HP R/T3000 UPS R12000 XR Models User Guide
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- HP R/T3000 | UPS R12000 XR Models User Guide - Page 1
HP Uninterruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number 146316-002 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 2
express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP Uninterrruptible Power System R12000 XR Models User Guide December 2002 (Second Edition) Part Number 146316-002 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 3
Contents About This Guide Intended Audience...vii Important Safety Information ...vii Symbols on Equipment ...vii Rack Stability ...viii Symbols in Text...viii Text Conventions ...viii Related Documents...ix Getting Help ...ix HP Technical Support ...ix HP Website ...ix HP Authorized Reseller ...x - HP R/T3000 | UPS R12000 XR Models User Guide - Page 4
of Used Batteries...4-5 Care and Storage of Batteries ...4-6 Pre-Failure Battery Warranty ...4-6 Chapter 5 Troubleshooting LCD Alarm Troubleshooting ...5-1 Problems During Startup...5-10 Problems After Startup ...5-10 CarePaq Considerations ...5-12 Repairing the UPS...5-12 iv HP Uninterrruptible - HP R/T3000 | UPS R12000 XR Models User Guide - Page 5
Appendix C Specifications Physical Specifications...C-1 Input Specifications ...C-1 Output Specifications ...C-2 Overcurrent Protection ...C-2 Battery Specifications...C-3 Battery Runtime ...C-3 Environmental Specifications...C-3 Index HP Uninterrruptible Power System R12000 XR Models User Guide v - HP R/T3000 | UPS R12000 XR Models User Guide - Page 6
troubleshooting for the UPS. Intended Audience This guide is intended for individuals requiring information about the use of UPSs. No installation or service health and safety requirements and guidelines for manual material handling. HP Uninterrruptible Power System R12000 XR Models User - HP R/T3000 | UPS R12000 XR Models User Guide - Page 7
reason. Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights - HP R/T3000 | UPS R12000 XR Models User Guide - Page 8
Installation Instructions • HP UPS XR Products Power Cord and Options Reference Guide • HP Power Products Glossary Getting Help If you have a problem and have exhausted the information in this guide, further information and other help is available in the following locations. HP Technical Support For - HP R/T3000 | UPS R12000 XR Models User Guide - Page 9
1-800-345-1518. • In Canada, call 1-800-263-5868. • Elsewhere, see the HP website for locations and telephone numbers. Reader's Comments To comment on this guide, send an email to [email protected]. x HP Uninterrruptible Power System R12000 XR Models User - HP R/T3000 | UPS R12000 XR Models User Guide - Page 10
10U rack-mountable form factor • Modular designup to four 3 KW modules • Serviceabilityhot-swappable batteries and electronics modules • Hardwired input and output • Front panel controls shipped with the unit • Support for HP Extended Runtime Modules (ERMs) • Support for Remote Emergency Power Off - HP R/T3000 | UPS R12000 XR Models User Guide - Page 11
part number for the UPS R12000 XR with an HP 40 A HV WW PDU is 207552-B22. 1-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 12
Panel Controls and LCD Display," in Chapter 2 for information on operating the UPS using the control buttons. HP Uninterruptible Power System R12000 XR Models User Guide 1-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 13
for future expansion 2 Ground bonding screw 3 REPO port 4 Serial communication ports (two) 5 Option slot for future expansion 1-4 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 14
of UPSs. Specifically, power management software: IMPORTANT: Not all UPSs are equipped to support the entire feature set listed below. • Manages graceful shutdown of attached equipment during utility 217800-B21 207590-B23 252663-B21 HP Uninterruptible Power System R12000 XR Models User Guide 1-5 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 15
to the HP website at www.hp.com. Power Distribution Units The UPS supports up to two PDUs. A PDU offers power surge protection and allows you to to the devices until utility power is restored and the UPS has been manually powered up. • To restore power to the load after the REPO feature User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 16
Code (NEC). • The UPS is used under normal operating conditions. Users must comply with all instructions and labels. • The UPS is not damaged by accident (other than a utility power transient), misuse on the battery warranty. HP Uninterruptible Power System R12000 XR Models User Guide 1-7 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 17
when configuring the system and performing more advanced functions on the unit. NOTE: See the instructions included with the UPS kit for installation considerations and procedures. Copies of this document can in the LCD menu structure HP Uninterruptible Power System R12000 XR Models User Guide 2-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 18
