HP Q5987A HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
HP Q5987A - Color LaserJet 3600n Printer Manual
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- HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 1
HP Color LaserJet 3000/3600/3800 Series printers User Guide - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 2
- HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 3
HP Color LaserJet 3000, 3600, and 3800 Series printers User Guide - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 4
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number for color. - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 5
or visit www.hp.com/support/callcenters. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 6
Easy Printer Care Software. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user. iv HP - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 7
HP Color LaserJet 3000 Series printer 3 HP Color LaserJet 3600 Series printer 4 HP Color LaserJet 3800 Series printer 4 Features at a glance ...5 Walkaround ...7 Printer software ...9 HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer drivers ...9 HP Color LaserJet - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 8
sub-menu 28 I/O sub-menu ...31 Resets sub-menu ...31 Diagnostics menu ...33 Changing printer control-panel configuration settings 34 Tray Behavior menu options 34 To set the Use Requested Tray feature 34 To set the Manually Feed Prompt feature 35 To set the PS Defer Media feature 35 To set the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 9
a blank first page 71 Printing multiple pages on one sheet of paper 71 Setting the color options ...72 Using the HP Digital Imaging Options dialog box 72 Using the Services tab ...73 Using features in the Macintosh printer driver 74 Creating and using presets in Mac OS X 74 Printing a cover - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 10
102 Automatic or manual color adjustment 102 Manual color options 102 Restricting color printing 103 Matching colors ...105 Sample book color matching 105 Printing color samples ...105 7 Maintenance Managing supplies ...108 Supplies life ...108 Approximate print-cartridge replacement intervals - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 11
-troubleshooting pages 170 Calibrating the printer ...171 Appendix A Supplies and accessories Parts and supplies ...174 Ordering by using the embedded Web server 176 Appendix B Service and support Hewlett-Packard limited warranty statement 178 Print cartridge limited warranty statement 179 HP - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 12
information 192 Paper ...192 Material restrictions ...192 Disposal of waste equipment by users in private households in the European Union .... 193 Material Safety Data Sheet (MSDS 193 Extended warranty ...193 For more information ...193 Declaration of conformity (HP Color LaserJet 3000 series - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 13
Glossary ...205 Index ...207 ENWW xi - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 14
xii ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 15
1 Printer basics This chapter contains basic information about the printer features: ● Quick access to printer information ● Printers at a glance ● Features at a glance ● Walkaround ● Printer software ● Print-media specifications ENWW 1 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 16
.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. The following table lists available printer guides and the type of information that they include. Table 1-1 Printer guides Guide Description Getting started guide Provides step-by-step instructions for - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 17
printer Table 1-2 HP Color LaserJet 3000 Series printer configurations HP Color LaserJet 3000 printer HP Color LaserJet 3000n HP Color LaserJet printer 3000dn printer HP Color LaserJet 3000dtn printer ● Prints up to 30 pages-per-minute HP Color LaserJet 3000 HP Color LaserJet 3000 HP Color - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 18
HP Color LaserJet 3600 Series printer Table 1-3 HP Color LaserJet 3600 Series printer configurations HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer ● 17 ppm print speed ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi- - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 19
on the HP Color LaserJet 3000n, on the HP Color LaserJet 3600n on the HP Color LaserJet 3800n, 3000dn, and 3000dtn printers) and 3600dn printers) 3800dn, and 3800dtn printers) ● HP Web Jetadmin software (standard on the HP Color LaserJet 3000n, 3000dn, and 3000dtn printers) ● HP Web Jetadmin - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 20
about toner level, page count, and estimated pages remaining. ● No-shake cartridge design ● Printer checks for authentic HP print cartridges at cartridge installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software) Accessibility ● The online user guide is - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 21
6 7 8 Figure 1-1 Front view (shown with optional 500-sheet paper feeder) 1 Output bin extender 2 Output bin 3 Top cover 4 Printer control panel 5 Front door 6 Tray 1 (holds 100 sheets of standard paper) 7 Tray 2 (holds 250 sheets of standard paper) 8 Tray 3 (optional; holds 500 sheets of standard - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 22
1 On/off switch 2 Power connection 3 EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers) 4 Hi-Speed USB 2.0 port 5 Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and 3800dtn printers) 8 Chapter 1 Printer basics ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 23
. 2 The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000, Windows XP, and Windows Server 2003 users. 3 For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/clj3000_software or www.hp.com/go - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 24
, download them from www.hp.com/go/clj3600_software. Additional drivers The following drivers are not included on the CD, but are available from www.hp.com/go/ clj3000_software or www.hp.com/go/clj3800_software. These drivers are for the HP Color LaserJet 3000 and 3800 Series printers only - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 25
Preferences. Preferences. 2. Right-click the driver icon, and then select Properties. The steps can vary; this procedure is most common. Mac OS 9.1 or later 1. On the File menu, click Print. (HP Color LaserJet 3000 and 3800 2. Change the settings that Series printers only) you want on the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 26
networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing. Linux For information, go to www.hp.com/go/linuxprinting. Utilities The HP Color LaserJet 3000, 3600, and 3800 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 27
server pages ● View and change network configuration ● Control access to color printing features (HP Color LaserJet 3000 Series printer only) ● View support content that is printer-specific and specific to the current printer state For a complete explanation of the features and functionality of the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 28
Print-media specifications For optimum results, HP recommends using HP media that is designed for HP Color LaserJet printers. Use media with a weight between 75 g/m2 to 120 g/m2 (20 to 32 lb bond). Although the printer supports media with weights between 60 g/m2 to 176 g/m2 (16 to 47 lb bond), using - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 29
the HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. See Using 2-sided (duplex) printing for more information. ENWW Print-media specifications 15 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 30
