HP Smart Tank Plus 570 User Guide

HP Smart Tank Plus 570 Manual

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  • HP Smart Tank Plus 570 | User Guide - Page 1
    User Guide HP Smart Tank Plus 570 series
  • HP Smart Tank Plus 570 | User Guide - Page 2
    RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND
  • HP Smart Tank Plus 570 | User Guide - Page 3
    of contents 1 Get started ...1 Printer parts ...2 Get to know the ink tank system ...4 Control panel features ...5 Change the default paper settings detected by printer 8 Paper basics ...9 Open the HP printer software ...11 Use the HP Smart app to print, scan, and troubleshoot 12 Sleep mode ...13
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    connection 75 Change from a USB connection to a wireless network 76 Use advanced printer management tools (for networked printers 77 Tips for setting up and using a networked printer 79 7 Solve a problem ...80 Get help with HP online troubleshooting ...81 Get more help ...82 Get help from
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    Scan issues ...104 Network and connection issues ...105 Printer hardware issues ...107 Solve problems using Web Services ...108 Restore original factory defaults and settings 109 Maintain the printer ...110 HP support ...113 Appendix A Technical information ...115 Specifications ...116 Regulatory
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    vi ENWW
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    1 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Change the default paper settings detected by printer ● Paper basics ● Open the HP printer software ● Use the HP Smart app to print, scan, and troubleshoot ● Sleep mode ● Quiet Mode ● Auto-Off ● Schedule On
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    Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Document feeder 7 Printhead access door 8 Front door 9 Ink tank 10 Ink tank cap 11 Output tray 12 Output tray extender (also referred to as the tray extender) 13 Control panel
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    14 Printheads 15 Printhead latch 16 USB port 17 Power connection ENWW Printer parts 3
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    sure the printhead latch is properly closed to avoid problems such as carriage jams. CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so. Ink tanks There are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow
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    panel display: Touch the screen to select menu options, or scroll through the menu items. Wireless light: Indicates the status of the printer wireless connection. ● Solid blue light indicates that wireless connection has been established and you can print. ● Slow blinking light indicates that
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    menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues. Ink icon: Shows estimated ink levels. Displays a warning symbol if an ink tank is low on ink. NOTE: Ink level alerts and indicators provide
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    screen of the control panel display shows the available functions for the printer. 1. From the control panel display, on the Home screen, touch to return to the Home screen. To change the printer settings To change the printer settings or print reports, use the options available on the Setup menu.
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    is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer. NOTE: When prompted during paper loading, change the paper settings on the printer control panel to match the paper you are using. To change the default paper settings from the embedded
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    photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save
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    printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g
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    provided throughout this guide. After completing the hardware setup, visit 123.hp.com on your computer, if you have not installed the HP printer software. NOTE: ● If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan, and troubleshoot on page 12
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    not be available with all printer models. Get more information about the HP Smart app For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 26, Scan using the HP Smart app on page 44, and Get help from the HP Smart app on page 84. For
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    control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode. To change the Sleep mode settings from the Embedded Web Server (EWS) 1. Open the embedded web server (EWS). For more information, see
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    Mode. 3. Touch the toggle button to turn it on or off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software on page 11. 2. Click the Quiet Mode tab. NOTE: The Quiet mode tab is available only if the
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    4. Under Schedule Quiet Mode, specify the time to turn on Quiet Mode. 5. Click Apply. ENWW Quiet Mode 15
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    printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer when a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with fax,
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    off completely, so you must use the Power button to turn the printer back on. Use the following instructions to schedule the day and time for On and Off. 1. From the Home screen of the printer control panel display, touch ( Setup ). NOTE: If you do not see the Home screen, touch (Home). 2. Touch
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    Print photos ● Print envelopes ● Print using the HP Smart app ● Print using the maximum dpi ● Print using a Mac desktop or laptop ● Print with mobile devices ● Tips for print success ● View print job status and manage print jobs (Windows) ● Customize your printer (Windows) 18 Chapter 2 Print ENWW
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    Load media NOTE: When prompted, change the paper settings on the printer control panel to match the paper you are using. To load paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print-side
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Raise the input tray. 20 Chapter 2 Print ENWW
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to
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    4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and the tray extender. 22 Chapter 2 Print ENWW
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    or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut, and then select an option from the Print On Both Sides Manually drop-down list. To change other print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to
