HP Split 13-g100 HP Split 13 x2 PC Maintenance and Service Guide
HP Split 13-g100 Manual
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- HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 1
HP Split 13 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 5
Tablet ...5 Display components 5 Edge components ...7 Keyboard base ...9 Top ...9 Keys ...10 Lights ...11 TouchPad ...12 Left side ...13 Right side ...14 3 Illustrated parts catalog 15 Service tag ...15 Tablet major components ...16 Keyboard base major components 20 Cable Kit ...23 Mass storage - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 6
battery 70 TouchPad 72 Audio/USB board 73 Power connector board 74 Hard drive 76 Hinge assembly 78 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 80 Starting Setup Utility (BIOS) ...80 Updating the BIOS ...80 Determining the BIOS version 80 Downloading a BIOS update 81 vi - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 7
Using HP PC Hardware Diagnostics (UEFI 82 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 82 6 Specifications ...83 7 Backing up, restoring, and recovering 85 Creating recovery media and backups 86 Creating HP Recovery media 87 Restore and recovery ...88 Using Windows Refresh for - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 8
viii - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 9
HP Split 13 x2 PC Intel® Core® i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) Integrated system on chip (SoC) platform controller hub (PCH) Internal graphics: Intel high-definition graphics Support - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 10
wide area network (WWAN) options by way of wireless module Two WLAN antennas built into tablet Support for the following WWAN formats: ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module Accelerometer Ambient light sensor (ALS) Digital compass Gyroscope Near field - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 11
with image sensor Clickpad requirements: ● MultiTouch gestures enabled ● Taps enabled as default Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) Support for a 3-cell, 32-Wh, 2.96-Ah, Li-ion battery for use only - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 12
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 13
Tablet Display components Item (1) (2) (3) (4) Component WLAN antennas (2)* Internal microphones (2) Webcamera light HP TrueVision HD Webcamera (5) Ambient light sensor (6) Speakers (2) Description Send and receive wireless signals to communicate with WLANs. Record sound. On: The webcamera is - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 14
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 15
Edge components Item (1) Component Power button Description ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 16
safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 17
Keyboard base Top Item (1) (2) (3) Component Alignment posts Release latch Docking connector Description Align and attach the tablet to the keyboard base. Releases the tablet. To release the tablet, slide the release latch to the left. Connects the tablet to the keyboard base. Keyboard base 9 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 18
Keys Item (1) (2) Component esc key fn key (3) Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key (select models only). Executes frequently used system functions when pressed in combination with the b key or the esc key (select - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 19
Lights Item (1) (2) (3) Component Caps lock light Mute light Wireless light Description ● White: Caps lock is on. ● Off: Caps lock is off. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 20
TouchPad Item (1) (2) (3) Component TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 12 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 21
Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the press in on the card and quickly release it until it pops out. Keyboard base 13 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 22
Right side Item (1) (2) Component USB 3.0 port HDMI port (3) Power connector (4) AC adapter light Description Connects optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional video or audio device, such as a high-definition television - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 23
improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the tablet serial - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 24
only on tablet models with model numbers f000 through f099 765844-001 13.3-inch, AG, FHD, WLED TouchScreen, display assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 737696-001 13.3-inch, AG, HD, WLED TouchScreen, display assembly for use only on - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 25
-GB mSSD for use only on tablet models with model numbers g200 through g299 and g100 through g199 737217-001 WWAN module: HP hs3110 HSPA+ Mobile Broadband Module for use on all tablet models 723895-006 HP lt4112 LTE/HPSA+ Mobile Broadband Module for use only on tablet models with model numbers - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 26
subsystem with UMA memory, and the Linux operating system 765845-001 For use only on tablet models with model numbers g200 through g299 and g100 through g199: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) and the Windows 8.1 Professional operating - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 27
Item (13) (14) (15) (16) (17) (18) (19) Component Spare part number NFC module (includes double-sided adhesive) 736886-001 NOTE: The NFC module does not include - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 28
Latin America 765846-161 For use in the United States 765846-001 For use only on tablet models with model numbers g200 through g299 and g100 through g199: For use in Belgium 737219-A41 For use in Brazil 737219-201 For use in Canada 737219-DB1 For use in Denmark, Finland - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 29
