HP TouchSmart IQ790a HP TouchSmart Desktop PCs - Troubleshooting and Maintenan
HP TouchSmart IQ790a Manual
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- HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 1
Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 2
HP. This document contains proprietary information that is protected by copyright. No part Windows are U.S. registered trademarks of Microsoft Corporation. The Windows logo is a trademark or registered trademark of Microsoft Corporation in the United States and/or other countries/regions. HP supports - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 3
5 Troubleshooting Computer Problems 7 Audio ...8 CD and DVD Drives 9 Video...11 Display (Monitor 11 Hard Disk Drive...12 Hardware Installation 12 Internet Access ...14 Keyboard and Mouse 16 Power ...17 Performance ...18 Miscellaneous ...20 Repairing Software Problems 21 Software Repair - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 4
25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 26 Running System Recovery from the Hard Disk Drive 26 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 27 iv Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 5
data on your hard disk drive with the data copied to the disc to ensure it is an exact copy. Depending on your disc burning software, you may need to manually enable this feature. Creating System Recovery Discs This is a one-time step that you should perform while your computer is working properly - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 6
frees up space on your hard disk drive by removing temporary and unused files (including Temporary Internet Files and files in the Recycle Bin). You can run Disk Cleanup manually, or you can set it up to run automatically. Running Disk Cleanup manually 1 Click the Windows Start Button, All Programs - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 7
program groups the fragmented files together on your hard disk drive to improve computer performance. This does not affect the location of files and folders on your computer. NOTE: The Disk Defragmenter program may take a long time to complete. You can run it unattended overnight. 1 Save - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 8
is as advertised. Windows Vista reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time. The first partition contains the System Recovery information. 4 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 9
Cleanup Program" on page 2.) Run Disk Defragmenter. (See "Running the Disk Defragmenter Program" on page 3.) Check for disk errors. (See "Checking for Hard Disk Drive Errors" on page 4.) Review the Start menu Set to open only needed applications: 1 Click the Windows Start Button, All Programs, then - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 10
icons and applications. (See "Removing Unused Programs" on page 1.) Maintain overall condition Check cleanliness. Make sure ventilation is unobstructed. Secure all connections and cabling. Create a Restore Point (See "Microsoft System Restore" on page 23.) 6 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 11
what you should do to try to solve the problem. The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Miscellaneous For additional information about monitor - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 12
to the Internet to download the codec file. If the correct codec is not available, check to see if there is an update available for Windows Media Player. For more information, open Windows Media Player Help, and then search the online Help for codec. 8 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 13
the computer and use a straightened paper clip to press the manual release hole. For information about removing the DVD drive, refer to the "Removing a Memory Module" section in the "Upgrading the HP TouchSmart PC" chapter in the User Guide. Manual release hole Troubleshooting Computer Problems 9 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 14
by removing one or more tracks from the list before recording the files to disc. Close all software programs and windows before recording. Make sure you have enough space available on your hard disk drive to store a temporary copy of the content. Click the Windows Start Button, then Computer. View - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 15
On/Off button on the keyboard. Press the On button to turn on the computer. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed. Troubleshooting Computer Problems 11 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 16
On button to restart. Hard disk drive error message Press the HP Help button on the keyboard to open the Help and Support displays. Center, or refer to the Limited Warranty and Support Guide to contact Support. Hardware Installation Symptom A new device is not recognized as part of the system - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 17
recognized as part of the system. (continued) A new device does not work. A device does not work after installing a new device. Possible solution Restart the computer, and follow the instructions for accepting the changes. Deselect the automatic settings in the operating system for the card, and - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 18
AOL: 1 Click the Windows Start Button, and then click Control Panel. 2 Click Uninstall a program. 3 Select America Online, click Uninstall, and then follow the onscreen instructions. NOTE: Removing the AOL program will not cancel your account with AOL. 14 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 19
antispyware/adware program included on your computer (select models only) or any number of available software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your computer. Troubleshooting Computer Problems 15 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 20
computer. 3 Reconnect the power cord to the computer, then plug into the electrical outlet. 4 Turn on the computer. Refer to the Limited Warranty and Support Guide to contact Support. Ensure the keyboard is within the range of the receiver. Replace the batteries in the wireless saving changes in - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 21
section on page 11. Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support. Test the outlet by connecting a different electrical device to the outlet. Troubleshooting Computer Problems 17 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 22
(RAM) may have been installed. Reinstall the old memory to return your computer to its original state. Refer to the User Guide for instructions. Reseat the hard disk drive's data and power cables. See the Upgrading and Servicing Guide for instructions. When drive activity stops, remove the disk and - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 23
opens. 3 Select the program you wish to remove and click Uninstall. Follow the onscreen instructions. Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Start Button, and then click Computer. 3 Right-click the hard disk drive that you want to check, and then - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 24
button, and then click Shut Down. 6 Disconnect the power cord from the electrical outlet and then from the computer. 7 Reconnect the power cord to the computer, then plug into the electrical outlet. 8 Turn on the computer. Do not insert or remove memory cards when the in-use light is flashing. To do - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 25
order listed here. Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery. Repairing Software Problems 21 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 26
device, such as a printer, a hard disk drive, a mouse, or a keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Windows Start Button, right-click Computer, and then select Properties - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 27
. 7 Click Create. 8 Follow the onscreen instructions. For more information about software restore points: 1 Click the Windows Start Button. 2 Click Help and Support. The Help and Support Center displays. 3 Type system restore into the Search box, and then click Search. Repairing Software Problems 23 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 28
. 6 Click Recovery Manager. 7 Follow the onscreen instructions. 8 When you have finished recovering, restart the computer. NOTE: Do not skip this last step. You must restart the computer when you are finished recovering software programs or hardware drivers. 24 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 29
create can only be used with your computer. After creating the recovery discs, you can delete the recovery image if you would like to make extra space available on your hard disk drive. NOTE: Do not delete the recovery image unless you have made recovery CDs or DVDs. Repairing Software Problems 25 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 30
://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Running System Recovery from the Hard Disk Drive Choose one of the following procedures to reinstall the software from the recovery image on your hard disk drive: Starting System Recovery from the Windows - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 31
computer. 2 Remove the HP Personal Media Drive if your computer includes one. Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. 3 Turn on the computer. 4 Click the Windows Start Button. 5 Click All Programs. 6 Click PC Help & Tools. 7 Click Recovery - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 32
5 seconds until the computer turns off. 4 Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. 5 Disconnect or remove all external drives and remove the HP Personal Media Drive if your computer includes one. 28 Troubleshooting and Maintenance Guide - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 33
, and wait until you see the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on the computer. 13 Reinstall software not originally installed on the computer by the factory. Copy data files from the backup disc to your hard disk drive. Repairing Software Problems 29 - HP TouchSmart IQ790a | HP TouchSmart Desktop PCs - Troubleshooting and Maintenan - Page 34
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Troubleshooting and Maintenance Guide