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    From the File menu in your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending , click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If
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    in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed print settings, click the other tabs. To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips. NOTE: If you change
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    Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. To begin using the HP Smart app to
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    . Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For supported print resolutions, visit the printer support website at www.support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your
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    from the displayed list of network printers, then click Add. This will install the available print, and scan drivers for your printer. These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts. Printer not connected to network ▲ If you
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    Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 70. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu. NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled. ● Android: Download the HP Print Service Plugin (supported by
  • HP Smart Tank Plus 570 | User Guide - Page 36
    Tips for print success ● Paper loading tips ● Printer settings tips To print successfully, the HP printheads should be functioning properly, the ink tanks should be filled with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For more
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    ink levels are low or when high quality prints are not needed. - Normal: Suitable for most print jobs. - Best: Better dpi than Normal. - Print in Max DPI: Highest dpi setting available for print quality. - HP - Print on Both Sides Manually: Manually flip the pages after one side of the paper prints
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    View print job status and manage print jobs (Windows) To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click Print & Scan , and then click See What's Printing. 32 Chapter 2 Print ENWW
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    Customize your printer (Windows) To change the printer name, security settings, or other properties, open the HP printer software (available from the Start menu), click Print & Scan , and then click Customize Your Printer. ENWW Customize your printer (Windows) 33
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    3 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use the HP Connected website ● Remove Web Services 34 Chapter 3 Use Web Services ENWW
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    Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or
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    Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services using the printer control panel 1. From the Home screen of the printer control panel display, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the
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    : Touch Print to print an information page that contains the printer code and instructions on how to customize the email address. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 36. 2. Email your document to the
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    ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services. Go to the HP Connected website (might not be available in all countries/regions) for more information and specific terms and conditions: www.hpconnected
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    Services Use the following instructions to remove Web Services. To remove Web Services using the printer control panel 1. From the Home screen of the printer control panel display, touch (Web Services Settings). 2. Touch Remove Web Services. (HP ePrint), and then touch To remove Web Services
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    4 Copy and scan ● Copy documents ● Load original ● Scan using the HP Smart app ● Scan using the HP printer software ● Scan from the printer control panel ● Scan using Webscan ● Tips for successful scanning and copying 40 Chapter 4 Copy and scan ENWW
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    use the HP Smart app to copy from your mobile device. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on the corner of the scanner glass. 3. From the Home screen of the printer control panel display, touch Copy . 4. Specify the desired number of copies.
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    Load original To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down near the icon at the corner of the scanner glass. 3. Close the scanner lid. 42 Chapter 4 Copy and scan ENWW
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    To load an original in the document feeder 1. Slide paper-width guides outwards. 2. Load original print-side up in the document feeder. 3. Slide paper-width guides inward until they stop at the edge of paper. ENWW Load original 43
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    basic instructions for using the HP Smart app to scan from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. You can use the HP Smart app to scan documents or photos from the printer's scanner
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    1. Load the original print-side down near the icon at the corner of the scanner glass on the printer. 2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 3. Select Scan, and then select Scanner. 4. Click or tap the Settings icon to modify the
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    crop and rotate, which you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 2. Select Scan, and then select Import. 3. Select the document or photo that you want to
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    side down near the icon at the corner of the scanner glass. 2. In the HP printer software (available from the Start menu), click Scan , and then click Scan a the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan
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    near the icon at the corner of the scanner glass. 2. In the HP printer software, available from the Start menu, click Scan , and then click Scan review and change most settings using drop-down menus. Some settings allow greater flexibility by displaying a new pane. These are indicated by a + (plus
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    control panel To scan an original from the printer control panel 1. Load the original print-side up into the document feeder, or load the original print side 3. Touch a computer that you want to scan to. 4. Choose the type of scan you want. 5. Touch OK. ENWW Scan from the printer control panel 49