16 Chapter 1 Printer basics ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 31
and print jobs. ● Control-panel overview ● Using the control-panel menus ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Changing printer control-panel configuration settings ● Using the printer control panel in shared environments ENWW 17 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 32
printer functions and shows messages about the printer, print jobs, and supplies status. 12 3 45 6 78 ? 12 11 10 9 Figure 2-1 Control panel buttons and lights Number after continuable errors, and overrides a non-HP print cartridge. Provides detailed information about printer messages or - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 33
information. The top-level screen on the display has two areas: message/prompt and supplies gauge. 1 2 3 Figure 2-2 Printer display 1 Message/prompt area 2 Supplies gauge 3 Print cartridge colors from left to right: black, yellow, cyan, and magenta The message and prompt areas of the display - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 34
, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows a warning or error message concerning a cartridge. 20 Chapter 2 Control panel ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 35
to exit the menu. 6. Press to see additional information about a menu. The main menus are shown in the table below. Main menus RETRIEVE JOB (HP Color LaserJet 3000 and 3800 Series printers only) INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE ENWW Using the control-panel menus 21 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 36
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE This menu appears only if the printer has a hard disk installed. Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel. Menu item Value ALL PRIVATE JOBS - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 37
(simplex) , 2-sided (duplex), monochrome (black and white), or color; and reports the page count. PRINT COLOR USAGE JOB LOG (HP Color LaserJet 3000 and 3800 Series printers only) Prints a report that shows the user name, application name and color usage information on a job-by-job basis. PRINT - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 38
before you print for the first time. Menu item TRAY 1 SIZE TRAY 1 TYPE TRAY 2 SIZE TRAY 3 SIZE TRAY 2 TYPE TRAY 3 TYPE Value Description A list of available sizes Configures the paper size for tray 1. The default is ANY SIZE. See Supported appears. media sizes for a complete list of available - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 39
printers only) YES PRINT PS ERRORS OFF (HP Color LaserJet ON 3000 and 3800 Series printers only) Description Sets the default number of copies. The default number of copies is 1. Sets the default paper size. Sets the default size for any custom job without dimensions. Available for tray - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 40
item Values PRINT PDF ERRORS OFF (HP Color LaserJet ON 3000 and 3800 Series printers only) PCL FORM LENGTH ORIENTATION (HP Color LaserJet 3000 and 3800 Series printers only) FONT SOURCE (HP Color LaserJet 3000 and 3800 Series printers only) FONT NUMBER (HP Color LaserJet 3000 and 3800 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 41
type with a specific print mode. OPTIMIZE A list of parameters appears. Optimizes certain parameters for all jobs rather than (or in addition to) optimizing by paper type. EDGE CONTROL OFF Controls how edges are printed. (HP Color LaserJet 3000 and 3800 Series printers only) LIGHT NORMAL - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 42
HELD TIMEOUT (HP Color LaserJet 3000 and 3800 Series printers only) SHOW ADDRESS RESTRICT COLOR USE (HP Color LaserJet 3000 and 3800 Series printers only) COLOR/BLACK MIX Values DATE DATE FORMAT TIME TIME FORMAT 1-100 Description Sets the time and date on the printer. Limits the number of stored - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 43
when printing from an Adobe® PS print driver. ENABLED uses HP's paper handling. DISABLED uses the Adobe PS paper handling. The default is ENABLED. USE ANOTHER TRAY defines whether the printer prompts the user to use another tray when the selected tray is unavailable. The default is ENABLED. SIZE - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 44
printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values FASTER FIRST PAGE SAVE ENERGY 1-10 AUTO PCL PDF PS JOB ON OFF ON Description Affects print speed by defining whether the fuser - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 45
TCP/IP. APPLETALK DLC/LLC SECURE WEB DIAGNOSTICS RESET SECURITY EIO 1 JETDIRECT (HP Color LaserJet 3000 and 3800 Series printers only) LINK SPEED Values vary, depending See the documentation that came with the EIO device. on the product in the EIO slot. Resets sub-menu Use the RESETS menu to - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 46
, removes all perishable personality data, resets the printing environment, and returns all default settings to factory defaults. This menu does not restore HP Jetdirect network settings to factory default values. Enables and disables sleep mode. The default is ON. 32 Chapter 2 Control panel ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 47
problems. CARTRIDGE CHECK PAPER PATH SENSORS Shows the values of the sensors. Values are updated as media passes each sensor. Jobs can be initiated from the control panel or sent from the computer. PAPER PATH TEST Tests the printer paper-handling features, such as the configuration of the trays - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 48
(the default value), the printer uses HP's paperselection process. Select DISABLED to allow the printer to use the Adobe paper-selection process. ● USE ANOTHER TRAY. If you select ENABLED (the default value), the printer prompts users to use another tray when the selected tray is unavailable. If you - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 49
TRAY BEHAVIOR, and then press . 5. Press to highlight MANUALLY press . 4. Press to highlight TRAY BEHAVIOR, and then press . 5. . To set the Use Another Tray feature 1. Press Menu. 2. TRAY BEHAVIOR, and then press . 5. Press to highlight USE ANOTHER TRAY TRAY BEHAVIOR, and then press . - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 50
. 3. Press to highlight SYSTEM SETUP, and then press . 4. Press to highlight TRAY BEHAVIOR, and then press . 5. Press to highlight DUPLEX BLANK PAGES, and then press features The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep mode to reduce power - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 51
the Ready state. Personality feature NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. This printer features automatic personality (printer language) switching. ● AUTO: Configures the printer to automatically detect the type of print job and configure its - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 52
feature NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Use this feature to determine the display feature to determine printer behavior when the system generates an auto-continuable error. ON is the default setting. ● ON: An error message appears for - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 53
AT OUT (the default setting): The printer continues printing while a print cartridge is low. When the cartridge is out, the printer cannot print. ● STOP AT LOW: The printer pauses until you replace the low cartridge. ● OVERRIDE AT OUT: The printer continues printing even after some supplies have - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 54
