HP TouchSmart tx2-1000 HP TouchSmart tx2 Notebook PC - Maintenance and Service
HP TouchSmart tx2-1000 - Notebook PC Manual
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- HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 1
HP TouchSmart tx2 Notebook PC Maintenance and Service Guide - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 2
2008 Hewlett-Packard Development Company guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 3
, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 4
iv Safety warning notice - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 5
...9 Left-side components ...10 Right-side components ...11 Rear components ...12 Bottom components ...13 3 Illustrated parts catalog Service tag ...14 Computer major components ...15 Plastics Kit ...20 Mass storage devices ...21 Miscellaneous parts ...22 Sequential part number listing ...23 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 6
32 Component replacement procedures 33 Service tag ...33 Computer feet ...34 Battery ...35 Pen ...36 Hard drive ...37 RTC battery ...39 Optical drive ...40 default settings in the Setup Utility 70 Using advanced Setup Utility features 70 Closing the Setup Utility ...71 Setup Utility menus ...71 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 7
pin assignments Audio-in (microphone) ...97 Audio-out (headphone) ...97 External monitor ...98 RJ-11 (modem) ...99 RJ-45 (network) ...99 S-Video-out ...100 Universal Serial Bus ...100 10 Power cord set requirements Requirements for all countries or regions 101 Requirements for specific countries or - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 8
11 Recycling Battery ...103 Display ...104 Index ...109 viii - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 9
Name Processors Chipset Graphics Panels Memory Description HP TouchSmart tx2 Notebook PC AMD Turion™ 64 Mobile Technology Ultra with NTRIG touch-screen (multitouch enabled) and EMR support Typical brightness: 200 nits ● Two SODIMM slots ● Customer accessible/upgradable ● Dual-channel support ● DDR2, - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 10
● Two omni-directional, dual-array microphones ● Beam-forming, echo-cancellation, noise-suppression software ● Pavilion-branded Altec Lansing speakers ● Motorola 56K V.92 data/fax modem ● Supports all worldwide certification requirements ● Modem cable is not included ● Integrated Realtek 10/100/1000 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 11
the expansion port 3. Supports the HP xb3000 Notebook Expansion Base and the HP Notebook QuickDock. 12.1-inch keyboard with embedded numeric keypad Taps enabled as default TouchPad with 2 buttons and two-way scroll Wacom 9.0-mm touch-screen pen 8-cell, 73-Wh, 2.55-Ah Li-ion battery 6-cell, 55-Wh - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 12
Category Description Hard drive Memory module Optical drive RTC battery WLAN module 4 Chapter 1 Product description - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 13
External component identification Top components Display components Item (1) Component Convertible hinge (2) Drive light (3) Battery light Function Swivels the display and converts the computer from traditional notebook mode into slate mode or vice versa. In slate mode, the display is rotated - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 14
the computer. (9) Integrated camera (select models only) Records video and HP Remote Control. *To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 15
Keys Item (1) (2) (3) (4) (5) (6) Component esc key fn key Windows logo key Windows applications key Embedded numeric keypad keys Function keys Function Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 16
Pointing devices Item Component Function (1) TouchPad on/off button (2) TouchPad* (3) Left TouchPad button* (4) TouchPad light (5) TouchPad vertical scroll zone (6) Right TouchPad button* Enables/disables the TouchPad. Moves the pointer and selects or activates items on the screen. - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 17
guide. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Receives a signal from the HP . Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Turns the wireless feature on or off, but - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 18
are turned off. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Left-side components Item (1) (2) (3) Component Power connector ExpressCard slot Digital Media Slot (4) Digital Media Slot light - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 19
. Connects an external VGA monitor or projector. Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 20
Item (1) Component Vent (2) RJ-11 (modem) jack (3) USB ports (2) (4) Security cable slot Function Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 21
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Holds the battery. Bottom components 13 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 22
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number used to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the duration of - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 23
Computer major components Item (1a) Description Display assembly 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, fingerprint reader, microphones, and WLAN antenna cables Spare part number 504468-001 Computer major components 15 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 24
Item (1b) (2a) (2b) (3) (4) (5a) (5b) (6a) Description Spare part number 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, 504467-001 microphones, and WLAN antenna cables Display convertible hinge cover (included with display assembly) Display Rubber Kit (not - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 25
-001 and 4 rubber feet) Rubber Feet Kit (not illustrated, includes 4 base enclosure rubber feet and pen cover) 464821-001 Pen 464146-001 RTC battery 449729-001 Memory modules (DDR2, PC2-6400, 800-MHz) 4096-MB 506062-001 248-MB 506061-001 1024-MB 506060-001 Computer major components 17 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 26
Item (18) Description Spare part number WLAN module Broadcom 4322 802.11a/b/g/n WLAN modules: ● For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States 487330-001 ● For use in Afghanistan, Albania, Algeria, Andorra, 487330-002 Angola, Antigua - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 27
160-GB, 5400-rpm 506054-001 Hard Drive Hardware Kit (not illustrated; includes hard drive bracket, hard drive 497744-001 connector, and hard drive screws) Battery 8-cell, 73-Wh, 2.55-Ah, Li-ion 463650-003 6-cell, 55-Wh, 2.55-Ah, Li-ion 441132-003 4-cell, 37-Wh, 2.55-Ah, Li-ion - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 28
