HP Z238 User Guide
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- HP Z238 | User Guide - Page 1
User Guide HP Z238 Microtower Workstation - HP Z238 | User Guide - Page 2
as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Not all features are available in all editions of Windows. This workstation may require upgraded and/or separately purchased hardware, drivers, and/or software to take - HP Z238 | User Guide - Page 3
About this guide This guide provides setup and troubleshooting information for the HP Z238 Microtower Workstation. It includes these topics: Guide topics Locating HP resources on page 1 Workstation features on page 5 Setting up the workstation on page 8 Setting up, backing up, restoring, and - HP Z238 | User Guide - Page 4
iv About this guide - HP Z238 | User Guide - Page 5
of contents 1 Locating HP resources ...1 Product information ...1 Product support ...2 Product documentation ...3 Product diagnostics ...3 Product updates ...4 2 Workstation features ...5 Workstation components ...5 Front panel ...5 Rear panel ...6 Product specifications ...7 Workstation weights and - HP Z238 | User Guide - Page 6
...16 Performing basic troubleshooting ...16 Visual inspection: No boot, no power, no video 16 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...17 HP Support Assistant ...17 Using HP PC Hardware Diagnostics 17 How to access and run HP PC Hardware Diagnostics - HP Z238 | User Guide - Page 7
Updating the workstation after first boot ...35 Updating the BIOS ...35 Determining the current BIOS version 35 Upgrading BIOS ...36 Upgrading device drivers ...36 8 Diagnostics and minor troubleshooting ...37 Contacting support ...37 Locating ID labels ...38 Locating warranty information ...38 HP - HP Z238 | User Guide - Page 8
viii - HP Z238 | User Guide - Page 9
A diagram of the system board is located on the inside of the chassis. Additional information is located in the workstation Maintenance and Service Guide on the Web at http://www.hp.com/support/workstation_manuals/. The serial number label is on the top or the side panel and also at the rear of the - HP Z238 | User Guide - Page 10
you can access the following types of support: ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center Warranty information To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing - HP Z238 | User Guide - Page 11
www.hp.com/ support/workstation_manuals. The documentation incudes this user guide and the Maintenance and Service Guide. To learn how to remove and replace workstation components, go to http://www.hp.com/go/sml. Subscriber's Choice is an HP program that allows you to sign up to receive driver and - HP Z238 | User Guide - Page 12
website. For information, go to the following locations: ● QuickSpecs: Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. ● Windows operating systems: Go to http://www.support.microsoft.com. ● Linux® operating systems: Go to http://www.linux.com - HP Z238 | User Guide - Page 13
For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com. ● Workstation components ● Product specifications Workstation components This section describes the HP Z238 Microtower Workstation components. For complete and current - HP Z238 | User Guide - Page 14
use industry-standard icons and colors. NOTE: The DP ports are not supported when the system is configured with Intel Xeon® E3-12x0 v5 processors. Also Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays. 6 Chapter 2 Workstation features - HP Z238 | User Guide - Page 15
Product specifications Workstation weights and dimensions Weight Chassis dimensions Standard configuration Minimum configuration Maximum configuration Height Width Depth 6.99 kg 6.42 kg 7.7 kg 35.5 cm 17.0 cm 34.0 cm 15.41 lb 14.15 lb 16.98 lb 14 in 6.7 in 13.4 in Environmental specifications - HP Z238 | User Guide - Page 16
(This is the minimum distance for all workstation models.) NOTE: Your workstation may look slightly different from the illustration in this section. ● Ensure that the ambient air temperature falls within the specifications listed in Environmental specifications on page 7. ● For cabinet installation - HP Z238 | User Guide - Page 17
. 4. Connect other peripheral components (such as a printer) according to the instructions included with the device. 5. Connect a network cable to the workstation and to a network router or LAN device. 6. Plug the workstation power cord and monitor power cord ❹ into an AC outlet (4). Setup - HP Z238 | User Guide - Page 18
The different models of HP Z series Workstations have different limits on the mechanical size, data speed, and power available for additional graphics cards. Note that the usual practical limit for graphics cards is two per workstation. See the Maintenance and Service Guide for expansion card slot - HP Z238 | User Guide - Page 19
use, and performance. See Finding supported graphics cards on page 11. b. Be sure you have the correct drivers for the card. See http://www.hp.com for HP-qualified drivers. c. Install the graphics card according to the video instructions for your workstation at http://www.hp.com/go/sml. d. Configure - HP Z238 | User Guide - Page 20
