's Guide HP Color LaserJet 3600n/dn printers - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 2
- HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 3
HP Jetdirect Print Server for HP Color LaserJet 3600n/dn Printers Administrator's Guide - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 4
. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editiorial errors or omissions contained - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 5
...1 Product Number and Firmware Version 1 Supported Network Protocols ...2 Security Protocols ...2 SNMP (IP) ...2 HP Support ...3 HP Online Support ...3 HP Support By Phone ...3 Product Registration ...3 Product Accessibility ...3 2 HP Software Solutions Summary HP Install Network Printer Wizard - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 6
a Telnet Connection 28 A Typical Telnet Session ...29 User Interface Options ...30 Command Line Interface (Default 30 Menu Supported HP Web Jetadmin Version 45 Viewing the Embedded Web Server ...45 Operating Notes ...46 Home Tab ...4. 6 Networking Tab ...48 Sending Product Information to HP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 7
...67 Troubleshooting Chart - Assessing the Problem 67 Procedure 1: Verifying that the Printer is On and Online 68 Procedure 2: Printing an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 8
Appendix B The HP Jetdirect Control Panel Menu Parameter Descriptions ...91 Appendix C on Windows 2000/Server 2003 Systems 98 Installing TCP/IP Software 98 Configuring a Network Printer for Windows 2000/Server 2003 Systems 99 Verifying the Configuration 100 Printing from Windows Clients - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 9
not support firmware upgrades. The product model number and operating firmware version are listed on the HP Jetdirect configuration page. The HP Jetdirect configuration page will print when you print the printer's configuration page. The features and capabilities described in this guide support the - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 10
server, a non-orderable product number has been assigned. The product number is for identification purposes only. ■ HP Product Number: J7973E ■ Firmware Version: V.30.xx.nn where xx identifies a sequential release number. Note that nn, if it appears, is an encoded value for HP support use only. The - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 11
To register for better access to HP support and services for this product, use the following HP Web page: ■ http://www.hp.com/go/jetdirect_register Product Accessibility For information on HP's commitment to accessibility of HP Jetdirect print server products: ■ Visit the HP Web site at: http://www - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 12
4 Chapter 1 Introducing the HP Jetdirect Print Server ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 13
is best for you. For more information on these and other HP solutions, visit HP online support at: http://www.hp.com/support/net_printing NOTE For Mac OS systems on TCP/IP networks, use your system utilities to discover and install your printer. On Mac OS X 10.x systems, use the Print Center to - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 14
, non-HP printers that support the standard MIBs, and printers with embedded Web servers. ■ HP's preferred solution for ongoing management and installation of multiple printers anywhere on your intranet ■ Browser-based management Alerts and consumables management. Remote firmware upgrades for HP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 15
privileges on the local system: 1 Download the installation files from HP online support at http://www.hp.com/go/webjetadmin. 2 Follow the instructions on the screen to install the HP Web Jetadmin software. NOTE Installation instructions are also contained in the HP Web Jetadmin install file. ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 16
port number assigned during installation. By default, the port number is 8000. ■ Provide users access to HP Web HP Web Jetadmin is installed can be used. Follow the instructions on the appropriate home page to find and configure or modify your printer. Removing HP Web Jetadmin Software To remove HP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 17
. The print server may also be configured manually. Manual-based tools include Telnet, a Web browser, the printer control panel, arp and ping commands (when for example, when shipped from the factory or after a cold reset), the HP Jetdirect print server has no IP address. A default IP address may or - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 18
If a duplicate address is sensed, the HP Jetdirect print server will automatically reassign its forced TCP/IP reconfiguration (for example, when manually configured to use BOOTP or DHCP), this parameter through a supported configuration tool, such as Telnet, a Web browser, the printer control panel, - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 19
can use your printer installation software on supported systems. For more information see HP Software Solutions Summary. ■ BOOTP/TFTP. You can download the data from a network-based server using BOOTP (Bootstrap Protocol) and TFTP (Trivial File Transfer Protocol) each time the printer is turned on - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 20
the transfer of BOOTP requests between subnets). NOTE While the print server may be configured from systems that support BOOTP/DHCP services, this printer may not support printing from these systems (such as UNIX or NetWare systems). Why Use BOOTP/TFTP? Using BOOTP/TFTP to download configuration - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 21
File Transfer Protocol) services on UNIX servers. BOOTP and TFTP are used to download network configuration data from a server to the HP the various HP Jetdirect parameters and their settings. Entries and tags supported by the HP Jetdirect print server are listed in Table 3-1 Tags Supported in - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 22