Plastics Kit Item (1) (2) (3) (4) (5) Description Spare part number Plastics Kit 487926-001 ExpressCard slot bezel Hard drive cover (includes 1 rubber foot and 2 captive screws, secured with C-clips) Display connector cover (includes 1 captive screw, secured with a C-clip) WLAN module - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 29
Mass storage devices Item (1) (2) Description Spare part number Hard drive (includes hard drive bracket, hard drive connector, and Mylar cover) 500-GB, 5400-rpm 400-GB, 5400-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm 506058-001 506057-001 506056-001 519190-001 506055-001 160-GB, - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 30
Miscellaneous parts Description 65-watt AC adapter HP protective sleeve HP Notebook Stand Remote control (fits into ExpressCard slot) Power cords: Argentina Australia Brazil Denmark Europe, the Middle East, and Africa (excluding South Africa) India Israel Italy - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 31
Ah, Li-ion battery (for use only with computer models equipped with the AMD Turion 64 processor) 6- battery Screw Kit Pen Rubber Feet Kit (includes 4 base enclosure rubber feet and pen cover) Display Rubber Kit (includes 8 display bezel rubber screw covers) Remote control (fits into ExpressCard slot) HP Notebook - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 32
Spare part number 483113-001 487330-001 487330-002 487697-001 487925-001 487926-001 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-AR1 490371-BB1 490371-D01 490371-D61 Description Bluetooth module Broadcom - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 33
inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, fingerprint reader, and WLAN antenna cables HP protective sleeve AMD Athlon bumper pads) Base enclosure (includes optical drive release assembly, 2 battery release latches, and 4 rubber feet) Pen holder and pen eject - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 34
Spare part number 508112-051 508112-061 508112-071 508112-111 508112-121 508112-131 508112-141 508112-161 508112-171 508112-201 508112-251 508112-281 508112-291 508112-A41 508112-AB1 508112-AD1 508112-B31 508112-BB1 508112-DH1 509073-001 509074-001 519190-001 Description Keyboard for use in France - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 35
P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from instructions. Preliminary replacement requirements 27 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 37
reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these tools. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 38
removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 40
down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the real-time clock (RTC) battery (see RTC battery on page 39). 6. Wait approximately 5 minutes. 7. Replace the RTC - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 41
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number used to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the duration of - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 42
feet and pen cover) Spare part number 464821-001 The computer feet are adhesive-backed rubber pads. There are four computer feet (1) that adhere to the computer base enclosure, and two computer feet (2) that adhere to the high-capacity battery. 34 Chapter 4 Removal and replacement procedures - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 43
right, and then release it. (The battery disengages from the computer.) 3. Slide the battery release latch (2) to your left, and then release it. 4. Remove the battery (3) by sliding it straight back. To install a battery, slide the battery into the battery bay until you hear a click. Component - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 44
then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the pen: 1. Position the computer with the left side toward you. 2. Press in on the pen (1) to release it - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 45
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the hard drive: 1. Position the computer with the front toward you. 2. Loosen the two Phillips PM2.0×5.0 captive - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 46
4. Remove the hard drive cover. NOTE: The hard drive cover is included in the Plastics Kit, spare part number 487926-001. 5. Grasp the Mylar tab (1) on the hard drive and lift the hard drive to disconnect it from the system board. 6. Remove the hard drive (2) from the hard drive bay. 7. If it is - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 47
passwords and CMOS settings to be cleared. Description RTC battery Spare part number 449729-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 48
down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the optical drive: 1. Position the computer with the right side toward you. 2. Slide the optical drive release latch - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 49
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the memory module: 1. Position the computer with the front toward you. 2. Loosen the two Phillips PM2.0×5.0 captive - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 50
6. Pull the module (2) away from the slot at an angle and remove it. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 42 Chapter 4 Removal and replacement procedures - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 51
WLAN module Description Spare part number Broadcom 4322 802.11a/b/g/n WLAN modules: For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States 487330-001 For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 52
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the WLAN module: 1. Position the computer with the front toward you. 2. Loosen the Phillips PM2.0×5.0 captive screw - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 53
7. Pull the WLAN module (3) away from the slot at an angle and remove it. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure to install a WLAN module. Component replacement procedures 45 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 54
it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). Remove the keyboard: 1. Position the computer with the front toward you. 2. Remove the four Phillips PM2.0×11.0 screws - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 55
4. Open the computer. 5. Lift the rear edge of the keyboard and swing it toward you until it rests on the palm rest. 6. Release the zero insertion force (ZIF) - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 56
system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 46). Remove the switch cover: 1. Turn the computer upside down, with the front toward you. 2. Remove - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 57
