HP XM600 hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000
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- HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 1
HP ProtectTools 2000 Smart Card Kit User's Guide - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 2
by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated. Microsoft®, MS®, MS-DOS®, Windows® and - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 3
and the PC user. It describes how to: • Install and deploy HP ProtectTools 2000 software • Set up HP ProtectTools 2000 for use • Manage security settings • Manage smart cards • Troubleshoot problems • Find out where to get more information and support. HP Custom Security Services HP offers security - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 4
risk of loss of access to your confidential files. To reduce such a risk, HP strongly recommends you prepare in advance a recovery smart card and/or recovery file OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 5
and software driver) and HP Encryption Smart Card Security System software with other countries may be subject to regulations. For instructions on how to export this product, and according this equipment, please contact: in France: SCSSI (Service Central de la Sécurité des Systèmes d'Information - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 6
vi - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 7
13 Before You Begin 15 System Requirements (HP Desktop PCs 15 System Requirements (OmniBook Notebook PCs 15 HP Desktop PCs 23 Preparing a PC Running Windows NT 4.0 (HP Notebook PCs 24 Installing the Drivers, Software and Reader (HP Desktop PCs 25 Installing the Drivers, Software and Reader (HP - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 8
NTLock 33 Uninstalling HP Soft PowerDown 34 3 Setting up HP ProtectTools 2000 Preparing a Smart Card for Use: Overview 36 Initializing a Smart Card 37 Updating the PC's BIOS (OmniBooks Only 38 Enabling BIOS Smart Card Security (OmniBooks Only 39 Setting Up a BIOS User Password Card 39 Setting - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 9
Account Policies 55 BIOS Password Options (OmniBooks Only 57 Win 95/98 Options is Not Up To Date 70 Wait for Service 71 Troubleshooting Table 72 HP Smart Card Diagnostics Tool 75 Diagnostics Online Help 75 Using HP Smart Card Diagnostics 75 Documentation, Help and Support 77 English ix - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 10
x English - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 11
1 Introduction to HP ProtectTools 2000 This chapter introduces the HP ProtectTools 2000 Smart Card Kit and provides information about system requirements and compatibility. It also tells you where you can get more information about ProtectTools 2000 and smart cards. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 12
hp.com/go/support. What is a Smart Card? Smart cards are small plastic cards the size of a credit card that carry a microchip containing memory and a microprocessor. Like personal computers, they have an operating system card reader for all desktop PC models • Two smart cards. One spare card - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 13
refer to the GemSAFE User Guide, available by selecting Start ÖPrograms ÖGemSAFEÖUser Guide on your PC or by looking in the folder Gemplus\gemsafe\Doc on the HP ProtectTools 2000 CD-ROM. NOTE Export regulations and national law dictate maximum session key lengths. The maximum session key length in - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 14
1 Introduction to HP ProtectTools 2000 Introduction you fail to enter the correct PIN in three successive attempts, you will no longer be able to use the secure e-mail and Web access features. The card can be reactivated with a special unblock code by going to Start ÖPrograms ÖGemSAFEÖCard Details. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 15
(HP Desktop PCs) The minimum system requirements are: • One free 9-pin serial port (If you do not have a free serial port, you can order the HP Serial/Parallel Interface Card D7503A/T) • Windows 95 OSR2, Windows 98, Windows NT 4.0 or Windows 2000. Windows NT 4.0 • Windows NT 4.0 Service Pack - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 16
2000 replaces Windows NT's standard logon library (MSGINA.DLL). You may experience compatibility problems with software that replaces the same library (for example Novell Netware Client or pcAnywhere 32). In order to have HP ProtectTools 2000 work properly, do NOT install such software along with - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 17
available depends on your HP hardware, operating system, your security setup options, and your system BIOS. Features on Desktop PCs Windows 95 Windows System) is the file encryption security system available with Windows 2000. Since file encryption is already part of the operating system, HP - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 18
print this manual. Windows 95 Windows 98 Windows NT 4.0 • Microsoft Smart Card Base Components These components provide operating-system level support for the ProtectTools 2000 Smart Card components. You must install both updates 1 and 2. Windows NT 4.0 • Microsoft Windows NT 4.0 Service Pack 6a - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 19
of the HP Vectra VE5 series 4). For the latest information on supported utilities for your PC, refer to www.hp.com/go/support, then click on Utilities. Windows NT 4.0 • HP Soft PowerDown (for Vectra and Kayak only) This utility automatically powers off your HP PC or HP PC Workstation when you - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 20
1 Introduction to HP ProtectTools 2000 Contents of the HP ProtectTools 2000 CD-ROM 20 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 21
2 Installing HP ProtectTools 2000 Software This chapter describes how to install ProtectTools 2000 software components. This is not necessary for HP Secure Bundle PCs on which the software is preinstalled. This chapter also has information about uninstalling ProtectTools 2000. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 22
HP ProtectTools 2000 Software Before Installing the Software Before Installing the Software Before installing any software or drivers have logged on as the PC's Administrator. HP strongly recommends that: • You prepare a formatted ProtectTools 2000 software and drivers, please consult the Readme - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 23
