HP Z238 Maintenance and Service Guide

HP Z238 Manual

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  • HP Z238 | Maintenance and Service Guide - Page 1
    HP Z238 Workstation Maintenance and Service Guide
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    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    page 35 Diagnostics and troubleshooting on page 48 Configuring password security and resetting CMOS on page 70 Configuring RAID devices on page 76 System board designators on page 80 NOTE: View the HP Workstation User Guide for your workstation at http://www.hp.com/support/ workstation_manuals. iii
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    iv About this guide
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    contents 1 Hardware overview ...1 HP Z238 Workstation components ...2 Front panel ...2 Rear panel ...3 Chassis components ...4 System board components ...5 System board architecture ...6 Workstation specifications ...7 Product specifications ...8 Workstation weights and dimensions 8 Environmental
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    Recovering the computer by using FailSafe Boot Block recovery mode 27 Workstation security ...27 Asset tracking ...27 SATA hard drive security 28 replacement information and guidelines 35 Warnings and cautions ...36 Service considerations ...36 Tools and software requirements ...36 Electrostatic
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    guidelines ...49 Diagnosis at startup ...49 Diagnosis during operation ...50 Troubleshooting checklist ...50 HP troubleshooting resources and tools ...51 Online support ...51 HP Support Center ...51 HP Chat Support ...51 Customer Advisories, Customer and Security Bulletins, and Customer Notices
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    power supply problems ...60 Testing power supply ...60 Using HP PC Hardware Diagnostics (UEFI) ...61 Downloading HP PC Hardware Workstations ...74 AMD Graphics Workstations ...75 Appendix B Configuring RAID devices ...76 RAID hard drive maximum and associated storage controller options 76 Supported
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    1 Hardware overview This chapter presents an overview of workstation hardware components. Topics HP Z238 Workstation components on page 2 Product specifications on page 8 Ensuring proper ventilation on page 9 1
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    HP Z238 Workstation components This section describes the HP Z238 Workstation components. For complete and current information on supported accessories and components for the computer, see http://partsurfer.hp.com. Front panel 1 Optional optical disc drive (not shown) 6 USB 3.0 ports, SuperSpeed
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    use industry-standard icons and colors. NOTE: The DP ports are not supported when the system is configured with Intel Xeon® E3-12x0 v5 processors. Also Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays. HP Z238 Workstation components 3
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    Chassis components The following figure shows the chassis components of a typical workstation layout. Drive configurations can vary. Item Description 1 Power supply 2 Side access panel 3 Cooler/heat sink 4 System board Item Description 5 Chassis 6 Slim optical drive 7 Hard drive 8
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    board components The following illustration and table identify the system board components for the workstation. I/O 1 DisplayPort (dual) 2 DisplayPort (single) 3 Front audio 4 Front Hood sensor Service 31 Clear CMOS button 32 ME/AMT flash override 33 Password jumper HP Z238 Workstation components 5
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    of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported. 6 Chapter 1 Hardware overview
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    Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology ● Intel Series C236 chipset ● Support for the Intel Xeon Processor E3 v5 ● Serial header that can be used with an optional PCI bulkhead connector HP Z238 Workstation components 7
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    configuration Maximum configuration Height Width Depth HP Z238 6.99 kg (15.38 lb) 6.42 kg (14.12 lb) 7.9 kg (17.42 lb) 35.5 cm (14.0 in) 16.5 cm (6.5 in) 35.6 cm (14.1 in) Environmental specifications Characteristic Temperature Humidity Altitude Z238 Workstation Operating: 5°C to 35°C (40°F to
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    . ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Be sure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) is only good up to
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    2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 10 BIOS ROM on page 11 Computer Setup (F10) utilities on page 12 Desktop management on page
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    . This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (F10) Utility to enable HTT. Go to http://www.hp.com/go/quickspecs to determine if your CPU supports HTT. SATA Power Management SATA Power Management enables
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    Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) utilities Computer Setup can be Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM
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    ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit. ● To restore settings from the Advanced and Main menus to those previously saved by Save Custom
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    Computer Setup-Main NOTE: Support for specific Computer Setup options may vary depending on the MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built
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    the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.com or another network server) and allows configuration of a periodic check for updates, including policies for: ■ Check for updates and prompt the
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    Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup-Security Option Description Set up BIOS Administrator Password Lets you set and