approximately 45 degrees. 6. Lift the left and right front corners of the switch cover (1) until it disengages from the computer. 7. Rotate the switch cover (2) counterclockwise and remove it from the computer. Reverse this procedure to install the switch cover. Component replacement procedures 49 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 58
and WLAN antenna cables 504468-001 12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera, microphones, 504467-001 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the memory - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 59
the camera cable (2) and the microphone cable (3) from the system board. 8. Turn the computer display-side up, with the front toward you. 9. Open the computer. 10. Remove the display convertible hinge cover (1). CAUTION: Support the display assembly when removing the following screws. Failure to - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 60
NOTE: As you remove the display assembly, be sure that the display cables and wireless antenna cables move cleanly through the opening (1) in the computer. 13. Lift the display (2) straight up and remove it. Reverse this procedure to install the display assembly. 52 Chapter 4 Removal and replacement - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 61
on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Optical drive (see - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 62
5. Release the ZIF connector (2) to which the TouchPad cable is connected and disconnect the TouchPad cable (3). 6. Remove the two Phillips PM2.0×4.0 screws (4) that secure the top cover to the base enclosure. 7. Lift the top cover straight up and remove it. Reverse this procedure to install the top - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 63
on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Optical drive (see - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 64
3. Remove the display release hook assembly (3). NOTE: The display release hook assemblies are included with the base enclosure spare part kit. 4. Disconnect the power switch board cable (1) from the system board. 5. Remove the power switch board (2) and power switch actuator (3) from the base - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 65
on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Optical drive (see - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 66
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Memory module compartment - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 67
2. Remove the ExpressCard slot bezel (2) from the ExpressCard slot. NOTE: The ExpressCard slot bezel is included in the Plastics Kit, spare part number 487926-001. 3. Release the ZIF connector (1) to which the audio/infrared board cable is connected and disconnect the audio/infrared board cable (2) - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 68
5. Pull the system board (4) away from the top cover at an angle and remove it. Reverse this procedure to install the system board. 60 Chapter 4 Removal and replacement procedures - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 69
on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Pen (see Pen on page 36) b. Hard drive (see Hard drive on - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 70
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Memory module compartment - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 71
i. System board (see System board on page 58) j. Pen holder (see Pen holder and pen eject assembly on page 61) Remove the audio/infrared board: 1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the audio/infrared board to the system board. 2. Release the audio/infrared board (2) by sliding - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 72
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Memory module compartment - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 73
3. Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly. NOTE: The thermal material - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 74
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Hard drive (see Hard drive on page 37) b. Memory module compartment - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 75
Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor should be aligned with the triangle (4) embossed on - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 76
! Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to when accessing the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 77
press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows. Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 78
recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences. The " to boot - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 79
session, use either of the following procedures: ◦ Press f10, and then follow the instructions on the screen. - or - ◦ If the Setup Utility menus are not visible, Utility menu items listed in this section may not be supported by your computer. Main menu Select System information To do this ● View - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 80
Select Language Support Enhanced SATA support (select models only) Boot Options Button Sound (select models only) Video memory up Network adapter Enable/disable the Quick Launch Button tapping sound. Select the amount of video memory. To do this Run a comprehensive self-test on the hard drive. NOTE - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 81
6 Specifications Computer specifications Dimensions Height (front to back) Width Depth Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 82
10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 12.1-inch, WXGA BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 83
to hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 160-GB* 9.5 mm 70 mm 102 g ATA-7 100 MB/sec ATA security 3 ms 13 ms 24 ms 317,249,699 5400 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 84
-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 85
DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. System DMA specifications 77 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 86
processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. NOTE: PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 87
System I/O address specifications I/O address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 88
Secondary diskette drive controller Parallel port (LPT1/default) Unused FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 89
00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS System memory map specifications 81 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 90
7 Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this section are available in the Screw Kit, spare part number 464116-001. Phillips PM3.0×3.0 screw Color Silver - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 91