is turned on for the first time, depending on the country/region in which you purchased the printer. As you scroll through the available options, the list appears in the language that is highlighted. When the list appears in the appropriate language, press - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 55
affect other print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. ● Be aware that switching printer personalities, such as switching emulated PostScript to - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 56
42 Chapter 2 Control panel ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 57
3 I/O configuration This chapter describes how to configure certain network parameters on the printer. ● USB configuration ● Network configuration ENWW 43 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 58
USB configuration All printer models support USB connections. The USB port is on the right side of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. 1 2 Figure 3-1 USB port connection 1 USB port 2 USB connector 44 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 59
. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect embedded print server is installed. Manually configuring TCP/IP - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 60
network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● Decreases printer-generated network traffic ● Prevents unauthorized users from printing to the printer 46 Chapter 3 I/O configuration ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 61
only pertinent information on the configuration page ● Allows the printer control panel to display protocol-specific error and warning messages To disable IPX/SPX NOTE Do not disable this protocol in Windows-based systems that print to the printer using IPX/SPX. 1. Press Menu. 2. Press to highlight - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 62
Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be required. The enhanced input/output (EIO) slot holds compatible accessory devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 63
basic printing tasks: ● Controlling print jobs ● Selecting print media ● Configuring trays ● Automatic media type sensing (auto sense mode) ● Using features in the Windows printer driver ● Using features in the Macintosh printer driver ● Printing on special media ● Using 2-sided (duplex) printing - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 64
for letterhead, and you specify that the driver print on plain paper, the printer will not pull media from that tray, but will pull paper from a tray that has plain paper loaded and is configured for plain paper. NOTE Selecting the Any setting negates the tray lock-out function. Selecting media by - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 65
and do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 66
Specification Guide. To download a copy of the guide, go to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for the HP Color LaserJet 3800 Series printer. Select Manuals - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 67
To order HP Color LaserJet printing supplies: ● www.hp.com/go/ljsupplies in the U.S. ● www.hp.com/ghp/buyonline.html worldwide ENWW Selecting print media 53 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 68
you have used previous HP Color LaserJet printers, you might be accustomed to configuring tray 1 to first mode or cassette mode. To mimic the settings for first mode, configure tray 1 for ANY SIZE and ANY TYPE. The printer will pull paper from tray 1 first (if paper is loaded in that tray) when the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 69
. 2. Press or to highlight the correct value, and then press . Configuring tray 2 or tray 3 for custom paper The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes. You must specify the following parameters: ● Unit of measure (millimeters or - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 70
. The controlpanel display prompts you to enter another value. The printer shows a message indicating the dimensions for the custom size. Printing from tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 10 envelopes. It provides a convenient way to print - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 71
Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. Open tray 1. NOTE If printing on special media, such as envelopes, use tray 1. See Printing envelopes from tray 1 for more information. 2. Slide the output bin extension out from - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 72
instructions. 6. Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure that the media fits under the tabs on the width guides. CAUTION Wait for the printer to finish printing before closing tray 1 (optional). Closing the tray - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 73
self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jams and possible printer damage, never try to print on both sides of an envelope printing. To load envelopes into tray 1 1. Open tray 1. 2. Slide out the tray extender and, if necessary, open the additional - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 74
envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. Printing envelopes 1. If tray 1 is configured for a specific size, use the printer control panel to set the paper size for tray 1 to match the envelope size that you are printing. 2. Specify - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 75
Print in the software program or printer driver. Address type Return Destination Left margin 15 mm (0.6 in) 102 mm (4.0 in) Top margin 15 mm (0.6 in) 51 mm (2.0 in) Printing from tray 2 and tray 3 Tray 2 holds up to 250 sheets of standard paper, while optional tray 3 holds up to 500 sheets of - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 76
2. Slide the output bin extension out from the bin. 3. Adjust the length guide until the arrow points to the size that you are loading. 4. Move the side width guides until the arrow on the right width guide points to the size that you are loading. 62 Chapter 4 Printing tasks ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 77
5. Load the media into the tray. If this is special paper such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE If you are duplex printing, see Using 2-sided (duplex) printing for loading instructions. 6. Make sure that the stack of media is flat and that the media - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 78
Loading tray 3 1. Pull the tray out of the printer and remove any media. 2. Raise the output bin extension. 3. Adjust the length guide until the arrow points to the size that you are loading. 64 Chapter 4 Printing tasks ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 79
width guide points to the size that you are loading. 5. Load the media into the tray. If this is special paper, such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE If you are duplex printing, see Using 2-sided (duplex) printing for loading instructions. 6. Make - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 80
7. Slide the tray back into the printer. 66 Chapter 4 Printing tasks ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 81
when using original HP media designed for use in HP color LaserJet printers. Tray 1 sensing Full sensing (default) ● The printer stops at each Transparency ● The printer does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 82
is turned off or goes into sleep mode, or until the tray is opened. Transparency only (default) ● The printer does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● This is the fastest mode and is useful for high-volume printing - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 83