HP Jetdirect print server to identify the portions of an IP address that specify the network/subnetwork number download the host name to the HP support.hp.com). Extensions file tag that specifies the relative path name of the TFTP configuration file. NOTE This tag is similar to the vendor-specific - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 23
) on all TCP packets is required before the printer is allowed to close a Port 9100 print connection. A Port Number and Option value are specified, in the form: : For an HP Jetdirect embedded print server, the Port Number is 1. : Option value 0 (default - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 24
access to the printer. Up to 10 'allow' entries can be written through TFTP, Telnet or embedded Web server. Single IP addresses for a specific systems can also Parameters The table below describes TFTP command parameters for HP Jetdirect firmware version V.30.xx and later. (Optional commands for - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 25
the person who administers or services the printer (SNMP sysContact object). This ■ Specifies whether TFTP parameters can be manually overwritten on the print server (for example support.hp.com). It does not include the host name; it is not the Fully Qualified Domain Name (such as printer1.support.hp - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 26
(Line Printer Daemon) printing services on the Jetdirect print server. 0 disables, 1 (default) enables. banner: ■ A port-specific parameter printer is allowed to close a Port 9100 print connection. A Port Number and Option value are specified. For current HP Jetdirect print servers, the Port Number - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 27
the source facility of a message (for example, to identify the source of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to isolate individual or groups of print - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 28
printer. The acceptable values range from 0 to 3600 (1 hour). If "0" is typed, the timeout mechanism is disabled. The default is 270 seconds. user-timeout: (or telnet-timeout:) ■ An integer (1..3600) that specifies the number segment size (MSS) that the HP Jetdirect print server will advertise for - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 29
If set to 0, this parameter instructs the print server not to powered off/on or manually configured to use BOOTP/DHCP product use may be sent to HP. For HP to collect data, Internet access is required. 2: Prompt the user HP Web Jetadmin. In addition, firmware upgrades through current HP downloading - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 30
the HP Jetdirect print server will respond to. This is optional. If a user- Support support-name: (or support-contact:) ■ Typically used to identify the name of a person to contact for support of this device. support-number: ■ Typically used to specify a phone number or extension to call for support - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 31
information is provided as an overview. For specific information or for additional support, see the information supplied with your DHCP server software. NOTE To avoid problems resulting from IP addresses that change, HP recommends that all printers be assigned IP addresses with infinite leases or - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 32
scope to be excluded by the server. Then click Next. 8 Set the IP address lease duration for your DHCP clients. Then click Next. HP recommends that all printers be assigned reserved IP addresses. This can be accomplished after you set up the scope (see step 11 below). 9 Select No to configure DHCP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 33
use the printer control panel to set Manual or BOOTP configuration, then DHCP will not be used. 2 You can use Telnet to set Manual (status indicates "User Specified") or BOOTP configuration, then DHCP will not be used. 3 You can manually modify the TCP/IP parameters through a supported Web browser - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 34
process number for the RARP daemon, see the rarpd man page for instructions on HP Jetdirect print server. For example: 00:01:E6:a8:b0:00 laserjet1 NOTE If your system uses Network Information Service (NIS), you need to incorporate changes to the NIS host and ethers databases. 8 Turn the printer - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 35
Troubleshooting the HP Jetdirect Print Server. Using the arp and ping Commands You can configure an HP Jetdirect print server with an IP address using an ARP (Address Resolution Protocol) command from a supported , the LAN hardware address may require a specific format. For example: ■ For Windows NT - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 36
be used unless the print server is reset to factory values (see Troubleshooting the HP Jetdirect Print Server). On UNIX systems, the arp -s command may vary system documentation for specific command formats. Using Telnet This section describes how to configure the print server (firmware version V.30. - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 37
methods may no longer function. Whenever you are manually changing an IP address, you should also re- HP Jetdirect print server will be displayed. If the server responds with "connected to IP address", press Enter twice to make sure that the Telnet connection is initialized. 3 If prompted for a user - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 38
User Interface Options. For a list of supported commands and parameters, see Table 3-3 Telnet Commands and Parameters. User Interface Options The HP without first setting Manual configuration. To set Manual configuration, see the ip-config command. Whenever you are manually changing an IP address - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 39
of the LAN hardware (MAC) address. Specify the configuration method: manual: The print server will wait for IP parameters using manual tools (such as Telnet, embedded Web server, control panel, installation/management software). Status will be User Specified. bootp: The print server will send BOOTP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 40
