HP Stream 11-ak1000 User Guide

HP Stream 11-ak1000 Manual

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  • HP Stream 11-ak1000 | User Guide - Page 1
    User Guide
  • HP Stream 11-ak1000 | User Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    ...7 Lights ...8 Button and speakers ...9 Special keys ...10 Action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 16 Using GPS (select products only)
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    Using the Power icon and Power Options ...29 Running on battery power ...29 Using HP Fast Charge (select products only 29 Displaying battery charge ...30 Finding battery information in HP Support Assistant (select products only 30 Conserving battery power ...30 Identifying low battery levels ...30
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    firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network 42 10 Using HP PC Hardware Diagnostics ...43 Using HP PC Hardware Diagnostics Windows (select products only 43 Downloading HP PC Hardware Diagnostics
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    Diagnostics UEFI 46 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 46 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...46 Customizing Remote HP PC Hardware Diagnostics UEFI settings 46 11 Backing up, restoring, and recovering ...48 Backing
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    ...56 Europe ...57 United Kingdom ...57 Australia ...57 Worldwide ...57 Useful accessibility resources and links ...58 Organizations ...58 Educational institutions ...58 Other disability resources ...58 HP links ...58 Contacting support ...59 Index ...60 xi
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    xii
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    things to do with your computer, and where to find additional HP resources. Important information about Microsoft Windows Your product includes one of not support the following: ● HP Support Assistant ● HP PC Diagnostics Windows ● HP Recovery Manager and the HP Recovery partition This guide notes
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    features HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
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    Right side Component (1) HDMI port (2) USB SuperSpeed port (3) MicroSD memory card reader (4) USB Type-C port (5) AC adapter and battery light (6) Power connector Description Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio
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    a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. ● On
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    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 6 Chapter 2 Getting to know your computer
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    Keyboard area TouchPad Component (1) TouchPad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 22. Textured area that
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. 8 Chapter 2 Getting to know your computer
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    Button and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
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    Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again
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    , a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Keyboard area 11
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) HP
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    Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the
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    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
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    Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's network, your device from the list, and then follow the on-screen instructions. 16 Chapter 3 Connecting to a network
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    NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
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    listen to music, stream audio content (including Support, and then select HP Documentation. You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions
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    Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to
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    screen image between four display states: ● PC screen only: View the screen image on the audio HDMI is the only video interface that supports high-definition video and audio. After you Default, and then select OK. To return the audio stream to the computer speakers: 1. Right-click the Speakers
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    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only
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    5 Navigating the screen You can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the TouchPad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Three-finger tap (TouchPad and Precision TouchPad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the TouchPad zone to perform the gesture. To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select
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    Three-finger swipe (TouchPad and Precision TouchPad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Using the Power icon and Power
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    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
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    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external
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    run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Updating using Windows 10 S To update programs
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    ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product
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    - Back up your information to an external drive. - Remove all discs and all external media cards, such as memory cards. - Turn off and then disconnect all external devices. - Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. If your product includes HP Support Assistant, use this process to find additional information about Windows passwords, such
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    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
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    a password, select Add. 3. Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set up a PIN. NOTE: The PIN more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select
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    select Advanced options, and then follow the on-screen instructions. Using HP Device as a Service (select products only) HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    -screen instructions. Using HP PC Hardware HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 47
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    products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. 48 Chapter 11 Backing up, restoring, and recovering
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP Stream 11-ak1000 | User Guide - Page 62
    DC power source that is supplied and approved by HP for use with this computer. The computer can operate A - 135 W 19.5 V dc @ 7.70 A - 150 W 19.5 V dc @ 10.3 A - 200 W 19.5 V dc @ 11.8 A - 230 W 19.5 V dc @ 16.92 A - 330 W NOTE: This product is designed for IT power systems in Norway with phase-to
  • HP Stream 11-ak1000 | User Guide - Page 63
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
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    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP Stream 11-ak1000 | User Guide - Page 65
    . Our commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports our company's seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their
  • HP Stream 11-ak1000 | User Guide - Page 66
    on Your HP Tablet (Android 4.1/Jelly Bean) ● HP SlateBook PCs-Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean) ● HP Chromebook PCs-Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) ● HP Shopping-peripherals for HP products If you need additional support with
  • HP Stream 11-ak1000 | User Guide - Page 67
    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
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    FCC and documented as 47 CFR Part 14 and Part 79. ● FCC Guide on the CVAA Other U.S. legislation and initiatives ● Americans with Disabilities Act ( organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has
  • HP Stream 11-ak1000 | User Guide - Page 69
    teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain." ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further
  • HP Stream 11-ak1000 | User Guide - Page 70
    Program ● Business & Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable ● U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety guide HP public sector sales 58 Chapter 14 Accessibility
  • HP Stream 11-ak1000 | User Guide - Page 71
    through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time
  • HP Stream 11-ak1000 | User Guide - Page 72
    11 identifying 10, 11 keyboard backlight 11 mute 12 next track 11 pause 11 play 11 privacy screen 11 screen brightness 11 speaker volume 11 stop 11 switch screen image 11 using 11 customer support, HP 3D DriveGuard 33 HP Assistive Policy 53 HP Device as a Service (HP DaaS) 40 HP Fast Charge 29 HP
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    number 16 MEID number 16 HP PC Hardware Diagnostics UEFI downloading 45 starting 45 using 44 HP PC Hardware Diagnostics Windows downloading 43 installing 44 using 43 HP Recovery Manager correcting boot problems 49 HP Recovery media recovery 49 HP resources 2 HP Touchpoint Manager 40 I IMEI number
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    security cable, installing 40 serial number, computer 12 service labels, locating 12 Setup Utility (BIOS) passwords V video HDMI port 19 USB Type-C 21 wireless displays 21 video, using 19 volume adjusting 11 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 18 using
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User Guide