of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the paper ● Setting the color options ● Using the HP Digital Imaging Options dialog box ● Using the Services tab NOTE Settings in the printer driver - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 84
Click OK. Setting a custom paper size from the printer driver 1. Open the printer driver (see Opening the printer drivers). 2. On the Paper or Paper/Quality tab, click Custom. 3. On the Custom Paper Size window, type the name of the custom paper size. 4. Type the paper-size length and width. If you - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 85
appears in the paper-size list for future use. Using different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Opening the printer drivers). 2. On the Paper or Paper/Quality tab, select - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 86
or CMYK data. To set the color options 1. Open the printer driver (see Opening the printer drivers). 2. Click the Color tab. 3. In the Color Options area, select the option that you want to use. 4. If you selected Manual, click Settings to open the Color Settings dialog box. Adjust the individual - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 87
. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. ENWW Using features in the Windows printer driver 73 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 88
cover page ● Printing multiple pages on one sheet of paper ● Setting the color options NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Creating and using presets in Mac OS X Use - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 89
print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Opening the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages per Sheet, select the number of pages that you want to print on each - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 90
the software application or the driver, select GLOSSY as the media type, or print from a tray that is configured for glossy paper. ● HP Color LaserJet 3600 and 3800 Series printers: Select GLOSSY for media weights up to 120 g/m2 (32 lb bond). Select Heavy Glossy for media weights up to 163 g/m2 (43 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 91
only from tray 1. Set the tray media size to the specific envelope size. See Printing envelopes from tray 1. Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1. ● The weight rating of - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 92
in the tray with the side to be printed face-down with the bottom edge feeding in first. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 93
NOTE Two-sided printing is available for the HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. The printer can print on both sides of the paper. If the printer is not equipped with automatic 2-sided printing, see Manual 2-sided printing. Automatic 2-sided printing NOTE You - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 94
printing To print a duplexed document on media other than the supported sizes or weights (see Print-media specifications), or if your printer does not support automatic 2-sided printing, go to the printer and reinsert the paper manually after the first side has printed. NOTE Damaged or reused media - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 95
on two sides (duplex) 1. For tray 1, load letterhead paper face-up, with the bottom edge feeding first. For tray 2 (250-sheet tray) or tray 3 (500-sheet tray), load letterhead paper face-down, with the top edge at the back of the tray. 2. Open the printer driver. 3. Select the appropriate size and - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 96
can print the first page of a document on letterhead paper and the rest on plain paper. 1. From your software program or printer driver, specify a tray for the first page and another tray for the remaining pages. 2. Load the special media into the tray that you specified in step 1. 3. Load the media - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 97
there. For Windows 98 or Windows Me, click Start, click Settings, and then click Printers. For Windows 2000 and Windows XP, click Start and then click Printers. Double-click the HP Color LaserJet 3000, 3600, or 3800 printer icon to open the print spooler. Select the print job that you want to cancel - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 98
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE This feature is available only for printers with installed hard drives. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box. After a job is stored - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 99
The HP Color LaserJet 3000 and 3800 Series printers support up to downloaded fonts, style sheets, and macros from printer memory. Reducing the complexity of a print job from within an application can help avoid memory problems. NOTE Be sure to update the printer configuration in the printer driver - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 100
86 Chapter 4 Printing tasks ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 101
5 Managing the printer This chapter describes how to manage the printer: ● Using printer information pages ● Configuring e-mail alerts ● Using the embedded Web server ● Using the HP Easy Printer Care Software ● Using the HP Printer Utility for Macintosh ENWW 87 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 102
supplies. For more information, see NonHP print cartridges. Usage page (HP Color LaserJet 3000 1. Press Menu. and 3800 Series printers only) Shows a page count for each size of 2. Press to highlight INFORMATION, and then press . paper printed, the number of one-sided 3. Press to highlight - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 103
does not appear if no mass storage devices are installed. PCL or PS font list (HP Color LaserJet 1. 3000 and 3800 Series printers only) 2. Shows which fonts are currently installed in the printer. 3. Press Menu. Press to highlight INFORMATION, and then press . Press to highlight PRINT PCL - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 104
alerts NOTE If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3600 Series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 105
and supplies events ● View and change network configuration ● View support content that is specific to the current state of the printer ● Restrict access to color printing features (HP Color LaserJet 3000 Series printer only) When the printer is connected to the network, the embedded Web server is - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 106
remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. ● Event log: Shows a list of all printer events and errors. ● Usage page - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 107
. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer. Order Supplies: Connects to the HP Web site, in which you can order genuine HP supplies, such as print cartridges and paper. Product Support: Connects - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 108
levels. After you correct a problem with the printer, click the button to update the section. ● Supplies Status section: Shows detailed supplies status, such as the percentage of toner remaining in the print cartridges and the status of the media that is loaded in each tray. ● Supplies Details link - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 109
● and links. ● Provides links to troubleshooting information and tools. Provides links to the HP Web site for registration, support, and for ordering supplies. NOTE If you use a dial-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software, you must - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 110