config manual ip 192.168.45.39 where ip-config specifies manual configuration and ip manually the device. For example, domain-name support.hp.com assigns support.hp.com as the domain name. The Service (WINS) server, in dotted notation. The IP address of the secondary Windows Internet Naming Service - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 41
an acknowledgement (ACK) on all TCP packets is required before the printer is allowed to close a Port 9100 print connection. A Port Number and Option value are specified. For HP embedded print servers, the default Port Number is 1. Option value 0 (default) disables interlock, 1 enables. For example - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 42
number of syslog messages is not restricted. Controls the filtering of syslog messages sent to the syslog server. The filter range is 0 to 8, with 0 being the most specific troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user mDNS) services. - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 43
corresponds to user-specified LPD queues 5 through 10. The default selection will depend on the printer, typically port 9100 printing or LPD binps. Specifies the IP multicast "Time To Live" (TTL) setting for Service Location Protocol (SLP) packets. The default value is 4 hops (the number of routers - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 44
-fqdn-behavior) Specifies the maximum segment size (MSS) that the HP Jetdirect print server will advertise for use when communicating with local subnets manual configuration method (such as the embedded Web server, printer control panel, or Telnet). However, the domain name cannot be manually - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 45
Web Jetadmin. In addition, firmware upgrades through current HP downloading utilities will be disabled. get-cmnty-name set-cmnty-name Specifies a password that determines which SNMP GetRequests the HP Jetdirect print server will respond to. This is optional. If a user-specified get community name - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 46
speed selections depend on the print server model. The selections that may be displayed HP Web Jetadmin host will be specified (if known). Typically used to identify the name of a person to contact for support of this device. Typically used to specify a phone or extension number to call for support - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 47
support-url A Web URL address for product information on this device over the Internet or an intranet. tech-support-url A Web URL address for technical support Main Menu screen, select and enter a menu number. If there are submenus, select and enter a submenu number. ■ If you want to change a - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 48
Menu... 3. SNMP Menu... 4. Other Settings 5. Support Settings ?. Help e. Exit Menu 0. Exit - Main Settings Host Name : printer1 IP Config Method : USER SPECIFIED IP Address : 192.168.45.39 Subnet Mask : Troubleshooting the HP Jetdirect Print Server. 40 Chapter 3 TCP/IP Configuration ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 49
Printer Control Panel When supported by the printer, HP Jetdirect print servers provide a configuration menu that can be accessed from the printer network. See Troubleshooting the HP Jetdirect Print Server for instructions to reset address was manually set (for example, from the printer control panel - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 50
42 Chapter 3 TCP/IP Configuration ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 51
Web server provides access to configuration and management pages for the HP Jetdirect print server. The Jetdirect print server provides two tabs across window: Home and Networking. These tabs provide access to basic printer status and detailed networking pages. Typical Home and Networking pages are - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 52
the Home tab, see Home Tab. Network configuration for the HP Jetdirect print server are accessed through the Networking tab. For Web server can be used with Web browsers that support HTML 4.01 and cascading style sheets. Hewlett-Packard tests a number of current and older browsers using a variety of - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 53
support between HP Web Jetadmin and the embedded Web server may differ. For supported browsers with HP Web Jetadmin, visit http://www.hp manually configure IP parameters using the printer's control panel, Telnet, the "arp" and "ping" system commands, HP the same IP network number or establish a route - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 54
in the attached device cannot be accessed or does not exist. The HP Jetdirect home page displays a generic printer graphic to represent the attached device. The HP Jetdirect print server's product model, firmware version, and network addresses are displayed along with any device information that - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 55
. See the Networking TCP/IP configuration pages. HP Jetdirect The product number assigned to the HP Jetdirect print server (for example HP J7973E) for identification. Firmware Version The version of the operating instructions installed on the HP Jetdirect print server. IP Address The Internet - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 56
product information to HP. Product identification and usage data collected by HP will be used to improve product features and services. Personal data is not collected in accordance with HP the HP Jetdirect print server will use for its IP configuration parameters: BOOTP (default), DHCP, Manual, or - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 57
print server resides in (for example, support.hp.com). It does not include the host name; it is not the Fully Qualified Domain Name (such as printer1.support.hp.com). Primary WINS Server Specifies the IP address of the primary Windows Internet Naming Service (WINS) server. The WINS server provides - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 58