PC. c Install the appropriate version of HP NTLock provided (or any later version). Two versions are supplied, one for HP Vectra VL and VLi PCs only (not for Vectra VE and VEi PCs) and the other (the light version without power management) for HP Kayak PC Workstations. The Vectra version is in the - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 24
(if you do not already have Service Pack 4 or later installed) and restart your Notebook PC. To find Service Pack 6a, go to the Microsoft\sp6ai386 or APM is installed on your computer, you should update them with the latest versions using the HP ProtectTools 2000 CD-ROM. a Uninstall Card Executive - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 25
Procedure Installing the Drivers, Software and Reader (HP Desktop PCs) NOTE The following steps describe how to install ProtectTools 2000 on HP Desktop PCs on which no smart card software is installed and no smart card reader is connected. Take care when following these instructions as different - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 26
the following path when prompted by the system so that it can find the correct driver: D:\hpscr\win2k (where D is the PC's CD-ROM drive). 10 Install HP Smart Card Diagnostics from the ProtectTools 2000 installation screen. If you want to install this component manually from the CD-ROM, go to the - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 27
the PC. 6 Windows will detect the GPR400 reader and install the necessary driver. 7 Restart the PC. 8 Install the HP Smart Card Security System from the ProtectTools 2000 installation screen. The accompanying documentation (this manual) is installed at the same time. If you want to install the - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 28
display the ProtectTools 2000 installation screen. 6 Install the HP Smart Card Security System from the ProtectTools 2000 installation screen. The accompanying documentation (this manual Reader Driver' from the ProtectTools 2000 installation screen. This will install the GPR400 reader driver and - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 29
be able to view and print this manual, you must first install Adobe Acrobat Reader 3.01 (or later) on your PC, if you have not already done so. Note that this User's Guide is automatically installed on your PC when you install the HP Smart Card Security System. To install the Acrobat Reader: 1 Using - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 30
2 Installing HP ProtectTools 2000 Software Software Installation Procedure 5 Restart your computer. 30 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 31
deploy the software. Two such tools are: • HP OpenView Desktop Administrator or ManageX For all information about HP Openview, including features, instructions for use, and support, refer to HP's web site at www.hp.com/openview. • Microsoft Systems Management Server (SMS) For all information about - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 32
Windows NT 4.0 Service Pack 6a 1 Extract the archive file. 2 Run "\i386\update\update.exe -q". Windows 95 Microsoft Smart Card Base Components Windows 98 Run "scbase /q" to perform the silent installation. Windows NT 4.0 HP Smart Card Reader Driver, HP Smart Card Security System, HP Smart Card - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 33
the Smart Card Diagnostics. 3 Uninstall the Smart Card Security System. 4 Uninstall the Smart Card driver. 5 Uninstall the Microsoft Smart Card Base Components if you installed them earlier. Windows NT 4.0 6 Uninstall Windows NT Service Pack 6a (if desired). To uninstall each component: 1 Click - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 34
the ntlock folder. 4 Double-click the setup program. 5 Choose the option to remove HP NTLock and follow the instructions on your screen. Windows NT 4.0 Uninstalling HP Soft PowerDown To uninstall the HP Soft PowerDown utility, follow this procedure: 1 Log on as an Administrator. 2 Using Windows - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 35
3 Setting up HP ProtectTools 2000 This chapter describes how to carry out initial setup of ProtectTools 2000 on your PC. For more detailed information, see chapter 4, Managing Security and Smart Cards. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 36
13 for more information. Windows NT 4.0 3 Add all the required accounts to give the user access to the required Windows 2000 machines. 4 Create a recovery file on a floppy disk and save it in a safe place (HP strongly recommends you do this). Refer to page 41. 5 If needed, create a backup smart - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 37
3 Setting up HP ProtectTools 2000 Initializing a Smart Card NOTE Initializing a Smart Card Windows 95 Windows 98 1 If you have just installed the software and the PC has restarted, - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 38
and run setup.exe. 3 In the Smart Card Setup window, click the "Smart Card BIOS Update" option. Your OmniBook must be on AC power during BIOS update because a power loss could completely disable your PC. 4 Follow the displayed instructions to create a BIOS update floppy and update the BIOS. 38 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 39
a BIOS User Password Card To set up a BIOS user password and store it on a smart card: 1 Click Start ÖProgramsÖHP Smart Card Security SystemÖ Smart Card Security Manager. 2 Click the BIOS Password tab. 3 Click Set next to BIOS User Password and follow the instructions to create a BIOS user password - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 40
on Windows NT 4.0 the user smart card. NOTE Since file encryption is already part of the operating system, HP ProtectTools does not offer its smart card in the reader. 2 Click Start ÖProgramsÖHP Smart Card Security SystemÖ Smart Card Security Manager. 3 Click the Encryption tab. 4 Click Generate - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 41
lost, stolen, or damaged. You can keep old recovery files in case you need to create an old card. 1 Click Start ÖProgramsÖHP Smart Card Security SystemÖ Smart Card Security Manager. 2 Click the Smart Card tab. 3 Insert a formatted floppy in the floppy drive. 4 In the Recovery section, click Create - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 42