. Item Color Cleaning Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode Toner Density Resolution Lock Resources Stored Jobs Trays Configuration Description Prints a cleaning page. Prints a configuration page. Shows the printer supplies - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 111
Additional Settings E-mail Alerts Description Changes the printer network settings and provides access to the embedded Web server. Provides access to the embedded Web server. Configures the printer to send e-mail notices for certain events. ENWW Using the HP Printer Utility for Macintosh 97 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 112
98 Chapter 5 Managing the printer ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 113
6 Color This chapter describes how to produce the best possible color printing: ● Using color ● Managing color ● Matching colors ENWW 99 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 114
control of the toner quality in a dot. ● HP ImageREt 2400 (HP Color LaserJet 3000 Series printer) produces a 600x600 dpi print resolution that provides 2400-dpi laser-class quality with millions of smooth colors. ● HP ImageREt 3600 (HP Color LaserJet 3600 and 3800 Series printers) produces a 600x600 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 115
use CMYK data files to provide rich, saturated colors for text and graphics. The printer uses the PS printer driver to accept CMYK colors. CMYK ink-set emulation (PostScript only) The HP Color LaserJet 3000 and 3800 Series printers use CMYK color rendering to emulate several standard offset-press - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 116
settings also control text and graphics. Table 6-1 Manual color options Setting description Setting options Halftone ● Halftone options (available for the HP Color LaserJet 3000 and 3800 Series printers only) affect the color output resolution and clarity. ● Smooth provides better - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 117
. ● Custom Profile instructs the printer to use a custom input profile to more accurately predict and control color output. Download custom profiles from www.hp.com. Restricting color printing NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 118
designate users who can print in color. 6. Press to save the setting. The network administrator can monitor color usage for a specific HP Color LaserJet 3000 Series printer by printing a color usage job log. See Using printer information pages. NOTE For the HP Color LaserJet 3600 Series printer, the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 119
factors in mind when colors on your screen do not perfectly match your printed colors. For most users, the best method for matching colors is to print sRGB colors. Sample book color matching NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. The process for - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 120
Use the following procedure to print color samples from the printer control panel: 1. Press Menu. 2. Press to highlight INFORMATION, and then press . 3. Press to highlight PRINT CMYK SAMPLES (HP Color LaserJet 3000 and 3800 Series printers only) or PRINT RGB SAMPLES, and then press . 106 Chapter 6 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 121
7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ENWW 107 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 122
intervals for print cartridges and the control-panel messages that indicate when to replace each item. Printer Page count Approximate time period1 HP Color LaserJet 3000 Series printer 6,500 pages2 (black) 6 months 3,500 pages (color) HP Color LaserJet 3600 Series printer 6,000 pages (black - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 123
gauge 3 Print cartridge colors from left to right: black, yellow, cyan, and magenta For more precise levels, follow the instructions in the table below to print a supplies status page. Device Printer control panel HP Easy Printer Care Software Embedded Web server (HP Color LaserJet 3000 and 3800 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 124
Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be covered under the printer warranty. If you use a non-HP print cartridge, HP cannot ensure the accuracy of - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 125
● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Changing print cartridges When - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 126
on the transfer unit and do not touch the transfer unit, which is located on the inside of the front door. 2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 112 Chapter 7 Maintenance ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 127
of the print cartridge and distribute the toner by gently rocking the print cartridge from side to cartridge. Discard the shipping tape and shipping locks according to local regulations. 6. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 128
new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9. If you are using a non-HP print cartridge, check the printer control panel for further instructions. For additional help, see the Web sites listed in Supply replacement guidelines. 114 Chapter 7 Maintenance ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 129
QUALITY, and then press . NOTE If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers), go to step 7. 4. Press to highlight CREATE CLEANING PAGE, and then press . 5. Remove all paper from tray 1. 6. Remove the cleaning page and load it - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 130
116 Chapter 7 Maintenance ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 131
causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 132
cartridge removed? For additional information about installation and setup, see the printer getting started guide. If you cannot find solutions to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 133
of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. The following table lists and describes control-panel messages. ENWW Control-panel - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 134
memory tag is missing. 2. Open the front door. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. If the error persists, contact HP Support. The printer's internal clock is not working correctly. Printing can continue, but you - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 135
2. Press to continue printing. NOTE Data will be lost. If the message persists, contact HP Support. 22 EMBEDDED I/O BUFFER OVERFLOW HP Color LaserJet 3600 and 3800 Series printers only. The embedded HP Jetdirect print server buffer has overflowed during a busy state. 1. Press to continue printing - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 136
to continue printing. NOTE Data will be lost. 2. If the message persists, contact HP Support. For the HP Color LaserJet 3000 and 3800 Series printers only. 1. Press to continue printing. A serial data error (parity, framing, or line NOTE Data will be lost. overrun) has occurred while the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 137
then on. 2. If the message persists, contact HP Support. A fuser error has occurred. 1. Turn the printer off. 2. Verify the fuser is installed correctly and fully seated. 3. Turn on the printer. 4. If the message persists, contact HP Support. A printer error has occurred. 1. Press to continue - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 138