service this device. This field may include a phone number or similar information. When configured, this parameter will be displayed on the HP /IP reconfiguration (for example, when manually configured to use BOOTP/DHCP). LEGACY Network Management Protocol) parameters supported by the print server - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 59
printing under LPD (line printer daemon) printing services ■ Support Info: to set up the Support link located under Other Links Service Location Protocol), used by selected client application software to automatically discover and identify the HP Jetdirect print server. Enable or disable access to HP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 60
selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 session to session. Apple Rendezvous will display this service. The default service name is the printer model and the last six digits of the LAN - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 61
LPD queues will be listed if they have been configured, where is the name of the user-specified LPD print queue. The default selection will depend on the printer, typically 9100 Printing or LPD Printing (BINPS). LPD Queues The LPD Queues page allows you to specify LPD (line - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 62
instruction for the queue. Choose from these four queue types: ■ RAW -- No processing. The line printer daemon treats the data in a raw queue as a print job that has already been formatted in PCL, PostScript, or HP-GL/2, and sends it to the printer without modification. (Note that any user number - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 63
identification and use information and then send the information to HP (Internet access is required). Product use information assists HP in improving product features and services. The default setting for this page will depend on the user's selection on initial access to the Networking tab. To - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 64
settings depend on your particular print server model. Status The Status page displays the you to run the HP Jetdirect Security Configuration Wizard. This wizard will guide you through the print security settings supported by the print server. For more information on specific parameters and - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 65
Services page is used to enable or disable network printing, print services, and device discovery protocols that may affect security. The Configuration Review and HP Web Jetadmin. If a password is set and you attempt to access Jetdirect print server settings, you will be prompted for a user name - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 66
the HP Jetdirect by their IP addresses or network number. If the network contains subnets, Services Description Enable or disable various print services supported by the print server: , port 9100, LPD (Line Printer Daemon). Disable unused print services to prevent access through those services - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 67
device discovery protocols supported by the print server: SLP (Service Location Protocol). If enabled (checked), the HP Jetdirect print currently stored on the HP Jetdirect print server. This information is often useful to diagnose performance and operational problems associated with the network - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 68
number of a Support person, or Web links to Product and Technical Support pages. The default Web links include HP online support and HP product information Web pages (Internet access is required). HP Home HP Home provides a link to Hewlett-Packard's home page on the HP Web site (Internet access is - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 69
other data stored on HP Jetdirect print servers. The features may differ depending on the version of firmware resident on the print TCP/IP Configuration), embedded Web server (Using the Embedded Web Server) services, or HP Web Jetadmin. Up to 16 alphanumeric characters are allowed. ■ If configured - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 70
or embedded Web server. For instructions, refer to the HP Web Jetadmin online help. ■ HP Web Jetadmin provides access control through User Profiles. User Profiles allow password protection for individual profiles and controlled access to HP Jetdirect and printer features. For more information, refer - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 71
environments. Any system can access the HP Jetdirect configuration parameters through the embedded Web not required. ■ Administrator password set ■ User-specified SNMP v1/v2 Set Community Name entries and HTTP connections are checked ■ Printer control panel locked Medium-High Additional security - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 72
64 Chapter 5 Security Features ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 73
to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 74
. The embedded networking components will be disabled, and the printer will continue its power-on sequence. NOTE To enable the embedded network interface, use the same procedures, except choose Enable Embedded LAN in step 4 above. 66 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 75
General Troubleshooting Troubleshooting Chart - Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page? YES See Procedure 2 NO Does the printer control panel display a "READY" message? NO See Procedure 3 YES Does an "I/O Card Ready" - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 76
. See your printer user guide for instructions. 2 Is there a print job in process? You cannot print an HP Jetdirect configuration page while a print job is in process. Wait until the print job is complete, then print the configuration page. 3 Is the embedded LAN enabled? If embedded LAN services are - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 77
