HP TouchSmart IQ790a HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su
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- HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 1
Warranty and Support Guide Before contacting the HP Customer Care Center, it's important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 2
in this Limited Warranty. Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 3
provider, or (iii) your own installation of end-user-replaceable HP or HP approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 4
to the HP Web site at: http://www.hp.com/support HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 5
service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 6
the World Wide Web at: http://www.hp.com/support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP: • Product serial number, model name, and model number • Applicable error messages • Add-on options • Operating - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 7
terms and conditions of such license. f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk, CD or DVD) or an equivalent solution delivered in any - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 8
Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under HP's standard this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 9
Hewlett-Packard Company Hewlett-Packard Company 10955 Tantau Ave Cupertino, CA. 95014 declares, that the product(s) Product: Model Number(s): Product Options: Personal computer EN 61000-3-3: 1995 + A1: 2001 GB9254: 1998 FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2 AS/NZS CISPR 22: 2004 - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 10
"Additional Safety Information" located later in this document before installing and connecting your computer to the electrical power system. Batteries are delivered with this product. When empty, do not throw them it imply that any product is compatible with all of Telecom's network services. 10 - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 11
networks, or modems before performing any service procedures. Failure to do so may result in personal injury or equipment damage. Hazardous voltage levels are inside the power supply and modem of this product. Lithium Battery Caution WARNING: The computer uses a lithium battery, type CR2032. There - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 12
system. This will prevent damage to the product from lightning and power line surges. WARNING: Use of controls, adjustments, or performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 13
• HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the PC-Doctor diagnostic tool that is preinstalled on your computer. Click the Windows - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 14
purchase a Desktop computer! During development, the computer must pass Support Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the computer, you are confirming that the computer - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 15
desktop (to access it, click the Windows Start Button, then click Help and Support). It contains more detailed help and will give you suggestions on how to fix the problem. Within the Help and Support Center, you can get the latest news from HP about your computer. Be sure to also check the updates - HP TouchSmart IQ790a | HP TouchSmart IQ770a Desktop PC - Limited Warranty and Su - Page 16
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Limited Warranty and Support Guide
Before contacting the HP Customer Care Center, it’s important to have the following information
handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and Software
Build Number) can be viewed through the Help and Support Center. Click the
Windows Start
Button
,
Help and Support
, and then click
System Information
.
Model Number: ____________________________________________________________________
System (Product) Number: ___________________________________________________________
Serial Number: _____________________________________________________________________
Software Build Number: _____________________________________________________________
Operating System: __________________________________________________________________
Purchase Date: _____________________________________________________________________