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    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print-side up into the document feeder, or load the original print side down near the icon at the
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    scanned text, make sure the brightness is set appropriately in the software. ● You can also use the HP Smart app to scan from your mobile device. For information about this app, see Scan using the HP Smart app on page 44. ● Make sure to select the correct source (document feeder or scanner glass
  • HP Smart Tank Plus 570 | User Guide - Page 58
    section contains the following topics: ● Ink levels ● Refill ink tanks ● Order ink supplies ● Print with black ink only ● Improve print quality ● Align printheads ● Clean printheads ● Clean printer ● Tips for working with ink and printhead ● Move printer 52 Chapter 5 Manage ink and printhead ENWW
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    levels You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or printer control panel to determine when the tanks need to be refilled. To check the ink levels from the printer software (Windows) 1. In the HP printer software (available from the
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    Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered under warranty. To refill the ink tanks 1. Open the front door. 2. Open the cap of the ink tank you plan to refill. 3. Depending on the type of ink bottles you have, do one
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    fits properly over the nozzle, and let the ink drain into the tank until the tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank. NOTE: Do not squeeze the ink bottles when filling ink. The ink bottles you have might vary. Screw-cap bottles
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    to 5 to refill other ink tanks. 7. Close the front door of the printer. Precautions for working with ink bottles Use the following tips to work with ink bottles: ● Keep the ink bottles beyond the reach of children. ● Open the ink bottles only when you plan to fill the ink tanks. ● Do not tilt, shake
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    of the front door. To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is
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    your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. Windows 10 ● Click Paper/Quality tab. ● Under Print in Grayscale, select Black Ink Only from the list, and then click OK. Windows
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    , you can also improve the print quality. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. To print a print quality diagnostics page from the printer display 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the Home
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    5. Review the cyan, magenta, yellow, and black boxes along with the other content on the help. For more information, see Align printheads on page 61. 8. If print quality problems persist after cleaning and aligning printheads, contact HP support. 60 Chapter 5 Manage ink and printhead ENWW
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    the HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions. To
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    one ink HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions
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    HP printer software (available from the Start menu), click Print & Scan at the top of the window. 3. In the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen instructions. ENWW
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    . For more information, see Ink levels on page 53. ● Refill the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to your printer. ● Do not tilt the printer. NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you
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    or ink leakage, follow these instructions. If you are moving the printer within your home or office, keep the printhead latch closed, and keep the printer level. If you are moving the printer outside your home or office, see the instructions provided inbox for moving printer, or visit www.support.hp
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    you begin ● To place the printer in setup mode ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router (Wi-Fi Direct) ● Connect your printer by using the HP Smart app ● Change wireless settings ● Connect your printer to your computer with a USB
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    network is set up and working properly. ● The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password. ● The wireless network name is the name of your
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    in setup mode If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the
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    software, see Open the HP printer software on page 11. 2. Click Device Setup & Software. 3. Click Connect a new device. 4. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. Connect your printer to a wireless network using the printer control panel Use the
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    wirelessly from a computer, smart phone, tablet, or other wireless-capable device-without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct NOTE: For more information about Wi-Fi Direct, visit www.hp.com/go/wifidirectprinting . ● Make sure Wi-Fi Direct for your printer
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    the Wi-Fi Direct name shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer) to connect your mobile device. If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the
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    from the list of wireless networks shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer). Enter the Wi-Fi screen appears, select Wireless. Select your HP printer from the list of detected printers. e. Follow the onscreen instructions. 5. Print your
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    To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 1. Make sure
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    touch Tools, and then To change wireless settings using the HP Smart app 1. If more than two hours have passed since you first turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will
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    to download and install the HP printer software. You can also use the HP printer software CD (if provided), or download the software from www.support.hp.com . NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions. When you are prompted