adapter N/A DMS-59 to DP adapter N/A * This interface is a dual-monitor graphics interface card that supports two VGA, two DVI, or two DP monitors. NOTE: DisplayPort connections have the highest performance; VGA POST unless you change the BIOS setting.) 12 Chapter 3 Setting up the workstation - HP Z238 | User Guide - Page 21
allow at least two monitors, as shown in this section; some supported cards allow more monitors. Refer to the graphics card documentation for details. 1. Connect the monitor cable adapters (if required) to the workstation, then connect the appropriate monitor cables to the adapters or directly to - HP Z238 | User Guide - Page 22
also often available on the HP support website. Customizing the monitor display (Windows) You can manually select or change the information, see the Maintenance and Service Guide for your workstation at http://www.hp.com/support/workstation_manuals. Security Some HP workstations have a lock on the - HP Z238 | User Guide - Page 23
minutes. Carefully read and follow the instructions on the screen to complete the initial Windows setup. We recommend that you register your workstation with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers - HP Z238 | User Guide - Page 24
information in the comprehensive Maintenance and Service Guide (English only) available under the reference library at http://www.hp.com/support. Select your country and language, select Product Support & Troubleshooting, enter the model number of the workstation, and click Search. Visual inspection - HP Z238 | User Guide - Page 25
hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action. HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your workstation and resolve problems through automated updates and tune-ups, built - HP Z238 | User Guide - Page 26
Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Software & drivers. 3. In the text box, enter the product - HP Z238 | User Guide - Page 27
support. ● Check the power LED on the front of the workstation to see if it is flashing and listen for a series of beeps emanating from the workstation. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English - HP Z238 | User Guide - Page 28
For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. Backing up, workstation. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP Z238 | User Guide - Page 29
the Worldwide Telephone Numbers booklet included with the workstation. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the workstation is connected to AC power before you - HP Z238 | User Guide - Page 30
See the Worldwide Telephone Numbers booklet included with the workstation. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 22 Chapter 4 Setting up, backing up, restoring, and recovering - HP Z238 | User Guide - Page 31
. - or Press F11 while the workstation boots, or press and hold F11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select System Recovery, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the - HP Z238 | User Guide - Page 32
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 24 Chapter 4 Setting up - HP Z238 | User Guide - Page 33
installation instructions that came with each device. For optimum performance, your operating system must have the most recent updates, patches, and service packs. Go to http://www.hp.com for HP-qualified drivers. For additional driver and software update information, see Updating the workstation on - HP Z238 | User Guide - Page 34
more details about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support: select Start, and then select Help and Support. An Operating System DVD/Driver DVD is included with the workstation. Recovery after a system failure is only as good as your most recent - HP Z238 | User Guide - Page 35
2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you installed on your workstation, use System Restore to return the workstation to a previous restore point. You can also set restore points manually. NOTE: Always use - HP Z238 | User Guide - Page 36
you ordered a Windows 7 operating system DVD and Driver DVD. To order a Windows 7 operating system DVD and Driver DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://www8.hp.com/us/en/contact-hp/wwcontact-us.html. You can also order the - HP Z238 | User Guide - Page 37
DVD will load prerequisite software, and then allow you to load drivers. 2. Install the Hardware Enabling Drivers. HP recommends installing all available drivers. 3. You can download applications that came with the workstation at http://www.hp.com. Backing up, restoring, and recovering Windows 7 29 - HP Z238 | User Guide - Page 38
. HP Linux driver discs Driver disc ISO images that support proper use and behavior of some Linux OSes on HP workstations may be available on the HP website. Such images include tested drivers that augment and/or replace those found in RHEL, SLED, Ubuntu, or other OSes. Each image is specific to - HP Z238 | User Guide - Page 39