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    ● Data Recovery Policy Select 'Automatic' or 'Manual' to set data recovery policy. 'Manual' lets you select whether or not to execute to include an MBR. Instead they use GUID system hard drive Partition Table (GPT) format, which better supports large hard drives. Enabling this feature will save
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    during a service event. Default is enabled. Restore Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in the Security menu to factory defaults. Computer Setup-Advanced NOTE: Support for specific Computer Setup
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    the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Windows 7 for instance requires legacy support, whereas Windows 10 does not. Secure Boot - Lets you make sure an operating system is legitimate before booting to it, making Windows resistant
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    Table 2-3 Computer Setup-Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express
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    by the BIOS will remain disabled until the system is restarted. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is 'All legacy' for Windows 7 and non-Windows configurations. Default is 'All UEFI' for Windows 10. Configure Option ROM
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    computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable). Default is enabled CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT). 22 Chapter 2 System management
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    ROM Flash on page 26 FailSafe Boot Block on page 26 Workstation security on page 27 Fault notification and recovery on page 33 Programmable power button (Windows only) on page 34 NOTE: Support for specific features described in this guide can vary by model and software version. Desktop management 23
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    drive to another The HDD-based HP Recovery Manager ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. Support for specific features described in this guide can vary by model and software
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    instructions on the screen. 8. Restart the computer when the configuration is complete. Updating and managing software HP HP Client Management Solutions offers these services: software such as device drivers and ROM BIOS ● problem resolution ● Software and operations management Go to http://www.hp
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    by SSM are noted with a special icon on the software, the driver download website, and on the Support Software CD. To download the utility or to obtain more information about SSM, see http://www.hp.com/go/ssm. ROM Flash BIOS settings are stored on a programmable flash ROM. By establishing an
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    CD into the DVD drive or insert a USB BIOS image flash drive, such as an HP DriveKey, into a USB port. 3. Turn off the computer, and then turn it back and turn off the computer. 6. Restart the computer. Workstation security This section provides information about providing system security through
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    the data. DriveLock has been implemented as an extension to Computer Setup (F10) Utility functions. It is only available when hard drives that support the ATA security command set are detected. On HP computers, it is not available when the SATA emulation mode is RAID+AHCI or RAID. DriveLock is for
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    functions, and support. For users with less stringent security requirements, HP does not neither attempt succeeds, POST halts and the user is instructed to cycle power. Enabling DriveLock To enable and set to accept. 5. To enable DriveLock for a specific drive, select Enable DriveLock NOTE: To set
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    consistent with the DriveLock feature. Password security This computer supports two security password features that are established through the performed in Computer Setup or using the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) utilities on page 12 for information
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    , you might see a keyboard error message. Disregard it. 3. Select Security > Set Up BIOS Power-On Password and then follow the onscreen instructions. 4. Before exiting, select Main > Save Changes and Exit. Entering a power-on password To enter a power-on password: 1. Restart the computer. 2. When
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    can continue. National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS
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    instructions. 4. Before exiting, select Main > Save Changes and Exit. Side access panel solenoid lock The side access panel solenoid lock (available only on specific workstations The solenoid lock FailSafe Key (available from HP) is is a device for manually disabling the solenoid lock. You will need
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    you experience noncorrectable memory errors. ECC DIMMs are standard on this computer. Thermal sensors Several thermal sensors in the HP workstation regulate computer fans to maintain an acceptable, efficient chassis temperature. Programmable power button (Windows only) With Advanced Configuration
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    not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics: Topics Warnings and cautions on page 36
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    for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and
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    and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Service considerations 37
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    HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. In Media Selection, choose the Desktops & Workstations product category and the Personal Workstations supply specifications on page 46 System board on page 47 38 Chapter 3 Component
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    the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and with major heat sources, such as the heatsink. (Some air flow guides have a cable guide that lets you route cables safely around the heatsink.) ● Do not