3 Setting up HP ProtectTools 2000 Creating a Recovery File 42 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 43
smart cards, recovering smart cards, configuring the level of security provided, and configuring other smart card options. All these tasks are carried out using the HP Smart Card Security Manager. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 44
the HP Smart Card Security Manager. The Smart Card Security Manager offers different security features depending on the operating system Restore smart card Allow smart card initialization Win NT tab: Beep on insertion & removal Logon Options... User access 9 if allowed by Administrator 9 9 9 8 9 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 45
HP Smart Card Security Manager Setting or Function Accounts tab: Add account Remove account Change Account Password Encryption tab (NT 4.0 only): Create encryption folder Generate encryption key Set encryption behavior User For Windows 95 and Windows 98 Users For PCs running Windows 95 or Windows - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 46
Manager To run the Smart Card Security Manager: Windows NT 4.0 Windows 2000 1 Log on as the administrator. 2 Click Start Ö Programs Ö HP Smart Card Security System Ö HP Smart Card Security Manager. (The exact path will differ from this if you chose another one during installation.) Accessing the - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 47
to create their own backup smart cards, since they can create recovery files and restore them onto a smart card. However, this means that the user can potentially create several copies of their smart card, increasing the security risk. If you want to ensure control over the creation of smart cards - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 48
Removal Option If you click on this checkbox, a beep will be generated every time a smart card is inserted into the reader or removed from the reader. You access this checkbox by clicking on the WinNT tab for Windows NT and Windows 2000 systems and under Win95/98 for Windows 95 and Windows - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 49
smart card and the correct pin (administrator included) can gain access to the system. This option leaves no "back door entry" (see above): access can , and ready for use. Any valid Windows user can log on to the PC manually. Essentially, this means that the user does not need a smart card to get - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 50
workstation Potential security impact: High Implications: Value Security Level Provided Implications Continue Low Lock High workstation bearing user can access the PC. The previous user must insert their smart card, enter their PIN, then manually log off to allow another user to access - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 51
than one reader is attached. For example, if you are the system administrator, it may be useful to have two readers connected to your workstation, Logoff or Force Logoff), and a second reader for smart card management (that is, initializing smart cards for users, managing account information on user - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 52
the screen saver comes on. This means that, if the screen saver comes on, the user must enter their PIN to regain access to the PC (or the Windows screen saver password, be set for this to work. If the screen saver comes on, the user or anyone else may be able to gain access to the PC simply by - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 53
card owner's name on logon banner If you select this option, the smart card owner's name will be displayed in the banner of the "Enter PIN" dialog box when the user inserts their smart card. Default value: ; Potential security impact: Low or none Implications: Value Implications ON (checked - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 54
This can be particularly useful for foreign language users. Windows NT 4.0 Windows 2000 Win NT-Logon Power Management Options To see these options, click the Smart Card Security Manager, click the Options... button then the Power Management tab. These options allow you to: • Enable or disable - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 55
option should be set to Deny. This will ensure the user can type in their Windows password when doing a manual logon. However, this configuration provides little or no security improvement. Allow Medium The user can ask the system to generate a random password for them, or choose their own - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 56
option Force means that it will be impossible to enter the password manually (by typing it in) during a manual logon. The option Force therefore leaves no "back door" entry to that PC using the manual logon for all users of that PC. Furthermore, if the administrator also uses a random password, this - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 57
options allow you to: • Enable or disable BIOS smart card security. This is a BIOS administrator option. Note that disabling this option clears all BIOS passwords. • Change the BIOS administrator or user password stored in the BIOS. • Store or change a BIOS password on a smart card. Changing your - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 58
4 Managing Security and Smart Cards Managing Security: Configuration Settings Windows 95 Windows 98 Win 95/98 Options To see these options, click the Win 95/98 tab in the Smart Card Security Manager. This tab appears only on PCs running Windows 95 or 98. These options allow you to: • Enable or - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 59
card owner's name... ; Display last username... Example 2 You want to prevent users, as much as possible, from preparing their own smart cards for a maximum control over smart card management. This configuration may be appropriate: Allow smart card initialization Manual logon for: Administrators - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 60
