HP Superdome SX2000 BCS Global Limited Warranty and Technical Support, Fourth
HP Superdome SX2000 Manual
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- HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4 - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 2
© Copyright 2009-2010 Hewlett-Packard Development Company, L.P. - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 3
BCS Global Limited Warranty and Technical Support 5 Hardware limited warranty...5 General terms...5 Exclusions...6 Exclusive remedy...7 Limitation of liability...7 Options limited warranty...7 Customer responsibilities...8 Types of hardware warranty service...9 Customer self repair ...9 Parts only - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 4
List of Tables 1-1 BCS Servers - Hardware Product Warranty Offering 11 4 List of Tables - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 5
from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as "HP") with this Limited Warranty. The term "HP Hardware Product" is limited to the hardware components and required firmware. The - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 6
compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model. 6 BCS Global Limited Warranty and Technical Support - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 7
ANY PRIOR AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 8
the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 9
for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 10
, and systems determined necessary by HP to provide timely support • Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible • Maintain an environment consistent with product specifications and supported configurations Service upgrades HP has a range - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 11
Servers - Hardware Product Warranty Offering1 Product Warranty Period BL60p, BL860c, BL870c 3 years ProLiant 3 years Carrier-Grade c-Class 400 and 600 series server .hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 12
monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Same business www.hp.com/go/ 4-hour response csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks 12 BCS Global Limited Warranty and Technical Support - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 13
Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product rx1600, rx1620, rx2600, rx2620 rx2660, rx3600, rx6600 some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 14
with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels, to extend and expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 15
HP support provider, and be sure to have the following information available before you call: - Product serial number, model name, and model number - Applicable error messages - Add-on options - Operating system - Third-party hardware or software - Detailed questions © 2009-2010 Hewlett-Packard
BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4