HP Z3100ps HP Designjet Z3100 Photo Printer Series - Quick Reference Guide
HP Z3100ps - DesignJet GP Color Inkjet Printer Manual
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- HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 1
- HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 2
- HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 3
HP Designjet Z3100 Photo printer series Quick reference guide - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 4
are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe® and Adobe Photoshop® are - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 5
27 4 Printing Select print quality 29 Select paper size 30 Select margins options 31 Print with shortcuts 32 Preview a print 34 5 Color management Color calibration 37 6 Maintaining the printer Clean the exterior of the printer 41 Maintain the ink cartridges 41 Update the firmware 41 ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 6
ink supplies 43 Order paper 44 Non-recommended paper types 45 Order accessories 45 8 Troubleshooting paper issues The paper has jammed 47 9 Troubleshooting print- clipped 57 10 Front-panel error messages 11 HP Customer Care Contact HP Support 63 Telephone numbers 64 Index ...67 iv ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 7
to electromagnetic interference. ● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 63. ● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 8
in troubleshooting issues ● Is used to perform certain procedures, such as cutting and unloading paper ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer such as, the ink cartridges, the printheads, the paper, and the print - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 9
View ink levels, see Using your printer on DVD ● Second key: View loaded paper, see Using your printer on DVD ● Third key: Unload paper, see system error. If it is flashing amber, the printer needs attention. 10. Front-panel display - Displays error, warnings, and information on using your printer. - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 10
the ink cartridges, the printheads, and the paper ● View job accounting information, see Using your printer on DVD ● Update the printer's firmware, see Update the firmware on page 41 ● Change various printer settings (in the Settings tab) NOTE Windows XP Professional x64 Edition does not support HP - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 11
front-panel display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Using your printer on DVD. NOTE In sleep mode, the printer wakes up from time to time to do maintenance service to the printheads. This avoids the need of doing long preparation - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 12
takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 60 minutes. Tip It is strongly recommended to leave the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 13
. This launches the HP Printer Utility. If you have followed these instructions but failed to get through to HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Using your printer on DVD. NOTE Windows XP Professional x64 Edition does not support HP Easy Printer Care, therefore it - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 14
computer, open your Web browser and give the address of your printer. You can find out the address of your printer (starting with http:) from the front-panel display, by looking at the status screen. If you have followed these instructions but failed to get through to the Embedded Web Server, see - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 15
the printer on page 12 procedure show the black spindle. You must use the gray spindle if you are loading the following categories and types of rolled papers wider than 36 in (91.5 cm). Paper category Bond and Coated Paper Bond and Coated Paper Bond and Coated Paper Technical Paper Technical Paper - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 16
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 17
a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn correct orientation. NOTE From the back of the printer, the blue stopper is insert into the right-side holder. Paper handling Ensure both ends of the roll are as - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 18
types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 43. Load a roll into the printer There are two ways to load a roll. The easy loading procedure is recommended. CAUTION - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 19
2. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll . 4. With both hands, push the spindle into both roll holders at the same time. The spindle snaps in place. Paper handling ENWW Load a roll into the printer 13 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 20
beyond the cutting groove and use a cutter to cut a straight edge. CAUTION Cut the paper as straight as possible, as uneven paper does not load correctly. 6. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path, the results may be painful - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 21
, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name in the paper list, you can choose Fine art paper. 10. The printer checks the alignment and measures the width. 11. Look at the front panel; you may find some instructions there. ENWW Load - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 22
panel displays the Ready message and the printer is ready to print. If the role is not aligned, follow the instructions on the front-panel display. 13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight. Paper handling NOTE If you have an unexpected issue - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 23
3. Select Paper load. 4. Select Load roll. Paper handling ENWW Load a roll into the printer 17 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 24
and cut key to release your print. Unload a roll Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below. CAUTION Do not touch the paper while the printer is printing, as it will cause image quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 25
When prompted by the front-panel display, lightly rewind the paper from the end of the spindle until removed from the printer. 4. When prompted by the front-panel display, lower the blue lever. Paper menu procedure with paper on the roll If there is paper on the roll, you can also start the process - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 26
lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. 4. Lower the blue lever. 5. If the front panel displays a warning message, press the OK key - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 27
right extension. If the sheet is also wide extend the left extension. Tip If the tray is difficult to open, try opening from behind the printer. NOTE The extensions are seven cm and snap in place. Paper handling ENWW Load a single sheet 21 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 28
. WARNING! Take care not to push your fingers inside the printer's paper path, the results may be painful. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks if you are loading - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 29
type. Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact name - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 30
the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE When correctly loaded, the sheet is in the back of the printer. NOTE If you have an unexpected problem at any stage of the paper loading process, see Using your - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 31
2. Press the Menu key to return to the main menu and select the Paper menu icon . 3. Select Paper load. Paper handling ENWW Load a single sheet 25 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 32
handling Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 33
sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. NOTE To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. CAUTION Do not touch the paper while the printer is printing, as it will cause image quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 34
2. Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket. Paper handling 28 Chapter 3 Paper handling ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 35
printer on DVD. NOTE In the Windows driver dialog, the rendering resolution for your job is displayed in the Custom Print Quality Options dialog box. In the Mac OS Print described above. ● In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper. If you select Standard quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 36
the document to a different size for printing. See Using your printer on DVD. ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. ● Using the front panel: select - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 37
, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Layout button. ● In the Mac OS Print - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 38
