HP StoreVirtual 4000 HP LeftHand / P4000 Support Resource Guide
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- HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 1
HP LeftHand/P4000 Support Resource Guide NOTE: The information below will be kept up to date at the following link: www.hp.com/go/P4000Support Table of Contents Advice from the HP LeftHand/P4000 Support Experts 3 Always check firmware, BIOS, and driver versions 3 Install HP Insight Remote Support - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 2
Product Training, and Registration Assistance 23 Software/Hardware Compatibility and End-of-Service Life Policy 23 www.hp.com/go/P4000Compatibility 23 Licensing...23 Licensing Help ...23 Webware User Guide ...23 Submitting, managing and viewing Support cases 24 Purchasing/Presales ...24 Addendum - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 3
a compatible version of SAN/iQ. For general Insight Remote Support information: http://hp.com/go/insightremotesupport Related Customer Notice: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02776234/c02776234.pdf IRS Standard Migration Guide: http://bizsupport1.austin.hp.com/bc/docs - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 4
&hpappid=SP4TS If you are a previous ITRC user, see the "ITRC Users" section along the right side of the Support Center home page, for assistance with migrating your ITRC profile data to Support Center. PROBLEMS WITH SUPPORT CENTER? Once logged in, Select the "Contact HP" link at the top-left of the - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 5
/Evaluations/Proof of Concepts For support on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative, Pre-Sales Representative or the Partner that you purchased from or are working with. The Sales Associate will provide the necessary support, and will contact other - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 6
&hpappid=SP4TS If you are a previous ITRC user, see the "ITRC Users" section along the right side of the Support Center home page, for assistance with migrating your ITRC profile data to Support Center. PROBLEMS WITH SUPPORT CENTER? Once logged in, Select the "Contact HP" link at the top-left of the - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 7
and HPUX) SNMP MIBS for SAN/iQ Virtual Storage Appliance (VSA) (For Hyper-V, ESX OVF), Zero-to-VSA Installer, and Install and Config Guide SRA for VMware SRM, Readme and User Guide HP P4000 SAN User Guide HP P4000 Remote Copy User Guide P4x00 Storage System Quick Restore DVDs and System - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 8
renewing, updating or other questions regarding your Support Contract/Service Agreement ID (SAID) Care Pack Assistance: Contact your HP Authorized reseller; they will work with the HP Distributor to address your contract needs. Or visit: http://www.esca.hp.com/ Alternatively, if you would like - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 9
Authorized reseller please phone 1-800-3861115 and select option 1 to locate your contract administrator. Bundle Serial Numbers vs. Individual Unit Serial Numbers Many HP LeftHand/P4000 Storage Modules are purchased as part of a "bundle" or "SAN" package. In those cases, each node will have a label - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 10
below) to open an installation case. Self-Installations HP does not support self-installations over the phone. If you would like to purchase installation services, please contact your HP sales representative or HP Authorized Reseller for pricing. Demo, Evaluation and Proof of Concept Installations - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 11
hp.com/education/sections/storage.html The typical course for LeftHand/P4000 customers is the HK364s P4000 Configuration and Administration course. More info can be found at: http://www.hp www.hp.com/education/news/contact-phone.html When purchasing product, you may add an HP Education Services Care - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 12
Hardware/Software Compatibility For a complete list of hardware and software compatibility, visit: www.hp.com/go/P4000Compatibility 12 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 13
For Product Licensing Visit the following site, enter the HP Sales Order Number, and follow instructions to complete the registration process. You will need the MAC address of the affected storage system(s): www.webware.hp.com Locating Entitlement Certificates You should have received a blue - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 14
hp.com Please include the HP sales order number, Service Agreement ID (SAID), serial number and a brief description of the problem. ASIA PACIFIC AND JAPAN Phone: (outside Japan) (+81-3-3227-5672) - English Support be emailed to the address(es) you specified in the profile and in the CC: field. 14 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 15
End-of-Service-Life Policy Information can be found towards the end of the document at: www.hp.com/go/P4000Compatibility 15 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 16
in the 'ITRC Users' section along the right side of the Support Center home page. PROBLEMS WITH SUPPORT CENTER? Once logged in, Select the "Contact HP" link at the top-left of the page. Bundle Serial Numbers vs. Individual Unit Serial Numbers Many HP LeftHand/P4000 Storage Modules are purchased as - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 17
NOTE: Customers with a Mission Critical support agreement should use the alternate Support number provided with the contract. Bundle Serial Numbers vs. Individual Unit Serial Numbers Many HP LeftHand/P4000 Storage Modules are purchased as part of a "bundle" or "SAN" package. In those cases, each - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 18
Greenland Guernsey Hungary Iceland Iraq Ireland Israel Italy Jersey Jordan Kazakhstan Kenya Kosovo Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Madagascar Mauritius Moldova Monaco Montenegro Morocco Netherlands Nigeria Norway Oman Poland Portugal Quatar Reunion Romania Russia - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 19
495 797 3525 02 4527 9050 +212 22 24 87 70 +234 1 2714777/ +420 261 307737 +971 4 390 4785 ASIA PACIFIC AND JAPAN Contact Support Phone Primary Number Numbers Australia 13 11 47 China 8008106966 (CarePack customers need pin code *) 8008103888 (Base warranty Customer) Hong Kong 35597333 or 29048338 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 20
(Allows you to keep defective hard drives with sensitive data, rather than returning them) Training Services Installation Services Professional Services Etc. To contact HP directly on these topics: AMERICAS 800-BUY-MYHP ALL OTHER REGIONS Find the appropriate number for your country - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 21
Other HP LeftHand/P4000 Web Pages For general HP LeftHand/P4000 information and links to other useful information www.hp.com/go/P4000 21 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 22
: http://www.hp.com/storage/spock Insight Remote Support General Info: http://hp.com/go/insightremotesupport Customer Notice: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c02511754 IRS Standard Migration Guide: http://bizsupport1.austin.hp.com/bc/docs/support - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 23