off then on For the HP Color LaserJet 3000 and 3800 Series printers only. A critical hardware error has occurred. 1. Turn the printer off and then on. 2. If the problem persists, contact HP Support. 8X.YYYY EIO ERROR For the HP Color LaserJet 3000 and 3800 1. Turn the printer off and then on - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 139
ERROR The HP Jetdirect embedded print server has 1. encountered a critical error. 2. Turn the printer off and then on. If the problem persists, contact HP Support driver. NOTE For the HP Color LaserJet 3600 Series printers, you must use the driver that was specifically designed for these printers. - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 140
during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. COLOR RFU FAILED An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. Creating...CLEANING PAGE The printer is generating - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 141
tray press Loading program X alternates with Description Recommended action See Replacing supplies and parts for more information. An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. This message appears when the printer - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 142
For the HP Color LaserJet 3000 and 3800 Series printers only. Tray 1 is empty and no other tray is available. Load media into tray 1, and press to continue. Press for help. or See Configuring trays for more information. Media is in tray 1, but the print job requires a Press specific type and - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 143
is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated. Order the identified print cartridge. Printing will continue until REPLACE CARTRIDGE appears. NOTE Estimated pages remaining is based upon historical page coverage - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 144
with Do not grab paper until job completes Processing... Processing... from tray Description Recommended action The printer is generating the event log page. No action necessary. The printer will return to the Ready state when the page has printed. For the HP Color LaserJet 3000 and 3800 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 145
, to download 3. a file to a non-existent directory). Printing can continue. To remove this message from the display, press . If the message reappears, there might be a problem with the software program. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer received a PJL - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 146
two print cartridges are out supplies and parts for COLOR alternates with Ready This message appears only for the HP Color LaserJet 3000 and 3800 Series printers. HP Color LaserJet 3000: Enable color printing on the SYSTEM SETUP menu. Set RESTRICT COLOR USE to ENABLE COLOR. 132 Chapter 8 Problem - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 147
you to print in color. An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. A component test is in progress; the component selected is Cartridge motor. Press Stop to stop this test. The printer is testing a motor - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 148
believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. USB ACCESSORY ERROR HP Color LaserJet 3000 and 3800 Series 1. printers only. 2. The printer has detected too much current - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 149
STORAGE IS WRITE PROTECTED alternates with Ready To clear press USB STORAGE X REMOVED USE TRAY X Description Recommended action For the HP Color LaserJet 3000 and 3800 Series printers only. The printer received a PJL file system command that attempted to store something on the file - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 150
troubleshoot jams in the printer. For instructions to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided printing) 6 Fuser . 136 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 151
5. Press to highlight OFF, and then press . 6. Press Menu to return to the Ready state. ENWW Jams 137 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 152
and parts. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. 1 If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider. 138 Chapter 8 Problem solving - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 153
Clearing jams Procedures in the following sections correspond with a jam message that might appear on the control panel. Jam in tray 1 1. Remove the media from the tray. 2. Grasp the jammed sheet by both corners and pull. 3. Place the media stack in tray 1. ENWW Clearing jams 139 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 154
tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it. 2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 3. Pull out tray 2 and place it on a flat surface. 140 Chapter 8 Problem - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 155
, remove it. 5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 6. Replace tray 2 and optional tray 3. NOTE Use tray 1 when printing on heavier paper. See Printing on special media for more information. 7. Press to resume printing - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 156
Jam inside the fuser area (top cover) 1. Open the top cover. 2. If the jammed sheet is visible, remove it and then close the top cover. 3. If the sheet is not visible, turn off the printer. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 142 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 157
, squeeze the latches, and pull up on the fuser to remove it. 5. On the fuser, lift the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 6. Remove any jammed sheets. NOTE If the sheet tears, make sure that all fragments are removed before you resume printing - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 158
latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8. Close the top cover and then turn on the printer. Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 159
2. Remove any visible media. 3. Locate the green registration-plate tabs that are below the bottom print cartridge. 4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE If - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 160
5. Close the front door. Jam in the duplex path NOTE This issue occurs only in models that provide automatic 2-sided printing. 1. Turn off the printer, and open the top cover. If any media is visible, remove it. 2. Open the front door. 146 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 161
3. Rotate the transfer unit up and away from the front door. 4. Remove any jammed sheets from under the transfer unit. 5. Locate the green registration-plate tabs that are below the bottom print cartridge. ENWW Clearing jams 147 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 162
position. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 7. Close the front door and then turn on the printer. 148 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 163
Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported media sizes. Printer feeds multiple - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 164
At the printer control panel, select the correct type for the tray. control panel. Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See Jams. 150 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 165
do not meet HP specifications might have Use transparencies designed for HP Color LaserJet printers. been loaded. The correct media type is not specified in the software or printer Verify that the correct type is selected in the software or printer driver. driver. The tray is overfilled. Remove - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 166