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    computer through USB. ● Your computer is currently connected to a wireless network. 2. Open the HP Smart app. For information, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 3. Make sure your printer is selected. TIP: If a printer is already set up, you can select it from the
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    , scan, and troubleshoot on page 12. 2. On the Home screen of HP Smart, make sure your printer is selected. TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or right and selecting it. To use a different printer, click or tap (Plus icon) on the
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    wireless computer or mobile device, turn wireless on, search for and connect to Wi-Fi Direct name, for example: DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer stored on the computer until you clear them manually. You can configure your browser to accept all
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    including the printer. ● Learn more about configuring your network and the printer for wireless printing. printer network settings, see Restore original factory defaults and settings on page 109. ● If you are using a mobile device, make sure the device has Bluetooth turned on. ● Learn about the HP
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    HP Smart app ● Jams and paper-feed issues ● Printhead (cartridge) problem ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Solve problems using Web Services ● Restore original factory defaults and settings ● Maintain the printer ● HP support
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    USB connection to wireless Convert your printer-to-computer connection from USB to wireless. Troubleshoot Wi-Fi Direct connection issues Troubleshoot mobile network issues HP Print and Scan Doctor (For Windows operating systems only) HP Virtual Agent Resolve Wi-Fi Direct problems or configure Wi
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    my printer with the HP Smart app ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help ● Mac: www.hp.com/go/hpsmartmac-help Order ink supplies HP Sure Supply Print from anywhere to my HP ePrint-enabled printer HP ePrint View printer warranty options www.support.hp.com
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    Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper. To access the Help menu from the Home screen or contextual help for a screen, touch
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    HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. 1. Open the HP Smart
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    -by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the remove jammed objects. Always use caution when removing jammed objects from inside the printer. To clear a paper jam from the input tray 1. Pull the paper
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    the printer, more paper jams are likely to occur. 3. Close the document feeder cover, pressing down firmly until it snaps into place. To clear paper or other objects from the printhead access area 1. Close the output tray extender, and then close the output tray. 86 Chapter 7 Solve a problem ENWW
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    2. Open the front door of the printer. 3. Open the printhead access door. ENWW Jams and paper-feed issues 87
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    objects blocking the carriage. 5. Make sure the printhead latch is properly closed. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. 6. Close the front door of the printer. 7. Pull out the output tray and the tray extender. 88 Chapter 7 Solve
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    paper jam inside of the printer NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you begin, make sure the ink tank caps are firmly closed to prevent ink from leaking. 1. Press (the Power button) to turn off the printer. 2. Open the front door
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    long to prevent ink from leaking. 6. Remove the jammed paper. 7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 8. Turn the printer upright. 9. Open the front door, and then open the printhead access door. 90 Chapter 7 Solve a problem ENWW
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    down in the input tray. ● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from the input
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    sticking together. - Use HP paper for optimum performance and efficiency. - Clean the paper rollers. To clean the paper rollers manually 1. Gather the following materials: ● A long, lint-free cotton swab ● Distilled, filtered, or bottled water (tap water might damage the printer) 2. Press (the Power
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    13. Reconnect the USB cable to the printer if necessary. 14. Press the Power button to turn on the printer. ENWW Jams and paper-feed issues 93
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    correctly installed. 2. Clean the printhead contacts. 3. Contact HP support for assistance. Go to www.support.hp.com . To verify the printhead installed properly NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless
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    b. Open the printhead access door. NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so. c. Push down to open the printhead latch. d. Remove the printhead from NOTE: Do not touch the electrical contacts on the printhead. Printhead (cartridge) problem 95
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    f. Slide the printhead into the slot until it clicks into place. g. Close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. h. Close the front door of the printer. 4. Pull out the output tray and the tray extender. 96 Chapter 7 Solve a
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    instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to the printheads outside of the printer longer than 30 minutes. This could result in damage to the printheads. 1. Make sure the printer is turned on. 2. Close
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    printer, do not open the printhead latch unless instructed to do so. 5. Push down to open the printhead latch. 6. Remove the printhead indicated in the error message. 7. Clean the printhead contacts and printer not smear any ink or other debris on the contacts. 98 Chapter 7 Solve a problem ENWW
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    only the contacts, do not smear any ink or other debris on the contacts. 8. Reinstall the printhead. 9. Close the printhead latch. Make sure the printhead latch is properly closed to avoid problems such as carriage jams. 10. Close the front door of the printer. 11. Check if the error message has