The printer driver provides many options that can be set to different values when printing a particular job. A printing shortcut stores the values of all these options that are appropriate for a particular kind of job, so that you can set them all with a single click. Some settings (such as paper - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 39
matches the kind of job you want to print. The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check contains the printer's default settings. When you click on it, it sets all options to their default values. Printing shortcuts can - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 40
help you to avoid wasting paper and ink on a bad print. ● To preview a print under Windows, you have two options: ● Use your application's print preview option. ● Check the Show preview before printing option, which you can find in the driver's Printing Shortcuts tab, Paper/Quality tab, and Features - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 41
the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type, and print quality, and to rotate the image. See below: Printing NOTE HP Print Preview is not available if you are - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 42
Printing 36 Chapter 4 Printing ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 43
consistent colors with the particular printheads, inks, and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations. Calibration - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 44
, nor on any kind of transparent material. You can also check the color calibration status by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). You should calibrate a paper type before creating its color profile; however, you can later recalibrate without needing to recreate the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 45
and measured using the HP Embedded Spectrophotometer. 4. From the measurements made by the spectrophotometer, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type. It also calculates the maximum amount of each ink that can be applied - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 46
Color management 40 Chapter 5 Color management ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 47
date. You can also check a cartridge's expiration date at any time: see Using your printer on DVD. Update the firmware The printer's various functions are controlled by software that resides in the printer, otherwise known as firmware. From time to time firmware updates will be available from - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 48
tab, and then Firmware Update. ● Using HP Printer Utility under Mac OS, select Support and then Firmware Update. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update. In each case, follow the instructions on your screen to download the firmware file and store it - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 49
HP Support on page 63). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 7-1 Ink cartridges Cartridge Part number HP 70 Matte Black 130 ml Ink Cartridge HP 70 Photo - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 50
Part number C9405A C9406A C9407A C9408A C9409A C9410A Order paper The following paper categories are currently available for use with your printer. ● HP Photographic Paper ● HP Fine Art Printing Material ● HP Proofing Paper ● HP Banner and Sign Material ● HP Backlit Material Accessories 44 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 51
/IPsec Print Server Product number Q6663A Q6699A Q6698A Q6692A Q6643D * Q6644D * Q6695A Q6701A J7960A, J7960G J7961A, J7961G * A free, downloadable update will be available for EFI Designjet Edition 5.1 to take full advantage of the HP Designjet Z3100 Photo Printer series. See http://www.hp.com - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 52
Accessories 46 Chapter 7 Accessories ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 53
8 Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. Troubleshooting paper issues ENWW The paper - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 54
3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. Troubleshooting paper issues 48 Chapter 8 Troubleshooting paper issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 55
Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. WARNING! Do not move the paper sideways, as it could damage the printer. Troubleshooting paper issues ENWW The - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 56
7. Carefully remove all small pieces of paper. 8. Lower the blue lever. 9. Close transparent window. Troubleshooting paper issues 50 Chapter 8 Troubleshooting paper issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 57
. See Load a roll into the printer on page 12 or Load a single sheet on page 20. NOTE If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Troubleshooting paper issues ENWW The paper has jammed 51 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 58
Troubleshooting paper issues 52 Chapter 8 Troubleshooting paper issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 59
issues 9 Troubleshooting print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 60
status. If the status is RECOMMENDED, you should perform paper advance calibration: see Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. 54 Chapter 9 Troubleshooting print-quality issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 61
Troubleshooting print-quality issues The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 62
is RECOMMENDED, you should perform paper advance calibration: see Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. Colors are inaccurate If the colors of your print do not match your expectations - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 63
HP Color Center. At this point, you may wish to reprint your job in case the problem has been solved. 6. Print the Image Diagnostics Print. See Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. Color - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 64
of such images automatically. You can find this option in the Advanced tab, under Document Options > Printer Features. ● Save the file in another format, such as TIFF or EPS, and open it with another application. ● Use a RIP to print the file. 58 Chapter 9 Troubleshooting print-quality issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 65
it has been in operation or because of the volume of ink used. See Legal Information. The printhead's warranty may be invalidated by the use of the wrong kind of ink. See Legal Information. Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 63. ENWW 59 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 66
Try again; if the problem persists, contact HP Support. See Contact HP Support on page 63. Paper advance calibration pending Perform paper advance calibration. See Using your printer on DVD. Paper too small to print paper advance calibration Unload paper and load larger paper. Paper too small to - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 67
Numerical error codes Error code Recommendation 01.0 01.1 01.2 21 21.1 22.0 22.1 22.2 22.3 24 52:01 62 63 64 65 67 74.1 79 94 94.1 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 63. Restart the printer. If the problem persists, contact HP Support - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 68
Front-panel error messages 62 Chapter 10 Front-panel error messages ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 69
Customer Care Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 70
An up-to-date list of HP Support telephone numbers is available on the Web: please visit http://welcome.hp.com/country/us/en/ wwcontact_us.html. If you have no access to the Web, try one of the numbers below. ● Algeria: 213 17 63 80 ● Argentina: 0 800 777 HP INVENT, local 5411 4778 8380 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 71
890 946500 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 80 Portugal: 213 164 164 ● Puerto Rico: 1 800 652 6672 HP Customer Care ENWW Contact HP Support 65 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 72
: 71 89 12 22 ● Turkey: 216 444 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 800 HP INVENT ● Uruguay: 54 11 4708 1600 ● Venezuela: 0 800 HP INVENT, local 58 212 278 8000 ● Vietnam: 84 8 823 45 30 ● West Africa (French): 351 213 17 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 73
panel 59 F firmware update 41 front panel 2 front panel option calibrate color 38 load roll 16 load sheet 24 print quality 29 select paper size 30 unload paper 19, 27 view printer information 63 G graininess 55 H HP Start-Up Kit CD/DVD 2 HP Support 63 I image problems clipped image 57 ink cartridge - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 74
sheet paper load 20 unload 27 shortcuts 32 software 4 support services HP Support 63 switch the printer on/off 5 T telephone numbers 64 U unload a sheet 27 unload roll from printer 18 68 Index ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 75
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