Panel LCD The front panel has a two-line LCD display that guides you through operation, configuration, and monitoring of the UPS. Refer to the section, "Changing Configuration Parameters," in Chapter 3 for configuration instructions. COMPAQ R12000 XR Main Menu COMPAQ R12000 XR Main Menu Figure - HP R/T3000 | UPS R12000 XR Models User Guide - Page 19
can range from 45 seconds to several minutes, depending on the state of charge of the batteries. HP Uninterruptible Power System R12000 XR Models User Guide 2-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 20
or more electronics modules working). - All electronics modules share the load, but there is enough power to allow an electronics module to go out of service. 2-4 HP Uninterruptible Power System R12000 XR Models User - HP R/T3000 | UPS R12000 XR Models User Guide - Page 21
the UPS to utility power and has installed all electronics modules, turn on the AC mains at the service panel. All LEDs come on for three seconds as part of the system initialization. Each electronics module power to your devices. HP Uninterruptible Power System R12000 XR Models User Guide 2-5 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 22
-test, press and hold the Test/Alarm Reset button (1) for three seconds. 1 Figure 2-5: Test/Alarm Reset button 2-6 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 23
As a result, you can pinpoint individual modules that are having problems. Refer to the section, "LCD Alarm Troubleshooting," in Chapter 5 for causes and suggested actions for all alarm conditions Figure 2-6: Test/Alarm Reset button HP Uninterruptible Power System R12000 XR Models User Guide 2-7 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 24
condition that caused the alarm still exists. Refer to Chapter 5, "Troubleshooting," for information on what to do if the UPS detects an • Overload conditions • Manual removal of an electronics module when in Operate mode NOTE: HP does not recommend enabling Manual Bypass mode when the User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 25
is important in performing other functions on the unit, such as maintaining the battery and troubleshooting alarms. Changing Configuration Parameters Use the front panel controls and LCD display to change the the LCD menu structure HP Uninterruptible Power System R12000 XR Models User Guide 3-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 26
output voltage as required. Refer to the section, "Setting the Voltage," in this chapter for more information. 3-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 27
, numbered 1 Main Module MM (includes all four electronics modules) 2 Module M1 3 Module M2 4 Module M3 5 Module M4 HP Uninterruptible Power System R12000 XR Models User Guide 3-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 28
the left column of the menu map. Submenu choices are shown to the right. Main Menu xxxxxx 3-4 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 29
Off System Normal Load Power On On Battery On Bypass Manual Bypass OverLoad Autocalibrating Starting Up Module Failure Unknown Stats xx UPS Supporting Load ERM Setup Commission Battery Parallel Mode Alarms * this chapter. Baud Rate HP Uninterruptible Power System R12000 XR Models User Guide 3-5 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 30
, refer to the section, "LCD Alarm Troubleshooting," in Chapter 5. Table 3-2: Alarms Ambient Voltage Battery Low Battery n Needs Service Battery Not Charged Battery n Test Low Battery Shutdown Non-volatile Memory Checksum Fail On Manual Bypass Output AC Over Voltage Output AC Under Voltage Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 31
of alarm causes and solutions, refer to the section, "LCD Alarm Troubleshooting," in Chapter 5. Status: Select Main Module MM NOTE: A display x Alarms Manual Bypass x Alarms Overload x Alarms Autocalibrating x Alarms Explanation The UPS is in Standby mode and is not supporting the load. Guide 3-7 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 32
when the UPS is busy or powering down. UPS Supporting Load The UPS is powering the load. x Alarms options. Refer to the section, "LCD Alarm Troubleshooting," in Chapter 5 for a descriptive list of this example, the UPS has detected no problems with the electronics module and there are no Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 33
in all). In contrast, this display shows a 60% load. The battery voltage Input Current The input current HP Uninterruptible Power System R12000 XR Models User Guide 3-9 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 34
Select Set Date from the Main Menu to set the correct date. Main Menu Set Date 3-10 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 35
upper and lower display lines. Use the Escape button to exit the test. ❚❚❚LCD TEST LCD TEST❚❚❚ HP Uninterruptible Power System R12000 XR Models User Guide 3-11 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 36
to set up. x is either 1 or 2. Select the option slot to set up. x is either 1 or 2. 3-12 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 37