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for the Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
  • HP Smart Tank Plus 570 | User Guide - Page 107
    the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. service. Then click OK. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one
  • HP Smart Tank Plus 570 | User Guide - Page 108
    print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To avoid print quality problems, always turn the printer off using the Power button, and
  • HP Smart Tank Plus 570 | User Guide - Page 109
    successful scanning and copying on page 51. Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages
  • HP Smart Tank Plus 570 | User Guide - Page 110
    operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards might not be available in all languages. 104 Chapter 7 Solve a problem ENWW
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    your devices and operate the printer over a wireless network. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting ▲ Print the wireless network test report and network
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    NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct icon on the printer display is on. To turn on Wi-Fi Direct, see Connect wirelessly to the printer without a
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    -Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 16. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. ENWW Printer hardware issues 107
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    are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using a wireless connection. ● Make sure the latest product updates have been installed on the printer. ● Make sure Web Services is enabled on the printer. For more
  • HP Smart Tank Plus 570 | User Guide - Page 115
    , previously configured wireless settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode. TIP: You can visit www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and
  • HP Smart Tank Plus 570 | User Guide - Page 116
    Maintain the printer ● Clean the scanner glass ● Clean the exterior ● Clean the document fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Lift the scanner lid. (
  • HP Smart Tank Plus 570 | User Guide - Page 117
    pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. (the Power button), and
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    : If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. 112 Chapter 7 Solve a problem ENWW
  • HP Smart Tank Plus 570 | User Guide - Page 119
    also use the HP Smart app to check printer errors and get troubleshooting assistance. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot on page 12. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact
  • HP Smart Tank Plus 570 | User Guide - Page 120
    while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options
  • HP Smart Tank Plus 570 | User Guide - Page 121
    A Technical information The information contained herein is subject to change without notice. This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program ENWW 115
  • HP Smart Tank Plus 570 | User Guide - Page 122
    high electromagnetic fields, it is possible the output from the printer may be slightly distorted ● HP recommends using a USB cable less than or equal to Up to 30 Paper type and size ● For a complete list of supported media, see the printer software or the embedded web server (EWS). To open EWS, see
  • HP Smart Tank Plus 570 | User Guide - Page 123
    Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution ● For supported print resolutions, visit www.support.hp.com. Acoustic information ● If you have Internet access, you can access acoustic information from the
  • HP Smart Tank Plus 570 | User Guide - Page 124
    instructions ● Visual display workplaces statement for Germany ● Noise emission statement for Germany ● European Union Regulatory Notice ● Declaration of conformity ● Regulatory wireless correct the interference by one or more of the HP may void the user's authority to operate the
  • HP Smart Tank Plus 570 | User Guide - Page 125
    , including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany. Products with wireless functionality EMF ● This product meets
  • HP Smart Tank Plus 570 | User Guide - Page 126
    services. Declaration of conformity Declaration of conformity can be found at www.hp.eu/certificates. Regulatory wireless during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact
  • HP Smart Tank Plus 570 | User Guide - Page 127
    , Science et Développement Economique Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur. Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the
  • HP Smart Tank Plus 570 | User Guide - Page 128
    disassembly and repair. For more information, visit HP's Commitment to the Environment Web site at: www.hp.com/sustainableimpact. ● Eco-Tips ● European ● SEPA Ecolabel User Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan ● European Union Battery
  • HP Smart Tank Plus 570 | User Guide - Page 129
    wireless network ports are activated, please refer to section P15 'Additional Information' of the product IT ECO Declaration at www.hp. print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Power consumption HP printing and imaging
  • HP Smart Tank Plus 570 | User Guide - Page 130
    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP Smart Tank Plus 570 | User Guide - Page 131
    部件名称 有害物质 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ SJ/T 11364 GB/T 26572 X GB/T 26572 X RoHS 立法。 PBDE ENWW
  • HP Smart Tank Plus 570 | User Guide - Page 132
    of the restricted substance does not exceed the percentage of reference value of presence. 備考 3 Note 3: "-" indicates that the restricted substance corresponds to the exemption. www.support.hp.com 126 Appendix A Technical information ENWW
  • HP Smart Tank Plus 570 | User Guide - Page 133
    user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer
  • HP Smart Tank Plus 570 | User Guide - Page 134
    time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. 128 Appendix
  • HP Smart Tank Plus 570 | User Guide - Page 135
    California Perchlorate Material Notice Perchlorate material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/perchlorate This product's real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California.
  • HP Smart Tank Plus 570 | User Guide - Page 136
    supported 116 P paper clear jams 85 HP, order 10 skewed pages 92 troubleshoot feeding 91 paper-feed problems, troubleshoot 91 power troubleshoot 107 print specifications 117 troubleshoot 107 R recycle ink cartridges 123 regulatory notices 118 regulatory model identification number 118 wireless
  • HP Smart Tank Plus 570 | User Guide - Page 137
    V view network settings 74 W warranty 114 Webscan 50 Windows system requirements 116 ENWW Index 131
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User Guide
HP Smart Tank Plus
570 series