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    system board. Contact an HP authorized reseller or service provider to install the processor . If you plan to install the processor yourself, view the entire remove and replace video before you begin. - Failure to follow the computer preparation instructions
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    Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each rating of the computer power supply. For power supply information, see Power supply specifications on page 46. Choosing an expansion card slot Whenever possible, use the
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    Workstation slot identification and description Maximum power used by all slots must not exceed x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe3 lanes supported. Slot one is the graphics slot. 42 Chapter 3 Component replacement information and guidelines
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    Workstation installation sequence recommendations Load order Card description Slot 1 Slot 2 Slot 3 1 PCIe graphic card Only 2 Internal PCIe storage 3 PCIe NIC card 1st 2nd 4 Serial port (cable)
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    DIMMs might not be electrically or thermally compatible, they are not supported by HP. ● Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find DIMMs that are compatible with the workstation. ● Do not intermix DIMMs of different technologies. ECC Unbuffered DIMMs (UDIMMs
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    DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Component replacement guidelines 45
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    available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This
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    the system board. ● Follow good cable management practices. See Cable management on page 39. The following tables show system cabling for the workstations. System cabling See System board components on page 5 to determine the location of system board connectors. Cable PSU cable PSU cable PSU cable
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    top or side panel and at the rear of the workstation. To find the appropriate contact information, go to http://www.hp.com/support. Under HP Customer Support, select Contact Support. Follow the instructions to locate the appropriate contact information. 48 Chapter 4 Diagnostics and troubleshooting
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    A service label shows the build ID and Feature Byte strings, which are needed for system board replacement. NOTE: Your workstation may look slightly different from the illustration in this section. Locating warranty information To locate warranty information, go to http://www.hp.com/support/warranty
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    supports new features or fixes your problem. ● Press the caps lock key. If the caps lock LED toggles on or off, the keyboard is operating correctly. Troubleshooting beep). ● All cables are properly connected. ● All necessary device drivers are installed. ● All external media (such as optical disks or
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    numbers. Select your region. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. HP Support Center To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a portal to an extensive selection
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    , if you have connected a printer, you must install a printer driver. ● If you are working on a network, use another cable to plug your workstation into the network connection. If you still cannot connect, there might be a problem with the network plug. 52 Chapter 4 Diagnostics and troubleshooting
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    to HP for service. Call support for further instructions before attempting to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http://www.hp.com/support
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    troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation Control Panel. Replace the RTC battery. Workstation appears to pause periodically. Network driver is loaded and no network connection is established
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    hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly Troubleshooting scenarios and solutions 55
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    Problem Workstation will not start. Solving printer problems Problem The correct printer driver for the 1. application is not installed. 2. Install the correct printer driver for the application printer used. If the printer works, reload the printer driver. If you are on a network, you might not
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    problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual
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    and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/support.html. Monitor cannot interpret the output synchronization of the graphics card. 2. Manually synchronize the Clock and Clock Phase onscreen display functions. Diagnostics and troubleshooting
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    Solving audio problems Problem Cause Solution Sound does not come out of the speaker or resources are being Shut down all open processor-intensive applications. used by other open applications. Workstation appears to be locked up The hard drive might be full. while recording audio. 1. Before
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    Unplug the AC power. 2. Unplug all power cables to the system boards. 3. Plug in AC power and verify the following: Problem Cause Solution PSU shuts down intermittently. Power supply fault. Replace the PSU. Workstation powers off and the Processor thermal protection is 1. Make sure that the
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    This ID can then be provided to support to help determine how to correct the problem. To start HP PC Hardware Diagnostics (UEFI), follow these for a specific product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. . 2. Click Drivers & Downloads.