only on tablet models with model numbers f000 through f099 765843-001 For use only on tablet models with model numbers g200 through g299 and g100 through g199 736885-001 Audio/USB board (includes audio jack, memory card reader, and USB port) 736894-001 NOTE: The audio/USB board does not - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 30
Item (7) (8) Component 3-cell, 33-Wh, 3.05-Ah, Li-ion battery for use only in the keyboard base (includes cable) Bottom cover (includes rubber feet) Spare part number 723997-006 736882-001 22 Chapter 3 Illustrated parts catalog - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 31
Cable Kit Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) Component Cable Kit, includes: Proximity board cable Webcamera/microphone module cable Power button board cable Volume button board cable TouchScreen board cable NFC module cable - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 32
): 128-GB mSSD for use on all tablet models 64-GB mSSD for use only on tablet models with model numbers g200 through g299 and g100 through g199 Spare part number 737957-005 731424-001 737218-001 737217-001 24 Chapter 3 Illustrated parts catalog - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 33
AC adapter (non-PFC, EM, 4.5-mm) USB external DVD±RW Drive HP HDMI-to-VGA adapter HP RJ45-to-USB adapter Power cord (3-pin, black, 1.83-m): For use only on tablet models with model numbers g200 through g299 and g100 through g199 For use in Denmark For use in Europe For use in - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 34
, black, 1.83-m) Power cord for use only on tablet models with model numbers g200 through g299 and g100 through g199 in India (3-pin, black, 1.83-m) HP RJ45-to-USB adapter HP HDMI-to-VGA adapter 65-W HP Smart AC adapter for use on all tablet models (non-PFC, S-3P, 4.5-mm) Intel Dual Band Wireless - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 35
hard drive bracket, hard drive connector cable, and screws) Hinge assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 (includes 2 cables and 2 rubber feet) NFC module (includes double-sided adhesive) NOTE: The NFC module does not include the NFC module - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 36
for use only on tablet models with model numbers g200 through g299 and g100 through g199 128-GB micro-solid-state drive for use on all tablet for use only on tablet models with model numbers g200 through g299 and g100 through g199 in the United States (includes keyboard cable and TouchPad) Keyboard - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 37
TouchPad) Keyboard/top cover for use only on tablet models with model numbers g200 through g299 and g100 through g199 in Denmark, Finland, and Norway (includes keyboard cable and TouchPad) 13.3-inch, AG, FHD, WLED TouchScreen, display assembly for use only on tablet models with model numbers g200 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 38
601 740011-006 740187-001 741727-001 746490-001 Description 13.3-inch, AG, HD, WLED TouchScreen, display assembly for use only on tablet models with model numbers g200 through g299 and g100 through g199 (includes replacement thermal material) HP lt4112 LTE/HPSA+ Mobile Broadband Module for use - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 39
. USB external DVD±RW Drive Hinge assembly for use only on tablet models with model numbers f000 through f099 (includes 2 cables and 2 rubber feet) 13.3-inch, AG, HD, WLED TouchScreen, display assembly for use only on tablet models with model numbers f000 through f099 (includes 2 cables and 2 rubber - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 40
Spare part number 765846-201 765846-DB1 768185-001 768185-501 768185-601 Description Keyboard/top cover for use only on tablet models with model numbers f000 through f099 in Brazil (includes keyboard cable and TouchPad) Keyboard/top cover for use only on tablet models with model numbers f000 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 41
procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 33 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 42
Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the tablet. Cables must - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 43
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 44
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 46
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 47
2. Remove the display assembly screw cover trim piece. The display assembly screw cover trim piece is included with all tablet spare part components. 3. Remove the four Phillips PM2.0×4.0 screws that secure the back cover to the display assembly. CAUTION: Before positioning the tablet with the - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 48
38). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 49
4. Remove the tablet battery (5). Reverse this procedure to install the tablet battery. Proximity sensor module Description Proximity sensor module NOTE: The proximity sensor module does not include the proximity sensor module cable. The proximity sensor module cable is included in the Cable Kit, - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 50
Remove the proximity sensor module: 1. Disconnect the proximity sensor module cable (1) from the system board. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the proximity sensor module to the display assembly. 3. Remove the proximity sensor module (3) and cable. Reverse this procedure to - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 51
4. Remove the back cover (see Back cover on page 38). 5. Remove the tablet battery (see Tablet battery on page 40). Remove the webcamera/microphone module: 1. Detach the grounding tape (1) that secures the webcamera/microphone module to the display assembly. 2. Disconnect the webcamera/microphone - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 52