Manual logon for: Nobody (With this setting, do not forget to create ready-to-use backup smart cards for the administrator and user and take care to remember your PIN.) Random passwords: Force On card removal: Lock Workstation ; Make screen savers secure Allow unauthenticated shutdown Display - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 61
not already covered in chapter 3, Setting up HP ProtectTools 2000. These tasks include: • Changing example, when a smart card is lost or stolen, or the user forgets their PIN) • Restoring a smart card when you do any user' s Windows NT/Windows 2000 password remotely. Doing this would make the user's - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 62
authorized user user should be able to access any system resources they need. To allow this, you add user accounts to the user user access to several different systems. The user needs only to remember their smart card's PIN, rather than the password for each authorized system user the user modifies - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 63
authorized user can have their own smart card with user name and PIN. Two blank uninitialized smart cards are provided with ProtectTools 2000. HP recommends into the reader. 4 Click the Initialize button. 5 Follow the instructions to initialize the card. 6 Restore to their original state any - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 64
file. This is especially useful if a card was lost or stolen, if the user forgets their PIN, or if you simply want to create a backup smart card, PC either by using a valid smart card and PIN, or by using the manual logon procedure (if this option is set). • The floppy disk containing the recovery - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 65
will need to enter this password when you add the account information to the new smart card. For instructions, refer to "Preparing a Smart Card for Use: Overview" on page 36. If the user enters the PIN incorrectly five times, the smart card will be automatically locked. Once locked, the smart card - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 66
password: 1 With the smart card in the reader, run the Smart Card Security Manager and click the Accounts tab. 2 Click the Modify... button. 3 Follow the instructions on the screen. NOTE If, for whatever reason, the password on the PC is different from the password on the smart card, you must re - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 67
Smart Cards HP TopTools HP TopTools HP TopTools is a powerful hardware management tool for network environments. The latest version of HP TopTools (the TopTools agent for Desktops or OmniBooks is provided on the ProtectTools 2000 CD-ROM) provides full compatibility with your smart card system. With - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 68
card readers are listed in the "PC Hardware and Operating System" report. This is useful for hardware asset management. You can also check whether a smart card is inserted in a smart card reader or not. For more information about HP TopTools, connect to HP's web site at: www.hp.com/toptools. 68 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 69
5 Troubleshooting This chapter can help you solve problems you may have when using HP ProtectTools 2000. You can also consult the HP Smart Card Security Manager online help for troubleshooting information. - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 70
Troubleshooting Help Zone NOTE If you are experiencing any problems with a PC running Windows NT4.0 or Windows 2000, do not log off or remove your smart card until the problem Manager (refer to page 49 for information about the manual logon option). However, during startup, there will be - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 71
maximum amount of time (in seconds) you wait for a service to start. Typically, the service that could fail to start is the Resource Manager (SCARSVR.EXE). This would mean that there is no working reader attached to the system . If the Manual Logon for ... - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 72
Smart Card Troubleshooting Help Zone Troubleshooting Table Problem Explanation What to Do I lost my have an OmniBook PC that will not unlock, use an administrator card or call HP for assistance in restoring the BIOS password. Then make a new card using the recovery file. If no recovery file - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 73
Smart Card Troubleshooting Help Zone Problem Explanation What to Do Access to your Encryption Folder is inserted in the PCMCIA slot. Insert the card face-up and so the end nearest the gold memory emblem goes in first. Nothing happens when I insert my smart card. Your smart card is incorrectly - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 74
PIN is not accepted. You are using the wrong smart Check the user name displayed at the card. PIN prompt. I can't open Smart Card Security Manager to disable BIOS security (OmniBooks only). The hard disk has a problem. Insert the BIOS administrator card. Reboot the computer and press F2 to run - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 75
is working correctly (not damaged or corrupted). Diagnostics Online Help Troubleshooter in the Online Help HP Smart Card Diagnostics includes an online help. This online information can help you to troubleshoot problems with your smart card system. To access the online help, click the Help button - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 76
5 Troubleshooting HP Smart Card Diagnostics Tool If it is not OK, the ProtectTools reader is not working correctly. You should: a Verify that is correctly connected to the PC (refer to the User's Guide). b If it is still not working, the card reader itself may need replacing. 4 Click on the Smart - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 77
2000 CDROM. • HP's web site resources, including: • Software and drivers • Manuals • FAQs (Frequently asked questions) • Technical notes • DiagTools, a downloadable hardware diagnostic tool • Information about HP support in general. Look in HP's support web site at: www.hp.com/go/support 77 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 78
5 Troubleshooting Documentation, Help and Support 78 - HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 79
- HP XM600 | hp brio ba200, ba400, ba600, hp kayak xu800, xm600, ProtectTools 2000 - Page 80
Created in France 02/00
HP ProtectTools 2000
Smart Card Kit
User’s Guide