System Setup Set Voltage NOTE: This option is only available when the UPS is in Standby mode or Manual Bypass mode. Otherwise, the LCD panel indicates Not Available. Setting the Hardware Configuration Select Set HW Config options. HP Uninterruptible Power System R12000 XR Models User Guide 3-13 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 38
no key presses, security is automatically restored and the display changes to the main status display. 3-14 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 39
batteries. The maintenance and replacement of batteries must be carried out by an HP authorized service representative. WARNING: The UPS contains an internal lithium battery and a sealed lead-acid battery tools with insulated handles. HP Uninterruptible Power System R12000 XR Models User Guide 4-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 40
Batteries When the Alarm LED (1) is solid red, and the LCD displays either a Battery Needs Service or Battery Test Failed alarm, you may need to replace the battery module. Depending on usage and information on initiating a self-test. 4-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 41
when the Alarm LED is solid red and the LCD displays either a Battery Needs Service or Battery Test Failed alarm. Obtain spare batteries for the UPS when this occurs mistreated. Replacement is to be done by an HP authorized service provider using the spare designated for the product. For more - HP R/T3000 | UPS R12000 XR Models User Guide - Page 42
section, "Disposing of Used Batteries," in this chapter. 4. To replace the battery module, reverse the preceding steps. 4-4 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 43
If the Alarm LED is still red, refer to Chapter 5, "Troubleshooting," for more information on the cause of the alarm. IMPORTANT: the section, "Setting the Hardware Configuration," in Chapter 3 for instructions on enabling the battery commissioning test. NOTE: The battery commissioning test Guide 4-5 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 44
spares are not available for a particular UPS model, then the entire UPS, including its battery, is replaced. 4-6 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 45
troubleshooting guide when problems occur with the UPS. Solutions for main and electronics module alarms are provided, as well as general solutions for UPS problems that occur both during and after startup. LCD Alarm Troubleshooting action to take to resolve the problem. As shown in Table 5-1, x - HP R/T3000 | UPS R12000 XR Models User Guide - Page 46
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms LCD Display x Alarms Ambient Over Temperature x Alarms Automatic Shutdown Pending x Alarms Batteries Disconnected x Alarms Battery DC Over Voltage x Alarms Battery Low x Alarms Battery n Needs Service support Support - HP R/T3000 | UPS R12000 XR Models User Guide - Page 47
for 24 hours. This could indicate a problem in one or more battery modules. At least one battery module needs replacing. Contact Technical Support for assistance. x Alarms Battery n Test Failed The UPS detects a manual battery test failure. A manual battery test failure is reported when battery - HP R/T3000 | UPS R12000 XR Models User Guide - Page 48
restart the system. Verify that the ambient temperature is less than 40°C (104°F). If the grills are not blocked and the problem persists, contact Technical Support for assistance. x Alarms Input AC Over Voltage The UPS detects that the input utility voltage is above the maximum operating range - HP R/T3000 | UPS R12000 XR Models User Guide - Page 49
affected. Reduce the load level to within UPS operational limits. Initiate a Manual Bypass Recovery if the UPS remains in Bypass mode for more than 30 operating within its supported load limits when the problem occurred, or if the problem persists, contact Technical Support for assistance. continued - HP R/T3000 | UPS R12000 XR Models User Guide - Page 50
Troubleshooting into the chassis. Contact Technical Support for assistance. • An electronics condition. Contact Technical Support for assistance. x Alarms is reporting overload. Contact Technical Support for assistance. x Alarms Level Support for assistance. continued 5-6 HP Uninterruptible Power - HP R/T3000 | UPS R12000 XR Models User Guide - Page 51
Troubleshooting . Contact Technical Support for assistance. its electronics modules are having trouble synchronizing with the input utility system. Contact Technical Support for assistance. x can no longer safely support the load. Once valid upgrades. Contact Technical Support for assistance. This - HP R/T3000 | UPS R12000 XR Models User Guide - Page 52
Troubleshooting Table 5-1: Main Module and Electronics Modules M1-M4 Active Alarms continued LCD Display Possible Cause Suggested Action x Alarms On Manual Bypass The UPS has been manually immediately to protect the load. Contact Technical Support for assistance. This could be caused by Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 53