128-GB mSSD for use on all tablet models 64-GB mSSD for use only on tablet models with model numbers g200 through g299 and g100 through g199 Spare part number 737218-001 737217-001 Before removing the solid-state drive, follow these steps: 1. Turn off the tablet. If you are - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 53
Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number For use on all tablet models: Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter 710661-006 Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384- - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 54
3. Remove the WLAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 55
HSPA+ Mobile Broadband Module for use on all tablet models HP lt4112 LTE/HPSA+ Mobile Broadband Module for use only on tablet models with model numbers g200 through g299 and g100 through g199 Spare part number 723895-006 740011-006 Before removing the WWAN module, follow these steps: 1. Turn - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 56
3. Remove the WWAN module (3) by pulling the drive away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 57
Power button board Description Power button board NOTE: The power button board does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Spare part - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 58
RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 740187-601 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 59
Volume button board Description Volume button board (includes cable) NOTE: The volume button board does not include the volume button board cable. The volume button board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 60
3. Remove the volume button board (3). Reverse this procedure to install the volume button board. TouchScreen board Description Spare part number TouchScreen board (includes double-sided adhesive) 736892-001 NOTE: The TouchScreen board does not include the TouchScreen board cable. The - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 61
Remove the TouchScreen board: 1. Release the two TouchScreen board ZIF connectors (1) and (2) to which the display panel TouchScreen cables are attached, and then disconnect the display panel TouchScreen cables from the TouchScreen board. 2. Release the system board ZIF connector (3) to which the - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 62
Remove the NFC module: 1. Release the audio/power connector board ZIF connector (1) to which the NFC module cable is attached, and then disconnect the NFC module cable from the audio/power connector board. 2. Release the NFC module ZIF connector (2) to which the NFC antenna cable is attached, and - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 63
Audio/power connector board Description Audio/power connector board NOTE: The audio/power connector board does not include the audio/power connector board cable. The audio/power connector board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 64
5. Remove the audio/power connector board (5). 6. Remove the audio/power connector board and cable. Reverse this procedure to install the audio/power connector board. Vibrator module Description Vibrator module (includes cable) Spare part number 736901-001 Before removing the vibrator module, - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 65
2. Release the vibrator module (2) from the clip molded into the display assembly. 3. Remove the vibrator module and cable. Reverse this procedure to install the vibrator module. Docking connecter board Description Spare part number Docking connecting board 736888-001 NOTE: The docking - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 66
Remove the docking connector board: 1. Disconnect the vibrator module cable (1) from the docking connector board. 2. Release the system board ZIF connector (2) to which the longer docking connector board cable is attached, and then disconnect the longer docking connector board cable from the system - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 67
Display panel cable NOTE: The display panel cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 68
Card reader board NOTE: The card reader board does not include the card reader board cable. The card reader board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit spare part information. Description For use only on tablet models with WWAN - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 69
3. Remove the card reader board (3) by sliding it forward, making sure to carefully route the card reader board cable through the opening (4) in the display assembly. Reverse this procedure to install the card reader board. Speakers Description Speaker Kit (includes left and right speakers and - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 70
c. Docking connector board (see Docking connecter board on page 57) d. Card reader board (see Card reader board on page 60) Remove the speakers: 1. Release the speaker cables (1) from the retention clips and routing channels built into the display assembly. 2. Remove the two Phillips PM2.0×3.0 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 71
d. WWAN module (see WWAN module on page 47) e. Volume button board (see Volume button board on page 51) Remove the wireless antenna cables and transceivers: 1. Disconnect the WLAN antenna cables (1) from the WLAN module. 2. Release the wireless antenna cables from the retention clips (2) and routing - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 72
, a graphics subsystem with UMA memory, and the Linux operating system For use only on tablet models with model numbers g200 through g299 and g100 through g199: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 4.5 W) and the Windows 8.1 Professional operating - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 73
Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the tablet. - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 74