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    HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions source of the problem, and steps you will display the error message. To manually switch to the POST Messages Enabled troubleshooting
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    -time clock) battery may need to be replaced. Processor is not supported by the BIOS. Memory error during POST execution of the Management Engine also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery.
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    type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. 64 Chapter 4 Diagnostics and troubleshooting
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    recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Hard drive is about
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    70x-Wireless Mode Not Supported 800-Keyboard Error Description Recommended , remove it to see if the problem remains. Front USB cable has been board. There is an incompatibility or problem with a PCIe device and the system not supported and has been disabled. Replace with a supported module
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    previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications. The machine should return to normal operation once the situation is resolved. Make sure system has proper airflow. 90E-Power Supply Fan
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    patterns will make up a two part code: ● Major - the category of the error ● Minor - the specific error within the category NOTE: Single beep/blink codes are not used. Number of long beeps/blinks 1 2 3 blinks to communicate the processor is not detected. 68 Chapter 4 Diagnostics and troubleshooting
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    initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature condition has been detected.* 4.3 An ambient temperature over temperature condition
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    need a password to start the workstation. ● Define a power-on password only. This password lets you start the workstation or enter the setup utility. a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under
  • HP Z238 | Maintenance and Service Guide - Page 79
    beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it
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    briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. CAUTION: Pushing reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) utilities on page 12
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    user guide for your workstation at http://www.hp.com/ support/workstation_manuals. ● System RAM ● Audio ● Network cards ● Hyper-Threading Technology ● NVIDIA Graphics Workstations ● AMD Graphics Workstations NOTE: After you set up the operating system, make sure that the latest BIOS, drivers, and
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    HP workstations include one or two integrated network interface controllers. Some support optional NICs. Most Linux distributions have drivers for these interfaces. Hyper-Threading Technology The Z Series Workstations support system support multiple processors and is specifically optimized for
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    installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com. The open source RADEON and RADEONHD drivers can conflict with the AMD graphics drivers by claiming the hardware early in the boot process. The AMD
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    storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures. Hard
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    instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver (if you use an optional eSATA bulkhead cable) supported on your workstation. The Intel SATA option ROM configuration utilities run when
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    Software RAID solution This section summarizes software RAID considerations that are specific to the Linux environment, and provides links to additional configuration resources. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated
  • HP Z238 | Maintenance and Service Guide - Page 87
    of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so /data/ book_sle_deployment.html. ● Ubuntu 14.04 LTS-See the Server Guide at https://help.ubuntu.com/lts/serverguide/advancedinstallation.html or the Community Wiki
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    C System board designators System board designators Designator E15 E49 J9 J10 J31 J32 J41 J42 J63 J64 J68 J78 JZ87/88 SW50 P1 P2 P3 P5 P6 P8 P11 P23 P24 P52 P124 P125 P150 P152 Silk screen E15 BBR E49 PSWD RJ45/USB J10 USB2/USB3 J31 X1PCIEXP1 J32 X1PCIEXP2 J41 X16PCIEXP J42 X4PCIEXP J63 DISPLAY
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    Designator P26 P160 XBT1 XMM1 - XMM4 XU1 Silk screen FRONT USB3.0 SATAPWR0 XBT1 BAT XMM1 - XMM4 DIMM1 - DIMM4 XU1 Component/Description Front I/O USB 3.0 (blue) HDD power (black) Battery holder Memory slots CPU socket System board designators 81
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    and guidelines 35 Memory 44 power supply 46 Service considerations 36 warnings and cautions 35 S specifications environmental 8 workstation 8 support advisories 51 before contacting 48 contacting 48 customer bulletins 51 customer notices 51 HP Chat Support 51 HP Support Center 51 82 Index
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    , during operation 52 Troubleshooting 48 troubleshooting locating ID labels 49 locating warranty info 49 more options 53 resources and tools 51 U urls Contact information for HP US 51 HP Chat Support 51 HP Customer Self Repair 53 W weights and dimensions 8 Workstation setup Ensuring proper
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HP Z238 Workstation
Maintenance and Service Guide