Phillips PM2.0×7.0 screw Color Black Quantity 9 Length 7.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 4 screws that secure the switch cover to the computer Where used: 5 screws that secure top cover to the computer Phillips PM2.0×7.0 screw 83 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 92
Phillips PM2.0×4.0 screw Color Silver Quantity 10 Length 4.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 2 screws that secure the top cover to the computer Where used: 2 screws that secure the power switch board to the base enclosure 84 Chapter 7 Screw listing - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 93
Where used: 2 screws that secure the audio/infrared board to the base enclosure Where used: 4 screws that secure the fan/heat sink assembly to the system board Phillips PM2.0×4.0 screw 85 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 94
(1) Two captive screws (secured with C-clips) that secure the hard drive cover to the computer (2) Two captive screws (secured with C-clips) that secure the memory module compartment cover to the computer (3) One captive screw (secured with a C-clip) that secures the WLAN module compartment cover to - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 95
Black Phillips PM2.0×3.0 screw Color Black Quantity 5 Length 3.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 2 screws that secure the WLAN module to the computer Where used: 3 screws that secure the top cover to the base enclosure Black Phillips PM2.0×3.0 screw 87 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 96
Phillips PM2.0×11.0 screw Color Black Quantity 4 Length 11.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 4 screws that secure the keyboard to the computer 88 Chapter 7 Screw listing - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 97
Phillips PM2.5×6.0 screw Color Silver Quantity 4 Length 6.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 2 screws that secure the display assembly to the computer Where used: 2 screws that secure the display assembly to the computer Phillips PM2.5×6.0 screw 89 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 98
Silver Phillips PM2.0×3.0 screw Color Silver Quantity 5 Length 3.0 mm Thread 2.0 mm Head width 4.5 mm Where used: (1) One screw that secures the display release hook to the base enclosure (2) One screw that secures the Bluetooth module to the base enclosure Where used: 3 screws that secure - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 99
computer by restoring the computer to an earlier state. ● Recovering a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver on your computer. Because DVDs store more information than CDs, DVDs and DVDs with double-layer (DL) support reduce the - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 100
Advanced Options. NOTE: If you are operating the computer on battery power, you will be prompted to connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. Backing up your information When to back up ● On - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 101
Backup suggestions ● Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows System Restore feature, and periodically copy them to disc. ● Store personal files in the Documents folder and back up these folders periodically. ● Back up templates stored - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 102
The System Protection window opens. 6. Follow the on-screen instructions. 94 Chapter 8 Backup and recovery - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 103
time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Maintenance The System Restore window opens. 5. Follow the on-screen instructions. Recovering system information 95 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 104
driver roll-back capabilities. If you have not already tried these features, try them before using Recovery Manager. NOTE: Recovery Manager recovers only software that was preinstalled at the factory. Software not provided with this computer the computer. 3. Follow the on-screen instructions. - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 105
9 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 97 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 106
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 98 Chapter 9 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 107
RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused RJ-11 (modem) 99 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 108
-out Pin Signal 1 S-VHS color (C) signal 2 Composite video signal 3 S-VHS intensity (Y) signal 4 S-VHS color ground 5 TV-CD 6 S-VHS intensity ground 7 Composite video ground Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground 100 Chapter 9 Connector pin - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 109
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 110
Requirements for specific countries or regions Region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 111
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Battery 103 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 112
be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 113
3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 114
8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 115
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 116
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 117
71 advanced Setup Utility features 70 antenna, locations battery removal 35 spare part numbers 19, 23, 35 battery bay 13 battery light 5 battery computer feet locations 34 spare part number 17, 23, 34 computer specifications Video-out jack 100 Universal Serial Bus (USB) port 100 connectors, service - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 118
headphone 9 microphone 9 modem 12 network 11 RJ-11 12 RJ-45 11 S-Video-out 11 K keyboard product description 3 removal 46 spare part numbers 16, 25, 7 Windows applications 7 Windows logo 7 L language support 69, 72 left-side components 10 lights battery 5 Digital Media Slot 10 drive 5 optical drive - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 119
Notebook chipset 1 diskette drive 2 display panel 1 docking support 3 Ethernet 2 external media cards 2 graphics 1 battery removal 39 spare part number 17, 23, 39 Rubber Feet Kit, spare part number 17, 23, 34 S S-Video- Utility 69 service considerations 27 service tag 14, 33 serviceability, product - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 120
72 using advanced features 70 slots Digital Media Slot 10 ExpressCard 10 software, safeguarding information 91 specifications computer 73 display 74 DVD , 12 pin assignments 100 unknown password 32 V vents 11, 12, 13 video memory 72 W Windows applications key 7 Windows logo key 7 wireless light 10 - HP TouchSmart tx2-1000 | HP TouchSmart tx2 Notebook PC - Maintenance and Service - Page 121
HP TouchSmart tx2 Notebook PC
Maintenance and Service Guide