bottom first. For tray 2 or tray 3, load the letterhead paper first-sideup, top edge toward the back of the tray. See Using 2-sided (duplex) printing for more information. The printer model does not support automatic 2-sided printing. The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and 3800n - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 167
paper size that is selected does not support 2-sided (duplex) printing. Configure the printer driver to enable manual 2-sided printing. See Gaining access to printer driver settings. Load and select a size and type of paper that supports automatic 2-sided printing. ENWW Paper-handling problems - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 168
then press . 6. Press or to highlight a tray, and then press . 7. Press to highlight PRINT TEST PAGE, and then press . Event log 8. Follow the instructions on the printed page. The event log lists the printer events, including jams, service errors, and other conditions. 1. Press Menu. 2. Press - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 169
. See Changing printer control-panel configuration settings. The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only). Select the PS driver in the software program or printer driver. ENWW Printer response problems 155 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 170
on the printer See Control-panel messages. control panel. The correct printer driver is not installed in the computer. Install the correct printer driver. The correct printer and port are not selected on the computer. Select the correct printer and port. 156 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 171
appears that 2-sided printing is not available for the type and size selected Cause Solution The selected paper is not supported for automatic 2-sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings. ENWW Printer response problems 157 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 172
installed correctly. Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes tray 3. See the printer driver Help to set up and configure additional trays. See Gaining access to printer driver settings. 158 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 173
this printer. See the HP LaserJet Printer Family Print Media Specification Guide. Go to www.hp.com/support/clj3000, www.hp.com/support/ clj3600, or www.hp.com/support/clj3800 for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals. The - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 174
extremely dark colors. Calibrate the printer. See Calibrating the printer. 1. On the printer driver Color tab, in the Color Options section, select Manual. For the HP Color LaserJet 3000 and 3800 Series printers only. 2. Click Settings. 3. In Manual Color Options, in the Color Options section - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 175
font is not available to the printer. (HP Color LaserJet 3000 Download the font to the printer or use another font. (In and 3800 series printers only.) Windows, the driver does this automatically.) The correct printer driver is not selected. Select the correct printer driver. The font might be - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 176
needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem persists, see Print-quality troubleshooting. Guidelines for printing with different fonts NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. ● The 80 internal fonts are - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 177
OS V9.x or Mac OS X. Solving problems with Mac OS V9.x NOTE Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only. NOTE Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser. The printer name or IP address does - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 178
does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 179
on the host computer. NOTE The iMac keyboard is a nonpowered USB hub. Solving problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 180
language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. Replace the interface cable with a high-quality cable. A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped. The wrong - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 181
not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from Apple. ● Verify - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 182
not support color. See the software documentation. Color mode is not selected in the software program or printer Select Color mode instead of Grayscale or Monochrome driver. mode. The correct printer driver is not loaded. Load the correct printer driver. Printer driver does not recognize tray - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 183
problems as other types of media and also defects that are specific to printing on transparencies. Also, because transparencies are pliable in the print path, the paper-handling components can mark their surface. NOTE The HP Color LaserJet 3000 series printers do not support printing in color - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 184
guide for operating-environment specifications. Print quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Jam recovery. ● If the printer recently jammed, print two to three pages to clean the printer. ● If the sheets do not pass through the fuser - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 185
. If you see print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. See Calibrating the printer. If defects continue to appear, go to the appropriate Web site for your printer: ● www.hp.com/go/printquality/clj3000 ● www.hp.com/go/printquality/clj3800 Calibrating the - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 186
172 Chapter 8 Problem solving ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 187
go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/supplies. ● To order supplies in Asia-Pacific, go to www.hp.com/paper/. ● To - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 188
for at least five years after production has stopped. The table below lists available supplies and accessories for the HP Color LaserJet 3000, 3600, and 3800 Series printers. Table A-1 Supplies, accessories, and part numbers Part Part number Memory upgrades (DIMMs) Q7721A Q7722A Q7723A - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 189
HP LaserJet paper (letter) CHP310 HP LaserJet paper (A4) Reference materials 5851-1468 HP LaserJet Printer Family Print Media Specification Guide 5021-0337 PCL/PJL Technical Reference Package For downloadable versions, go to www.hp.com/support/ clj3000, www.hp.com/support/clj3600 or www.hp - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 190
Web server NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Use the following steps to order printing supplies , including part numbers and printer information. 4. Select the part numbers you want to order and follow the onscreen instructions. 176 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 191
B Service and support ENWW 177 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 192
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n, 3800dn, and 3800dtn printers DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 193
specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 194
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 195
the printer engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge in its original packing material or so that it is not exposed to light. 1. Remove all four print cartridges and ship separately. 2. Remove optional tray - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 196
182 Appendix B Service and support ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 197