RHEL 6 or RHEL 7: Insert your HP driver disc. The driver installation software automatically starts. Follow the on-screen instructions to install the contents. Setting up SUSE Linux Enterprise Desktop (SLED) HP supports 64-bit SLED 11 on some workstations. Various versions of SLED are certified and - HP Z238 | User Guide - Page 40
system, reboot the workstation. 4. Insert your HP driver disc. The driver installation software automatically starts. Follow the on-screen instructions to install the contents. Setting up Ubuntu HP offers a 64-bit Ubuntu 14.04 LTS preload on some Z series Workstations and supports 64-bit Ubuntu 14 - HP Z238 | User Guide - Page 41
4. When prompted for the administrator password, type the password in the field. 5. Follow the onscreen instructions to install the drivers appropriate to your hardware configuration. Restoring Ubuntu (preloaded systems only) There are several methods available for restoration of the initial factory - HP Z238 | User Guide - Page 42
the graphics vendors are available with the SLED 11 and Ubuntu preloads on Z series Workstations, and from HP Workstation Support at http://www.hp.com/go/workstationsupport. These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source - HP Z238 | User Guide - Page 43
or click System Information. NOTE: For procedures for upgrading the BIOS as well as the F10 Setup utility BIOS Menu settings, see the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals. Updating the workstation after first boot 35 - HP Z238 | User Guide - Page 44
device manufacturer's website to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/go/workstationsupport and specify your product. 2. Follow the instructions to find the latest drivers available for the workstation. If a required driver is not found, see the website - HP Z238 | User Guide - Page 45
any third-party hardware or software. ● Note the details of any blinking LEDs on the front of the workstation. ● Note the applications you were using when you encountered the problem. NOTE: When contacting HP for service or support, you might be asked for the product number (example: PS988AV) of the - HP Z238 | User Guide - Page 46
A service label shows the build ID and Feature Byte strings, which are needed for system board replacement. NOTE: Your workstation may look slightly different from the illustration in this section. Locating warranty information To locate warranty information, go to http://www.hp.com/support/warranty - HP Z238 | User Guide - Page 47
numbers. Select your region. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. HP Support Center To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a portal to an extensive selection - HP Z238 | User Guide - Page 48
you have connected a printer, you must install a printer driver. ● If you are working on a network, use another cable to plug your workstation into the network connection. If you still cannot connect, there might be a problem with the network plug. 40 Chapter 8 Diagnostics and minor troubleshooting - HP Z238 | User Guide - Page 49
to HP for service. Call support for further instructions before attempting to remove or repair these components. More troubleshooting options The following additional information about troubleshooting techniques and tools is provided in the Maintenance and Service Guide at http://www.hp.com/support - HP Z238 | User Guide - Page 50
with side shields when cleaning the keyboard. Cleaning the chassis ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger - HP Z238 | User Guide - Page 51
the monitor because display or housing damage may result. Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a damp cloth - HP Z238 | User Guide - Page 52
designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies - HP Z238 | User Guide - Page 53
HP Workstations 30 Microsoft Support 4 Product return and recycling 14 QuickSpecs 1 QuickSpecs for HP Workstations 3 Red Hat Certification 31 Subscriber's Choice 3 SUSE certification bulletin search page 31 Ubuntu 32 Windows 25 Workstations Product Manuals 1 Workstations Software & Driver Downloads - HP Z238 | User Guide - Page 54
security 14 SLED 31 Ubuntu 32 Ubuntu preloaded 32 ventilation 8 Windows 10 15 Windows 7 25 workstation 8 SLED HP driver disc 32 setup 31 specifications environmental 7 workstation 7 support 1 accessibility 44 advisories 39 before contacting 37 contacting 37 customer bulletins 39 customer notices 39 - HP Z238 | User Guide - Page 55
for HP Workstations 30 Microsoft Support 4 Product return and recycling 14 product updates 3 QuickSpecs 1 QuickSpecs for HP Workstations 3 Red Hat Certification 31 SUSE certification bulletin search page 31 Ubuntu 32 Windows 25 Workstations Product Manuals 1 Workstations Software & Driver Downloads
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User Guide
HP Z238 Microtower Workstation