Troubleshooting affected. Contact Technical Support for assistance. This Technical Support for assistance the root cause of the problem. x Alarms UPS On Bypass of the problem. x Alarms Utility If the problem persists, contact problem persists, contact an electrician. HP Uninterruptible Power System R12000 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 54
. Table 5-2: Troubleshooting problems during UPS startup Problems After Startup If problems occur after starting the UPS, refer to Table 5-3 for possible causes and suggested actions. Table 5-3: Troubleshooting problems alarms to determine the cause. Manual Bypass is not recommended during this - HP R/T3000 | UPS R12000 XR Models User Guide - Page 55
Troubleshooting Table 5-3: Troubleshooting problems after UPS startup continued Symptom Possible Cause Suggested Action All LEDs flash on and off together. Autocalibration is reason for the transfer to Battery mode. continued HP Uninterruptible Power System R12000 XR Models User Guide 5-11 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 56
Troubleshooting Table 5-3: Troubleshooting problems mode and is supporting between a 9 KVA and 12 KVA load. CarePaq Considerations Packaged services are also available for support that you need, from basic to business-critical. Services available are listed in Table 5-4. Table 5-4: Services for - HP R/T3000 | UPS R12000 XR Models User Guide - Page 57
both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The FCC rating label on the device shows the classification (A or B) of the personal expense. HP Uninterruptible Power System R12000 XR Models User Guide A-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 58
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference to operate the equipment. A-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 59
-4-2, 3, 4, 5, 6, 8, 11) - Electromagnetic Immunity • EN61000-3-2 (IEC61000-3-2) - Power Line Harmonics • EN61000-3-3 (IEC61000-3-3) - Power Line Flicker • EN60950 (IEC950) - Product Safety HP Uninterruptible Power System R12000 XR Models User Guide A-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 60
Regulatory Compliance Notices Japanese Notice BSMI Notice A-4 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 61
risk of personal injury if the battery is incorrectly replaced or mistreated. Unless specific replacement instructions are provided as part of this guide, replacement is to be done by an authorized service provider using the HP spare designated for this product. For more information about battery - HP R/T3000 | UPS R12000 XR Models User Guide - Page 62
when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any your authorized reseller. HP Uninterruptible Power System R12000 XR Models User Guide B-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 63
- Nominal Voltage (VAC) Range Available Settings- Utility Voltage (VAC) 200-240 200, 208, 220, 230 or 240 HP Uninterruptible Power System R12000 XR Models User Guide C-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 64
Filtering, Common Mode Filtering, or a combination of both. Overcurrent Protection A power distribution unit (PDU) provides overcurrent protection. C-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 65
maintenance-free, sealed, valve regulated lead-acid (VRLA) batteries with an eight-year minimum float service life at 25°C (77°F). The battery module has a battery string voltage of 48 Vdc. 212 ft) above sea level Specifications HP Uninterruptible Power System R12000 XR Models User Guide C-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 66
cables FCC compliance statement A-3 part number 1-2 care and storage of batteries 4-6 CarePaq services 5-12 cautions, defined viii charging the UPS batteries 2-5, 4-2 commissioning test, for batteries to replace UPS batteries 4-2 HP Uninterruptible Power System R12000 XR Models User Guide Index-1 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 67
support telephone numbers ix HP authorized reseller x HP website ix I initiating a UPS self-test 2-6 input specifications C-1 installation of UPS 2-1 L language options 3-14 setting 3-14 LCD alarm troubleshooting 3-12, 3-13, 3-14 Index-2 HP Uninterruptible Power System R12000 XR Models User Guide - HP R/T3000 | UPS R12000 XR Models User Guide - Page 68
UPS in Standby mode 2-8 Pre-Failure Battery Warranty 4-6 problems after UPS startup, troubleshooting 5-10 problems during UPS startup, troubleshooting 5-10 R rear view, UPS 1-4 Redundancy mode 2-4 shock vii in text viii Index HP Uninterruptible Power System R12000 XR Models User Guide Index-3 - HP R/T3000 | UPS R12000 XR Models User Guide - Page 69
support ix telephone numbers x testing a new battery module 4-5 testing the LCD display 3-11 text conventions viii time displaying on the LCD menu 3-10 setting 3-10 troubleshooting LCD alarms 5-1 problems after startup 5-10 problems during startup 5-10 UPS 5-1 troubleshooting guide packaged service
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HP Uninterruptible Power System
R12000 XR Models
User Guide
December 2002 (Second Edition)
Part Number 146316-002