. This information assumes you have already printed a configuration page. 1 Does the printer's control panel display a Service Error message, such as 49.xxxx, 79.xxxx or 8x.xxxx error? ● Refer to your printer manuals to interpret the error message. ● Power the print server off/on by turning the - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 78
? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and related settings. 7 If other users are able to print, are they using the same network operating system? Check your system for proper network operating system setup. 8 Is there an error message in - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 79
application? ● Verify network and HP Jetdirect settings on the Jetdirect configuration page. See HP Jetdirect Configuration Page for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel. ● See the troubleshooting section in the online - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 80
72 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 81
Jetdirect configuration page depends on: ■ the printer model ■ the HP Jetdirect model and firmware version A Jetdirect configuration page will automatically print after a printer configuration page is printed. For instructions, see your printer manuals. An HP Jetdirect configuration page can also be - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 82
print server and provides general status. For information on items in this section, see Table 7-1 HP Jetdirect Configuration. (For error messages, see Table 7-5 Error Messages.) Provides the current status of configuration and access security parameters. See Table 7-2 Security Settings. Provides - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 83
Jetdirect print server configuration as described in Table 7-1 HP Jetdirect Configuration. For error messages, see Table 7-5 Error Messages. Table 7-1 HP Jetdirect Configuration Message STATUS: MODEL NUMBER: HARDWARE ADDRESS: FIRMWARE VERSION: PORT SELECT: PORT CONFIG: AUTO NEGOTIATION Description - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 84
manually configure the speed and mode using the Jetdirect integrated menu from the printer's control panel. If Auto-negotiation is off, the settings must match those of the network for proper operation. MANUFACTURING ID: The manufacturing identification code for use by HP online support personnel - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 85
UNICAST PACKETS RECEIVED: Number of frames specifically addressed to this HP Jetdirect print server. This does not include broadcasts or multicasts. BAD PACKETS RECEIVED: Total number of frames (packets) received with errors by the HP Jetdirect print server. FRAMING ERRORS RECEIVED: Maximum of - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 86
Address Resolution Protocol. USER SPECIFIED: Manual configuration through Telnet, the printer's control panel, HP Web Jetadmin, embedded not configured with IP parameters. Verify that TCP/IP is enabled, or check for error status. BOOTP SERVER: or DHCP SERVER: or RARP SERVER: Displayed if BOOTP, - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 87
(such as the IP address) changes from session to session. Apple Rendezvous will display this service. The default service name is the printer model and the last six digits of LAN Hardware (MAC) address. Error Messages Error codes and messages that may appear in the Status sections of the Jetdirect - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 88
connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again. If the error persists, there may be a problem with the print server. Contact HP support. 0A LAN ERROR - NO SQE (Wired Ethernet) Check the network connections. If the connections are intact - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 89
of the configuration file from the host to the HP Jetdirect print server failed with the remote host sending a TFTP ERROR packet to the print server. 50 TFTP LOCAL ERROR The TFTP transfer of the configuration file from the host to the HP Jetdirect print server failed with the local print server - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 90
Table 7-5 Error Messages (continued) Error Code and Message Description 53 BAD BOOTP TAG SIZE The tagsize in a vendor-specific field in the BOOTP reply is either 0, or greater than the remaining number of unprocessed bytes in the vendor-specified area. 54 BOOTP/RARP IN PROGRESS The HP Jetdirect - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 91
Table 7-5 Error Messages (continued) Error Code and Message Description F3 BOOTP/RARP IN PROGRESS The print server is attempting to use BootP or RARP to PROGRESS The print server is attempting to use BootP or DHCP to obtain TCP/IP configuration settings over the network. ENWW Error Messages 83 - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 92
84 Chapter 7 HP Jetdirect Configuration Page ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 93
communicate directly onto the network requires an IP address, including HP Jetdirect-connected devices. Transmission Control Protocol (TCP) TCP handles resent. User Datagram Protocol (UDP) UDP provides similar services to TCP. However, UDP does not acknowledge data receipt and supports request/reply - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 94
used to identify both the network and specific hosts located on that network. Each IP address can be divided into two separate parts: the network portion and the host sure all attached devices or hosts on the network are properly numbered. For more information on the network portion of an IP address - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 95
255.255.255 192.0.0.0 to 223.255.255.255 Maximum Number of Maximum Hosts in the Networks in the Class Network manually (for example, through the printer control panel, Telnet, the embedded Web server, the arp and ping commands, and HP management software), or they can be automatically downloaded - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 96
. If no gateways or routers exist, then the default gateway will typically assume the IP address of the network node (such as the workstation or HP Jetdirect print server). 88 Appendix A TCP/IP Overview ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 97
