HP Spectre 13-v000 Maintenance and Service Guide

HP Spectre 13-v000 Manual

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  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 1
    HP Spectre Notebook PC * Model numbers 13-v000 through 13-v099 HP Spectre Pro13 G1 Notebook PC Maintenance and Service Guide
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 2
    from Microsoft. For more information about Microsoft's support, please see Microsoft's Support Lifecycle FAQ at https://support.microsoft.com/lifecycle The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    ...5 Top ...6 TouchPad ...6 Lights ...7 Button and speakers ...8 Keys ...9 Using the action keys ...10 Rear side ...11 Bottom ...12 Service tag ...13 3 Illustrated parts catalog ...14 Computer major components ...14 Rubber Kit ...16 Miscellaneous parts ...17 4 Removal and replacement procedures
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    (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 7 Using HP PC Hardware Diagnostics (UEFI) ...43 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43 8 Backing up, restoring, and recovering in Windows 10 45 Creating
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 7
    Audio Wireless Description HP Spectre Notebook PC (model numbers 13-v000 - 13-v099) HP Spectre Pro13 G1 Notebook PC 6th generation Intel® system memory (not customer upgradeable) Support for LPDDR3-1866 dual channel support Support for 8192-MB maximum system RAM Support for PCIe NVMe TLC M.2, 2280
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    , 4.95-Ah, li-ion battery Support for Trusted Platfom Module (TPM) 2.0 Optimize for Win 10 security features: Device Guard, NextGen Credentials, Virual Secure Mode (HP Spectre Pro13 G1 models) BitLocker (HP Spectre Pro13 G1 models) Preinstalled (HP Spectre Notebook PC models): Windows 10 Windows 10
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    Category Serviceability Description Windows 10 Professional 64 Windows 10 Home 64 High End Windows 10 Home 64 High Single Language Windows 10 Home 64 Chinese Market - CPPP Restore media (HP Spectre Pro13 G1 models): Windows 10 SSRU Windows 10 SSRD Certified (HP Spectre Pro13 G1 models): Microsoft
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 10
    2 External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 5
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    Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 6
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Button and speakers Component (1) Power button (2) Speakers (4) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key or one of the action keys. Opens the Start menu. NOTE
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    Using the action keys ● An action key performs an assigned function. ● The icon on each action key illustrates the function for that key. ● To use an action key, press and hold the key. Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 17
    additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    Bottom Component Vents (4) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 External component
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    provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Description Product name Serial number information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number
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    3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 14
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    -001 (7) Left fan (8) Right fan (9) WLAN board cable 855628-001 (10) WLAN board For use in HP Spectre Notebook PC models 855631-001 For use in HP Spectre Pro13 G1 Notebook PC models 827407-005 WLAN board bracket (included in Bracket Kit; not illustrated) 904845-001 Speaker Kit (11
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    Item (13) (14) Component 3-cell, 45-Wh, 3.83-Ah, Li-ion battery (includes cable) Bottom cover Rubber Kit Spare part number 844199-855 855626-001 Item (1) (2) Component Rubber Kit Top rubber strip Bottom rubber strip Spare part number 854832-001 16 Chapter 3 Illustrated parts catalog
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    use in South Korea (3 pin) Power cord, duckhead, for use in HP Spectre Pro13 G1 Notebook PC models For use in South Korea (3 pin) Screw Kit Bracket Kit (includes solid-state drive support bracket and WLAN board bracket) HP ZBook Thunderbolt 3 Dock Computer sleeve Spare part number 848293-850 860210
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    Component HP Business Backpack HP Business Slim Load Top Case Spare part number 718548-001 718549-001 18 Chapter 3 Illustrated parts catalog
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    -tipped tool ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind Apply pressure only at the points designated in the maintenance instructions. Tools required 19
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
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    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about the computer, including model
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 31
    3. Remove the five Phillips PM2.0×5.0 screws (2) that secure the bottom cover to the computer. 4. Use a case utility tool or similar plastic, flat-tipped tool to separate the left edge of the bottom cover from keyboard/top cover (1). 5. Separate the front edge (2) and the right edge (3) of the
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    battery to disengage the double-sided tape that secures the middle of the battery to the computer (3). 26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    6. Remove the battery (4). Reverse this procedure to install the battery. Component replacement procedures 27
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    Description Solid-state drive for use in HP Spectre Notebook PC models (PCIe, M.2, NVMe, TLC) 1-TB, PCIe 512-GB 256-GB Solid-state drive for use in HP Spectre Pro13 G1 Notebook PC models (PCIe, M.2, NVMe, TLC drive. 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    + BT 4.2 Combo Adaptor (non-vPro)(for use in HP Spectre Pro13 G1 Notebook PC models) WLAN board bracket (included in Bracket Kit) WLAN message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off
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    the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Speakers Description Right speaker Left speaker Spare part number 855633-001 855634-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
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    TouchPad board to the computer. 3. Remove the TouchPad board (3). Reverse this procedure to install the TouchPad board. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Fan Description Fans (includes left and right fans) Spare part number 855629-001 Before removing the fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
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    pull it out from under the edge of the computer (3). Reverse this procedure to install the fans. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    System board Description Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and the Windows 10 Professional operating system Equipped with an Intel Core i7-6500U 2.50-GHz processor, 8 GB of system RAM, and a nonWindows operating system Equipped with an Intel Core i5-6200U
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    cable (3) from the system board. 5. Remove the system board (4). Reverse this procedure to install the system board. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Heat sink Description Heat sink (includes replacement thermal material) Spare part number 854752-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 44
    Reverse this procedure to install the heat sink. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    Cable locations Description TouchPad cable WLAN board cable Use the following image to determine proper cable routing. (1): WLAN board cable (2): TouchPad cable Spare part number 855627-001 855628-001 Component replacement procedures 39
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    -BA1 855641-AD1 855641-071 855641-BG1 855641-AB1 855641-281 855641-141 855641-031 855641-001 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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    your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    . This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on
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    the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 44 Chapter 7 Using
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 51
    , and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
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    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 53
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
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    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 55
    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 49
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    powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. Metric U.S. Dimensions Width 32.5 cm 12.80 in Depth 22.9 cm 9.02 in Height 1.0 cm 0.39 in Weight 1.63 kg
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    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 58
    Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 59
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Spectre 13-v000 | Maintenance and Service Guide - Page 60
    1 H heat sink removal 37 spare part number 15, 37 HP PC Hardware Diagnostics (UEFI) using 43 HP Recovery Manager correcting boot problems 49 starting 48 HP Recovery media creating 45 recovery 48 HP Recovery partition recovery 48 removing 49 I internal microphones, identifying 5 J jacks
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    serviceability 3 storage 1 video 1 wireless 1 product name 1 R recover options 47 recovery discs 46, 48 HP Recovery Manager 47 media 48 starting 48 supported , spare part number 17 security, product description 2 service tag 13 serviceability, product description 3 solid-state drive removal 28 spare
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HP Spectre Notebook PC
* Model numbers 13-v000 through 13-v099
HP Spectre Pro13 G1 Notebook PC
Maintenance and Service Guide