Remove the system board: 1. Disconnect the following cables from the system board: (1) TouchScreen board cable (2) Proximity sensor module cable (3) Power button board cable (4) Docking connector board cable (5) Audio/power connector board cable (6) Webcamera/microphone module cable (7) Docking - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 75
3. Remove the system board (2). Reverse this procedure to install the system board. Removal and replacement procedures 67 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 76
Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapter provides removal and replacement procedures for - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 77
3. Remove the two Phillips PM2.0×4.0 screws (3) that secure the bottom cover to the keyboard/ top cover. 4. Lift the rear edge of the bottom cover until the left and right sides detach from the keyboard/ top cover. 5. Remove the bottom cover. Reverse this procedure to install the bottom cover. - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 78
WARNING! To reduce potential safety issues, use only the battery provided with the keyboard base, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 79
4. Remove the keyboard base battery (4). Reverse this procedure to install the keyboard base battery. Removal and replacement procedures 71 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 80
TouchPad Description TouchPad (includes cable) Spare part number 736880-001 Before removing the TouchPad, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 81
Audio/USB board Description Audio/USB board (includes audio jack, memory card reader, and USB port) NOTE: The audio/USB board does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 736883-001. See Cable Kit on page 23 for more Cable Kit - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 82
6. Disconnect the hinge assembly cable (1) from the audio/USB board. 7. Remove the audio/USB board (2) and cable. Reverse this procedure to install the audio/USB board. Power connector board NOTE: The power connector board does not include the power connector board cable. The power connector board - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 83
Remove the power connector board: 1. Release the power connector board ZIF connector (1) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the power connector board. 2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the power connector - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 84
Hard drive Description Spare part number 500-GB, 5400-rpm, SATA, 5.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) 737957-005 NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 85
3. Remove the hard drive (3). 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM2.75×4.0 screws (2) that secure the hard drive bracket to the hard drive. Removal and - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 86
For use only on tablet models with model numbers f000 through f099 For use only on tablet models with model numbers g200 through g299 and g100 through g199 Spare part number 765843-001 736885-001 Before removing the hinge assembly, follow these steps: 1. Turn off the tablet and keyboard base. If - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 87
Remove the hinge assembly: 1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinge assembly to the keyboard/ top cover. 2. Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. Removal and replacement procedures 79 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 88
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 89
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 90
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 91
2.07 kg 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65 W 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% U.S. 13.39 in 8.50 in 0.44 in 2.36 lb 13.39 in 8.54 in 0.35 in 2.21 lb 13.39 in 9.06 in 0.78 in 4.56 lb 41°F to 95°F -4°F to 140°F 83 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 92
Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 84 Chapter 6 Specifications - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 93
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 94
, or system diagnostics). You can also manually create a system restore point at any , see Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 95
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 96
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 97
the HP Recovery Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 98
3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 99
as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 100
drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 101
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 102
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 103
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 104
removal 60 spare part numbers 19, 27, 31, 60 chipset, product description 1 components display 5 edge 7 keys 9, 10 left side 13 lights 11 right side 14 TouchPad 12 connectors, service considerations 34 D display assembly, spare part numbers 16, 29, 30, 31, 38 display components 5 display panel cable - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 105
3 optical drive product description 1 spare part number 25, 31 P packaging guidelines 36 plastic parts, service considerations 33 Plastics Kit, spare part number 25, 28 ports docking 8 HDMI 14 USB 13, 14 ports, product description 3 power button 7 power button board removal 49 spare part number 17 - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 106
removal 45 spare part numbers 17, 26, 45 workstation guidelines 36 WWAN module removal 47 spare part numbers 17, 26, 30, 47 U USB port 13, 14 V vibrator module removal 56 spare part number 19, 28, 56 video, product description 2 volume button 8 volume button board removal 51 spare part number - HP Split 13-g100 | HP Split 13 x2 PC Maintenance and Service Guide - Page 107
HP Split 13 x2 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.