number of syslog messages is not restricted. A method for filtering syslog messages that are sent to the syslog server. The range is 0 through 8, with 0 the most specific during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 98
Oct 22 15:08:58 jd04 printer: error cleared ■ Oct 24 17:52:27 jd37 printer: powered up ■ Oct 24 18:28:13 jd37 printer: printer is disconnected ■ Oct 24 18:37:46 jd07 printer: error cleared ■ Oct 24 18:38:42 jd37 printer: powered up ■ Oct 25 07:50:16 jd04 printer: toner/ink low 90 Appendix A TCP/IP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 99
Control Panel Menu HP Jetdirect embedded print servers provide a configuration menu that can be accessed from the printer's control panel. The keystrokes to access this menu from the printer control panel depend on the printer. Refer to your printer User guide, or print a control panel menu - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 100
MANUAL SETTINGS (Available only if CONFIG METHOD is set to MANUAL) Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer older Jetdirect products. DIAGNOSTICS problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 101
HP network. The test will run continuously until either the printer is turned off, or an error occurs and a diagnostic page is printed. At the remote host. The default is 1 and the maximum is 100. ■ COUNT: Specify the number of ping test packets to send for this test. Select a value from 1 to 100. - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 102
the existing data. However, a refresh will automatically occur when the menu times out or you manually return to the main menu. RESET SECURITY Specify whether the current security settings on the print FULL: 100 Mbps, full-duplex operation 94 Appendix B The HP Jetdirect Control Panel Menu ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 103
systems that support LPD printing. These instructions include: ■ LPD on Windows 2000/Server 2003 Systems ■ LPD on Windows XP Systems NOTE For other systems not listed, refer to your operating system documentation and online help. Consult HP for availability of supported printer drivers. ENWW 95 - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 104
information is listed on the HP Jetdirect printer configuration page. If you have not printed a configuration page from your printer, see your printer documentation for instructions. You must also have the following: ■ A supported operating system that supports LPD printing. ■ Superuser (root) or - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 105
C-2 Supported Queue Names raw, raw1, raw2, raw3 text, text1, text2, text3 auto, auto1, auto2, auto3 binps, binps1, binps2, binps3 PostScript defined by user; optionally including command strings before and after the print data The line printer daemon on the HP Jetdirect print server - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 106
commands. For instructions, see the information provided for your system. LPD on Windows 2000/Server 2003 Systems This section describes how to configure Windows 2000 and 2003 Server networks to use the HP Jetdirect LPD (Line Printer Daemon) services. The process consists of two parts: ■ Installing - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 107
Network File and Print Services. d Click Details, and verify that Print Services for Unix is enabled. HP Jetdirect print server. b For the name of the printer or print queue on the HP Jetdirect print server, enter (in lowercase) raw, text, auto, binps, or the name of a user-defined print queue (user - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 108
, or HP-GL/2 printer languages. If the queue type is binps, the PostScript interpreter is instructed to interpret the print job as binary PostScript data. 7 Select the Manufacturer and Printer model. (If necessary, click Have Disk and follow the instructions to install the printer driver.) Click - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 109
) the name of the print queue for the HP Jetdirect print server (for example: raw, text, auto, or binps.) c Click OK. 6 Select the manufacturer and printer model. (If necessary, click Have Disk and follow the instructions to install the printer driver.) Click Next. 7 Click Yes to keep the existing - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 110
Jetdirect print server. 6 In the dialog box labeled Name of printer or print queue on that server, (in lowercase) type the name of the print queue for the HP Jetdirect print server (for example: raw, text, auto, binps, or user-specified print queue). 7 Select OK. 8 Select Close and OK to close the - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 111
BOOTP/RARP IN PROGRESS 82 browsers embedded web server 44 HP Web Jetadmin 7 C CF ERR ACCESS LIST EXCEEDED 81 LIST EXCEEDED 81 UNKNOWN KEYWORD 81 clients, supported software solutions 6 cold reset 65 Community name 59 printing 68 configuration page messages Error Messages 79 General Messages 75 TCP/IP - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 112
General 75 TCP/IP 77 Model number configuration page 75 Multicast Domain Name System (mDNS) embedded Web server 51, 59 Telnet 34 TFTP 19 N network configuration page 73 Error messages 79 HP software solutions 6 security parameters 76 statistical parameters 76 supported protocols 2 TCP/IP overview 85 - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 113
81 Server 13, 78 TFTP (Trivial File Transfer Protocol) 12 TOTAL PACKETS RCVD 77 TRANSMIT COLLISIONS 77 TRANSMIT LATE COLLISIONS 77 traps, TFTP configuration 22 troubleshooting configuration page error messages 79 flow chart 67 U UDP. See User Datagram Protocol UNABLE TO CONNECT DHCP SERVER 82 - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 114
106 Index ENWW - HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 115
- HP Q5987A | HP Jetdirect Print Server Administrator's Guide - Page 116
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HP Color LaserJet
3600n/dn printers
HP Jetdirect Print Server
Administrator's Guide