Software/Hardware Compatibility and End-of-Service Life Policy www.hp.com/go/P4000Compatibility Licensing http://webware.hp.com Licensing Help AMERICAS: [email protected] EUROPE: [email protected] ASIA: [email protected] Webware User Guide https://webware.hp.com - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 24
Submitting, managing and viewing Support cases https://h20566.www2.hp.com/portal/site/hpsc/public/ Purchasing/Presales http://welcome.hp.com/country/us/en/wwcontact_us.html AMERICAS: Dial 800-BUY-MYHP 24 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 25
VSA: MPIO: DSM: HP naming convention for the LeftHand iSCSI SAN product family Insight Remote Support Internet SCSI, or Internet Small Computer Systems Interface Storage Area Network Name of the software comprising the OS and management of P4000 SANs Service Agreement ID Website for Single Point of - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 26
For More Information To read more about HP LeftHand/P4000 products, go to www.hp.com/go/P4000 - HP StoreVirtual 4000 | HP LeftHand / P4000 Support Resource Guide - Page 27
Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional
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HP LeftHand/P4000 Support Resource Guide
NOTE:
The information below will be kept up to date at the following link:
www.hp.com/go/P4000Support
Table of Contents
Advice from the HP LeftHand/P4000 Support Experts
.......................................................................
3
Always check firmware, BIOS, and driver versions
.......................................................................
3
Install HP Insight Remote Support
................................................................................................
3
Sign up to receive Product Alerts and Advisories
...........................................................................
3
Support for Demos/Evaluations/Proof of Concepts
...........................................................................
5
Finding Manuals and other Technical Information
.............................................................................
6
HP LeftHand/P4000 Documentation Downloads
...........................................................................
6
Searching the Knowledge Base
..................................................................................................
6
Additional P4000 Technical Documents
.......................................................................................
6
View the HP LeftHand/P4000 Forum
...........................................................................................
6
Sign up for Support Community Forums
.......................................................................................
6
Finding Software and Patches
........................................................................................................
7
Download the latest SAN/iQ Full Release Version
........................................................................
7
Miscellaneous Free Software Components and User Documentation
................................................
7
Previous SAN/iQ Versions, Software Components and User Documentation
....................................
7
www.hp.com/go/P4000Downloads
...........................................................................................
7
Specific Patches for HP LeftHand/P4000 Products
........................................................................
7
Contracts and Support/Services Offerings
.......................................................................................
8
For Information on Support Offerings
..........................................................................................
8
For Warranty information
..........................................................................................................
8
Support Contract/Service Agreement ID (SAID) Care Pack Assistance
.............................................
8
Viewing Current Support Contracts
.............................................................................................
8
Bundle Serial Numbers vs. Individual Unit Serial Numbers
.............................................................
9
Installation
.................................................................................................................................
10
General Installation Services Information
....................................................................................
10
Purchase Installation Services
...................................................................................................
10
Schedule Installation
................................................................................................................
10
Installation Escalations
.............................................................................................................
10
Self-Installations
......................................................................................................................
10
Demo, Evaluation and Proof of Concept Installations
...................................................................
10
Product Training
.........................................................................................................................
11
Available Related Trainings
......................................................................................................
11
Purchased Training
..................................................................................................................
11
Training seats that came with the product purchase
.....................................................................
11
Help Registering for Training
....................................................................................................
11
Hardware/Software Compatibility
................................................................................................
12
Licensing
...................................................................................................................................
13
For Product Licensing
...............................................................................................................
13
Locating Entitlement Certificates
................................................................................................
13
For replacement Entitlement Certificates
.....................................................................................
13
Locating Your HP Sales Order Number
......................................................................................
13
Webware Help
.......................................................................................................................
13
Licensing Issues
.......................................................................................................................
13
Webware License Owner
........................................................................................................
14
Deploying the License
..............................................................................................................
14