, heat output, and noise output. Physical specifications Table C-1 Physical dimensions for the HP Color LaserJet 3000, 3600, and 3800 Series printers Product Height Base model 400 mm (15.7 in) Base model plus duplexer 423 mm (16.7 in) Base model plus optional tray 3 540 mm (21.3 in) Base - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 198
is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Table C-2 Electrical specifications for the HP Color LaserJet 3000 Series printers Item 110-volt models Power requirements 100 to 127 V (+/-10%) 50 to 60 Hz (+/-2 Hz) Minimum recommended - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 199
specifications Table C-5 Power consumption (average, in watts)1 Product Model Printing2 Ready3 Sleep4 Off Heat outputReady (BTU/ hour)5 HP Color LaserJet 3000 409 29 13 0.5 100 HP Color LaserJet 3000n 409 29 13 0.5 100 HP Color LaserJet 3000dn 409 29 13 0.5 100 HP Color - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 200
(20 ppm)2 LpAm = 50 dB (A) Ready LpAm = 40 dB (A) 1 The HP Color LaserJet 3800n was tested in simplex mode with A4-size media. 2 The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media. NOTE These values are subject to change. 186 Appendix C Printer specifications ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 201
Operating-environment specifications Table C-9 Operating environment specifications Environment Temperature Humidity Altitude Recommended 17 to 25° C (62.6 to 77° F) 20 to 60% 0 to 2600 m (0 to 8530 ft) NOTE These values are subject to change. ENWW Operating-environment specifications 187 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 202
188 Appendix C Printer specifications ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 203
contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (HP Color LaserJet 3000 series) ● Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series) ● Safety statements ENWW 189 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 204
a Class B digital device, pursuant to Part 15 of the FCC rules. These limits installed and used in accordance with the instructions, it may cause harmful interference to radio changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 205
purposes at the end of the product's life. HP LaserJet printing supplies It's easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 206
by Hewlett-Packard for this product include the following: HP Color LaserJet 3000 and 3800 Series printers Type: carbon monofluoride lithium battery BR1632 Weight: (1.5 g) Location: On formatter board User-removable: No HP Color LaserJet 3600 Series printer Type: carbon monofluoride lithium - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 207
product and all HP supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more information, contact the HP Customer Care Service and HP Customer Support - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 208
declares, that the product Product Name: Regulatory Model:3) HP Color LaserJet 3000 series BOISB-0504-01 Including Product Options: Print Cartridges: Q5985A - Optional 500 Sheet Input Tray ALL Q7560A, Q7561A, Q7562A, Q7563A conforms to the following Product Specifications: SAFETY: IEC 60950 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 209
:4) Regulatory Model:3) HP Color LaserJet 3600 series / HP Color LaserJet 3800 series BOISB-0504-00 Including Product Options: Print Cartridges: Q5985A - Optional 500 Sheet Input Tray ALL Q6470A, Q6471A, Q6472A, Q6473A, Q7581A, Q7582A, Q7583A conforms to the following Product Specifications - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 210
manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 211
specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n, 3800dn, 3800dtn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 212
198 Appendix D Regulatory information ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 213
in this appendix pertains to the HP Color LaserJet 3000 and 3800 Series printers only. The HP Color LaserJet 3000 and 3800 Series printers have one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the printer with the following items: ● More printer memory - DIMMs are available in - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 214
touch bare metal on the printer. To install memory and font DIMMs 1. Turn the printer off, and then disconnect all power and interface cables. 2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter assembly from the printer. 200 Appendix E Working with - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 215
3. Place the formatter board on a clean, flat, grounded surface. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 4. Remove the new DIMM from the antistatic package, and then locate the alignment - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 216
. 8. Reconnect the power cable and USB or network cable, and then turn on the printer. 9. After installing a memory DIMM, see Enabling memory. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 1. On the Start - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 217
DIMMs are installed correctly and working. To check DIMM installation 1. Turn the printer on. Check that the printer is in the Ready state after the it has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed. 2. Print a configuration page. See - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 218
204 Appendix E Working with memory ENWW - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 219
PostScript," a type of graphics file. firmware Programming instructions that are stored in a read-only memory unit inside the printer. font A complete set of letters, numerals, and symbols in a typeface. fuser The assembly that uses heat to fuse the toner onto the print media. grayscale Various - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 220
for communications. toner The fine black or colored powder that forms the image on the printed media. transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridges onto the media. tray The receptacle that holds blank paper. 206 Glossary - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 221
18 C cancelling a print request 82 cardstock printing on 77 sizes supported 14 cartridges features 6 status messages 19 warranty 179 cleaning the printer 115 clearable warnings 38 color adjusting 102 halftone options 102 HP ImageREt 2400 100 HP ImageREt 3600 100 managing 102 matching 105 print in - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 222
11 drivers, troubleshooting 165 fonts, troubleshooting 164 problems, troubleshooting 163 USB card, troubleshooting 164, 167 Macintosh, versions supported 9 maintenance agreements 180 manual 2-sided printing 80 manual feed 35 manuals 2 media automatic sensing 67 colored paper 76 configuring trays 34 - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 223
site service agreements 180 on/off switch 8 operating systems supported 9 OS/2 drivers 10 output bin extender 57 output bins locating 7 P pages per sheet 71, 75 paper colored 76 configuring trays 34 custom sizes, setting 70 document size, selecting 70 first page 71, 74 glossy 76 heavy 77 HP LaserJet - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 224
supported 5 troubleshooting Macintosh 164, 167 Use Another Tray feature 35 Use Different Paper/Covers 71 Use Requested Tray feature 34 W warranty extended 180 print cartridge 179 product 178 watermarks cover page 74 Web sites documentation 2 printer features 5 software, downloading 9 Windows drivers - HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 225
- HP Q5987A | HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 226
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HP Color LaserJet 3000/3600/3800 Series printers
User Guide